16504 comments found.
Hi guys, I have an old site running Jupiter 5. Is it possible to upgrade to Jupiter X, so that I can run Elementor? If you can let me know. Thanks.
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
I can’t access jupiterx’s template and artbess’s account management page. I get a 504 error. Please help me fix this. Thank you.
I can’t seem to access artbees.net to manage my licenses. Nor can I activate the latest license that I just purchased. Is the website/activation API down?
Kindly, Robert
Hi,
There was a problem, this problem has now been solved by the technical team, please try again.
Best regards,
Unable to edit any pages, use elementor or edit headers, 404 pages or anything! Theme is completely broken on a fresh installation of wordpress…
I can’t even create a new page? Also, plugins are all trial?
Why charge $60 for a theme that’s just design? Feel scammed.
I have contacted support last week, and still awaiting a solution to a broken theme out of the box.
UPDATE:
The theme has no problems other than plugins are trial. The issue with the theme compablity is in the server and htcacess details. You’ll need to update this file in your wordpress installation in order to get the plugins and some functions to work correctly.
This is a work-around and unfortunate for any non-experienced purchasers.
Hi,
Thank you for contacting us,
I will forward your comment to the relevant team,
Best regards,
can the Jupiter form submission be saved to entries?
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, I have a problem with the ‘psychologist’ template. The layout is okay when I edit it in the back-end, but in the preview the layout is broken (images missing and layout all messed up). I’ve tested with other templates, they all work fine except this one (and this is the one I wanted to use). I tried to make a support ticket at Artbees, but it says that the purchase key is already registered. This is impossible! Thanks for helping.
Hi,
You can create a new ticket through the link below, you don’t need to register a license to create a ticket https://my.artbees.net/support/Best regards,
can this make a directory website with all the bells and whistles? I also would like to have more than 1 product on a listing, just like a restaurant menu would have.
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hello, I have some pre-sale questions:
1) Do i need paid plugins to get the best from this theme? Or just with the theme is possible to achieve those demos results?
2) Do i need to pay something more to get those demos/templates?
3) It’s required to have the elementor pro or another plugin?
4) I’m creating a website to my company, can I use the regular license?
5) Do I need some code experience to customize things like colors and elements disposition?
Thanks!
Hi,
1. “No, you don’t need any paid plugins unless you want to implement a specific feature on your site.”
2. “No! You can import the demos for free.”
3. “Most of the Elementor Pro widgets are already included in the theme, so you won’t need the Pro version for many features.”
4. “Yes, each license can only be used on one domain, but there are no restrictions on using licenses for subdomains.”
5. “All colors and styles are customizable! You might need custom code for specific cases, but our support team is here to assist you with that.”
Best regards,
I have a client site that came over to us still using Jupiter 6.1. System hasn’t shown any updates, so I dug deeper and figured that out.
All other upgrades on the site have been installed and working fine — plugins, core, etc. — it’s actually pretty current, except for Jupiter.
My question is about the note on the 6.7.0 upgrade saying to update using an old version of WordPress, pre-5.5. That’s obviously out of the question at this point. Was whatever error or bug that direction was intended to circumvent fixed in a later version of the theme, and can I safely upgrade directly to 6.12.1?
Thanks!
Hi,
It’s a good idea to start by doing the updates on a staging site. If everything goes smoothly there, you can then safely update the main site.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hi Support,
We have Version 3.4.3 of the JupiterX theme. When we try to update to v4.7.8, it says that:
The package could not be installed. The theme is missing the style.css stylesheet.
I see that the structure is changed for the latest versions.
Is there any article or steps to update to the newest versions now?
Thank you!
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Hi,
It is asking to renew support to create a ticket. I believe this is an obvious thing and we shouldn’t be forced to pay to renew support for something like that.
There must be an article or something that guides you to upgrade the theme.
Thanks
Hi there, I have some pre-sale questions: 1) I have looked through all your travel demos, but I don’t see the payment or booking experience connected. Where can I view this? 2) I want to have a travel-themed website that will sell a $25 digital product, but also want to have hotel reservation and/or tour booking facilities … which one of your demos can accommodate this? 3) How does your theme handle sales of digital products? Thanks…
Hi,
The things you mentioned are usually implemented in several different demos, or if there is no demo for it, you should use third-party plugins to implement it. We have more than 450 demos I suggest you create a support ticket so that our colleagues can send you the link of compatible demos.
You can access the link here: https://my.artbees.net/support/.
You can create a ticket without a license.
Best regards,
unable to verify purchase code. Everytime i enter its says Registration failed, please double-check the information provided and enter the correct account details
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
I updated today, site crash, got an email from Wordpress saying this: “In this case, WordPress caught an error with one of your plugins, Jupiter X Core.” and this too; WordPress version 5.8.10 (was updated to latest after) Current theme: JupiterX Child (version 1.0.0) Current plugin: Jupiter X Core (version 1.23.0) PHP version 8.2.20 (was tested on 7.4 too) Website says; “There has been a critical error on this website.”
I also did the rollback Elementor to 3.23 and Elementor Pro to 3.23 too. Each time I activate Jupiter X Core the site crash; “There has been a critical error on this website.”
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
This theme is not easy to customize. And it’s broken. When you click on “Create new listing item” it does nothing. How do you Create new listing item?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Quick question, are you aware of issue with the counter not running following update? It would go from 0 to my set number but now it stays at 0 thanks
Hi,
Yes, this bug has been fixed and will be released in the next update. You can downgrade Elementor to 3.23 until our next release.
Best regards,
Thanks, do i need to download from somewhere or i can choose a version inside dashboard?
Please read the article below
Make a complete backup of the site and database before any action
https://elementor.com/help/rolling-back-to-a-previous-version-of-elementor/Best regards,
Can I create a marketplace portal site with different post types and free types of users?
Hi,
Yes, you can create a marketplace portal site using the Jupiter X theme, you may need third party plugins to implement some features like user roles.
Best regards,
Getting this error with your latest Jupiter legacy theme PHP Deprecated: Automatic conversion of false to array is deprecated in /home/sites/mywebsite/public_html/wp-content/themes/jupiter/framework/helpers/wp_head.php on line 89
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
Ok will do that. I believe its a bug with your code and seems like a simple fix
Hi does this theme has option to add custom tabs for producsts in woocommerce? besides, description, reviews, can i add more?
Hi,
With LayoutBuilder, you can create custom templates for the product archive page as well as the single product page and add the relevant widgets.
https://help.jupiterx.com/article/114-crafting-a-custom-single-product-page-in-jupiterxBest regards,
Hi jet plugins are include?¿
Hi, it is possible to edit recent product woocommerce widget? Buttons, etc. Thank you!
Hi,
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
thank you, finally I did something different, but I have another question, how can I add category description to category page?
what is this and how to remove it? Skip to content
“jupiterx-a11y jupiterx-a11y-skip-navigation-link” href=”#jupiterx-main”>Skip to content<
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. Our team will take a look and provide solutions to ensure your website runs smoothly. You can access the link here: https://my.artbees.net/support/.
Thanks.
