26639 comments found.
Hello,
I received an error message in wordpress: child Missing template. Standalone themes must have a templates/index.html or index.php template file. Child themes require a template header in the stylesheet style.css.
A Wordfence security vulnerability was also discovered: Description The Bridge Core plugin for WordPress is vulnerable to Stored Cross-Site Scripting via ‘formforall’ shortcode in versions up to, and including, 3.2.0 due to insufficient input sanitization and output escaping on user supplied attributes. This makes it possible for authenticated attackers with contributor-level and above permissions to inject arbitrary web scripts in pages that will execute whenever a user accesses an injected page.
Thank you for help!
Best regards, Alexandra B.
Hello,
We are not sure what kind of changes you’ve made to the theme files inside of your Child theme, however, the modifications users make inside the Child theme are not covered by support.
The current version of the theme at the moment is 30.8.1 and Bridge Core version is 3.3.1.
To update Bridge theme and Bridge Core plugin please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for your feedback. The theme is up to date. The error message appeared suddenly.
How can I fix the error message for the child theme without changing the child theme settings? thank you for your feedback. Kind regards, Alex
Hi,
This is not related to theme. We couldn’t reproduce this on our end. It is related to the modifications you’ve made inside the Child theme, especially if you’ve edited the Template name in style.css of Bridge Child theme (please see screenshot). Once again, please understand that custom modifications inside child theme are not covered by theme support. You can try suggestions from this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again! Thank you very much. I try this. A.
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Hi, problem on smooth scroll activated with latest version of elementor…
Hello,
Thank you for your feedback.
Please try adding custom css below to Qode Options > General > Custom Css:
html {
scroll-behavior: auto !important;
}
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thank you
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Hello,
I have been using you theme for years with no problem, but since the last update, I can’t scroll anymore on my website : https://www.audioprothesiste-balaruc.fr
Do you know how can I fix it please ?
Thanks, regards.
Hello,
Have you managed to resolve this in the meantime? We’ve checked and the scroll is working correctly on our end.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Still not working on Firefox browser
Thank you for providing more information.
Please try adding custom css below to Qode Options > General > Custom Css:
html {
scroll-behavior: auto !important;
}
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It works ! Awesome support, thanks
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Hi. my site has been reset because my site got attacked and broken. When I’m trying to install the theme and insert my license it won’t work. I think the license still stucked on my previous site/server. Can you help me to reset the license? Thanks
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My copyright area is not visible on my websites suddenly. All the settings are correct and it is still not visible. Can u pls help.
Hello,
If you perhaps updated your theme, then make sure to navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello Support Team,
I seem to have forgotten to deregister my theme, and now I’m unable to activate it again. Could you please help me by reactivating it? Thank you so much in advance!
Best regards
Hello,
Your purchase code is currently registered on a domain where Bridge theme is still in use. If you no longer plan on using Bridge theme, then please login to the backend of your WordPress installation and deregister theme from Bridge Dashboard.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there! I just wanted to check if it’s possible to have the WooCommerce shop be full width and add more columns so it shows 4-5 products per row + the sidebar. Thank you!
Hello,
Unfortunately this is not possible to set using theme options, however, it can be achieved with some custom css. Please submit a ticket at our Help Center and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I can’t register the license, also I add a ticket but without response, please check it
Hello,
At the moment, we couldn’t locate any ticket with your purchase code mentioning registration issues in our Help Center. Could you please provide the ticket ID?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello I registered the domain yesterday on a godaddy wordpress website and made some mistakes so deleted everything to start over and now it is saying “Code is already registered for other domain”. It is on the same domain and I am just starting the dev over again. my support has expired but I am not suing this theme anywhere else. Struggling to fix this problem.
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Elementor built pages only load when page is refreshed. If I disable the bridge core plugin they work fine. Any idea what is happening with this?
Thank you.
Hello,
Please navigate to Qode Options>General and set Page Transition to No animation.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thank you, that took care of it!
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i put a search plugin on the side widget and i get a critical error when i use the plugin to seach. i have tried using other plugins and still get same response. why doesnt your blog theme have search forms and how do i fix the issue i am having now.
my blog: www.checkcarbonfact.com/blog
Hello,
We can guarantee compatibility only with the official plugins bundled within our theme. For any third-party plugins that haven’t been tested, we cannot provide any guarantees.
Please note that our theme includes a search option that can be enabled in Qode Options > Header. Alternatively, you can use the search widget and add it to any widget area under Appearance > Widgets.
If you need assistance with the search option, please submit a ticket at our Help Center and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’ve an Architecture Bridge theme installed. In project pages I’ve small slider to show project images. In general setting Portfolio it’s possible to activate Lightbox for Images ma it doesn’t work for Slider. I’d need, even only in the mobile version, click on the slider and activate the lightbox to see the images larger. Could you give me some tips? Thank you. Anna
Hi,
Unfortunately, this option is not available for sliders. Implementing this would require additional customization, but this falls out of our support scope.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey there, we blew up our site and broke the theme. Eventually re-installed but now it says the code is already registered. Here is the domain – perfectshotmedia.com Could you please de-register on your end
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Seems to be an issue with the column responsive options in wpbakery, whenever initiated anywhere on a page it causes problems, but randomly even after a cache flush, with fade in rows not displaying on the wrong devices etc. Mysterious and messy. I’ve found workarounds but any idea why this is happening?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Please contact me my licence not working
Hello,
If you need to deregister your purchase code, then you can do this at our Help Center by following instructions from this article. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
“I’ve been writing to you for a week and haven’t received a response. The subcategories in the main menu pop up all at once when you hover over a category. I need to disable this option, but I can’t find how. Website: https://www.clinicajavierescassi.com/"
Hello,
At the moment we couldn’t locate any request with your purchase code or Envato username at our Help Center. Could you please provide us with your request ID so we can check? Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don’t know where the recording is saved since I just opened another one and it doesn’t appear, but I took a screenshot of the new one and I’m attaching ID number 280174
Hi,
You can check your tickets in “My Activities” section (please see screenshot).
Your ticket is now updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
First of all, please forgive my English. Some time ago, I purchased the template and used it to create a website for a client. Once the project was completed, I handed over full control of WordPress to the client. The website has since changed, and they have developed it with another template: https://elclubdelasmujeresinvisibles.com/. I would like to retrieve the activation code to use Bridge on a new website. Unfortunately, I no longer have contact or a relationship with the previous client. Best regards, and thank you very much.
Hello,
Thank you for contacting us.
We have deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It works! thank you so much!
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I am experiencing some issues with the latest updates. My buttons no longer have a rollover state, and the colors are not changing.
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve updated Bridge Core plugin. You should also navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Al updated. Seems to be a conflict.
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I installed the Bridge theme on my WordPress. At first, everything was fine, but then I encountered an error on my page, and it stopped showing any content: “ERR_TOO_MANY_REDIRECTS,” and the site was also not secure. I uninstalled the Bridge theme, and WordPress started working fine again, as did the site. Then I tried to install the template again, but I received this message: “FTP credentials don’t allow writing to file /opt/bitnami/wordpress/wp-config.php,” and again I faced security issues with the page and got the error: “ERR_TOO_MANY_REDIRECTS.”
I had used this template several times before, but now I don’t know why it isn’t working. I would appreciate any help you can provide.
Hello,
This issue can occur when user activates SSL certificate on a website which was already set up. To set up SSL and https we recommend following instructions from this article.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, just bought an updated Bridge since I used a several years ago. I need your help, why shortcode from the last theme is not working to a new update? Please check this site https://de-hair.com/homepage/
Need your help. thanks
Hello,
This is most likely due to the registration. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
Have you managed to resolve this in the meantime? The page is being displayed correctly on our end.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.