26914 comments found.
hi, when i activated tagDiv Composer my site start slow and get back to normal when i deactive. Do you have a solution? my site have lastest wordpress version.
Hi,
The composer is basically the theme, everything depends on it. It’s like testing and comparing the website with the theme and without the theme. Is the website very slow or just slower? We could take a look to see if everything is in order, please send us an email at contact@tagdiv.com and provide a link to the website so we can inspect it.
Regards, Simion C.
I’m struggling to upgrade the theme from v9 to v12, your team sent a message with instructions which include installing WP Super Cache. Now I’ve got malware on my site after installing this highly recommended plugin. Also none of your other generic tips and one-size-fits all ‘support’ email were of any help.
Hi,
That is a very old theme version. Updating the theme does not require using a caching plugin, not sure where our instructions mentioned it. And it is impossible for the super cache plugin to contain malware, if you installed it through wordpress. If there is malware, it was most likely already on the website. I suggest updating the theme, remove the old one and its plugins, and install the new one. Be sure to install the standard pack plugin manually https://prnt.sc/PRQ-wc2twtBy That plugin is required for older websites. Also I suggest updating all the plugins you are using on the website. Then most importantly, I suggest to install the Wordfence plugin and scan the website with it, it will find infected files if there still are any. However, these are just the basic steps, it may be needed to investigate more if the malware persists.
Regards, Simion C.
Please check my email.
Hi,
I have replied by email. I will try to check back as soon as possible.
Regards, Simion C.
hello support
could you please disactive my theme for these two domian name
1= pixelcaption.in 2= kipabrand.com
please disactive these domian names are not active any more
my Item ID: 5489609
Hi,
I can remove this website http://kipabrand.com/ but the other is still using the theme from what I see. If you don’t want to use the theme on this website anymore https://pixelcaption.in/ please reset the key like so https://prnt.sc/rPcHwIdR7J7a and remove the theme from the website. Then the website can be removed. Let me know.
For such matters if we can help in the future, please send us an email at contact@tagdiv.com or please use our support forum https://forum.tagdiv.com/forum/newspaper/
Regards, Simion C.
We have no way of knowing who is using the key, we can see that the key and the theme are being used on the website https://pixelcaption.in/ Unassigning or removing a website means that the key and the theme will not be used on the website anymore. Unless the theme is removed from the website, we can’t remove the website from our database unfortunately. If we remove it, it will just show up again, since the key and the theme are still used there.
Regards, Simion C.
So just disactive how to cant fix this just disactive the theme
It requires resetting the theme -> https://prnt.sc/rPcHwIdR7J7a and deleting the theme from the website. Once that is done the website can be removed. It is the only way unfortunately. According to the license terms a license key is for one website https://prnt.sc/OaE-KrL644w4 and it must be used according to these terms.
Regards, Simion C.
if i buy new theme lisense and can i get lisense support for all expired lisense theme?
Hi,
A new theme license will renew your support. Then if you need support please use our support forum or send us an email https://forum.tagdiv.com/newspaper-theme-support/ We will check as soon as possible and help.
Regards, Simion C.
i purchased this plugin 23/3/23 , i reseted my site, i try to reactivate this not working, only shows activated but shows unregisted
Hi,
If you are activating the theme with the key and the success message is displayed, but the theme remains not activated, it could be caused by caching, like object cache, from plugins or from the hosting. I suggest to temporary deactivate the caching and check if the activation works correctly. Or if you want we can take a look as well, you can send us an email at contact@tagdiv.com and provide a link to the website, admin login, also access to cPanel or FTP may be needed. Let us know.
Regards, Simion C.
Hello, is there a chance that we will receive a bigger update this year? One with demos, optimization and new features?
Hi,
There will be an update next month most likely, but it will be a relatively minor update, with fixes and improvements, maybe a few new features.
Regards, Simion C.
Hi, how to make locker option show on my custom post in column custom post type setting like in prebulit website COACHING PRO Demo? https://prnt.sc/1r4q_H5v7KzJ
Thanks
Hi,
The option to use lockers for custom post types must be enabled in the theme panel https://prnt.sc/-WoPLd2Git_J Please check there, and activate the locker for your custom post type. Let us know if we can help with something else, I suggest using the support forum or to send us an email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Is there anyway I can purchase this apart From the other two suggestions, I can’t use PayPal cause of some issues and I don’t have a credit card cause the country I’m in hardly or Never use them, only debit cards, so i was wondering is you guys can help me out, a bank transfer can be made if possible. It’s Naira(currency) I use, if that changes anything, or maybe a transaction with a PayPal user if possible
Hi,
We have no way of controlling the payment methods unfortunately. The payment methods are provided by Envato https://help.market.envato.com/hc/en-us/articles/203269700-How-do-I-purchase-an-item For any issues related to the payment, I suggest submitting a ticket to Envato https://help.market.envato.com/hc/en-us/requests/new They will check and contact you as soon as possible.
Regards, Simion C.
블랙 프라이데이를 맞이하여 뉴스페이퍼 테마를 하나 더 구매를 했습니다. 뉴스페이퍼팀은 워드프레스 최고의 팀이고 가장 친절한 파트너입니다. 늘 감사하고 뉴스페이퍼팀 화이팅!
Hi,
Thank you very much for your appreciation, and for choosing our theme once more. We are glad to have you as our customer!
Regards, Simion C.
IMPORTANT IMPORTANT!
Do not buy this theme if you dont want your site to be filled with malware and lose years of work and spend hunders more and countless hours to remove them!
We have several licences of this theme and all of a sudden all our sites are affacted with malware and start redirecting website visitors to illegal sites, and when we contacted them, they have provided zero support and actually wanted more money; they said
‘Hi, I understand what you’re saying and that’s what I did. I made an update with a fix so that the theme is no longer infected with malware, now if after the update you still have problems with the theme, it is possible that you have an infected plugin or wordpress. Also, in order to disinfect a site that uses our theme, its owner must have a license with a valid support period. We cannot offer free updates and support. Your support ended in 2022-02-17; Thank you for your understanding! Calin’
We have ended up hiring additional developer to fix this and all good now, but we have lost money, anger and prestige in this process. I wouldnt recommend this theme to anyone.
You can read more about this virus here, https://arstechnica.com/security/2023/10/thousands-of-wordpress-sites-have-been-hacked-through-tagdiv-plugin-vulnerability/ https://patchstack.com/database/vulnerability/td-composer/wordpress-tagdiv-composer-plugin-4-1-csrf-to-xss-vulnerability https://www.reddit.com/r/Wordpress/comments/16nlg60/wpzexit/ https://blog.website-malware-removal.com/9104How this theme has 4.7 stars is beyond me. But, stay away from this theme if you dont want headaches later!
Shortly, not recommended, dont buy this theme, if you dont want headaches and virus later. Shame on this company to not only not offering any support to their customers who they let down, but also trying to charge extra money!!!
Hi,
We are sorry to hear that there were problems. Vulnerabilities can be found in most themes and plugins, even wordpress itself. That is a fact. These are normally fixed through updates, and that is what we do as well. When issues are identified, we investigate them, fix them and immediately released an update. It is very important to keep the theme updated, when updates are available. And it is also very important to consider using a security plugin, such as wordfence. These things alone will drastically decrease the chances of having malware on the website.
I see my colleague helped with cleaning the website. We try to help everyone, but unfortunately when dealing with an increased number of support requests we have to prioritize users that actually have support. Some infections require a lot of time to investigate and clean, especially on multiple websites. I see you are using the theme on many websites, but I only see one license key. And if you have other, maybe more recently purchased keys, you could have provided them.
To conclude, we are very sorry that you had such problems. But the issues you mentioned were a long time ago, and were very quickly fixed by us. From what I see you were most likely using old or very old theme versions across the websites. Updating the theme was very important. The theme does not have any known vulnerabilities at this time, and hasn’t had them for a while now.
Regards, Simion C.
Dear, is there anywhere in the documentation where you can set a filter for custom templates? In the demo for casestudies I can set the filter, but it doesn’t show any filters, only all and blog. No matter what I set. But I would like to see the filter for the services. many thanks and have a nice day. cheers
Hi,
That is possible. For example if you want to display a filter for the services in the Momentum demo, you can set the filter like this https://prnt.sc/zKB3aJ463JOa And you will have to also set a flex loop element, to display the results of the filtering. Please try it. let us know if you have more questions, please use the support forum or send us an email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Hello guys, what should I do in the template so that when I share content on Facebook and in X, and Linkedin the photo of that same content appears.
Warnings That Should Be Fixed Invalid Image Content Type Provided og:image URL, https://chatnewstv.com/wp-content/uploads/2024/06/152X152.png could not be processed as an image because it has an invalid content type.
I noticed that all your demo have the same issue when shared, tested other theme demo and the image quickly shows up on social media. I think its a bug from your end. Kindly fix it.
Hi,
The image that is used when sharing is usually the featured image. And sharing on socials require using OG meta tags, normally loaded with SEO plugins. Like for example if you test a post from one of our demos https://prnt.sc/U6PY-dSmqSUW If I test a post from your website, it looks like the image cannot be picked up by Facebook https://prnt.sc/Ot71EiDBaZf2 The image seems to provide a 403 error when accessed https://chatnewstv.com/wp-content/uploads/2024/11/Enugu-Magic-Lab.jpg -> https://prnt.sc/WKtdDv0Ygqpk The cause of the problem with sharing on socials is mot likely because the images cannot be accessed by the socials. And such issues are most likely not caused by the theme, the image is surely providing the same error if you activate a different theme. I suggest checking with your hosting provider, they should be ale to check why there is a 403 error.
Regards, Simion C.
Thank you Simion, I was able to solve part of the issue with you suggestion.
Hi, nice theme. Just purchased the theme and loving it so far. But please how can i create a child theme for my website so that i won’t lose my content after update of theme? or is it not important to create child theme with your theme? Please advise
Hi,
A child theme is optional, it is needed only if you plan to make code modifications to theme files. A child theme is not required for updating the theme. The website does not lose its content when the theme is updated, that would be quite an inconvenience if it would happen every time the theme is updated. Please let us know if you have more questions, I suggest using the support forum or to send us an email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Is it possible to apply URL query parameters into the block settings? e.g. the page URL is ”?tags=small” and I want to pass value “small” to the page’s flex block “Filter by tag slug” setting when showing the page.
Hi,
Maybe it is possible somehow. But it most likely require developer work. We provide custom work as well, if you are interested in theme modifications please use the form from this page https://tagdiv.com/submit-a-request/ and we will get back to you as soon as possible.
Regards, Simion C.
Hi, is it possible to build the home page with a filter function? e.g. Add filters in the home page so that users can filter the post from a specific author AND with specific tags AND posted in a specific date range. It is like a product listing page with filters, but the “product” is the posts.
Thanks!
Hi,
Some of the filtering options you mentioned are available. The theme provides an option to display a menu for each block that displays posts. In that menu you can display either categories, tags, authors https://prnt.sc/cOfpLRAc7bgc This will allow visitors to filter the block. You can try it for example on the homepage of this demo https://demo.tagdiv.com/newspaper_pro/ There is however no date range filter. Please let us know if you have more questions, I suggest using the support forum or to send us an email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
is this price for a single site or this theme can be used on multiple sites. Thanks
Hi,
A license key is for a single website, please check the license terms here https://themeforest.net/licenses/terms/regular let us know if you have more questions.
Regards, Simion C.
I have a Newspaper license for my website and this website has been shut down for years now. Is it possible to use the the same license to a new website which I am planning to build? I can’t find any article related to it in the forum
Hi,
Sure you can. Please use the same license to activate the theme on the new website. In case there is a problem or if you have any questions, please let us know via the support forum or by email at contact@tagdiv.com
Regards, Simion C.
Buenas tardes. Como sabes, estoy probando para comprar el tema. Debajo de un post se podría hacer que cargue en loop las entradas anteriores como ocurre en esta pagina? https://famososlove.es/quien-es-el-novio-de-leire-martinez-su-gran-apoyo-tras-su-salida-de-la-oreja-de-van-gogh/
Vas bajando y se van cargando las entradas anteriores. Gracias!!!
That is possible, the theme has infinite loading for posts. You can check it out on this demo for example https://demo.tagdiv.com/newspaper_magazine_pro/ Infinite loading can be activated for any demo.
Regards, Simion C.
Vale. El tema elegido es el igosip, como se configura para que salga así?
We provide documentation.
First the theme must be installed https://forum.tagdiv.com/install-via-wordpress/
Then it must be activated with the license key https://forum.tagdiv.com/newspaper-6-how-to-activate-the-theme/
Then you can install the demo you like https://forum.tagdiv.com/installing-demos/
These steps only take a few minutes. Once the demo is installed, it can be customized with the composer. And please let us know if you have any questions. During the theme activation you can create an account for our support forum. Or if you prefer, you can send us an email at contact@tagdiv.com and let us know how we can help.
Regards, Simion C.
Hola,
Después de todo ese proceso, se edita un post y se abre en el composer. Como se añade en el composer para que después de ese post te cargen en loop los demás?
Sigo esperando tu respuesta…
Sorry for the delay. I believe you are referring to the infinite loading for posts. To activate it please edit the post template with the composer https://prnt.sc/n7XygxCFPGBD and activate it from here https://prnt.sc/xxorWOadEQpO If you purchased the theme you can use our support forum when you have any questions, or you can send us an email https://forum.tagdiv.com/newspaper-theme-support/ We will check and help as soon as possible.
Regards Simion C.
Guys,
i have brought you a theme several times. Now WordPress 6.7 has been released. can I update it ?0r do I need for your official notification
Hi,
The theme works fine with the latest wordpress version. You can safely update wordpress and there should be no issues.
Regards, Simion C.
