16511 comments found.
Hello,
WordPress JetElements For Elementor Plugin <= 2.7.2.1 is vulnerable to Cross Site Scripting (XSS): https://patchstack.com/database/wordpress/plugin/jet-elements/vulnerability/wordpress-jet-elements-plugin-2-7-2-1-authenticated-contributor-stored-cross-site-scripting-via-multiple-widgets-vulnerability?_a_id=350
Will you be able to provide an update?
https://snipboard.io/kgvQp4.jpgthank you, Olga
it’s been fixed. Thank you
This is ridiculous. Cannot activate theme using the email and purchase code. Cannot activate it using a envato personal token (API) either. ALSO CANNOT REGISTER OR RESET PASSWORD on you support website. 24 hrs to get this actvated, or envato is going to refund me.
Hi,
Have you created a support ticket about this issue?
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
I have created a support ticket to reset my license domain and account, kindly attend to it fast, its kind of urgent. Thanks
Hi,
I checked your tickets, your ticket was answered the same day.
Best regards,
If I use your “Testimonial Carousel” widget, I receive these PHP Warnings:
Warning: Trying to access array offset on value of type bool in /home/customer/www/mydomain/public_html/wp-content/plugins/elementor/includes/base/widget-base.php on line 223
Warning: Undefined array key -1 in /home/customer/www/mydomain/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php on line 695
If i remove the widget, the warning disappear. I’m using the last version of Jupiter X, Elementor.
Hi,
Don’t worry, these warnings won’t interfere with your site’s performance, you just need to disable their display.
PHP warnings and notices are nothing to worry about on a production site most of the time. Some of these can even be generated because the developer has to keep compatibility with older versions of WordPress as well as older PHP versions.
You can replace this line from your wp-config.php file:
define(‘WP_DEBUG’, false);
with this:
ini_set('display_errors','Off');
ini_set('error_reporting', E_ALL );
define('WP_DEBUG', false);
define('WP_DEBUG_DISPLAY', false);
If you need help doing this, please send the site login information and FTP information in your next reply so I can add the codes.
IMPORTANT: Before we proceed, please backup your site and database.
Best regards,
Hello,
I previously encountered issues on my website when changing the yacht slug. Could you guide me on how to change the slug without any problems?
Best Regards,
And how to use button trigger popup with jetpopup? I use JupiterX
I have implemented the customizations mentioned above, but I am stuck in two areas:
In the search results archive layout I prepared, I couldn’t manage to display the last searched keyword in the search form’s placeholder. Is there a hook I can use for this?
In the same location, the archive results (post widget) (selected “Is Archive Template”) include all post types. How can I limit this to only blog posts?
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
As you mentioned, I have created a ticket on your website. I would appreciate it if you could take a look.
Muy buenas Me falla la web por culpa de JetMenu, actualice el plugin a la Versión 2.4.5 y me da error, cuando desactivo el plugin se ve bien la web, pero sin el menu. ¿Pueden ayudarme? Ya no tengo la versión anterior de JetMenu y no se como obtenerla, que supongo que asi se arreglaría
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Wondering about updating to Jupiter X from v6 (legacy)?
Hi, I will follow up with the relevant team and let you know when it will be done.
I have the next problem, the image attached to the sticky media scroller is no showing on mobile, only on desktop. The same with the logo on the header.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hi, the elementor version 3.6.2 and above element loading problem has fix?
Hi,
Yes, this problem has been fixed.
Best regards,
Hi but after update to 3.6.2 or above still having loading problem ?
There may be another problem with your site.
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hello, I just updated the latest version of the theme and I can no longer update the plugins (jet…) It tells me that my license is not activated and yet it is. What should I do?
Sophie
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hello. Can we update Elementor already?
Hi,
Yes you can, no problem, just make a full backup of your site before updating.
Best regards,
Hi, I opened a ticket 5 days ago about some issue with my licenses, can you check?, the ticket coming from maxallendes@ my user matiallendes, Thanks
Hi,
I checked your ticket, it was answered by my colleague on Jan 2.
Best regards,
my bad, thanks guys
When will WpBakery 8.10 (Modified) be available for Jupiter 6.x please?
Hi,
This version of the plugin will be released soon after the necessary changes are made by the technical team. Thank you for your understanding and patience.
Best regards,
which will be…? I am not expecting an exact date but is it in your work queue? What is an APPROXIMATE realistic time frame to expect? One Week? Another month? It has already been a few month that the them has been running out of date software. Thank you.
Thanks for your understanding! I appreciate your patience. I’d estimate that it will take about three weeks to get this sorted out.
Any update on this since this post from three weeks ago?
Hey guys, i don’t think the scroll to top button as in your tutorial works. It’s showing half of it on the bottom and it does not scroll to top. I checked and recheck and did the exact tutorial from your help site and.. it DOES NOT WORK.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Updated to the new Jupiter X that is supposed to fix the Elementor 3.26 issue but I am still getting the greyed out Elementor editing bar after update. I did clear the cache and tested without other plugins on and it still has the same issue.
Also, I attempted the updates with your instructions that were just emailed to tell everyone of this fix. I noticed that in Jupiter X Maintenance, when I attempted to update the Jupiter X Core from 4.8.5 to 4.8.6, it doesn’t seem to update. It says it updated, but if leave the page and return to this maintenance area, it says it needs to be update still as if I never did the update.
Hi,
This bug has been fixed in the latest version, if your site is having trouble updating:
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
My website (https://swagatnc.com) is experiencing issues. The slider and carousel aren’t loading and are not functioning properly. Additionally, I am unable to edit the page with Elementor. After rolling back to the previous version of the Elementor Plugin, the website works fine, and I can edit the pages again. Could you please help fix this issue?
This issue will be fixed soon, until then please do not update Elementor to the latest version
Thank you for your understanding and patience
Release the update !
New update will be released on Monday
Thank you for your patience and understanding
Thanks guys, everything seems fine now !
You’re welcome!
Happy New Year in advance
You guys be safe and kiss your women !
Hello,
1. White Label support?
2. How do sites built with this theme perform? Will they pass a GTMetrix or similar site test?
Hello,
1. White Label Support: Yes, Jupiter X does offer white label support. This feature allows agencies and developers to customize the branding of the theme and remove any references to Artbees, making it suitable for client projects where you want to present a more personalized brand experience.
2. Performance: Sites built with the Jupiter X theme can perform well in speed tests like GTMetrix, but performance largely depends on several factors:
• Optimization: Proper optimization of images, scripts, and styles can significantly improve load times.• Hosting Environment: The quality of the hosting service can impact performance. A good hosting provider can enhance site speed.• Content and Plugins: The number of plugins used and the complexity of the content can also affect performance. Minimizing unnecessary plugins and optimizing content can help.Best regards,
Getting same error as user viejofon. Sample of error.
Fatal error: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found in /nas/content/live/site/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/modules/advanced-accordion/widgets/advanced-accordion.php:608 Stack trace: #0 /nas/content/live/site/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/modules/advanced-accordion/widgets/advanced-accordion.php
Rolling back to Elementor 3.25 fixes it. It is a compatibility issue with Elementor update. Other code fix noted here by another user: https://wordpress.org/support/topic/elementor-3-26-breaking-change/#post-18214193
Flagged it to Elementor as well
Thanks for sharing the error details. It does sound like a compatibility issue with the latest Elementor update. Rolling back to version 3.25 is a good temporary fix.
Our development team has already created a task to address this issue, and it is now almost complete. The update will be released very soon, and we will notify you as soon as it becomes available to ensure a seamless experience.
Hello guys, I have Elementor in the version 3.26.3 and since the update I get the message An error of type E_ERROR was caused in line 608 of the file /var/www/wordpress/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/modules/advanced-accordion/widgets/advanced-accordion.php. Error message: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found in /var/www/wordpress/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/modules/advanced-accordion/widgets/advanced-accordion.php:608
Hi,
Thank you for reaching out to us and We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time. We’re aware of a critical compatibility issue that occurs when updating to Elementor version 3.26 while using the Jupiter X theme.
Updating to Elementor 3.26 may cause issues with your website’s functionality. Until our team releases a compatible update, we strongly recommend keeping your Elementor version at 3.25.
If you’re experiencing any errors due to this update, you can quickly resolve the issue by rolling back your Elementor version to 3.25. Please follow these steps: Go to Elementor > Tools in your WordPress dashboard. Select the Version Control tab. Choose 3.25 from the dropdown menu and click on Reinstall.
Best regards,
