16504 comments found.
I have the next problem, the image attached to the sticky media scroller is no showing on mobile, only on desktop. The same with the logo on the header.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hi, the elementor version 3.6.2 and above element loading problem has fix?
Hi,
Yes, this problem has been fixed.
Best regards,
Hi but after update to 3.6.2 or above still having loading problem ?
There may be another problem with your site.
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hello, I just updated the latest version of the theme and I can no longer update the plugins (jet…) It tells me that my license is not activated and yet it is. What should I do?
Sophie
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Hello. Can we update Elementor already?
Hi,
Yes you can, no problem, just make a full backup of your site before updating.
Best regards,
Hi, I opened a ticket 5 days ago about some issue with my licenses, can you check?, the ticket coming from maxallendes@ my user matiallendes, Thanks
Hi,
I checked your ticket, it was answered by my colleague on Jan 2.
Best regards,
my bad, thanks guys 
When will WpBakery 8.10 (Modified) be available for Jupiter 6.x please?
Hi,
This version of the plugin will be released soon after the necessary changes are made by the technical team. Thank you for your understanding and patience.
Best regards,
which will be…? I am not expecting an exact date but is it in your work queue? What is an APPROXIMATE realistic time frame to expect? One Week? Another month? It has already been a few month that the them has been running out of date software. Thank you.
Thanks for your understanding! I appreciate your patience. I’d estimate that it will take about three weeks to get this sorted out.
Any update on this since this post from three weeks ago?
Hey guys, i don’t think the scroll to top button as in your tutorial works. It’s showing half of it on the bottom and it does not scroll to top. I checked and recheck and did the exact tutorial from your help site and.. it DOES NOT WORK.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
Updated to the new Jupiter X that is supposed to fix the Elementor 3.26 issue but I am still getting the greyed out Elementor editing bar after update. I did clear the cache and tested without other plugins on and it still has the same issue.
Also, I attempted the updates with your instructions that were just emailed to tell everyone of this fix. I noticed that in Jupiter X Maintenance, when I attempted to update the Jupiter X Core from 4.8.5 to 4.8.6, it doesn’t seem to update. It says it updated, but if leave the page and return to this maintenance area, it says it needs to be update still as if I never did the update.
Hi,
This bug has been fixed in the latest version, if your site is having trouble updating:
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Best regards,
My website (https://swagatnc.com) is experiencing issues. The slider and carousel aren’t loading and are not functioning properly. Additionally, I am unable to edit the page with Elementor. After rolling back to the previous version of the Elementor Plugin, the website works fine, and I can edit the pages again. Could you please help fix this issue?
This issue will be fixed soon, until then please do not update Elementor to the latest version
Thank you for your understanding and patience
Release the update !
New update will be released on Monday
Thank you for your patience and understanding
Thanks guys, everything seems fine now !
You’re welcome!
Happy New Year in advance
You guys be safe and kiss your women !
Hello,
1. White Label support?
2. How do sites built with this theme perform? Will they pass a GTMetrix or similar site test?
Hello,
1. White Label Support: Yes, Jupiter X does offer white label support. This feature allows agencies and developers to customize the branding of the theme and remove any references to Artbees, making it suitable for client projects where you want to present a more personalized brand experience.
2. Performance: Sites built with the Jupiter X theme can perform well in speed tests like GTMetrix, but performance largely depends on several factors:
• Optimization: Proper optimization of images, scripts, and styles can significantly improve load times.• Hosting Environment: The quality of the hosting service can impact performance. A good hosting provider can enhance site speed.• Content and Plugins: The number of plugins used and the complexity of the content can also affect performance. Minimizing unnecessary plugins and optimizing content can help.Best regards,
Getting same error as user viejofon. Sample of error.
Fatal error: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found in /nas/content/live/site/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/modules/advanced-accordion/widgets/advanced-accordion.php:608 Stack trace: #0 /nas/content/live/site/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/modules/advanced-accordion/widgets/advanced-accordion.php
Rolling back to Elementor 3.25 fixes it. It is a compatibility issue with Elementor update. Other code fix noted here by another user: https://wordpress.org/support/topic/elementor-3-26-breaking-change/#post-18214193
Flagged it to Elementor as well
Thanks for sharing the error details. It does sound like a compatibility issue with the latest Elementor update. Rolling back to version 3.25 is a good temporary fix.
Our development team has already created a task to address this issue, and it is now almost complete. The update will be released very soon, and we will notify you as soon as it becomes available to ensure a seamless experience.
Hello guys, I have Elementor in the version 3.26.3 and since the update I get the message An error of type E_ERROR was caused in line 608 of the file /var/www/wordpress/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/modules/advanced-accordion/widgets/advanced-accordion.php. Error message: Uncaught Error: Class “Elementor\Core\Schemes\Typography” not found in /var/www/wordpress/wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/modules/advanced-accordion/widgets/advanced-accordion.php:608
Hi,
Thank you for reaching out to us and We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time. We’re aware of a critical compatibility issue that occurs when updating to Elementor version 3.26 while using the Jupiter X theme.
Updating to Elementor 3.26 may cause issues with your website’s functionality. Until our team releases a compatible update, we strongly recommend keeping your Elementor version at 3.25.
If you’re experiencing any errors due to this update, you can quickly resolve the issue by rolling back your Elementor version to 3.25. Please follow these steps: Go to Elementor > Tools in your WordPress dashboard. Select the Version Control tab. Choose 3.25 from the dropdown menu and click on Reinstall.
Best regards,
Cannot edit any page anymore, get spinning circle. Tried everything I could think of; disabled all plugins, enabled safe mode, set higher memory, etc. etc. etc. I also could not update the JetElements plugin anymore? It appears as if this issue has begun after the last update of JupiterX?
Received your mailing stating there is a compatibility issue between latest versions of JupiterX and Elementor. Re-installed older version of Elementor, hope you can find a fix soon.
Thank you for reaching out to us and We sincerely apologize for any inconvenience this may cause and appreciate your patience during this time.
Good morning,
Today again, I can’t update the jet plugins in “Maintenance” -> Plugins. Is there an issue with this plugins?
Please, don’t tell me to request a ticket for this. It seems to me that this is a problem that has already been noted in the past.
In any case, thank you very much for your support which I have mostly been very satisfied with
We are aware of this and are currently investigating it to identify and resolve the root cause. In the meantime, we kindly recommend updating the plugins manually via your account at my.artbees.net.
We understand how important it is to have this process work seamlessly, and we are doing our best to address the matter as quickly as possible.
I have been using the JupiterX Theme for a while now, and I must say it’s one of the most versatile and powerful WordPress themes I’ve ever worked with. The theme offers a stunning design, a vast array of pre-built templates, and endless customization options that make it easy to create anything from a simple blog to a highly complex website.
One of the standout features for me is its seamless integration with Elementor Pro, which allows for an incredibly smooth page-building experience. The modular flexibility of the theme is unmatched, enabling me to concept and design pages in hours instead of days.
I’m so happy to hear that you’re enjoying the JupiterX theme! It’s truly a fantastic choice for anyone looking to create a beautiful and functional website. The versatility and design options are definitely standouts, and it’s great to know that the integration with Elementor Pro has made your page building experience so much smoother.
Feel free to reach out if you need any tips on how to get the most out of the theme. Happy designing!
One of the most important things for our agency and our clients is sustainability. We desire that the technologies we use stay with us by evolving.
We have used different themes in the past, but most of them either failed to keep up with the technology or failed to meet expectations. As a result, they were withdrawn from the market. For us, that meant throwing away the investment and starting all over again. We call this an unsustainable business model – a waste of money and time.
Since 2015, we have been using JupiterX for 10 years. JupiterX is an extraordinary masterpiece that is compatible with all our business plans, has infinite design flexibility and meets all our design expectations.
It is a pleasure to know that we have state-of-the-art technology and a stylish tool that is constantly updated.
Best, Marissa Mayer, Media Group International
Thank you for sharing your thoughts! It’s fantastic to hear how much you value sustainability in your agency’s approach. We completely agree that having reliable, evolving technologies is crucial to avoid the pitfalls of unsustainable business models.
We’re thrilled that Jupiter X has been a steadfast partner for you over the past decade! It’s great to know that it aligns perfectly with your business plans and design expectations. Your feedback really inspires us to continue delivering innovative updates and features. Here’s to many more years of collaboration and creativity together!
I bought this theme several years ago and today I want to install it but it doesn’t work. I have a message stating that registering the purchase code is not working. I can’t use the theme I purchased! Please tell me what to do to unblock the situation so that I can use my purchase.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Even if your support license has expired, you can still create a support ticket.
Thanks.
best theme app and framework ! highly recommended for professional website production
Thank you so much for the kind words! We’re thrilled to hear that you find our theme so valuable for professional website production. Happy building!
Hello,
I am using a page with elementor to show all posts on that page, I am using the Advanced Posts module with General Layout: Grid.
This show the excerpt in posts in grid but only show text of the excerpt. There are some ways to show an image in the excerpt?
I have tried but it seems that Raven sanitizes the excerpt and does not render the html of the excerpt. I have tried installing some plugins like Advanced excerpt and Advanced Post Excerpt but it doesn’t work.
Also modifying the file: wp-content/plugins/jupiterx-core/includes/extensions/raven/includes/core/dynamic-tags/tags/post/post/post-exceprt.php
So it doesn’t sanitize but it still doesn’t work.
Could you give me some guidance on how to get the excerpt to render the HTML so I can display an image of an icon in the exceprt in each post?
Thanks. Regards.
Hi,
You need to start a support ticket on problems like that. Our support agent will help you to resolve it, I can’t provide quality support here on this comments page.
I suggest creating a new topic on our page and sharing your concerns. You can access the link here: https://my.artbees.net/support/.
Thanks.
