9289 comments found.
Hey, I’m trying to edit the sidebar and footer widgets, but they’re not loading under Appearance > Widgets as shown in the documentation. Any suggestions on how to fix this?
Hello. Thank you for the message.
I am not sure why this would happen. Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
As a solution that would work for sure – you can switch to Classic Widgets. This can help if the new block-based widget editor is causing issues. The plugin name is “Classic Widgets” – it is developed by WordPress. You can install it from Plugins – Add new.
Thank you
I appreciate the quick response! Installing the Classic Widgets plugin solved the problem.
Hello. Thank you for the follow up.
Hello. I will buy a theme. There are 2 real estate themes. There are “WP Rentals” and “Residence Real Estate” themes but I don’t know which theme to buy.
I want to use the theme as follows (My purpose of use): 1- I will add products such as bungalow houses, villas, luxury apartments, etc. for sale or rent. Visitors will choose the date range they want to stay and buy (payment will be made with woocommerce). 2- The sub-agent will add a $500,000 villa.
If they pay $100, it will be published. The publishing fee will be $100. Even if $100 is paid, the automatic ad will be published. I want to get $100 per product. I also want to get 5% commission when each product is sold.
Which theme should I use? Which theme supports these conditions. “WP Rentals” or “Residence Real Estate”
Hello. Thank you for the message.
I am afraid neither of our themes (WPRentals or WpResidence) can be used for your project.
The WPRentals theme is designed primarily for accommodation booking, allowing users to add properties such as bungalow houses, villas, and luxury apartments for rent – per night or per hour with other specific pricing options. It is a standalone theme, Cannot show items for sale.
WpResidence can be used to add properties that you wish to sell or rent, but there is no selling of properties functionality in the theme. And there are no booking options (like users to actually see the availability calendar and rent a property as in WpRentals)
You cannot make a property sale in the theme. You cannot actually send bookings. The Theme options allow you to present properties only.
In either theme, you can use membership based submission to allow users to add properties. Or you can use Payment by listing (which does not expire) for this too – users pay a fee and the listing is published.
Please let me know if you need further help.
Thank you
villa houses customers will do the upload. I want to get a commission for each upload. I also want to get a deposit in advance. Can you provide me with a full license service for the “WpRentals” theme for 1 day? I want to use it for 1 day on an empty domain address that I do not use. Is this possible?
Hello. We do not have license to offer for 1 day. Licenses are generated by Envato.
I want to get a commission for each upload. —> WE only have membership based submission explained above or Paid by listing (no expiration)
I also want to get a deposit in advance. —> Please confirm what is the deposit for, considering what I have already replied about how the theme works too.
Thank you
Is there a language file for the fields I specified? I want to translate these fields myself. Is it edited with a php file? I don’t want to deal with translations all the time when the theme is updated. Can I edit it with a language file?
Hello. Please confirm what “fields” you specific as I cannot find any field mention.
Our themes work with wordpress pot files. These can be managed in your language using Loco translate plugin. Edits made to core plugin languages made just by you on your version of installation need to be backed up and restored manually after reach update as core plugin is updated in theme updates.
The theme language files can be moved to a child theme and child theme is not updated during theme updates.
Thank you
1- https://prnt.sc/qnYYDCDjFKos 2- https://prnt.sc/_vMYjkIb9zZf
Are these fields edited from the language file? I don’t want my translations to be deleted when I update the theme. My message should stay here. My message should stay here. I want my message to stay here in case it doesn’t look like the places I want after the purchase. The marked fields are important. The language file should not be corrupted when the theme is updated.
Hi.
Calendar language is set in theme options
The labels / sections titles are set in theme options.
The extra booking options are added by listings https://help.wprentals.org/article/1-20-add-extra-options-in-booking-form/
The rest of the labels are managed via theme language files or WpRentals core plugin files.
The theme language file you make can be added to Child theme and that will not be affected directly by updates
The wprentals core plugin language files will be updated in updates
But you can backup language files before each update and upload them again with loco translate interface
Thank you
Is there a feature on this theme where someone can browse listings for a certain amount of time and then are asked to sign up or provide information to capture their info?
Hello. Thank you for the message. There is no feature like this in the theme. If you have examples of this, please share to understand how it works and we will see if this is something we can add to wishlist for future review.
Thank you
What it does is after you browse for a certain amount of time, say five minutes, it blocks you from searching so you give your information and sign up as a user on the site with name, phone, email.
Hi. I assume this means no content can show on the site until user logins – or just single listings and search results page? I cannot know if this will be possible, but will add to wishlist your comment. Thank you
Can I install the theme in a subdomain in the same domain?
HI. Please send me more details. Do you wish to install the theme on a a sub-domain? If yes, as long as you have a wordpress setup on that sub-domain, you can use the theme you purchased there.
Thank you
Hello, I apologize, I will try to explain it correctly, i need to know if i can install the theme in multiples times usuing subdomines
site one: www.thedomine.com for clients/customers site two install the theme in a subdomine for testing before the publication in the main one eg: www.test.thedomine.com
I am asking this because I want to know if I can install multiple time with one license in the same domain using subdomines
Hi,
Thank you for your comment.
We can help to activate the theme on a test domain.
Thank you,
yessss please i want to try it before, i will appreciate
We usually help clients with the test domain if needed via support. We check the sub-domain and help use the theme without de-activate / activate license any time you need to.
But there is no test domain we can share before buying. We can answer any question about the theme before buying.
Thank you
Hello before i buy i have these questions:
1- can the theme show the search area in mobile version? link: https://main.wpresidence.net/homepage-rev-slider/
2- can the slider fit perfectly in the mobile version instead of crop the image? link: https://main.wpresidence.net/homepage-rev-slider/
3 can i move the search are in the revolution slider home and put it in a block below the slider like this: https://main.wpresidence.net/property-list-card-type-1/
4- can i set the revolution slider more shorter than the original one in the home page? less height
Hello. Thank you for your interest. Please see my reply below
1. The link has mobile search – https://prnt.sc/zese6L-HZhK8 The setup is made with theme hero media set as revolution slider and theme hero media search. This combination shows mobile search in closed mode https://prnt.sc/zese6L-HZhK8
You can re-create hero media with revolution slider as section in Elementor and with Search Form Builder for Elementor from our theme – and you can have mobile search controlled differently, from the elementor widget – same as search shows here for example https://main.wpresidence.net/
2. I do not see this option for Revolution slider. The help for responsive does not show images display as you wish https://www.sliderrevolution.com/manual/checking-to-ensure-modified-content-is-still-responsive/
3. Yes. There is a control to position search after hero media, and not in float mode. You can do it from Edit Page for a specific page or for all pages with theme hero media from theme options
4. Revolution Slider editor allows to control the height of the slider. Revolution Slider documentation that you can check to see more on this add-on is here https://www.sliderrevolution.com/video-tutorials/ (this has videos) and here for height control from their help https://www.sliderrevolution.com/manual/desktop-laptop-tablet-and-phone-size-variants/
Thank you
Since you are interested in Revolution Slider, I must add an extra note regarding how Revolution slider is integrated in WpResidence theme
As authors who wish to offer Revolution Slider plugin included in our theme, we purchased an extended license from Revolution Slider (Theme Punch).
This is a single license code that can be used only to offer the plugin Revolution Slider in our theme as included.
The extended license cannot be activated on multiple domains (it is a restriction of license regulations from theme forest).
This is the same for every wordpress theme that offers rev slider included in a theme purchase.
For the Premium Templates that come with Rev Slider, they demand you add a license key before you get access to the templates. Since the license we have cannot be used on multiple domains, you would have to buy a separate license to use this feature.
What we can offer for clients who wish to use Rev slider included in the theme is: – free updates (through theme updates) – the option to use the revolution slider plugin for free with Wp Residence without having to buy a separate license.
Thank you
Hi how do I edit the search form field placeholder using elementor?
Hello. Thank you for the comment. I am not sure what you need to change as form field placeholder. Please see this help with videos explaining how to manage the search form builder with elementor https://help.wpresidence.net/article/property-search-form-builder-for-elementor/
Please use our client support https://support.wpestate.org/ to assist further. We will need to understand what you wish to change to guide you further. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hi how do I edit the search form field placeholder using elementor?
Hi. I think this is a duplicate message. Please see my reply below.
hank you for the comment. I am not sure what you need to change as form field placeholder. Please see this help with videos explaining how to manage the search form builder with elementor https://help.wpresidence.net/article/property-search-form-builder-for-elementor/
Please use our client support https://support.wpestate.org/ to assist further. We will need to understand what you wish to change to guide you further. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
hello, i have pre sale quesstion about permalink, can i create properties permalink on rent or sell slug like this:
www.website.com/properties/rent/apartment-1 www.website.com/properties/rent/apartment-2 www.website.com/properties/sell/apartment-3 www.website.com/properties/sell/apartment-4
and can we add post_id like this: www.website.com/properties/rent/apartment-1- post_id www.website.com/properties/rent/apartment-2- post_id
please reply ASAP
Hello. Thank you for the message. The theme does not have this type if permalink structure. We know a plugin may be able to create custom permalinks for custom post types – in the past we tried this https://help.wpresidence.net/article/how-to-make-permalinks-for-properties-with-custom-id-instead-of-title-how-to-create-your-own-custom-permalink-structure/ But I do not have a way to confirm what you wish is possible with a plugin. The theme does not support this type of cusotm URL for sure.
Thank you
Dear WPResidence Support,
After updating to the latest version of Elementor, my website crashes with a critical error. My WPResidence theme and the WPResidence Elementor plugin are fully updated, so the issue seems to be a conflict between the theme and the latest Elementor update.
Rolling back Elementor to an older version fixes the issue temporarily. Can you please check and provide a solution?
Looking forward to your help.
Best regards, Juliet
Hi Juliet, Thank you for the comment. If the Elementor update creates the error and reverting elementor helps, it means WpResidence and included plugins (Elementor for WpResidence add-on) are not update to the compatible version with this elementor update (you must have WpResidence Elementor version 5.08, same for WPResidence theme and WpResidence Core)
If you have a child theme with custom changes – you need to activate the main theme / original code to confirm if there are any conflicts.
Please check you have updated the theme and included elementor plugin. We have released an update which includes updates to Elementor widgets (required to match the new elementor version)
Please see here the changelog as this is a larger update http://help.wpresidence.net/article/wp-residence-change-log/ and we’ve done other changes too.
Help to update http://help.wpresidence.net/article/how-to-update-the-theme/
This update needs to change also child theme and child theme functions.php in particular to work with latest bootstrap.
I recommend using the Envato Market plugin as will allow you to update instantly.
Please remember to clear all cache (including theme cache) after you update – http://help.wpresidence.net/article/enable-or-disable-wp-residence-cache/
And very important, remember to update WpResidence Core Plugin as well (that is mandatory in every update).
Please check you have updated the theme and included elementor plugin. We have released an update which includes updates to Elementor widgets (required to match the new elementor version)
Please see here the changelog as this is a larger update http://help.wpresidence.net/article/wp-residence-change-log/ and we’ve done other changes too.
Help to update http://help.wpresidence.net/article/how-to-update-the-theme/
This update needs to change also child theme and child theme functions.php in particular to work with latest bootstrap.
I recommend using the Envato Market plugin as will allow you to update instantly.
Please remember to clear all cache (including theme cache) after you update – http://help.wpresidence.net/article/enable-or-disable-wp-residence-cache/
And very important, remember to update WpResidence Core Plugin as well (that is mandatory in every update).
Thank you
How can I alphabetize the Main Agents & Secondary Agents drop down list in the backend? With many agents, locating the correct one is really difficult when simply scrolling through the list. Thanks.
https://imgur.com/a/0sQf2S4Hello. Thank you for the comment. I cannot know the answer on this comment board. I added the screenshot to wishlist to be checked by our development team as a wishlist request for a future version.
If you wish, our colleagues from development team can share the existing theme files and if they can guide to what kind of order it is now and the wordpress codex documentation to change in the code from your end, they will. I do not know what info they can help give you, but for sure we can offer the existing theme file code if you wish to check and make further code changes from your end.
Please use our client support https://support.wpestate.org/ if you wish this info. Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
Thank you
Hello,
In the theme is it possible to set the desired filters in the property search? I would like to have the filters: surface in m² / land surface / location / price? Here: https://dubai.wpresidence.net/
Similarly in the detail of a property, is it possible to add in the features other choices with pictograms? here: https://dubai.wpresidence.net/property/signature-villas-for-sale-in-palm-jumeirah/ ?
Thank you
Hello. Thank you for the comment. Please see my reply below
In the theme is it possible to set the desired filters in the property search? I would like to have the filters: surface in m² / land surface / location / price? Here: https://dubai.wpresidence.net/
—> If you ask about the search form https://prnt.sc/XvWxXRwvs-JL – you can add fields like property size and lot size which are input fields (numeric)
—> Price exists https://prnt.sc/meeNaeX-vnnW and you have 2 other variations for this field as well
—> Location field exists in the search form too – you can test it in the 1st tab https://prnt.sc/gmlxfDIHnp2_
The form can be modified with other custom fields we support – Help https://help.wpresidence.net/article/adv-search-custom-fields-setup/
Regarding
Similarly in the detail of a property, is it possible to add in the features other choices with pictograms? here: https://dubai.wpresidence.net/property/signature-villas-for-sale-in-palm-jumeirah/
—> Features and Amenities can be modified by you and for each feature you can add a custom svg icon. Help https://help.wpresidence.net/article/listings-features-and-amenities-listings-labels/
Please look over our demos to understand what the theme can do and let me know any question you have. We can answer and clear any question before making a decision.
Thank you
before my support expired i tried manytimes to create logins but i neevr got the passowrd in my email, my only issue is that Elementor is conflciting with WpResidence Elementor Widgets and creating critical erros, i have deactivated all plugins and themes and found that this plugin is having some conflict. can you help to fix this please?
Hi. Thank you for the comment.
About the issue you have – Elementor changed some rules in their last update. You would need to have the WpResidence theme and included plugins updated first, then update elementor. But please note WpResidence last update has been a major theme update as we switched to a new bootstrap version.
You can revert Elementor version first from wp-admin – Elementor – Tools – Version Control – Revert https://prnt.sc/4Ua5l1DqMdaF – that will solve the error temporarily.
Before you update Elementor again you must do the theme update following below directions and notes
Please check you have updated the theme and included elementor plugin. We have released an update which includes updates to Elementor widgets (required to match the new elementor version)
Please see here the changelog as this is a larger update http://help.wpresidence.net/article/wp-residence-change-log/ and we’ve done other changes too.
Help to update http://help.wpresidence.net/article/how-to-update-the-theme/
This update needs to change also child theme and child theme functions.php in particular to work with latest bootstrap.
I recommend using the Envato Market plugin as will allow you to update instantly.
Please remember to clear all cache (including theme cache) after you update – http://help.wpresidence.net/article/enable-or-disable-wp-residence-cache/
And very important, remember to update WpResidence Core Plugin as well (that is mandatory in every update).
Please let us know if you need further help. I can help activate your support account so you can contact us via support for this situation (with your actual support is ok, no need to renew) . Please send a message here https://themeforest.net/user/wpestate
Our standard office time zone hours are Monday – Friday, 8 AM-4 PM Europe time zone. We will do everything we can to reply to your follow-up messages as soon as possible during office hours.
Thank you
Buon pomeriggio,
dopo un aggiornamento ho problemi con la pagina di elenco delle proprietà, nella pagina con template “half-map” viene visualizzata anche la mappa sotto il menù e quella dell’half-map non carica, inoltre non riesco a togliere la mappa che si vede sotto il menù
come poso risolvere?
Cordiali Saluti
Hello. Please put this setting to NONE https://prnt.sc/Iy4FsBji-hEG and the map from hero header will not show as it should happen
We will have a solution for this setup in the theme in the next theme update as well.
Thank you
Ok, al prossimo aggiornamento. Grazie
Hello. Thank you for the follow up.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hello. Can I use this theme to allow individual agents or agencies to list their properties like a portal and, subsequently, screen inquiries about the listed properties so that I am acting as a middle person between the agent and prospects? In other words, communications are between the website owner and prospects. Prospects do not engage directly with the agent. I assume there’s a chat app, not just a contact form. Thank you.
Hello. Thank you for the message
WpResidence theme does not have a communication channel as you describe unless you (site admin) manually change the agent to an agent you control for each listing.
The manual solution needs a lot of time and would not be useful for many agents and properties.
The theme front end submission – if enabled – shows the agent or agency contact info and the contact form directs all messages to that contact form.. Admin can get copies too or can manually change agent responsible to get the messages himself. But it is not a 3 way communication.
Thank you
New update destroyed our website. We have big spaces in header , new colors of the typography and many more. What can we do to put it back? website tigonrk.sk
Also now my license was deactivated and when I try to activate it say its not valid.
Hi. Your site is not available to us. The new theme update is a large theme update that changes the theme framework to Bootstrap 5
Please see here the changelog as this is a larger update http://help.wpresidence.net/article/wp-residence-change-log/ and we’ve done other changes too.
Help to update http://help.wpresidence.net/article/how-to-update-the-theme/
First – make sure you updated correctly
Theme Included plugins Child theme
As in the help instructions
Second – test the update without custom changes / custom child theme and only after you clear all cache (CDN, Server side cache, 3rd party plugins cache and even browser cache)
Lastly – if there are still different colors or spaces and other details, we would need to check the above steps
Installation – how it was done Chidl theme – if it has custom work Cache – if you use that
And advise based on each situation based on that
We will need temporary wp-admin access and also the details of each item after the above steps are confirmed to be done correctly
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Regarding license – it cannot be de-activated. Maybe you updated from an older theme version and you need to add it again, but it cannot be de-activated
Please check you updated the core plugin, clear cache and add again the username and license
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hello thank you for quick response. If it’s available you can also see white space above and below header before update it wasnt there. Also I cant find out where this blue comes from. I don’t see it in any options I never set it to blue. Please Could you help me with this? Because before update everything was good and now some weird things happened to it.
Blue in menu and in search
Also other issue it appeared after update that on each listing page there is name of agent and it goes over the other details of listing. Please check below header.
Hi. The site is not available https://prnt.sc/DGKUsn4o5z1R
The Theme Blue is synced with custom colors – Main Color
And there are widgets where you have Elementor Style to change that
Spaces may occur after latest update if you use Elementor Row / Section Margins and those can be removed from Elementor.
There may be widgets moved from a sidebar that was disabled – if they exist they can push the header? Check in wp-admin – appearance – widgets what is extra widget in Top Bar Widget area and delete any extra widgets.
I cannot advise further than this here.
Please open a ticket if you need further support and let us know how to see the site
Thank you
None of these suggestions helped me. Customs colors are set different blue color is still there. There are no section margins and space is still there. And listing page is still destroyed and text goes over other listing info. We don’t have support license anymore so we can not open ticket and these errors were done by update so I don’t know what to do no. Very sad with this experience. 
Can I contact you and show you screenshots on mail we really need it to be fixed.
Now I found out that Active menu font color is missing from my settings. That is why its blue. How I can change it?
Also all these errors started to appear :
Warning: Attempt to read property “post_status” on null in /data/0/c/0caa5a8e-fd1b-48ac-8e99-06a971da5dfd/tigonrk.sk/web/wp-admin/includes/template.php on line 2299
Warning: Attempt to read property “post_status” on null in /data/0/c/0caa5a8e-fd1b-48ac-8e99-06a971da5dfd/tigonrk.sk/web/wp-admin/includes/template.php on line 2303
Warning: Attempt to read property “post_status” on null in /data/0/c/0caa5a8e-fd1b-48ac-8e99-06a971da5dfd/tigonrk.sk/web/wp-admin/includes/template.php on line 2309
Warning: Attempt to read property “post_status” on null in /data/0/c/0caa5a8e-fd1b-48ac-8e99-06a971da5dfd/tigonrk.sk/web/wp-admin/includes/template.php on line 2313
Warning: Attempt to read property “ID” on null in /data/0/c/0caa5a8e-fd1b-48ac-8e99-06a971da5dfd/tigonrk.sk/web/wp-admin/includes/template.php on line 2317
Warning: Attempt to read property “post_status” on null in /data/0/c/0caa5a8e-fd1b-48ac-8e99-06a971da5dfd/tigonrk.sk/web/wp-admin/includes/template.php on line 2321
Warning: Attempt to read property “ID” on null in /data/0/c/0caa5a8e-fd1b-48ac-8e99-06a971da5dfd/tigonrk.sk/web/wp-admin/includes/template.php on line 2326
Warning: Attempt to read property “ID” on null in /data/0/c/0caa5a8e-fd1b-48ac-8e99-06a971da5dfd/tigonrk.sk/web/wp-admin/includes/template.php on line 2330
Warning: Attempt to read property “ID” on null in /data/0/c/0caa5a8e-fd1b-48ac-8e99-06a971da5dfd/tigonrk.sk/web/wp-admin/includes/template.php on line 2335
Hi. If you wish support, open a ticket with access to your site in https://support.wpestate.org/ even if you have expired support, I do not know what you are doing – but none of these issues are part of the theme update. You are not updating plugins or you updated the theme incomplete. These are not theme issues for sure! I guarantee it 100%
Also, please consider our support hours and that we do support in our support system for all our clients. If you wish us to check what you did in your site and why you are not seeing colors and why you have the spaces and warnings, you need to use your client support (use the expired one) – add a ticket https://support.wpestate.org/ – give access to your site, share temporary wp-admin access and FTP to re-do the theme update.
Our support office hours is Monday – Friday. Support hours have closed. Since it is weekend, revert to a working backup so the site is functional and we will check your support ticket and reply on Monday as soon we can.
Thank you
hello, i have a question, i bought the theme and during import, i did it twice, how can i delete the duplicates without having to do a clean installation again?
Hi. Thank you for the comment.
You can manually delete menus, widgets, pages from wp-admin dashboard – that that will allow you to control what duplicates you wish to delete.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hello its a presale query. We have different apartments and towers for different builders. I can see that builder option in the theme? I mean can we add property which can be filterable by developer name? I can see its filter by city,type etc but I want to add developers too. Is there any way? Also i like search option from main.wpresidence.com but overall look from reno.wpresidence.com can i take style from reno.wpresidcen but search feature from main?
Hello. Thank you for the message. If you have a specific list of developers – you can use WpResidence Custom Fields (dropdown) and these fields can be select to the property and then added in search as well – this is an example of a dropdown custom fields https://prnt.sc/t7YmSernu0XU
The values in dropdown are set in theme options as you create the custom field
The field can be added to submission listing form – you select a value from the dropdown.
The field can be added to search form with custom fields too.
You can take the design from any demo and create the search form as you need to. The theme options and functionality does not change in our demos. You can use any of the available features on any demo.
Search is part of the theme functionality and you can create the search form with Elementor Search Form builder in specific pages and you can create the theme search form in theme options (this shows in widget search if used, half map search – if used, hero media search if used)
If you need further information please let me know
Thank you
Thank You so much for your prompt reply. Is there any promo or discount if I buy the theme as first time customer. If yes pl mail me at noman_quraishi@hotmail.com so that I can purchase it right away
Hello. The theme is sold by the Envato Market which does not offer special discounts I am afraid. Thank you
No worries I will still get it, just expect prompt support from you whenever needed. Ty
Hello. Thank you.
Please use our client support https://support.wpestate.org/ to assist with theme support/ This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hi! Can I add new user types besides default Agent, Agency, and Developer?
Hello. Thank you for the message.
To add a new custom post type you would need extensive custom development to add this custom post type and create functionality for it. We can only guide you to wordpress documentation for such a development . I found these online resource which may help https://www.cloudways.com/blog/wordpress-custom-post-type/ but we would not be able to guide in such a new development as it requires a complex development process which only a developer can wireframe, estimate, develop and test.
Thank you
Can we then rename the user type? I don’t think loco translate will work. Because we want the user type Agent to be “Agent / Host” on the user signup form only not on the entire website.
Hi. Re-naming should work. If the Loco Translate does not find the label Agent to translate it to Agent / Host – we can check this in support for sure and guide you to make the change.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
I can translate the label Agent to Agent / Host using loco translate but that will change it everywhere. I just want to rename the label in user signup form. not everywhere.
Hi. I understand. So you need to change in code the text label. We have this help with the files for the register and login https://help.wpresidence.net/article/technical-how-to-how-login-signup-works/
If you cannot find the text – it is possible because you have a different version. Our development team will check and guide you to the file that holds the name based on your version.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Have you experienced problems with the latest version of Elementor? (Version 3.26.x)
We noted when we upgrade a site with this theme from Elementor 3.25.x to 3.26.x, Single property pages crash with “Fatal error” message, even though all other pages work. This is very strange as this type of error usually crashes the entire site, but here it only crashes the Single Property pages.
We have restored the site from server back to Elementor 3.25.10 and everything works again!
Elementor also gives this warning before upgrade:
“Compatibility alert – Some of the plugins you’re using have not been tested with the latest version of Elementor (3.26.5). To avoid issues, make sure they are all up to date and compatible before updating Elementor.
WpResidence Elementor Widgets Test Status Unknown
Do you have a fix for this?
Hello. Thank you for the message
Elementor changed some rules in their last update. You would need to have the WpResidence theme and included plugins updated first, then update elementor. But please note WpResidence last update has been a major theme update as we switched to a new bootstrap version.
You can revert Elementor version first from wp-admin – Elementor – Tools – Version Control – Revert https://prnt.sc/4Ua5l1DqMdaF – that will solve the error temporarily.
Before you update Elementor again you must do the theme update following below directions and notes
Please check you have updated the theme and included elementor plugin. We have released an update which includes updates to Elementor widgets (required to match the new elementor version)
Please see here the changelog as this is a larger update http://help.wpresidence.net/article/wp-residence-change-log/ and we’ve done other changes too.
Help to update http://help.wpresidence.net/article/how-to-update-the-theme/
This update needs to change also child theme and child theme functions.php in particular to work with latest bootstrap.
I recommend using the Envato Market plugin as will allow you to update instantly.
Please remember to clear all cache (including theme cache) after you update – http://help.wpresidence.net/article/enable-or-disable-wp-residence-cache/
And very important, remember to update WpResidence Core Plugin as well (that is mandatory in every update).
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
Hello. After the updates I am unable to add any images to the properties. I can select the image in the property media section but after pressing attach image nothing appears.
Hello. Thank you for the message. It is possible you are missing required PHP server modules, but it is not a common issue so we need to see the site in order to check the exact messages shown in your site wp-admin area.
Please use our client support https://support.wpestate.org/ to assist. This is also a private support where you can send us your site details (url and temporary wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone.
If you wish my assistance to register in support please send a message from here with the buyer account – https://themeforest.net/user/wpestate
Thank you
ok i have done that. thank you
Hi. Thank you for the follow up. I am not sure if you managed to check PHP modules or you have managed to open a ticket. If you need assistance in support, we answer all tickets as soon as we can during office hours. If you wish us to check the ticket sooner, please provide the ticket ID
Thank you
I opened a ticket. But in the meantime can you tell me which PHP modules to check. Thanks
Hi. Any missing PHP modules is listed in wp-admin – site health. We will continue to assist via the ticket opened. Thank you
