Hello there,

Thank you for the request.

To upload your logo, navigate to Theme Options > General. You’ll need to add two logo images: one for the Site Logo and another for the White-text Logo. The Print Invoice logo will be taken from the Site Logo.

If you’re having trouble updating the logo, try deactivating any cache plugins. If the issue persists, please submit a support ticket, and we’ll be happy to assist you!

Have a good day!

Hello

You do not need a Paid Memberships Pro support license to use it with the MasterStudy. The free version of Paid Memberships Pro is enough with MasterStudy LMS to manage memberships.

Best Regards

Hello,

Thank you for reaching out and for your patience. I truly appreciate your support!

I have submitted a request to reset your license, and it will be processed within the next 24 hours. Next time, before switching domains, please kindly deactivate the license from your theme dashboard to avoid any activation issues.

If you need any further assistance, feel free to let me know—I’m always happy to help!

Best regards,

Hello!

Thank you for reaching out. To assist you with activating the theme on your new domain, please provide your purchase code and the new domain name you’d like to activate it on. If the old domain is no longer accessible, our team can manually reset the license for you.

Looking forward to your details, and we’ll be happy to help! ✨

Hello!

Thank you so much for your thoughtful suggestion and for taking the time to share this great example! We truly appreciate your feedback and your interest in enhancing the LMS experience.

A feature request for hints has already been submitted by other users. You can vote for it here to help prioritize its development: https://stylemixthemes.cnflx.io/ideas/23160.

If you have any other suggestions or feature requests, please feel free to submit them anytime here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms. We’re always happy to hear from you and improve based on your valuable feedback!

Thanks again for reaching out, and have a wonderful day! ✨

Hi there!

The MasterStudy LMS activation process connects to StylemixThemes’ licensing server, but the exact IP can vary due to security measures and server load balancing.

Instead of whitelisting a single IP, I recommend allowing requests to the following domain endpoint – https://api.stylemixthemes.com/

This should resolve the activation issue. If your host requires further details, let me know, and I’ll be happy to assist!

Best regards,

Hi – the host said – the server allows requests to https://api.stylemixthemes.com/ and they do not see any issue at their end. They requested you check at your end. (Host name is chemicloud.com)

I ran the debugging script and got the following info. – Hopefully it helps.

[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464

[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464

[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464

[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464

[03-Feb-2025 08:46:36 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464

[03-Feb-2025 08:46:36 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464

Hi there,

Thank you for reaching out! I am sorry for the situation. We’d be happy to assist you with the activation. Please kindly go to your StylemixThemes account and fill out the form here: https://themeforest.net/user/stylemixthemes

Once submitted, our team will troubleshoot the issue directly on your site and ensure everything works smoothly for you.

If you need any further assistance, feel free to let us know—we’re here to help!

Kind regards,

Hello,

Thank you for reaching out and creating support ticket! I understand how frustrating it can be when activation doesn’t go as expected, and I’m happy to help you resolve this.

Since the domain novatech.id is already registered in Envato, but you need to activate it on academy.novatech.id, we may need to reset the license for you. Could you please share your purchase code so we can assist you further?

Alternatively, if you have access to the previous installation, you can try deactivating the license from there before activating it on the new domain.

Looking forward to your response, and thank you for your patience!

Best regards,

Hello,

Please ensure your theme and plugins are updated to their latest versions. Once updated, kindly resave the permalinks. If the issue persists, try troubleshooting by deactivating any third-party plugins, including any caching plugins, to identify the cause.

If the issue persists, please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes 

We will troubleshoot the case directly on your site.

Kind regards

Hello,

The link you requested me to visit: https://themeforest.net/user/stylemixthemes

is not working and returns a 404 error page.

What should I do now?

Hello,

Thank you for your message, and I’m sorry for the inconvenience. I’ve checked the link on my end, and it opened correctly for me. Here’s a screenshot for reference: https://www.awesomescreenshot.com/image/52758813?key=d94426858467db26c690af0eaff52af5

Could you kindly try the link again using a different browser or by clearing your cache? Sometimes that helps resolve such issues. Also, please double-check to make sure no extra characters were added to the link by mistake.

Let me know how it goes, and feel free to reach out if you need further assistance!

Best regards,

Hello there,

Thank you for the request.

In the Theme Options panel, the Styling section lets you customize your website’s color scheme. You can adjust the primary and secondary colors, set the link color, and configure button styles.

For more details, please refer to the user manual – https://docs.stylemixthemes.com/masterstudy-theme-documentation/theme-options/masterstudy-theme-manual-styling

Have a good day!

Hello there,

Thank you for the request.

Here is the CSS code for the button. You can modify and add it by going to Appearance > Customize > Additional CSS in your WordPress dashboard.

body .masterstudy-button-affiliate>a.masterstudy-button-affiliate__link {
    display: flex;
    height: 80px;
    padding: 15px 20px;
    justify-content: space-between;
    align-items: center;
    text-decoration: none;
    color: #fff;
}

Have a good day!

i need after popular course in side bar and in mobile after content please help

how to set button after popular course in side bar and in mobile after content please help

Hello

Thanks for getting in touch. How can we help you?

Best regards

Hi SMT!

I’ve tried a couple time to install MasterStudy on my new domain name.. and for whatever reason, can’t get it to install correctly. Can I send you my log in details and have you install it for me?

Thank you! Winners!

Hi Winners,

Thank you for reaching out!

I completely understand the challenge you’re facing, but unfortunately, installing the theme is a bit out of the support scope. However, I’d be more than happy to assist you with some tips to get it up and running.

First, please make sure that your system meets all the necessary requirements for installing MasterStudy. Once that’s confirmed, make sure you are installing the theme on a fresh WordPress installation and using Git for the installation process.

If the issue persists, could you please share any error messages you’re encountering? It would be really helpful to check your browser console and WordPress logs as well, so feel free to provide those here, and I’ll gladly assist you further in troubleshooting.

Looking forward to hearing from you!

Best regards,

Hi Jan,

It looks like the theme update may have reset some settings or permissions.

Please make sure that your theme and plugins are updated to their latest versions. Try resetting permalinks by going to Settings > Permalinks and clicking Save Changes without modifying anything.

Additionally, since you’re getting a 403 error, check the file permissions via FTP or cPanel to ensure that the /wp-content/themes/masterstudy/ folder is set to 755 and the files inside are 644.

Another potential fix is to temporarily switch to a default WordPress theme (e.g., Twenty Twenty-Four), then reactivate MasterStudy to reset any inconsistencies. If the issue persists, enable debugging by adding the following lines to your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);

This will create a log file in /wp-content/debug.log, where you can check for specific errors that might be causing the problem.

Best regards

Thank you. I made a copy of the website to test there. Permalinks did not help, file permissions were correct (settings them all again did not help). Then I switched to Twenty Twenty-Five and back, that got me the pop-up of missing plugins & plugin updates. I updated and activated the plugin “STM Configurations” and everything works again!

Don’t know why the plugin was installed, but not activated. Seems like it used to work without at some point. Because I did not want to change the theme on the live website, I managed to remove the pop-over on the plugins settings screen via CSS/ console to update the STM Configurations plugin through the MasterStudy dashboard. After activating the plugin, I could access the settings again. The plugins screen is still blocked by the pop-over though, asking to “Select a Demo for import first”.

I found the way via “Design” -> “Install plugins” though, to update/ install them: /wp-admin/themes.php?page=tgmpa-install-plugins, should do as a workaround for now.

Thanks for your help!

Hello there,

Thank you for the request.

You’re welcome! I’m glad you found a workaround and managed to get everything working again. It’s interesting that the site functioned without the STM Configurations plugin at some point.

Also please note that keeping a backup before making further changes is always a good idea.

Have a good day!

Hello,

Thank you for the request.

You can enter 0 as the course price to make the course free. For detailed instructions, please refer to the link.https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/masterstudy-theme-manual-course-builder#pricing

Best regards

Hello there,

Thank you for the request.

These strings are located in the MasterStudy LMS Free plugin’s translation files. Please navigate to Loco Translate > Plugins and check both MasterStudy LMS Free and Pro translations. If you’re still having trouble finding specific strings or displaying translations, try syncing the files.

Here’s a step-by-step guide on using Loco Translate with MasterStudy LMS – https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-translate/translation-preparation#update-stm-configurations-translate-file

Also, temporarily disable any caching plugins to ensure changes take effect.

Have a good day!

Hello,

Thank you for reaching out! MasterStudy LMS is fully compatible with SCORM, allowing student progress tracking and certificate generation upon course completion.

To ensure smooth functionality, please first make sure that your theme and bundled plugins are up to date. If the issue persists, kindly submit a request through your StylemixThemes account using this form: https://themeforest.net/user/stylemixthemes

Our team will be happy to troubleshoot the issue directly on your site.

Kind regards,

Hi,

Thank you for reaching out! The MasterStudy Mobile App is no longer supported due to lower demand and resource allocation. However, the MasterStudy LMS theme and plugins are fully mobile-friendly, ensuring a great experience on all devices.

If you have any specific mobile-related needs, feel free to share them—we’d be happy to help!

Best regards,

Hello,

Thank you for being a valued user for years! Site speed depends on multiple factors, including server performance, network connection, and website optimization.

Please check out this guide for recommendations on improving your site’s loading speed: https://www.wpbeginner.com/wordpress-performance-speed/

To optimize performance, we use Autoptimize and WP Super Cache plugins, along with the Akamai caching system on our demo sites.

We also recommend analyzing your site with GTmetrix – https://gtmetrix.com/ to identify specific elements affecting speed.

Best regards,

Hello

Thank you for the request.

A 403 error usually indicates a permission issue, security block, or server-side restriction preventing theme activation.

First, ensure you are using a valid and unused purchase code for activation. If the license was previously used on another domain, you may need to deregister it before activating it on a new site.

Next, check if any security plugins (such as Wordfence or Sucuri) are blocking outgoing requests—temporarily disable them and try activating the theme again.

Additionally, some hosting providers restrict outgoing connections, so it’s best to contact your hosting support.

You can also enable WordPress debugging by adding the following lines to your wp-config.php file:

define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('log_errors', 1);
@ini_set('display_errors', 0);

After enabling debugging, check the debug.log file inside /wp-content/ for more details.

Best regards

Hi, the host has requested—the exact IP that the remote API uses thanks

Hi, the host has requested—the exact IP that the remote API uses thanks

Hello there,

No, there are no extra payments. Once you have the MasterStudy LMS Pro Plus version, you’ll have access to all the pro add-ons, including features like Course Bundles, Upcoming Courses, and more.

Feel free to reach out if you have any other questions!

ok, MasterStudy LMS Pro Plus version is including ?

Hello,

Thank you for your question! The theme does not include the MasterStudy LMS Pro Plus version. It needs to be purchased separately.

Best regards,

Hello,

Thank you for reaching out! Importing a list of students via CSV can sometimes be tricky, but I’d be happy to guide you through it. Here’s a step-by-step process for importing and exporting users in WordPress.

Exporting Users:

To export users, go to your WordPress Dashboard, and navigate to Users > Export (if available). From there, you can select the desired user roles or criteria and export the file. Alternatively, you can use plugins like User Import Export with Meta or similar to export users to a CSV file.

Importing Users via CSV:

When importing users via CSV, make sure the file is in the correct format required by the plugin or WordPress tool you are using. For example, if you’re importing students into a course, the CSV file should include fields such as:

Username Email Password Other fields as required, like course ID or meta fields.

As the MasterStudy theme and LMS plugin don’t provide a direct import option, you can install a plugin like User Import Export or WP All Import. For MasterStudy LMS, make sure the CSV file contains accurate course IDs and student information.

After installing the plugin, go to the plugin settings, upload your CSV, and map the fields correctly. Then, start the import process and wait for it to complete.

Common Issues and Fixes:

If you encounter an error while importing, ensure your CSV file is saved in UTF-8 format without any extra spaces or special characters. Tools like Excel or Google Sheets can sometimes introduce formatting issues.

Another common issue could be file size restrictions—make sure your CSV file doesn’t exceed the server’s upload limit. Additionally, double-check that all required columns (such as user email, course ID, etc.) are properly filled to avoid errors.

Warm regards,