8686 comments found.
Please, my support is expired, but I need your help for a big problem.
After I updated the theme, plugins and wordpress, the woocommerce payment method is not working.
I sell courses and ebooks.
If I enable woocommerce checkout, I can’t complete any order. At the checkout page, after the user choose the payment method and click to proceed, the page Thank you for your order appears and the payment keeps pendent. For courses and ebooks, it’s the same.
If I disable woocommerce checkout in LMS Settings, the payment methods of lms checkout for courses dont work, it keeps showing the Thank you page, but my woocommerce products, listed under shop page, like an ebook, is processed with the payment options I have configured in Woocommerce.
I tried to follow the instructions closely and I tested many options, but now I didn’t have any ideas. Any help is appreciated.
Hello!
Thank you for reaching out. I’m really sorry you’re experiencing this issue. Please make sure that your theme and all plugins are fully updated. If the issue still persists, we’d be happy to check it for you.
To proceed, kindly submit a support request via your StylemixThemes account and provide staging website access details so we can troubleshoot the issue directly on your site. You can fill out the form here:
https://themeforest.net/user/stylemixthemesWe truly appreciate your patience, and we’ll do our best to assist you!
Kind regards,
Hello there,
Thank you for the request.
To upload your logo, navigate to Theme Options > General. You’ll need to add two logo images: one for the Site Logo and another for the White-text Logo. The Print Invoice logo will be taken from the Site Logo.
If you’re having trouble updating the logo, try deactivating any cache plugins. If the issue persists, please submit a support ticket, and we’ll be happy to assist you!
Have a good day!
Hello Where is the Paid Memberships Pro Support License?
Hello
You do not need a Paid Memberships Pro support license to use it with the MasterStudy. The free version of Paid Memberships Pro is enough with MasterStudy LMS to manage memberships.
Best Regards
Please kindly reset the licence for me. I attempted to active the theme was it was still in preview mode ( afroskills-com.preview-domain.com). Not the website is fully propagted to www.afroskillsmigration.com but now l can not activate it says can not activate on this website. Please kindly reset the licence for me.
Hello,
Thank you for reaching out and for your patience. I truly appreciate your support!
I have submitted a request to reset your license, and it will be processed within the next 24 hours. Next time, before switching domains, please kindly deactivate the license from your theme dashboard to avoid any activation issues.
If you need any further assistance, feel free to let me know—I’m always happy to help!
Best regards,
The old domain I used the team for has expired, and the business no longer exist. Now I need to activate the theme on a new domain name Why does it say that I must login to the old domain to deactivate the liscence when I can just delete it from the list of the Domain names I have instaleld before and activee the new one on the live domain ?
Hello!
Thank you for reaching out. To assist you with activating the theme on your new domain, please provide your purchase code and the new domain name you’d like to activate it on. If the old domain is no longer accessible, our team can manually reset the license for you.
Looking forward to your details, and we’ll be happy to help! ✨
I hope you’re doing well. I’m reaching out regarding the question and answer feature of your WordPress theme, specifically in relation to its functionality for learning management systems (LMS).
Currently, the Q&A option in the theme could benefit from an update to better align with modern LMS standards. I’d like to draw your attention to an example from the following link:
https://www.bibleiq.org/quizzes/quiz/2034In this example, when a user selects an answer, the system immediately provides feedback by revealing whether the answer is correct or incorrect. Additionally, there is a suggestion or hint that helps users assess whether they’re on the right track, offering an interactive and educational experience.
It would be great if you could incorporate this feature into your theme to enhance the learning experience for users. Specifically, the ability to:
Display immediate feedback after an answer is selected. Provide suggestions or hints to help users evaluate their answers. This update would ensure the theme aligns with industry best practices for LMS functionality and improve the overall user engagement.
Hello!
Thank you so much for your thoughtful suggestion and for taking the time to share this great example! We truly appreciate your feedback and your interest in enhancing the LMS experience.
A feature request for hints has already been submitted by other users. You can vote for it here to help prioritize its development: https://stylemixthemes.cnflx.io/ideas/23160.
If you have any other suggestions or feature requests, please feel free to submit them anytime here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms. We’re always happy to hear from you and improve based on your valuable feedback!
Thanks again for reaching out, and have a wonderful day! ✨
Hi, the host has requested—the exact IP that the remote API uses – as I cannot activate the theme. Thanks.
Hi there!
The MasterStudy LMS activation process connects to StylemixThemes’ licensing server, but the exact IP can vary due to security measures and server load balancing.
Instead of whitelisting a single IP, I recommend allowing requests to the following domain endpoint – https://api.stylemixthemes.com/
This should resolve the activation issue. If your host requires further details, let me know, and I’ll be happy to assist!
Best regards,
Hi – the host said – the server allows requests to https://api.stylemixthemes.com/ and they do not see any issue at their end. They requested you check at your end. (Host name is chemicloud.com)
I ran the debugging script and got the following info. – Hopefully it helps.
[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
[03-Feb-2025 08:46:36 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
[03-Feb-2025 08:46:36 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
Hi there,
Thank you for reaching out! I am sorry for the situation. We’d be happy to assist you with the activation. Please kindly go to your StylemixThemes account and fill out the form here: https://themeforest.net/user/stylemixthemes
Once submitted, our team will troubleshoot the issue directly on your site and ensure everything works smoothly for you.
If you need any further assistance, feel free to let us know—we’re here to help!
Kind regards,
Ticket #Z86763
I try activate theme on https://academy.novatech.id/
But the domain novatech.id/ was succesfull in envato, but cannot active in our website. And i cant remove novatech.id from Envanto Activation
How to fix it?
Hello,
Thank you for reaching out and creating support ticket! I understand how frustrating it can be when activation doesn’t go as expected, and I’m happy to help you resolve this.
Since the domain novatech.id is already registered in Envato, but you need to activate it on academy.novatech.id, we may need to reset the license for you. Could you please share your purchase code so we can assist you further?
Alternatively, if you have access to the previous installation, you can try deactivating the license from there before activating it on the new domain.
Looking forward to your response, and thank you for your patience!
Best regards,
I have two issues.
The first one is that the form for adding data for the teacher or student does not work. When I click on the “Create” or “Save” button, nothing is saved.
The second issue is when creating a certificate, it also does not get saved.
When I previously discussed this with you, you suggested disabling all plugins, and I did that, but the issue persists.
What is the solution?
Thank you.
Hello,
Please ensure your theme and plugins are updated to their latest versions. Once updated, kindly resave the permalinks. If the issue persists, try troubleshooting by deactivating any third-party plugins, including any caching plugins, to identify the cause.
If the issue persists, please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case directly on your site.
Kind regards
Hello,
The link you requested me to visit: https://themeforest.net/user/stylemixthemesis not working and returns a 404 error page.
What should I do now?
Hello,
Thank you for your message, and I’m sorry for the inconvenience. I’ve checked the link on my end, and it opened correctly for me. Here’s a screenshot for reference: https://www.awesomescreenshot.com/image/52758813?key=d94426858467db26c690af0eaff52af5
Could you kindly try the link again using a different browser or by clearing your cache? Sometimes that helps resolve such issues. Also, please double-check to make sure no extra characters were added to the link by mistake.
Let me know how it goes, and feel free to reach out if you need further assistance!
Best regards,
The colors of the theme differ from the colors of the advanced plugin. How can they be aligned to match?
Hello there,
Thank you for the request.
In the Theme Options panel, the Styling section lets you customize your website’s color scheme. You can adjust the primary and secondary colors, set the link color, and configure button styles.
For more details, please refer to the user manual – https://docs.stylemixthemes.com/masterstudy-theme-documentation/theme-options/masterstudy-theme-manual-styling
Have a good day!
how to change get on udemy button position in udemy affliate theme
Hello
Thank you for the request.
Sorry, your question isn’t clear. If you’re referring to the MasterStudy theme, are you looking to import courses from Udemy and display them on your website?
You can enable the Udemy Course Importer addon by navigating to STM LMS > LMS Settings > Addons in your WordPress dashboard.
For more details, please refer to this guide: http://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-udemy-course-importer
Best regards
i need to change get on udemy button position
https://docs.stylemixthemes.com/~gitbook/image?url=https%3A%2F%2F2021837383-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MDO9V_qgvV5cQdw04iz%252Fuploads%252Fe8rY2jcH3AWDYOTo6uyi%252Fimage.png%3Falt%3Dmedia%26token%3De427fbb9-9025-45ca-b18d-21a0562d0340&width=768&dpr=1&quality=100&sign=dee79543&sv=2Hello,
Thank you for reaching out!
Unfortunately, there isn’t a built-in option to change the position of the “Get on Udemy” button directly. However, you can achieve this by using a child theme or adding custom CSS to adjust the button’s placement as needed.
Thanks again, and have a great day!
give the code please
Hello there,
Thank you for the request.
Here is the CSS code for the button. You can modify and add it by going to Appearance > Customize > Additional CSS in your WordPress dashboard.
body .masterstudy-button-affiliate>a.masterstudy-button-affiliate__link {
display: flex;
height: 80px;
padding: 15px 20px;
justify-content: space-between;
align-items: center;
text-decoration: none;
color: #fff;
}
Have a good day!
i need after popular course in side bar and in mobile after content please help
how to set button after popular course in side bar and in mobile after content please help
..
Hello
Thanks for getting in touch. How can we help you?
Best regards
Hi SMT!
I’ve tried a couple time to install MasterStudy on my new domain name.. and for whatever reason, can’t get it to install correctly. Can I send you my log in details and have you install it for me?
Thank you! Winners!
Hi Winners,
Thank you for reaching out!
I completely understand the challenge you’re facing, but unfortunately, installing the theme is a bit out of the support scope. However, I’d be more than happy to assist you with some tips to get it up and running.
First, please make sure that your system meets all the necessary requirements for installing MasterStudy. Once that’s confirmed, make sure you are installing the theme on a fresh WordPress installation and using Git for the installation process.
If the issue persists, could you please share any error messages you’re encountering? It would be really helpful to check your browser console and WordPress logs as well, so feel free to provide those here, and I’ll gladly assist you further in troubleshooting.
Looking forward to hearing from you!
Best regards,
Hi there, we recently updated our MasterStudy theme, probably doing quite a big step, now on the latest version 4.8.89.
A few things changed (the logo disappeared, the footer column count changed, the copyright-footer set back to default). Those are not a big deal, I’m certain we could change them through the theme options, but sadly the theme options don’t open: /wp-admin/admin.php?page=stm_option_options leads to 403, “Du bist leider nicht berechtigt, auf diese Seite zuzugreifen.” while being admin of the page.
Also, the “Plugins” tab /wp-admin/admin.php?page=stm-admin-plugins does not show the plugins but asks to import demo content first. We don’t want to import any demo content overwriting the existing content though. The website has been up with the theme for several years already.
Do you have an idea how to tell the theme that the site is already set up so we can access the theme options and plugins again?
Thanks for you help, Jan
Hi Jan,
It looks like the theme update may have reset some settings or permissions.
Please make sure that your theme and plugins are updated to their latest versions. Try resetting permalinks by going to Settings > Permalinks and clicking Save Changes without modifying anything.
Additionally, since you’re getting a 403 error, check the file permissions via FTP or cPanel to ensure that the /wp-content/themes/masterstudy/ folder is set to 755 and the files inside are 644.
Another potential fix is to temporarily switch to a default WordPress theme (e.g., Twenty Twenty-Four), then reactivate MasterStudy to reset any inconsistencies. If the issue persists, enable debugging by adding the following lines to your wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
This will create a log file in /wp-content/debug.log, where you can check for specific errors that might be causing the problem.
Best regards
Thank you. I made a copy of the website to test there. Permalinks did not help, file permissions were correct (settings them all again did not help). Then I switched to Twenty Twenty-Five and back, that got me the pop-up of missing plugins & plugin updates. I updated and activated the plugin “STM Configurations” and everything works again!
Don’t know why the plugin was installed, but not activated. Seems like it used to work without at some point. Because I did not want to change the theme on the live website, I managed to remove the pop-over on the plugins settings screen via CSS/ console to update the STM Configurations plugin through the MasterStudy dashboard. After activating the plugin, I could access the settings again. The plugins screen is still blocked by the pop-over though, asking to “Select a Demo for import first”.
I found the way via “Design” -> “Install plugins” though, to update/ install them: /wp-admin/themes.php?page=tgmpa-install-plugins, should do as a workaround for now.
Thanks for your help!
Hello there,
Thank you for the request.
You’re welcome! I’m glad you found a workaround and managed to get everything working again. It’s interesting that the site functioned without the STM Configurations plugin at some point.
Also please note that keeping a backup before making further changes is always a good idea.
Have a good day!
How to make a course free for users to access? what settings i need to do? please explain, thanks
Hello,
Thank you for the request.
You can enter 0 as the course price to make the course free. For detailed instructions, please refer to the link.https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/masterstudy-theme-manual-course-builder#pricing
Best regards
When working on translating some texts using the Loco Translate plugin, I am unable to access their root for editing, especially those texts found in the course settings window. How can I access these roots, even though I have opened the Advanced Plugin and Theme sections and didn’t find anything?
Hello there,
Thank you for the request.
These strings are located in the MasterStudy LMS Free plugin’s translation files. Please navigate to Loco Translate > Plugins and check both MasterStudy LMS Free and Pro translations. If you’re still having trouble finding specific strings or displaying translations, try syncing the files.
Here’s a step-by-step guide on using Loco Translate with MasterStudy LMS – https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-translate/translation-preparation#update-stm-configurations-translate-file
Also, temporarily disable any caching plugins to ensure changes take effect.
Have a good day!
Hello, I have to start a new project and the course provider gives me the courses in SCORM format. I have performed tests on the test domain that I have with a course, it uploads it well… but when I access as a user and try to access the course I get this error:
LMS not compatible with SCORM This LMS is not 100% compatible with SCORM as it cannot retrieve the user ID and name, so it is not possible to count the consumed licenses.
Please contact the Administrator of this LMS to check the compatibility with SCORM.
The LMS must allow reading the following SCORM variables: cmi.core.student_id cmi.core.student_name
Can this be solved or does the LMS not provide these variables?
Regards
Hello,
Thank you for reaching out! MasterStudy LMS is fully compatible with SCORM, allowing student progress tracking and certificate generation upon course completion.
To ensure smooth functionality, please first make sure that your theme and bundled plugins are up to date. If the issue persists, kindly submit a request through your StylemixThemes account using this form: https://themeforest.net/user/stylemixthemes
Our team will be happy to troubleshoot the issue directly on your site.
Kind regards,
Where is the Masterstudy Mobile App? It’s gone now. We need that!
Hi,
Thank you for reaching out! The MasterStudy Mobile App is no longer supported due to lower demand and resource allocation. However, the MasterStudy LMS theme and plugins are fully mobile-friendly, ensuring a great experience on all devices.
If you have any specific mobile-related needs, feel free to share them—we’d be happy to help!
Best regards,
Been a user for years. What’s your recommended optimization since it’s very slow.
Hello,
Thank you for being a valued user for years! Site speed depends on multiple factors, including server performance, network connection, and website optimization.
Please check out this guide for recommendations on improving your site’s loading speed: https://www.wpbeginner.com/wordpress-performance-speed/To optimize performance, we use Autoptimize and WP Super Cache plugins, along with the Akamai caching system on our demo sites.
We also recommend analyzing your site with GTmetrix – https://gtmetrix.com/ to identify specific elements affecting speed.
Best regards,
I have tried to activate the theme but I get an error – HTTP error occurred with status: 403 and no message from server. – How can this be resolved? Thanks
Hello
Thank you for the request.
A 403 error usually indicates a permission issue, security block, or server-side restriction preventing theme activation.
First, ensure you are using a valid and unused purchase code for activation. If the license was previously used on another domain, you may need to deregister it before activating it on a new site.
Next, check if any security plugins (such as Wordfence or Sucuri) are blocking outgoing requests—temporarily disable them and try activating the theme again.
Additionally, some hosting providers restrict outgoing connections, so it’s best to contact your hosting support.
You can also enable WordPress debugging by adding the following lines to your wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('log_errors', 1);
@ini_set('display_errors', 0);
After enabling debugging, check the debug.log file inside /wp-content/ for more details.
Best regards
Hi, the host has requested—the exact IP that the remote API uses thanks
Hi, the host has requested—the exact IP that the remote API uses thanks
Hello, I want to know if it’s possible to give choice for student who paid per month with 1 year subscription. Student choose a pricing table per month for 1 year and can choose 3 courses per month only in all courses. But every month, student can unlock 3 others courses etc until the end of your subscription Thanks
Hello,
Thank you for your question and for considering MasterStudy LMS!
Currently, there isn’t an exact option to implement this specific functionality. However, MasterStudy LMS integrates with the Paid Memberships Pro (PMPro) plugin, which you can explore to create a workaround for managing subscriptions and course access limits.
If further customization is required to achieve your exact setup, our web development team would be happy to assist. You can reach out to them at hello@stylemix.net, and they’ll provide this service for a reasonable fee.
Please don’t hesitate to let us know if you have more questions or need assistance—we’re here to help!
Warm regards,
ok thanks for your answer. Another question i have to pay something more for all features pro like Course Bundles, upcoming courses etc… ?
Hello there,
No, there are no extra payments. Once you have the MasterStudy LMS Pro Plus version, you’ll have access to all the pro add-ons, including features like Course Bundles, Upcoming Courses, and more.
Feel free to reach out if you have any other questions!
ok, MasterStudy LMS Pro Plus version is including ?
Hello,
Thank you for your question! The theme does not include the MasterStudy LMS Pro Plus version. It needs to be purchased separately.
Best regards,
