8616 comments found.
What causes the header to keep changing. Lets say l select the Offline Courses header, the website is not maintaining that on both desktop and mobile. One time it opens another header type when you open a particular page or when you browsing another page shows a different header
Hello there,
Thank you for the request.
Cached versions of your website may show an older or different header. Try clearing your site cache (via WP Rocket, LiteSpeed, or your hosting provider). Also, clear your browser cache and test in Incognito mode.
A third-party plugin may be affecting header rendering. Try deactivating plugins one by one to identify conflicts.
Have a good day!
Hi
I hope you’re doing well.
I’m planning to migrate my website to a new hosting provider and wanted to ask for your advice on the best approach. Would you recommend using a migration plugin, or do you think a manual migration would be a better option?
If you have any specific recommendations for plugins or best practices to avoid issues during the migration, I’d really appreciate your insights.
Looking forward to your advice.
Best regards
Hi there,
I recommend copying the entire website rather than using import/export since LMS courses may not transfer. A migration plugin like All-in-One WP Migration or Duplicator is the easiest way to move everything smoothly.
Best regards,
Hi, I’m previously using other theme for my educational website https://mahadalislamililbanat.com/ but I’m facing issue of slow loading speed. Does Masterstudy offer a better website loading time?
Hello there,
Thank you for the request.
Site speed depends on several factors from Server speed to a network connection. Please have a look at the attached URL link below and follow recommendations to speed up the site loading. You can also follow this manual or alternatively, you may wish to offer website speed optimization services
https://www.wpbeginner.com/wordpress-performance-speed/To improve the speed of our demo sites, we are using the Autoptimize and WP Super Cache plugins and Akamai caching system on our server-side.
Also, we recommend you to check your site on the https://gtmetrix.com/ platform in order to get detailed info about what exactly affects your site speed.
Have a good day!
Hello,
How to hide “Add to wishlist” button in single course.
https://prnt.sc/0Lw_LA3FRKWHThank you
Hello
Thank you for the request.
The Wishlist icon can be enabled in the Offline Courses, Online Courses, and Distance Learning header styles. You can try another header styles.
Best regards
I have problem about assignments. Students can’t pass assignments even when I confirm their assignments. I deleted and added different assignments but still same problem continues.
Hello there,
Thank you for the request.
Please make sure that your theme and plugins are updated to the latest versions. Once updated, kindly resave the permalinks.
If the issue persists, try troubleshooting by deactivating any third-party plugins, including any caching plugins, to identify the cause.
Let us know how it goes!
Good evening,
After the last update, whenever I click on any course, it just keeps loading and doesn’t proceed.
Could you please let me know how to fix this issue?
Thank you.
https://prnt.sc/AuCGpxyazoR3Hello,
Please ensure your theme and plugins are updated to the latest versions. Then, resave permalinks under Settings > Permalinks.
If the issue persists, try deactivating third-party plugins, especially caching plugins, to identify the cause. Let us know how it goes!
Best regards,
But which one should I use?
Default
Day and name
Month and name
Numeric
Post name
Custom structure
Hello there,
Thank you for the request.
I recommend choosing “Post name”, as it’s the most SEO-friendly and user-friendly option. After selecting it, please make sure to resave the settings to apply the changes properly.
Have a good day!
Hi,
I don’t know if it’s a problem or if I’m missing an option in MS. I’m an administrator of the site and I have instructor accounts. I have allowed instructors to create courses, but when they finish creating them, the courses don’t appear in their dashboards so they can be edited.
What part am I missing?
Regards,
Hello there,
It seems the system does not recognize the course owner. Please try resaving the permalinks under Settings > Permalinks and ensure your theme and plugins are up to date.
If the issue persists, please create a support ticket, and we’ll be happy to assist you further!
Best regards,
Before I buy this theme, I will like to find out if you theme support offline payment and Paystack (https://paystack.com/) Am from country where is difficult to create a Paypal account and Stripe account, I will like to know if it support other payment gateways as well apart from the 2 stated in you theme now…
Hello there,
Thank you for your interest in our theme!
While the theme itself does not support offline payments or Paystack directly, MasterStudy LMS integrates with WooCommerce, allowing you to use any payment gateway available for WooCommerce, including Paystack and other options suitable for your country.
For more information please refer to the manual – https://docs.stylemixthemes.com/masterstudy-theme-documentation/woocommerce/woocommerce-lms-integration
Best regards,
Hello. I have a question before, and I hope you have a solution. because the last time I bought an LMS theme here, I had a negative experience. I decided to take your free plugin version for a test drive, and I noticed something troublesome: each time I tried to access the course builder to see how it works, I had to log in using your frontend (which is strange), but your frontend was stuck and would not log me in. I want to make sure that I don’t end up purchasing your theme that comes with the pro version and get the same issue. My server is Litespeed. I have no problem with other sites frontend login at all. Only yours in the free version.
Hello!
Thank you for considering our LMS plugin and for sharing your concerns. I’m really sorry to hear about your previous experience, and I completely understand your hesitation.
Regarding the issue with the Course Builder login, it’s not expected behavior. You should be able to access it without any problems. Since your server is LiteSpeed, there’s a chance that caching or security settings may be interfering with the login process. Could you please try the following?
Clear LiteSpeed Cache and temporarily disable it to check if it resolves the issue.
Disable third-party plugins (especially security or caching-related ones) and test the login again.
Use an incognito/private browsing window to rule out browser cache issues.
Please let me know how it goes!
Best regards,
You were correct about the caching issue, and it resolved itself. However, I have another question. I would appreciate it if you let me know by purchasing your theme; I will have access to all the features of the Masterstudy LMS pro. Please verify that all features are available after purchasing the theme. Once I receive confirmation from you that I will have access to all the pro features, I will be purchasing 2 licenses for your theme. I watched the videos showing all the pro features, including SCORM package upload, email customization and management, form editor, audio feature, and the very impressive assignment feature. Zoom, Google Meet, and Google Classes, which I use, are on top of my list. The only thing that I couldn’t find any tutorial for that you have listed was the student forum. I can see they are listed, and I do apologize for asking to verify, but I want to make sure. Regards
Hello there,
Thank you for reaching out! The MasterStudy theme includes a limited version of the LMS plugin. To access all Pro features you’ll need the MasterStudy LMS Pro plugin, which is sold separately – https://r.freemius.com/3434/8309960/
Best regards,
I see, so all the features on your theme detail page are not available. Okay thanks
Hello,
Please review the plugin and theme manual. If you still have any questions, feel free to ask.
Best regards,
Please, my support is expired, but I need your help for a big problem.
After I updated the theme, plugins and wordpress, the woocommerce payment method is not working.
I sell courses and ebooks.
If I enable woocommerce checkout, I can’t complete any order. At the checkout page, after the user choose the payment method and click to proceed, the page Thank you for your order appears and the payment keeps pendent. For courses and ebooks, it’s the same.
If I disable woocommerce checkout in LMS Settings, the payment methods of lms checkout for courses dont work, it keeps showing the Thank you page, but my woocommerce products, listed under shop page, like an ebook, is processed with the payment options I have configured in Woocommerce.
I tried to follow the instructions closely and I tested many options, but now I didn’t have any ideas. Any help is appreciated.
Hello!
Thank you for reaching out. I’m really sorry you’re experiencing this issue. Please make sure that your theme and all plugins are fully updated. If the issue still persists, we’d be happy to check it for you.
To proceed, kindly submit a support request via your StylemixThemes account and provide staging website access details so we can troubleshoot the issue directly on your site. You can fill out the form here:
https://themeforest.net/user/stylemixthemesWe truly appreciate your patience, and we’ll do our best to assist you!
Kind regards,
Hello there,
Thank you for the request.
To upload your logo, navigate to Theme Options > General. You’ll need to add two logo images: one for the Site Logo and another for the White-text Logo. The Print Invoice logo will be taken from the Site Logo.
If you’re having trouble updating the logo, try deactivating any cache plugins. If the issue persists, please submit a support ticket, and we’ll be happy to assist you!
Have a good day!
Hello Where is the Paid Memberships Pro Support License?
Hello
You do not need a Paid Memberships Pro support license to use it with the MasterStudy. The free version of Paid Memberships Pro is enough with MasterStudy LMS to manage memberships.
Best Regards
Please kindly reset the licence for me. I attempted to active the theme was it was still in preview mode ( afroskills-com.preview-domain.com). Not the website is fully propagted to www.afroskillsmigration.com but now l can not activate it says can not activate on this website. Please kindly reset the licence for me.
Hello,
Thank you for reaching out and for your patience. I truly appreciate your support!
I have submitted a request to reset your license, and it will be processed within the next 24 hours. Next time, before switching domains, please kindly deactivate the license from your theme dashboard to avoid any activation issues.
If you need any further assistance, feel free to let me know—I’m always happy to help!
Best regards,
The old domain I used the team for has expired, and the business no longer exist. Now I need to activate the theme on a new domain name Why does it say that I must login to the old domain to deactivate the liscence when I can just delete it from the list of the Domain names I have instaleld before and activee the new one on the live domain ?
Hello!
Thank you for reaching out. To assist you with activating the theme on your new domain, please provide your purchase code and the new domain name you’d like to activate it on. If the old domain is no longer accessible, our team can manually reset the license for you.
Looking forward to your details, and we’ll be happy to help! ✨
I hope you’re doing well. I’m reaching out regarding the question and answer feature of your WordPress theme, specifically in relation to its functionality for learning management systems (LMS).
Currently, the Q&A option in the theme could benefit from an update to better align with modern LMS standards. I’d like to draw your attention to an example from the following link:
https://www.bibleiq.org/quizzes/quiz/2034In this example, when a user selects an answer, the system immediately provides feedback by revealing whether the answer is correct or incorrect. Additionally, there is a suggestion or hint that helps users assess whether they’re on the right track, offering an interactive and educational experience.
It would be great if you could incorporate this feature into your theme to enhance the learning experience for users. Specifically, the ability to:
Display immediate feedback after an answer is selected. Provide suggestions or hints to help users evaluate their answers. This update would ensure the theme aligns with industry best practices for LMS functionality and improve the overall user engagement.
Hello!
Thank you so much for your thoughtful suggestion and for taking the time to share this great example! We truly appreciate your feedback and your interest in enhancing the LMS experience.
A feature request for hints has already been submitted by other users. You can vote for it here to help prioritize its development: https://stylemixthemes.cnflx.io/ideas/23160.
If you have any other suggestions or feature requests, please feel free to submit them anytime here: https://stylemixthemes.cnflx.io/boards/masterstudy-lms. We’re always happy to hear from you and improve based on your valuable feedback!
Thanks again for reaching out, and have a wonderful day! ✨
Hi, the host has requested—the exact IP that the remote API uses – as I cannot activate the theme. Thanks.
Hi there!
The MasterStudy LMS activation process connects to StylemixThemes’ licensing server, but the exact IP can vary due to security measures and server load balancing.
Instead of whitelisting a single IP, I recommend allowing requests to the following domain endpoint – https://api.stylemixthemes.com/
This should resolve the activation issue. If your host requires further details, let me know, and I’ll be happy to assist!
Best regards,
Hi – the host said – the server allows requests to https://api.stylemixthemes.com/ and they do not see any issue at their end. They requested you check at your end. (Host name is chemicloud.com)
I ran the debugging script and got the following info. – Hopefully it helps.
[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
[03-Feb-2025 08:46:25 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
[03-Feb-2025 08:46:36 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
[03-Feb-2025 08:46:36 UTC] PHP Notice: ob_end_flush(): failed to send buffer of zlib output compression (1) in /home2/busines6/public_html/wp-includes/functions.php on line 5464
Hi there,
Thank you for reaching out! I am sorry for the situation. We’d be happy to assist you with the activation. Please kindly go to your StylemixThemes account and fill out the form here: https://themeforest.net/user/stylemixthemes
Once submitted, our team will troubleshoot the issue directly on your site and ensure everything works smoothly for you.
If you need any further assistance, feel free to let us know—we’re here to help!
Kind regards,
Ticket #Z86763
I try activate theme on https://academy.novatech.id/
But the domain novatech.id/ was succesfull in envato, but cannot active in our website. And i cant remove novatech.id from Envanto Activation
How to fix it?
Hello,
Thank you for reaching out and creating support ticket! I understand how frustrating it can be when activation doesn’t go as expected, and I’m happy to help you resolve this.
Since the domain novatech.id is already registered in Envato, but you need to activate it on academy.novatech.id, we may need to reset the license for you. Could you please share your purchase code so we can assist you further?
Alternatively, if you have access to the previous installation, you can try deactivating the license from there before activating it on the new domain.
Looking forward to your response, and thank you for your patience!
Best regards,
I have two issues.
The first one is that the form for adding data for the teacher or student does not work. When I click on the “Create” or “Save” button, nothing is saved.
The second issue is when creating a certificate, it also does not get saved.
When I previously discussed this with you, you suggested disabling all plugins, and I did that, but the issue persists.
What is the solution?
Thank you.
Hello,
Please ensure your theme and plugins are updated to their latest versions. Once updated, kindly resave the permalinks. If the issue persists, try troubleshooting by deactivating any third-party plugins, including any caching plugins, to identify the cause.
If the issue persists, please go to the StylemixThemes account and fill out the form » https://themeforest.net/user/stylemixthemes
We will troubleshoot the case directly on your site.
Kind regards
Hello,
The link you requested me to visit: https://themeforest.net/user/stylemixthemesis not working and returns a 404 error page.
What should I do now?
Hello,
Thank you for your message, and I’m sorry for the inconvenience. I’ve checked the link on my end, and it opened correctly for me. Here’s a screenshot for reference: https://www.awesomescreenshot.com/image/52758813?key=d94426858467db26c690af0eaff52af5
Could you kindly try the link again using a different browser or by clearing your cache? Sometimes that helps resolve such issues. Also, please double-check to make sure no extra characters were added to the link by mistake.
Let me know how it goes, and feel free to reach out if you need further assistance!
Best regards,
The colors of the theme differ from the colors of the advanced plugin. How can they be aligned to match?
Hello there,
Thank you for the request.
In the Theme Options panel, the Styling section lets you customize your website’s color scheme. You can adjust the primary and secondary colors, set the link color, and configure button styles.
For more details, please refer to the user manual – https://docs.stylemixthemes.com/masterstudy-theme-documentation/theme-options/masterstudy-theme-manual-styling
Have a good day!
how to change get on udemy button position in udemy affliate theme
Hello
Thank you for the request.
Sorry, your question isn’t clear. If you’re referring to the MasterStudy theme, are you looking to import courses from Udemy and display them on your website?
You can enable the Udemy Course Importer addon by navigating to STM LMS > LMS Settings > Addons in your WordPress dashboard.
For more details, please refer to this guide: http://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-lms-pro-addons/masterstudy-theme-manual-udemy-course-importer
Best regards
i need to change get on udemy button position
https://docs.stylemixthemes.com/~gitbook/image?url=https%3A%2F%2F2021837383-files.gitbook.io%2F%7E%2Ffiles%2Fv0%2Fb%2Fgitbook-x-prod.appspot.com%2Fo%2Fspaces%252F-MDO9V_qgvV5cQdw04iz%252Fuploads%252Fe8rY2jcH3AWDYOTo6uyi%252Fimage.png%3Falt%3Dmedia%26token%3De427fbb9-9025-45ca-b18d-21a0562d0340&width=768&dpr=1&quality=100&sign=dee79543&sv=2Hello,
Thank you for reaching out!
Unfortunately, there isn’t a built-in option to change the position of the “Get on Udemy” button directly. However, you can achieve this by using a child theme or adding custom CSS to adjust the button’s placement as needed.
Thanks again, and have a great day!
give the code please
Hello there,
Thank you for the request.
Here is the CSS code for the button. You can modify and add it by going to Appearance > Customize > Additional CSS in your WordPress dashboard.
body .masterstudy-button-affiliate>a.masterstudy-button-affiliate__link {
display: flex;
height: 80px;
padding: 15px 20px;
justify-content: space-between;
align-items: center;
text-decoration: none;
color: #fff;
}
Have a good day!
i need after popular course in side bar and in mobile after content please help
how to set button after popular course in side bar and in mobile after content please help
