8615 comments found.
..
Hello
Thanks for getting in touch. How can we help you?
Best regards
Hi SMT!
I’ve tried a couple time to install MasterStudy on my new domain name.. and for whatever reason, can’t get it to install correctly. Can I send you my log in details and have you install it for me?
Thank you! Winners!
Hi Winners,
Thank you for reaching out!
I completely understand the challenge you’re facing, but unfortunately, installing the theme is a bit out of the support scope. However, I’d be more than happy to assist you with some tips to get it up and running.
First, please make sure that your system meets all the necessary requirements for installing MasterStudy. Once that’s confirmed, make sure you are installing the theme on a fresh WordPress installation and using Git for the installation process.
If the issue persists, could you please share any error messages you’re encountering? It would be really helpful to check your browser console and WordPress logs as well, so feel free to provide those here, and I’ll gladly assist you further in troubleshooting.
Looking forward to hearing from you!
Best regards,
Hi there, we recently updated our MasterStudy theme, probably doing quite a big step, now on the latest version 4.8.89.
A few things changed (the logo disappeared, the footer column count changed, the copyright-footer set back to default). Those are not a big deal, I’m certain we could change them through the theme options, but sadly the theme options don’t open: /wp-admin/admin.php?page=stm_option_options leads to 403, “Du bist leider nicht berechtigt, auf diese Seite zuzugreifen.” while being admin of the page.
Also, the “Plugins” tab /wp-admin/admin.php?page=stm-admin-plugins does not show the plugins but asks to import demo content first. We don’t want to import any demo content overwriting the existing content though. The website has been up with the theme for several years already.
Do you have an idea how to tell the theme that the site is already set up so we can access the theme options and plugins again?
Thanks for you help, Jan
Hi Jan,
It looks like the theme update may have reset some settings or permissions.
Please make sure that your theme and plugins are updated to their latest versions. Try resetting permalinks by going to Settings > Permalinks and clicking Save Changes without modifying anything.
Additionally, since you’re getting a 403 error, check the file permissions via FTP or cPanel to ensure that the /wp-content/themes/masterstudy/ folder is set to 755 and the files inside are 644.
Another potential fix is to temporarily switch to a default WordPress theme (e.g., Twenty Twenty-Four), then reactivate MasterStudy to reset any inconsistencies. If the issue persists, enable debugging by adding the following lines to your wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors', 0);
This will create a log file in /wp-content/debug.log, where you can check for specific errors that might be causing the problem.
Best regards
Thank you. I made a copy of the website to test there. Permalinks did not help, file permissions were correct (settings them all again did not help). Then I switched to Twenty Twenty-Five and back, that got me the pop-up of missing plugins & plugin updates. I updated and activated the plugin “STM Configurations” and everything works again!
Don’t know why the plugin was installed, but not activated. Seems like it used to work without at some point. Because I did not want to change the theme on the live website, I managed to remove the pop-over on the plugins settings screen via CSS/ console to update the STM Configurations plugin through the MasterStudy dashboard. After activating the plugin, I could access the settings again. The plugins screen is still blocked by the pop-over though, asking to “Select a Demo for import first”.
I found the way via “Design” -> “Install plugins” though, to update/ install them: /wp-admin/themes.php?page=tgmpa-install-plugins, should do as a workaround for now.
Thanks for your help!
Hello there,
Thank you for the request.
You’re welcome! I’m glad you found a workaround and managed to get everything working again. It’s interesting that the site functioned without the STM Configurations plugin at some point.
Also please note that keeping a backup before making further changes is always a good idea.
Have a good day!
How to make a course free for users to access? what settings i need to do? please explain, thanks
Hello,
Thank you for the request.
You can enter 0 as the course price to make the course free. For detailed instructions, please refer to the link.https://docs.stylemixthemes.com/masterstudy-theme-documentation/lms-courses-features/masterstudy-theme-manual-course-builder#pricing
Best regards
When working on translating some texts using the Loco Translate plugin, I am unable to access their root for editing, especially those texts found in the course settings window. How can I access these roots, even though I have opened the Advanced Plugin and Theme sections and didn’t find anything?
Hello there,
Thank you for the request.
These strings are located in the MasterStudy LMS Free plugin’s translation files. Please navigate to Loco Translate > Plugins and check both MasterStudy LMS Free and Pro translations. If you’re still having trouble finding specific strings or displaying translations, try syncing the files.
Here’s a step-by-step guide on using Loco Translate with MasterStudy LMS – https://docs.stylemixthemes.com/masterstudy-theme-documentation/masterstudy-translate/translation-preparation#update-stm-configurations-translate-file
Also, temporarily disable any caching plugins to ensure changes take effect.
Have a good day!
Hello, I have to start a new project and the course provider gives me the courses in SCORM format. I have performed tests on the test domain that I have with a course, it uploads it well… but when I access as a user and try to access the course I get this error:
LMS not compatible with SCORM This LMS is not 100% compatible with SCORM as it cannot retrieve the user ID and name, so it is not possible to count the consumed licenses.
Please contact the Administrator of this LMS to check the compatibility with SCORM.
The LMS must allow reading the following SCORM variables: cmi.core.student_id cmi.core.student_name
Can this be solved or does the LMS not provide these variables?
Regards
Hello,
Thank you for reaching out! MasterStudy LMS is fully compatible with SCORM, allowing student progress tracking and certificate generation upon course completion.
To ensure smooth functionality, please first make sure that your theme and bundled plugins are up to date. If the issue persists, kindly submit a request through your StylemixThemes account using this form: https://themeforest.net/user/stylemixthemes
Our team will be happy to troubleshoot the issue directly on your site.
Kind regards,
Where is the Masterstudy Mobile App? It’s gone now. We need that!
Hi,
Thank you for reaching out! The MasterStudy Mobile App is no longer supported due to lower demand and resource allocation. However, the MasterStudy LMS theme and plugins are fully mobile-friendly, ensuring a great experience on all devices.
If you have any specific mobile-related needs, feel free to share them—we’d be happy to help!
Best regards,
Been a user for years. What’s your recommended optimization since it’s very slow.
Hello,
Thank you for being a valued user for years! Site speed depends on multiple factors, including server performance, network connection, and website optimization.
Please check out this guide for recommendations on improving your site’s loading speed: https://www.wpbeginner.com/wordpress-performance-speed/To optimize performance, we use Autoptimize and WP Super Cache plugins, along with the Akamai caching system on our demo sites.
We also recommend analyzing your site with GTmetrix – https://gtmetrix.com/ to identify specific elements affecting speed.
Best regards,
I have tried to activate the theme but I get an error – HTTP error occurred with status: 403 and no message from server. – How can this be resolved? Thanks
Hello
Thank you for the request.
A 403 error usually indicates a permission issue, security block, or server-side restriction preventing theme activation.
First, ensure you are using a valid and unused purchase code for activation. If the license was previously used on another domain, you may need to deregister it before activating it on a new site.
Next, check if any security plugins (such as Wordfence or Sucuri) are blocking outgoing requests—temporarily disable them and try activating the theme again.
Additionally, some hosting providers restrict outgoing connections, so it’s best to contact your hosting support.
You can also enable WordPress debugging by adding the following lines to your wp-config.php file:
define('WP_DEBUG', true);
define('WP_DEBUG_LOG', true);
define('WP_DEBUG_DISPLAY', false);
@ini_set('log_errors', 1);
@ini_set('display_errors', 0);
After enabling debugging, check the debug.log file inside /wp-content/ for more details.
Best regards
Hi, the host has requested—the exact IP that the remote API uses thanks
Hi, the host has requested—the exact IP that the remote API uses thanks
Hello, I want to know if it’s possible to give choice for student who paid per month with 1 year subscription. Student choose a pricing table per month for 1 year and can choose 3 courses per month only in all courses. But every month, student can unlock 3 others courses etc until the end of your subscription Thanks
Hello,
Thank you for your question and for considering MasterStudy LMS!
Currently, there isn’t an exact option to implement this specific functionality. However, MasterStudy LMS integrates with the Paid Memberships Pro (PMPro) plugin, which you can explore to create a workaround for managing subscriptions and course access limits.
If further customization is required to achieve your exact setup, our web development team would be happy to assist. You can reach out to them at hello@stylemix.net, and they’ll provide this service for a reasonable fee.
Please don’t hesitate to let us know if you have more questions or need assistance—we’re here to help!
Warm regards,
ok thanks for your answer. Another question i have to pay something more for all features pro like Course Bundles, upcoming courses etc… ?
Hello there,
No, there are no extra payments. Once you have the MasterStudy LMS Pro Plus version, you’ll have access to all the pro add-ons, including features like Course Bundles, Upcoming Courses, and more.
Feel free to reach out if you have any other questions!
ok, MasterStudy LMS Pro Plus version is including ?
Hello,
Thank you for your question! The theme does not include the MasterStudy LMS Pro Plus version. It needs to be purchased separately.
Best regards,
I have been trying to add a list of students to a course using the import CSV, I ensured that i used the format of the exported CSV from the course but It throws an Error. I have attached a Link of an image of the Error.
https://photos.app.goo.gl/T1NPx1vTR6LMyNto6Hello,
Thank you for reaching out! Importing a list of students via CSV can sometimes be tricky, but I’d be happy to guide you through it. Here’s a step-by-step process for importing and exporting users in WordPress.
Exporting Users:
To export users, go to your WordPress Dashboard, and navigate to Users > Export (if available). From there, you can select the desired user roles or criteria and export the file. Alternatively, you can use plugins like User Import Export with Meta or similar to export users to a CSV file.
Importing Users via CSV:
When importing users via CSV, make sure the file is in the correct format required by the plugin or WordPress tool you are using. For example, if you’re importing students into a course, the CSV file should include fields such as:
Username Email Password Other fields as required, like course ID or meta fields.
As the MasterStudy theme and LMS plugin don’t provide a direct import option, you can install a plugin like User Import Export or WP All Import. For MasterStudy LMS, make sure the CSV file contains accurate course IDs and student information.
After installing the plugin, go to the plugin settings, upload your CSV, and map the fields correctly. Then, start the import process and wait for it to complete.
Common Issues and Fixes:
If you encounter an error while importing, ensure your CSV file is saved in UTF-8 format without any extra spaces or special characters. Tools like Excel or Google Sheets can sometimes introduce formatting issues.
Another common issue could be file size restrictions—make sure your CSV file doesn’t exceed the server’s upload limit. Additionally, double-check that all required columns (such as user email, course ID, etc.) are properly filled to avoid errors.
Warm regards,
Good Day Team , We require urgent response .
The theme in my account showing that its active with other domain , and this domain not exist and not working at all , and we need to activate it with one of domains we have , but we can’t remove the domain from : https://support.stylemixthemes.com/theme-activation
We require you to clear the activation from the back-end while we can’t click to remove it from my account page.
Please also check your inbox for support emails has been sent a few days ago.
Ahmed Allam
How long your team needs to respond to people issues ?? 1 month ? 2 months ?
Hello
Sorry for the delay.
I’ve forwarded your request to the team for review. Please allow us some time, and I will update you with a response as soon as possible.
Thank you
Hi
Thank you for your patience. I’m happy to inform you that your old domains have been deactivated, and your license has been reset. For future reference, please make sure to deactivate old domains from your dashboard. If this step is not followed, we may be limited in assisting you, and you might need to purchase a new license.
Let us know if you need any further assistance!
Hello StylemixThemes Support Team,
I hope you are doing well.
1. I just want to notify you about a security vulnerability that I noticed in the Edit with course builder option -> Curriculum option -> Text lesson -> In the text editor option, the insert/edit media option is given. This is not secured, as an instructor; if someone adds media, e.g., a private YouTube link or any other secure link, it exposes this link with a right click of the mouse, as you already have the option to add a video lesson that runs via the secured Masterstudy player, so in the text editor, add media option should be removed or secured, same with add image.
Otherwise, anyone can copy this link and share it with everyone. I am sharing the screenshot for more understanding.
1. https://www.imghost.net/0FQ1VECl9Wgt2Sw 2. https://www.imghost.net/xjboGcibRNSI1ll 3. https://www.imghost.net/Vl5jnmyF6dJtpww
2. When we enable reCAPTCHA in theme settings, will it be enabled on the login page? I am using Classic LMS 2 demo import. It’s very important, as every day many website user login account is getting hacked. Also, if you can test the login page to make it compatible with WP2FA or the LoginPress 2FA plugin, it will be really good, as it’s a course marketplace, and as a website owner, it’s very important to protect instructor course data; if it gets hacked, the whole website’s reputation goes to zero and also faces legal issues if sued by the instructor due to losses. Please add extra security on login pages. Very important and humble request.
Thanks.
Hello
Please resend the screenshot link as they are not working. Thank you for bringing up this security issue; I’ve forwarded it to the team. The screenshots would also be very helpful, but they are showing as “not found” on our end.
Regarding your reCAPTCHA query, it works on the login/registration page. You can find the settings in LMS Settings > Google. As for the related 2FA issue, we’re working on it, and it will be released in the future.
Best regards
Hello StylemixThemes___Support,
Thanks for your swift response. Good to hear that LMS Settings > Google reCAPTCHA works on login pages.
Regarding screenshots for the edit/add media bug, please find below
1. https://www.imghost.net/gJSGMabK1wwgxnf
2. https://www.imghost.net/Q807nEYJZJsycvd
3. https://www.imghost.net/SZAkPJ5G311gonW
and a final question for using MasterStudy for both instructors and learners in WordPress settings—general—New User Default Role—should I keep it on—subscriber?
Hello
Thank you for your cooperation, I have forwarded screenshots to the team.
We have default MasterStudy LMS roles (Admin, Instructor, Subscriber), setting the “New User Default Role” to Subscriber is generally the best option. This role is the most basic and restricts users to viewing content without having the ability to add courses or modify content.
Once users are registered, you can manually assign them the Instructor role if they need to create courses or the Admin role if they need full control over the site.
Hello Support team, I emailed you at services@stylemixthemes.com under the name of nadhem@taniterra.com, for an urgent inquiry about purchasing the lifetime Masterstudy Pro unlimited licenses. Can you please get back to me soon, we are waiting.
Dear Nadhem,
Thank you so much for reaching out to us. We sincerely apologize for the delay in getting back to you. As it’s the weekend, our response times are a bit slower than usual. Rest assured, your request regarding the lifetime Masterstudy Pro unlimited licenses will be addressed as soon as possible. We truly appreciate your patience and understanding.
If you have any further questions in the meantime, please don’t hesitate to reach out.
Warm regards,
I have an issue where the certificate design feature does not save the file or the certificate after completing the edits. What could be the solution? Honestly, I feel frustrated with this situation, especially since I truly need to restructure the certificates.
Hello there,
Thank you for the request.
Please make sure that your theme and plugins are updated to their latest versions. Once updated, kindly resave the permalinks. If the issue persists, try troubleshooting by deactivating any third-party plugins, including any caching plugins, to identify the cause.
Have a good day!
When there’s only a quiz available in a course, upon finishing the quiz, the results do not immediately appear. Instead, the quiz page reloads, and the start quiz button appears again. If I manually refresh the page, it then shows that the quiz is complete, indicating that refreshing is necessary to see completion. Users may not realize they need to refresh the page to see their quiz as completed and may attempt to retake the quiz unnecessarily.
In the last update, you improved the courses page by setting a default course page to avoid such conflicts, and you also did the same for the checkout page to prevent conflicts. I noticed this on the LMS page settings. You should do the same for the quiz and assignment pages in the next update by creating default pages for both and graying them out to avoid any conflicts.
I hope you’ll relay my observations to the developers so that all quiz and assignment issues related to conflicts, possibly with plugins, can be resolved. I believe this is the only solution.
Hello there,
Thank you for taking the time to share your detailed observations and suggestions. We truly value your insights and appreciate your efforts to help us improve the user experience.
At the moment, we have not encountered this issue as a confirmed bug in our tests. To ensure optimal performance, please make sure that your theme and plugins are updated to their latest versions. Additionally, we recommend troubleshooting by temporarily deactivating any third-party plugins, including caching plugins, to identify any potential conflicts that may be causing this behavior.
If the issue persists after following these steps, we kindly ask you to visit your StylemixThemes account and fill out the support form via the following link: https://themeforest.net/user/stylemixthemes
Once we receive your request, we’ll be happy to investigate and troubleshoot the case directly on your site.
We’re committed to ensuring your satisfaction and look forward to resolving this matter for you.
Kind regards
The Assignments page inside the Instructors profile, the one that shows passed, not passed, and pending, is showing 0 across the board – even though that is definitely incorrect. This is the case both in the front-end and the back-end
Hello,
Thank you for reaching out!
This is indeed an unusual issue, to start resolving this, kindly ensure that your theme and plugins are updated to their latest versions. Once updated, please resave the permalinks by navigating to Settings > Permalinks in your WordPress dashboard.
If the issue persists, I recommend temporarily deactivating any third-party plugins to see if there is a conflict.
Should the problem continue, please visit your StylemixThemes account and fill out the support form here: https://themeforest.net/user/stylemixthemes.
For quicker resolution, it’s highly recommended that you provide as much detail as possible, including a staging website link and access details. This will help our team troubleshoot the issue directly on your site and save time.
Kind regards,
Please where is your working Link to upgrade to ‘Pro Plus’? None of your link tends to be working.
Good Theme 
Thank you Please don’t forget to leave us a 5-star review! We really appreciate your support!
WP Org >> https://wordpress.org/plugins/masterstudy-lms-learning-management-system/#reviews
Trustpilot >> https://www.trustpilot.com/review/stylemixthemes.com
Thank you!
Hi, I purchased the theme a while ago and I can’t import Udemy courses that are priced “Free”. That means I can’t search for the course names that are released for free by Udemy, only the paid courses show up. Did you figure this out?
Hello,
Thank you for reaching out. Could you please provide more details about the issue? Specifically, what exact problem or error message appears when you attempt to search for free courses? Screenshots would be incredibly helpful in understanding the situation better.
Before proceeding, kindly ensure that your theme and plugins are updated to their latest versions. Once updated, try checking the issue again after temporarily deactivating any third-party plugins.
Looking forward to your response!
Best regards,
The most recent update broke my site, my students can log in or even purchase courses. How can this be fixed?
Hello there,
Thank you for reaching out.
We haven’t identified any issues like the one you described in our recent update. Kindly ensure that your theme and plugins are updated to their latest versions. Once updated, please resave your permalinks to ensure everything is configured correctly.
Additionally, try deactivating any third-party plugins, including cache plugins, as they could be causing conflicts. After performing these steps, check if the issue persists.
Feel free to create a new ticket here: https://support.stylemixthemes.com/tickets/new/ if you have any other questions.
Have a great day!
