Hi bryantleon_! We’re sorry, but without a link to check your page, it’s really not possible to understand the issue. Please share the link and specify whether the problem is with the footer links or the header links, as it’s not clear.

www.sidemoney.co. the links in the footer do not work despite me having links.

Hi chrisbravo! We are sorry to hear about your concerns, but this is not something we as authors have control over. It’s important to clarify that this is not our policy. As authors on Envato, we are required to act as guarantors for the Marketplace Policies and ensure they are followed by customers. Simply put, these policies are determined by Envato, not us, and they also apply to our own products.
We hope you can understand that, as contributors to the Envato marketplace, we rely on Envato’s policies and decisions. According to Envato’s License Terms, it’s not possible to use a Standard License for multiple clients or projects. In short, one license equals one domain. If that domain is no longer needed, the license ends when the site is taken down. It cannot be transferred or reset for a new project. You can review the full details of the Envato Standard License here: https://themeforest.net/licenses/standard
If you believe there are any errors or inaccuracies regarding this policy, we recommend contacting Envato Support directly for clarification. Only Envato has the authority to determine if your situation warrants an exception and to adjust your request accordingly. You can do so by using the “What can we help you with?” dropdown at this link: https://help.market.envato.com/hc/en-us/requests/new

Thank you for your response and for taking the time to clarify your role in this matter. I completely understand that as authors, you are bound by Envato’s Marketplace Policies and cannot directly address licensing decisions.

However, I believe there is some misunderstanding regarding my situation. I have purchased multiple licenses and used each for a single project or domain, as stipulated by Envato’s License Terms. Any confusion arose due to hosting migrations and license re-registrations during these transitions, which were never intended to violate policy or misuse licenses.

I appreciate your suggestion to reach out to Envato Support, and I have already contacted them regarding this issue. Unfortunately, I have not received an adequate resolution, and my licenses remain inaccessible. As a loyal Envato customer of over 13 years, this experience is deeply frustrating and has impacted my ability to complete my projects.

While I understand that this is not under your direct control, I would appreciate any assistance or advocacy you can provide within your capacity as an author. A brief note from you to Envato regarding this situation might help expedite a resolution.

Thank you for your understanding, and I hope we can work together to resolve this matter.

Hi chrisbravo! As we’ve already explained, we can only assist in cases where an existing site needs to be migrated. If the site no longer exists, it is considered a completed project under Envato’s policies. In previous communications, you specifically stated: “I need to remove some of them that are no longer online.” As explained, in such cases, this matter is not within our control. Only Envato has the authority to determine whether your situation warrants an exception and to adjust your request accordingly.

Thank you for your response. I believe there has been a misunderstanding regarding my previous communication. To clarify, the websites associated with the licenses are still online and active. One of them is currently in development, but it is hosted and accessible. These projects are ongoing and have not been taken down.

My request is not about removing licenses from inactive or completed projects. Instead, it is to ensure the proper association of licenses with these existing websites, which remain operational.

If needed, I am happy to provide the URLs and any additional information to confirm their current status. I kindly ask for your assistance in addressing this matter or forwarding this clarification to Envato to avoid further miscommunication.

I truly appreciate your understanding and support in resolving this issue. Please let me know if there are specific steps I need to take to expedite the process.

Hi officialjduarte! We are sorry, but we don’t have any other users who have opened tickets for this plugin, so I can’t provide precise information. This is something that would need to be debugged in detail. I’d recommend reaching out to the plugin’s support rather than Uncode, as it’s not native code for the theme. From here we can only see that a simple CSS like this can probably fix it:

.cart_item > .product-name > .product-item-thumb {
    display: none;
}

Thank you for that. That worked. I am also waiting for their reply now, yes. In the meantime, for our homepage, I want to achieve a “svh” height of the first view, as you might know, basically making the image of the container/row/column full height of the screen, similar to we already have achieved with Elementor: https://befitoriginals.com This was the code I am using for the first container of the page with background image: calc(100svh – 92px) I don’t know how to do this with Uncode, yet. Would be great if you can assist me, same demo site still: https://12ca94ea8f.nxcli.io/

And the Carousel sliders we have on the homepage, how can we make them to slide flawlessly? Now when you slide, they go 1 by 1 for example. I want them to act like when you scroll them, they keep sliding.

Hi officialjduarte! The Carousel module works in steps, if you want a continuous movement you need to use the Marquee, ex: https://undsgn.com/uncode/features/posts-marquee/

Basically what I mean is that I want it to be draggable like that Marquee, if that’s possible, would be great. And do you have a solution for that svh height?

And even the Marquee doesn’t really have that draggable effect what I try to achieve, if it’s not possible, it’s not possible, but would be great to have it like this: https://officialjduarte.nimbusweb.me/share/11522153/t02nq85yi0eb27oxd8rh

Hi officialjduarte! We are sorry but without logins it is not easy to understand such an issue, also because there are no other users reporting such a problem. Please disable all possible extra plugins first to start troubleshooting the issue.

How can I provide you with a login? And is it possible because I didn’t install Uncode on a fresh WP installation? I thought about that some hours ago. But, I hope to not install a fresh WP installation again, I made a lot of changes, edits, designs after hours of trying out Uncode, I hope I don’t have to do it all over

I have disabled all plugins but the issue is still there.

Hi officialjduarte! As mentioned earlier, we currently don’t have any other users reporting this issue (otherwise, you’d likely see hundreds of similar posts here). Without access to your installation—which can only be provided through our Help Center—it’s challenging for us to pinpoint the exact cause. Based on what you’ve described, it seems that a server caching system might be in play, and Ajax calls also appear to be cached. We recommend disabling any optimization systems on your server, as this is most likely the source of the issue. In all Uncode installations you can see this file is called at the page refresh but not on your installation (something is blocking it upstream): https://undsgn.d.pr/i/nVvlHW

I tried installing the theme on a fresh WP installation, but the issue is still there. How is this possible?

Hi officialjduarte! As mentioned earlier, this issue seems to point to a server setting or some type of caching system on your server. If it were an issue with Uncode, it would be reported by many users, which is not the case.

The hosting support cleared all caches and still not functioning properly. They replied: Hello Justin,

This is more than likely related to a theme or plugin that is causing this issue as cache has been flush on my end and it should have cleared any anything that was cached. Can you the the issue with the cart by changing your them and by also disabling all of your plugins except for the Woocommerce plugin. Normally this issue is caused by a conflict with the theme or a plugin. If it works after disabling the plugins you need to enable them one by one to see which one was causing the issue with the mini cart.

Let. us know if you need any further assistance after testing.

Hi officialjduarte! Unfortunately, we don’t have any additional information from our side, but as suspected, your server likely has a caching system that’s causing this issue. As mentioned before, if it were a theme-related problem, you would see hundreds of similar reports here, but that doesn’t seem to be the case. In fact, you can see that our demo works fine, as do the sites in the showcase (filter for Shop if you’d like to test): https://undsgn.com/uncode/showcase/
Moreover, it’s odd that this issue is only appearing now, which further suggests that it’s related to something that was enabled over time.

Hello Justin,

I have checked and able to replicate the issue. To troubleshoot the root cause of the issue, I tried adding the product to the cart using uncode theme and disabled all the uncode plugin, Then changed the theme to default theme and that helped to get the list in the cart section.

Here is the screenshot for your reference:

I have reverted the changes that I have done after checking. It clearly says there is no cache issue on the server end and this happens only using that theme. I would suggest you to try changing the theme and review this further with the help of theme vendor.

If you have any further questions, please feel free to reply back to this ticket and we will be happy to assist you with that.

This is the last message from my hosting support.

Hi officialjduarte! This is very clear, but if you are only a user with this problem, this evidences that you have some server settings that are bothering you. The default theme doesn’t add products via Ajax like Uncode does and it seems strange that your server support didn’t notice such a striking difference.
Try to remove the Side-Cart and try using the classic Mini-Cart: https://undsgn.d.pr/i/uiHFJW
Otherwise, deactivate the Ajax Add to Cart feature: https://undsgn.d.pr/i/31lEwb

The drop-down style for mini-cart works on hover on mobile, yes. But the side mini-cart doesn’t work. They’re looking into it once again, but how can there be such a server setting that’s bothering me? Do you advise me to move to another hosting provider? If so, which one? I am with this one because they’re supposed to be the best for WooCommerce

One more issue with the Content Block for the Products Archive, is product attributes like this still visible on the shop page: https://12ca94ea8f.nxcli.io/?product_variation=essential Even though they are not in my products or attributes. But when the content block is disabled, set to normal, they’re not there.

Hi officialjduarte! we are unable to provide further insights on this issue. Since no other users have reported a similar problem, it’s challenging for us to pinpoint the cause without direct access to your installation. For unusual issues like this, we recommend opening a ticket through our Help Center, where we can investigate with the necessary access.
Regarding your server setup, it’s difficult for us to advise on specific requirements, as this issue is not something we’ve encountered before. However, we suggest disabling the Ajax Add to Cart entirely (not just the Side Cart style), as previously mentioned, to see if this resolves the issue.
As for the Content Blocks, please note that they are not accessible when logged out. The link you provided redirects to the generic homepage, which may explain the confusion.

The thing with the content blocks, that’s the whole issue. https://12ca94ea8f.nxcli.io/shop/ , check it out here. You can see https://12ca94ea8f.nxcli.io/?product_variation=essential this link for example on a product with woocommerce thumbnail that’s actually already deleted. So apparently the theme have more issues, but why am I getting the issues? I just want to design and update my website lol why does it have to be so hard

If this is an already deleted product, it strongly suggests that a persistent cache is still active, as we’ve been pointing out for days. You can also try to create a backup and try this: https://lopezb.d.pr/i/LydZbf

Thank you. That worked, deleting the orphaned variations! Now the only issue left (that I know of) is the mini cart.. Unfortunately, I can’t open a ticket since my support is expired but if we really don’t manage to fix it, there’s no other way

Disabling Ajax Add to Cart doesn’t resolve the issue as well.

Hi officialjduarte! Thank you for the confirmation. Generally, things work as we’ve explained, and we hope you’ll come to understand this regarding the Mini Cart as well—the issue does not appear to be related to the theme. That said, we are repeating ourselves at this point, so we kindly ask you not to insist further.
Please note that the expiration of support is part of Envato’s policies and applies to all themes. This period should be considered the warranty period. If you were unable to use it due to personal circumstances, such as being incarcerated, that is not something you can hold against us.
Regarding your site, it is evident that Ajax is not loading properly, and this is an issue you should escalate to your server support team to request appropriate assistance (and not switch to the default theme that doesn’t offer such advanced features). For example, on every other site, as soon as a page loads, you’ll see a call to wc-ajax=get_refreshed_fragments. This call is missing on your site, which indicates some upstream blocks. We recommend discussing this with your hosting provider to resolve the issue: https://undsgn.d.pr/v/EaIJim

I don’t know what they did but it seems to be working fine now. This is the last conversation: I have investigated the issue regarding the product count not being shown after adding the product to mini cart and navigating to another page, As per the case history most of the troubleshooting methods have been done from the server end, the cache has been cleared as well .

As per the theme provider, the call to wc-ajax=get_refreshed_fragments does not function which could also be one of the reason, While further investigating, I have found that the “uncode parent theme” has a version which is higher than needed, which can contribute to the issue.

uncode-child | active | none | 1.0.0 | uncode | parent | version higher than expected | 2.9.1.6 | Please do try these workaround and confirm the functionality of the mini cart:

- To ensure that the call to wc-ajax=get_refreshed_fragments is initiated, please add the below code to the theme’s functions.php file(Please make sure to backup the function.php file before making changes)

function enqueue_woocommerce_cart_fragments() { if ( class_exists( ‘WooCommerce’ ) ) { wp_enqueue_script( ‘wc-cart-fragments’ ); } } add_action( ‘wp_enqueue_scripts’, ‘enqueue_woocommerce_cart_fragments’ );

- Please ensure there is no plugin conflicts with the Woocommerce or the theme’s AJAX functionality Try disabling the plugins one by one and check if disabling any of the plugins fixes this.

- Make sure the plugin/theme/wp is updated to latest version and does not conflict with one another

- Also please contact the theme provider and confirm if they have any specific requirement which has to configured on the server end for the smooth functionality of the theme.

but I didn’t do these things, unless you notice something that I should do to make sure this doesn’t happen again in the future, but I checked the “Network” and it looks like the ajax get fragments is loading

Hi officialjduarte! Ok so they have mysteriously fixed something on their side as we have been hoping for over a week.

Well, thank god! Finally I can finish the staging site with your beautiful theme. https://12ca94ea8f.nxcli.io/product/0603-performance-sport-pet-zwart/ I don’t know what I did, but suddenly there are very big gaps between the Related/Upsell products, how can I fix this?