8624 comments found.
Hi! I read you have an Automatic Responsive Font Size feature. How can I override this and set a bigger font size for headings on mobile? Thank you for your help!
Hi vickymontero! Please follow this article: https://support.undsgn.com/hc/en-us/articles/18577548227101-Fluid-Responsive-Font-Size
Hi, it should be clearly stated that you are using WP Bakery as a site builder, to be honest, if I knew I would not have purchased it because I’m really not a fan…
Hi promotemyisland! All the information we provide states that Uncode uses a tailored version of WPBakery, and we have not communicated anything different. If Uncode doesn’t meet your needs, you can always request a refund like with any other theme.
Usually, it’s available on the right column of the theme or on the pictures. Here you have to scroll down under all the photos and look for it. How can I proceed for the refund please ? I really tried but I’m not comfortable with it.
Hi promotemyisland! You just need to search on Google “Envato refund”, ex: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund
Good evening: a pre sale question. I already know your theme, I have used it for several jobs (with another username themeforest) but in this case I have to add a customer area to the site where the owner of the site will go after registering in the customer area to upload videos that only those who have signed up for the course will be able to see. Is Uncode compatible with plugins for creating customer areas? a plugin like https://www.paidmembershipspro.com/ or others? A thousand thanks
Hi viaggiamo! We are sorry, but we can’t provide specific information on this since these are quite particular requirements. Over the years, I’ve seen users try different plugins, but nothing exactly like this. I think the best approach would be to test some free versions and evaluate which one suits your needs best. Let us know if you need any further information.
ok, leaving aside the plugin in particular, does the theme allow compatibility with plugins to create a members area? A thousand thanks
Hi viaggiamo! We have never used these types of plugins ourselves, and we do not officially support them as we do for WPML, WooCommerce, etc. However, we’ve seen users mention various options in the Help Center, but we can’t confirm their level of compatibility.
Hi guys, I can’t seem to make my footer sticky like your demo pages. I’ve tried importing multiple pages and none of them seem to have the correct settings. Can you help?
Hi deriusa90! Please follow this dedicated documentation: https://support.undsgn.com/hc/en-us/articles/21027037997341-Parallax-on-Sections-and-Sticky-Footer
Hello, I was using pricing tables. It displayed 4 pricing table columns with no issues. When I added a 5th column it broke and the display was off. Is it possible to have 5 columns for pricing tables? If so, what can I do?
Hi RellsFargo! Not sure how you created the 5 Columns since the Grid System is based on 12 subdivisions, and 5 Columns are not natively supported. One possible workaround is to create a row with 6 Columns and hide the last one. However, without checking your site, it’s difficult to fully understand your setup. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
I’m having some issues after trying out the Dynamic Srcset , and then I switched to Adaptive Images. On my PC and phone is no issue, but the phone from my wife still has the issues. The issues are images not being loaded. They have a square with a ? in the center, basically a placeholder. Why is this happening, how to fix it? I already tried the DELETE ALL IMAGES button many times etc
This is happening on the live website https://befitoriginals.com
Hi officialjduarte! Everything on our end is functioning as expected, so it’s difficult for us to determine what might be causing the issue on your wife’s phone—especially without knowing the exact device model. We recommend testing in Incognito mode after making any changes to settings and, if possible, using a dedicated tool like BrowserStack to verify how it behaves on the same device model.
Hello, can this work with Yournotify SMTP? https://yournotify.com/server/smtp/
Hi shinamee! It doesn’t seem to be something theme-related. From what we can understand, this service operates independently, so there should be no problem!
Hello Team. I have noticed that Uncode handles products with 1 variation well. I have excluded variations “3” which are the sizes. Now, when a product has 2 attributes (size and color), it doesn’t display links on shop/main page with attribute_pa_color, which means that when you click on the product color variation on the shop/main page, and you are redirected to the shop page, it doesn’t have the color selected that you just clicked. How can we fix this?
Hi officialjduarte! We are not able to replicate this issue on our demos, and it’s difficult to determine the specifics of your setup from here. In our demo, when selecting a variation, the page opens with that exact variation, e.g.: https://undsgn.d.pr/v/VTjmF4
Hi officialjduarte! This happens because when you exclude an attribute and display individual variations in the archives, WooCommerce doesn’t know which exact size to select. As a result, it cannot build a complete URL to show the selected attributes.
Please note that WooCommerce only displays a selected attribute if all attribute values are included in the URL—size included.
You might try setting a default size here: https://lopezb.d.pr/i/vYKWnR . However, this may not be enough for the reasons explained above. Unfortunately, if you exclude an attribute, this behavior is expected since a selection cannot be imposed arbitrarily.
I tried that before, I think it isn’t enough. So what can I do to exclude the size attribute properly? It’s messy when all the sizes are being displayed on the shop/homepages
Hi officialjduarte! Unfortunately, that is the only way the theme has to hide an attribute.
The video that you sent, is it possible to have the sizes inside the product image instead of the colors? How can I achieve that, that might be a good work around
Do you need something like this? https://undsgn.com/uncode/shops/shop-overlay-filters/
If this is what you need, you should select this: https://lopezb.d.pr/i/GmbHzQ
I tried selecting that, but it doesn’t change anything on my end unfortunately.
BTW, on your demo, when you click on size M, it also doesn’t pre-select the size when coming on product page unfortunately.
Hi officialjduarte! We really cannot understand why you keep encountering these repeated issues, and from here, there’s not much more we can do without access. The Envato support period exists precisely for this reason. If, for personal reasons, you weren’t able to build your site within the 6 months of support or chose not to renew it when offered, you should consider doing so. Without the ability to access your site, you need to understand that all we can do is point out the options we use in our demos. It becomes impossible from the outside to determine all the settings you might have misconfigured in WooCommerce or the theme.
Alright. I will purchase the support. Guess we really need it
Hi officialjduarte! If it’s not essential, you don’t have to do it. You can also use the Facebook group to confrontate with other users. However, please understand that from our side, we can’t diagnose all these issues remotely.
I’m having an issue with footer links. I’ve imported demo footers and the links seem to work but on my site with the same set up the footer links do not work?
Hi bryantleon_! We’re sorry, but without a link to check your page, it’s really not possible to understand the issue. Please share the link and specify whether the problem is with the footer links or the header links, as it’s not clear.
www.sidemoney.co. the links in the footer do not work despite me having links.
Hi bryantleon_! As per the documentation, the special entrance animations don’t support markup since the texts are split to create the effect. You need to remove the ‘Line Curtain’ animation from the links.
Ahh ok thank you!
Hi bryantleon_ and thank you for the confirmation even if we cannot help with this!
Hello, My existing purchase code no longer works with the uncode theme. I can not register my Product in WordPress. However, I have a license for one site. I always get this error message:
According to the Envato License Terms, you have exceeded the number of activations permitted for a single Purchase Code. Therefore, please purchase an additional license. If you think there is an error or you are migrating the website to a new domain, please follow the dedicated procedure. More info
The Purchase Code begins withs 1dee8b88…
(Purchase Date: 2023-05-15 08:26:52 UTC)
What can I do?
Thank you for your answer.
Hi BrinckmannAlexandra! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need (this is also listed in the text that you have pasted here). If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Thanks for the quick response! I wrote an email using the form and hope someone can help me…
Hi BrinckmannAlexandra! We just replied! Please test it now, it should work! 
Hi. I have a Media Gallery in which I’m listing many photos. I would like to sort them by descending date. How can I do so? Thanks
Hi, my support has expired but I have an issue with updating my theme. I have recently moved the site from a development URL to the permanent domain. Could someone please update the domain attached to my purchase code so I am able to update the theme? I am not using the theme for a different site, it has just move from development to live.
I regularly have this issue via my work account and it is usually sorted very quickly. Thanks.
Hi CornishLocky! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello!
I removed my license key from Wordpress due to an update error and it seems I cannot put the code back in place to activate my website. Could you please support?
Hi arnetxaviercr! We think we just replied to your private message just a few minutes ago. Did you receive our reply?
Hello, I am writing this comment to express my concern regarding an unresolved issue with the licenses I purchased for the Uncode – Creative & WooCommerce WordPress Theme.
I have already sent multiple emails to your support team, including detailed explanations of my situation and a request for the reinstatement of my licenses. Despite my efforts to provide clarity and documentation, I have not received a response or resolution to this matter.
As a loyal Themeforest customer for over 13 years, I greatly value the quality of your themes and the services provided. However, the lack of communication and support regarding this issue is disappointing.
I kindly request your immediate attention to this matter and a fair resolution to restore my licenses. Please check your email correspondence for my previous messages or provide an alternative way to resolve this issue efficiently.
Thank you, and I look forward to your prompt response.
We hope you can understand that, as contributors to the Envato marketplace, we rely on Envato’s policies and decisions. According to Envato’s License Terms, it’s not possible to use a Standard License for multiple clients or projects. In short, one license equals one domain. If that domain is no longer needed, the license ends when the site is taken down. It cannot be transferred or reset for a new project. You can review the full details of the Envato Standard License here: https://themeforest.net/licenses/standard
If you believe there are any errors or inaccuracies regarding this policy, we recommend contacting Envato Support directly for clarification. Only Envato has the authority to determine if your situation warrants an exception and to adjust your request accordingly. You can do so by using the “What can we help you with?” dropdown at this link: https://help.market.envato.com/hc/en-us/requests/new
Thank you for your response and for taking the time to clarify your role in this matter. I completely understand that as authors, you are bound by Envato’s Marketplace Policies and cannot directly address licensing decisions.
However, I believe there is some misunderstanding regarding my situation. I have purchased multiple licenses and used each for a single project or domain, as stipulated by Envato’s License Terms. Any confusion arose due to hosting migrations and license re-registrations during these transitions, which were never intended to violate policy or misuse licenses.
I appreciate your suggestion to reach out to Envato Support, and I have already contacted them regarding this issue. Unfortunately, I have not received an adequate resolution, and my licenses remain inaccessible. As a loyal Envato customer of over 13 years, this experience is deeply frustrating and has impacted my ability to complete my projects.
While I understand that this is not under your direct control, I would appreciate any assistance or advocacy you can provide within your capacity as an author. A brief note from you to Envato regarding this situation might help expedite a resolution.
Thank you for your understanding, and I hope we can work together to resolve this matter.
Hi chrisbravo! As we’ve already explained, we can only assist in cases where an existing site needs to be migrated. If the site no longer exists, it is considered a completed project under Envato’s policies. In previous communications, you specifically stated: “I need to remove some of them that are no longer online.” As explained, in such cases, this matter is not within our control. Only Envato has the authority to determine whether your situation warrants an exception and to adjust your request accordingly.
Thank you for your response. I believe there has been a misunderstanding regarding my previous communication. To clarify, the websites associated with the licenses are still online and active. One of them is currently in development, but it is hosted and accessible. These projects are ongoing and have not been taken down.
My request is not about removing licenses from inactive or completed projects. Instead, it is to ensure the proper association of licenses with these existing websites, which remain operational.
If needed, I am happy to provide the URLs and any additional information to confirm their current status. I kindly ask for your assistance in addressing this matter or forwarding this clarification to Envato to avoid further miscommunication.
I truly appreciate your understanding and support in resolving this issue. Please let me know if there are specific steps I need to take to expedite the process.
Hi chrisbravo! Feel free to send your Licenses again but don’t expect a different reply than contacting Envato, as told we can help only in the case of existing projects that need to be migrated to a different URL.
Sent by private message. Thanks
Ok will check asap!
Can Uncode be compatible with the Flux Checkout for WooCommerce plugin? It looks okay, except for 1-2 glitches unfortunately. You could check it on this page with an item in cart: https://12ca94ea8f.nxcli.io/en/checkout/#address Product thumbnail is being displayed once by the plugin how it’s supposed to be (small), but there is another big image. Would be great if we get it working. Maybe disable Uncode’s interference for the checkout page?
Hi officialjduarte! We are sorry, but we don’t have any other users who have opened tickets for this plugin, so I can’t provide precise information. This is something that would need to be debugged in detail. I’d recommend reaching out to the plugin’s support rather than Uncode, as it’s not native code for the theme. From here we can only see that a simple CSS like this can probably fix it:
.cart_item > .product-name > .product-item-thumb {
display: none;
}
And the Carousel sliders we have on the homepage, how can we make them to slide flawlessly? Now when you slide, they go 1 by 1 for example. I want them to act like when you scroll them, they keep sliding.
Hi officialjduarte! The Carousel module works in steps, if you want a continuous movement you need to use the Marquee, ex: https://undsgn.com/uncode/features/posts-marquee/
Basically what I mean is that I want it to be draggable like that Marquee, if that’s possible, would be great. And do you have a solution for that svh height?
Hi officialjduarte! You need to make the first Row if your page the Page Header, if you want that from the height, is automatically removed the Menu Height, actually it’s only the first Row of the page contents (it’s not technically a Header): https://support.undsgn.com/hc/en-us/articles/213456989-Headers-General
I have done this, but the image becomes blurry on tablet and phone, how can we fix this?
Hi officialjduarte! we don’t see this problem now.
I registered the license for this theme I purchased and used it to create a website, but it is no longer in use due to the hosting expiration. I tried to register the license for this theme again to create a new website, but it says the license is already registered. Is there a way to remove the previous record and regain the license without making an additional purchase?
Hi heei! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Pre sales question Is this Theme Support Elementor ?
Hi sreekanthkera! Uncode is packed with a tailored version of WPBakery Page Builder: https://undsgn.com/uncode/frontend-editor/
You can run Elementor but you will not have the great layouts and features that you see on our demos since these are created with the packed Page Builder. Let us know if you need more info!
Comment removed.
We have latest theme and it has visual uncode composer plugin version 5.7. Is this the latest plugin that your theme needs. Is not latest version of visual composer 8.x? Is it safe to use 5.7 which is very old? We are concerend about security of our site.
Hi creatingdigital! It seems impossible you have the latest theme versions since the latest theme version is packed with Uncode WPBakery Page Builder 7.8 (not 5.7).
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hey, great theme guys. It took me a little while to get my head around it but it seems really well-considered.
I have a question you might be able to help with. With “page options” at the bottom of the backend pages, you have a list which includes, general, menu, header, content sidebar footer scroll and customer fields.
I can’t seem to get my head around why the navigation option only seems to be available on certain pages. From what I tell it seems to show on portfolios but not pages. Is there a setting somewhere where I can turn this on for pages? and maybe posts? Then configure the navigation selection in a similar fashion to that of the portfolios.
One more thing whilst on the subject, how too you select the URL the little icon in the middle goes to?
thanks
Hi Gingerfuzzy and thank you for appreciating Uncode! 
Yes, there are many options that work on different levels, which is one of the reasons it might seem a bit complex at first
I understand what you’re saying about the navigation, but in WordPress, navigation is only available for Post Types, such as Portfolio, Posts, or Products. Regular pages don’t have their own navigation system in WordPress, so we decided not to implement one either, in order to align with the platform’s standards.
The URL for Navigation can be defined, for example, via Theme Options > Portfolio (Posts or Products) > Navigation > Navigation Index. Here, you’ll find dedicated documentation: https://support.undsgn.com/hc/en-us/articles/4550057507601-Custom-Navigation
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
