6670 comments found.
Good afternoon, I bought your theme years ago, and I only used the purchase code once and the site no longer exists. Can I do a test on a different domain and then use the purchase code on the main domain or can it only be used once?Thanks and Great Theme
Hello,
Thank you for contacting us and for using XStore.
Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
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The 8Theme Team
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The Elementor Live Copy option don´t work 
Hello,
Please reach out to us via email using the contact form available on this page: https://themeforest.net/user/8theme Kindly provide your purchase code and website URL for further assistance.
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how to appear full product image in Frequently bought together cause appearing very small
Hello, Benkia365,
Thank you for reaching out to us.
Please read this article – https://www.8theme.com/documentation/xstore/woocommerce/product-images/
We use comments for pre-sales questions. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and your page URL. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello after updateing your theme the mobile header doesn’t work. Hope you can fix it quickly.
i habe more then 15 licenses from you but cannot write on eigth theme support because support expired.my last purchase was about 5 months ago.
regards
Hello, PJone,
The latest update for the theme was released approximately three weeks ago, and none of our other clients who have updated during this period have reported any issues with the mobile header. Therefore, it is likely that your situation is unique and requires a detailed review.
Please contact us via email – https://themeforest.net/user/8theme and provide as much detail as possible regarding the issue. Kindly include a link to the page where the problem is visible, as well as temporary access credentials to the admin panel, so we can review your settings.
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The 8Theme Team
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Hello sir How r u
I want ask if u will back the offer before few days for your birthday
Because when I try to buy it I get problem with my card just yesterday its solved
I can get same offer Because really I like your theme
Best regards
Hello,
Thank you for your interest in XStore!
Unfortunately, our Black Friday sale has already ended, and at this moment, we do not have any discounts planned for the near future. However, we believe our theme offers great value with its features, performance, and ongoing support.
Should you have any further questions or need assistance, feel free to reach out by email – https://themeforest.net/user/8theme We’d be happy to help!
Warm Regards,
The 8Theme Team
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Hello, I have a purchase question. If I buy this do we get to keep the Home demo section page/Live preview? Or can we only use the templates. I like all of the elements on your demo screen home page.
Hello, Aonsmith,
Thank you for your interest in XStore.
This page is a custom development http://xstore.8theme.com/ and is not included in the import. However, you will have the option to import any of the demo versions.
Please contact support for further assistance – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Ok thanks, so you’re not open to giving me that page?
Hello, Aonsmith,
The page you mentioned is indeed not part of the content provided with the theme.
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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I have created two headers, but they are not setting up properly. I want a different header for the homepage and a different header for all other pages. How can I do this?
Hello, Otavne77,
Thank you for contacting us and for using XStore.
Please read this article – https://elementor.com/help/conditions/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum https://www.8theme.com/forums/xstore-wordpress-support-forum/
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The 8Theme Team
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Hello, ammartello97,
Thank you for contacting us and for using XStore.
To address the issue you are experiencing, we kindly recommend following these steps:
1. Navigate to XStore Patcher.
2. Click on Refresh Patches.
3. Select Apply All Patches.
For further guidance, please refer to our documentation here: https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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Thank you so much. It is working now.
Hello, Ammartello97,
You’re welcome!
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The 8Theme Team
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Hello, is it normal for the order by title function to disappear in the product list widget? (The Xstore widget replaces the elementor widget but the order function is missing).
Thank you for your reply.
Hello, NicolasDechef,
Thank you for reaching out. The corresponding setting will be added in one of the upcoming updates.
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The 8Theme Team
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Thanks a lot ! 
Thanks for the quick reply
Hello, NicolasDechef,
You’re welcome!
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The 8Theme Team
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i see you have Request a Quote form feature for Single Product. Is there a way to pre-populate current page’s post_title or product_title inside that popup? I am embedding a contact 7 form inside it, but it is not picking up the page-title or product-title.
Hello Ekbyte,
Thank you for getting in touch with us.
Contact Form 7 plugin has special mail tags – https://contactform7.com/special-mail-tags/
[_url] — This tag is replaced by the URL of the page in which the contact form is placed.
We hope this information is helpful.
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The 8Theme Team
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dear great partners,
For the past three years, we have built an eShop using XStore with Bakery, and we have been quite satisfied. However, due to changes in our support team, we need to migrate it to Elementor, which we are more familiar with.
Do you have a roadmap that could help us transition smoothly from Bakery to Elementor without altering the design or functionality?
Hello, Fcnet,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We would like to inform you that while it is possible to switch the editor on your website, please note that any content previously created using WPBakery will need to be manually recreated in Elementor. Unfortunately, there is no automatic conversion tool available for this process.
Warm Regards,
The 8Theme Team
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i want to buy this theme. can you tell me when will price drop?
Hello, RichPoetry,
Thank you for your interest in our theme!
Unfortunately, our Black Friday sale has already ended, and at this moment, we do not have any discounts planned for the near future. However, we believe our theme offers great value with its features, performance, and ongoing support – https://1.envato.market/2rXmmA
Should you have any further questions or need assistance, feel free to reach out. We’d be happy to help!
Warm Regards,
The 8Theme Team
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dear valued partners, please tell me if FiboSearch and FiboFilters are compatible with XStore. In addition please give an option for the most compatible plugin for discounts. Thank you in advance.
Hello, Fcnet,
Thank you for getting in touch with us.
We did not test XStore with the mentioned plugins officially, but one of our clients uses the FiboSearch – https://www.8theme.com/topic/change-the-search-plugin/
WooCommerce Dynamic Pricing & Discounts plugin comes bundled with XStore and can be downloaded from this page – https://www.8theme.com/downloads/
Read more – https://www.8theme.com/documentation/xstore/plugins/included-plugins/
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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Hi
1. Is it possible to display the video on products hover in archive?
2. is it possible to switch to the variation image upon attribute (color) click in products archive?
Thank you!
Hello, indigo44,
Thank you for choosing XStore as your WooCommerce WordPress theme.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your requests – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Warm Regards,
The 8Theme Team
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How do I change the login email on your support page? The support has expired but maybe I will reactivate it but I will shut down the email that is currently registered.
Hello Papadio,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us by email via the form on this page https://themeforest.net/user/8theme and let us know the old and new emails for your account.
Warm Regards,
The 8Theme Team
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Hello, can this work with Yournotify SMTP? https://yournotify.com/server/smtp/
Hello, Shinamee,
Thank you for being so interested in our theme!
We want to inform you that XStore has not been officially tested with Yournotify SMTP. As a result, we are unable to provide you with a definitive response at this time.
We offer a 7-day money-back guarantee. This allows you to purchase the theme, test it, and ensure it meets your requirements. If you are not satisfied, you can request a full refund within the 7-day period.
Warm Regards,
The 8Theme Team
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Hello. The theme is good. Thank you for that.
But i am facing this issues
[DOM] Found 2 elements with non-unique id #password:
[DOM] Found 2 elements with non-unique id #woocommerce-login-nonce:
Which i checked from my developer, he said to contact the theme developers.
Kindly help
Hello Benl74,
Thank you for reaching out to us. To assist you effectively, please create a topic on our support forum and provide all necessary details about your request, including screenshots and the URL of your site. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
If your support has already expired, you will need to extend it on ThemeForest before we can proceed. For detailed instructions on how to extend or renew your item support, please follow this link: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
We value your business and look forward to continuing to provide you with exceptional service and support.
Thank you for choosing XStore, and we look forward to assisting you soon.
Warm Regards,
The 8Theme Team
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Hello,
I have a couple of questions:
1- I’m trying to add extra product field options, but none of them appear in the cart or checkout page. I have tried the following plugins:
- Extra Product Options for WooCommerce
- YayExtra Lite – WooCommerce Extra Product Options
- Product Options for WooCommerce Unfortunately, none of them seem to work with the XStore theme. Could you recommend a plugin that is compatible, or suggest how I can fix this issue?
2- On the single product page, I want to display the zoomed product image beside the main product image instead of inside it. Also, when clicking on the product image, I would like the product gallery thumbnails to appear inside a lightbox . How can I achieve this?
Thanks in advance for your help!
Note: I use Xstore with elementor page builder
screenshot of zoom and lightbox of I needed https://prnt.sc/vzx_Za4oGZvc https://prnt.sc/qqQ970xrMFlrHello, Ali55555ali11111,
Thank you for choosing XStore as your WooCommerce WordPress theme.
To assist you effectively, please create a topic on our support forum and provide all necessary details about your requests. You can access our support forum here: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We value your business and look forward to continuing to provide you with exceptional service and support.
Warm Regards,
The 8Theme Team
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Hi,
I am interested in purchasing the XStore theme on ThemeForest and would like to know if you provide Figma files along with the theme package. If Figma files are not included, is there an option to get them separately?
Looking forward to your response.
Thank you!
Hello, RESOLDESIGN,
Thank you for your interest in XStore!
Unfortunately, the Figma files of our demos are not available for distribution.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
Warm Regards,
The 8Theme Team
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Hi, in Xstore Mobile Menu Widget when parent link is clicked with the menu with subcategories a dropdown of child-items opens up. How can I make it to take it to the category page instead of opening up a drop down. I would like the dropdown to open when an icon is clicked. Otherwise there is no way to open up a parent category. Thanks
Hello, donaceli,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please post this question on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and you will get help.
Warm Regards,
The 8Theme Team
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Thanks, submitted the ticket just now.
Hello, Donaceli,
Thank you for your cooperation.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.
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The 8Theme Team
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Hi, I have an issue with the filter by Brand. We have selected filters by brands on the widget section and created product brands, but they don’t show on the shop page. https://prnt.sc/2aovGB8x11WT . If you see the screenshot below it has empty brands meanwhile I have created brands and I have put products there. https://prnt.sc/9goL5Eqmgykl. Any suggestions? Thanks
Hello, Alfonsmala001,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please post this question on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ and you will get help.
Warm Regards,
The 8Theme Team
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