8596 comments found.
Hello Uncode team, i am pulling a live site to my staging environment to another staging/mydomain url and once changes are done i will re upload to original server.? I got errors trying to updates ucode plugins. How can i mange this. Client hosting wont let me staging that’s why i am using mine. How is the way to do this? Thanks
Hi carlosrosales1979! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, I encountered the Error 23 while updating two of uncode core plugins: Slider Revolution and Uncode Wireframes. There is a message: There is an expected problem related to a possible website migration. Please remove the Purchase Code and register the product again from the System Status to validate the Purchase Code again. If the issue persists contact the theme author. (Error 23)
what should I do?
Hi dzessss! It seems you migrated these sites from the original registration URL, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
My host is saying there is critical errors with theme and needs update. Went to update theme and it is giving an error, same with the plugins for the theme. Nothing is updating. Please provide instructions, I don’t like when themes have all these issues. You should be automatically updated ciritical theme issues for everyone.
thank you
Hi silviamancini! Yes, sure! You can test it yourself: https://undsgn.d.pr/v/AUWT0U
Cool! I love your theme and team! Thank you
Thank you for the confirmation!
I have a counter as a headline element. But there is no space between the counter number and the suffix. If I insert a space before the suffix word, it is automatically deleted after a short time. Is there a fix for this?
Hi heikographyx! We are sorry but it’s not easy to understand this without a link and a check to your installation if you have an odd issue that was not reported before. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket (insert the link and possible logins) so we can check your installation and support the solution: https://support.undsgn.com/hc
Hello there,
I bought the license a while ago and never used it for a finished website, just played around with it. It now says my Envato code is already registered, but there is no active site using it … and I can´t use it for the final product I wanna bring live now.
Can you delete the use for the old one, as I don´t have any access here anymore… the WIP site is not existing anymore?
Please help…
Hi Beaverlicious! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Does theme has WPML integrations?
Hi Pudis! Uncode is not only compatible but officially certified by WPML: https://support.undsgn.com/hc/en-us/articles/214003905-WPML-Multilingual-Certified
Hi, does your theme support https://woomultistore.com plugin? I’m thinking of syncing 4 different standalone Uncode theme websites on the ecommerce management. Thanks!
Hello! Unfortunately, we have never tested WooMultistore nor received any reports from Uncode users running it, so we don’t have enough information to confirm compatibility between the two. We see that they have a presale area, so we recommend checking with them if they have users who are also Uncode purchasers.
Since we support WooCommerce, Uncode’s basic functionalities shouldn’t have any issues working with plugins that extend WooCommerce’s capabilities. However, we can’t guarantee that advanced features, such as the custom cart, checkout, and product builder, will work without problems.
The best approach in these cases is to request a trial period or a free version of the plugin, if available, to test for any potential incompatibilities before making a purchase.
We strongly recommend reaching out to their presale department for further clarification.
All the best 
Hello, I bought your theme 3 years ago but the license seems to be invalid and I can no longer update your theme, the license code indicates that it is invalid. As a result, all the images on the site are blurred. Can you please help me? Thanks in advance
Hi abimmo51! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Yes, that’s what I did, but it doesn’t work, while the license is only used on one site
it says: According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license.
Hi abimmo51! We don’t have any private messages from your account.
Why my licence isn’t available ? I don’t understand I’ve paid for your theme 3 years ago
Hi abimmo51! If you’re having trouble using it again, it’s likely because it has already been used or is currently in use. The error message you receive when attempting to use it should provide the necessary details. Unfortunately, this isn’t something we can determine from here. We’ve already shared the relevant instructions above, and we recommend reaching out to us privately so we can investigate the issue further and help you resolve it. As told we don’t have any private messages from your account in our inbox.
how can i contact you in private ? Because I’m stuck as if I didn’t have a license, even though I do.
Hi abimmo51! We suggested how to contact us on the first message here. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
The field for custom CSS (Themes Options > CSS&JS) is disabled, so I cannot edit it. But it was working before. Do you have any ides how to enable it again?
Hi sajlent! You’ve likely installed something extra, like a plugin, that is interfering with this functionality. At the moment, we haven’t received similar reports from other users, and we can confirm that it works perfectly on the latest version of Uncode.
https://support.undsgn.com/hc/en-us/articles/214003905-WPML-Multilingual-Certified
https://support.undsgn.com/hc/en-us/articles/360002070717-Weglot-Multilingual-Certified
Hi there, Is there a way, while using the Post Module to display product categories, to show only child categories dynamically so that I can use this as a template (content block) for the archive page?
Example: If I am on the Electronics category page, I want to display only its child categories in a post format (e.g., carousel).
What the video covers is displaying product categories in different styles using post module with taxonomy custom query, but what I need is to display only product sub-categories of the current parent category.
Hi nader-amer! Then I don’t think this solution will work for your needs. I shared it because it’s the closest option available within the theme, but there’s no dynamic query functionality. If you have only a few categories, you could use CSS to hide elements based on the page, but this approach wouldn’t be practical if you’re dealing with many categories.
Hi! I read you have an Automatic Responsive Font Size feature. How can I override this and set a bigger font size for headings on mobile? Thank you for your help!
Hi vickymontero! Please follow this article: https://support.undsgn.com/hc/en-us/articles/18577548227101-Fluid-Responsive-Font-Size
Hi, it should be clearly stated that you are using WP Bakery as a site builder, to be honest, if I knew I would not have purchased it because I’m really not a fan…
Hi promotemyisland! All the information we provide states that Uncode uses a tailored version of WPBakery, and we have not communicated anything different. If Uncode doesn’t meet your needs, you can always request a refund like with any other theme.
Usually, it’s available on the right column of the theme or on the pictures. Here you have to scroll down under all the photos and look for it. How can I proceed for the refund please ? I really tried but I’m not comfortable with it.
Hi promotemyisland! You just need to search on Google “Envato refund”, ex: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund
Good evening: a pre sale question. I already know your theme, I have used it for several jobs (with another username themeforest) but in this case I have to add a customer area to the site where the owner of the site will go after registering in the customer area to upload videos that only those who have signed up for the course will be able to see. Is Uncode compatible with plugins for creating customer areas? a plugin like https://www.paidmembershipspro.com/ or others? A thousand thanks
Hi viaggiamo! We are sorry, but we can’t provide specific information on this since these are quite particular requirements. Over the years, I’ve seen users try different plugins, but nothing exactly like this. I think the best approach would be to test some free versions and evaluate which one suits your needs best. Let us know if you need any further information.
ok, leaving aside the plugin in particular, does the theme allow compatibility with plugins to create a members area? A thousand thanks
Hi viaggiamo! We have never used these types of plugins ourselves, and we do not officially support them as we do for WPML, WooCommerce, etc. However, we’ve seen users mention various options in the Help Center, but we can’t confirm their level of compatibility.
Hi guys, I can’t seem to make my footer sticky like your demo pages. I’ve tried importing multiple pages and none of them seem to have the correct settings. Can you help?
Hi deriusa90! Please follow this dedicated documentation: https://support.undsgn.com/hc/en-us/articles/21027037997341-Parallax-on-Sections-and-Sticky-Footer
Hello, I was using pricing tables. It displayed 4 pricing table columns with no issues. When I added a 5th column it broke and the display was off. Is it possible to have 5 columns for pricing tables? If so, what can I do?
Hi RellsFargo! Not sure how you created the 5 Columns since the Grid System is based on 12 subdivisions, and 5 Columns are not natively supported. One possible workaround is to create a row with 6 Columns and hide the last one. However, without checking your site, it’s difficult to fully understand your setup. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
I’m having some issues after trying out the Dynamic Srcset , and then I switched to Adaptive Images. On my PC and phone is no issue, but the phone from my wife still has the issues. The issues are images not being loaded. They have a square with a ? in the center, basically a placeholder. Why is this happening, how to fix it? I already tried the DELETE ALL IMAGES button many times etc
This is happening on the live website https://befitoriginals.com
Hi officialjduarte! Everything on our end is functioning as expected, so it’s difficult for us to determine what might be causing the issue on your wife’s phone—especially without knowing the exact device model. We recommend testing in Incognito mode after making any changes to settings and, if possible, using a dedicated tool like BrowserStack to verify how it behaves on the same device model.
Hello, can this work with Yournotify SMTP? https://yournotify.com/server/smtp/
Hi shinamee! It doesn’t seem to be something theme-related. From what we can understand, this service operates independently, so there should be no problem!
Hello Team. I have noticed that Uncode handles products with 1 variation well. I have excluded variations “3” which are the sizes. Now, when a product has 2 attributes (size and color), it doesn’t display links on shop/main page with attribute_pa_color, which means that when you click on the product color variation on the shop/main page, and you are redirected to the shop page, it doesn’t have the color selected that you just clicked. How can we fix this?
Hi officialjduarte! We are not able to replicate this issue on our demos, and it’s difficult to determine the specifics of your setup from here. In our demo, when selecting a variation, the page opens with that exact variation, e.g.: https://undsgn.d.pr/v/VTjmF4
Hi officialjduarte! This happens because when you exclude an attribute and display individual variations in the archives, WooCommerce doesn’t know which exact size to select. As a result, it cannot build a complete URL to show the selected attributes.
Please note that WooCommerce only displays a selected attribute if all attribute values are included in the URL—size included.
You might try setting a default size here: https://lopezb.d.pr/i/vYKWnR . However, this may not be enough for the reasons explained above. Unfortunately, if you exclude an attribute, this behavior is expected since a selection cannot be imposed arbitrarily.
I tried that before, I think it isn’t enough. So what can I do to exclude the size attribute properly? It’s messy when all the sizes are being displayed on the shop/homepages
Hi officialjduarte! Unfortunately, that is the only way the theme has to hide an attribute.
The video that you sent, is it possible to have the sizes inside the product image instead of the colors? How can I achieve that, that might be a good work around
Do you need something like this? https://undsgn.com/uncode/shops/shop-overlay-filters/
If this is what you need, you should select this: https://lopezb.d.pr/i/GmbHzQ
I tried selecting that, but it doesn’t change anything on my end unfortunately.
BTW, on your demo, when you click on size M, it also doesn’t pre-select the size when coming on product page unfortunately.
Hi officialjduarte! We really cannot understand why you keep encountering these repeated issues, and from here, there’s not much more we can do without access. The Envato support period exists precisely for this reason. If, for personal reasons, you weren’t able to build your site within the 6 months of support or chose not to renew it when offered, you should consider doing so. Without the ability to access your site, you need to understand that all we can do is point out the options we use in our demos. It becomes impossible from the outside to determine all the settings you might have misconfigured in WooCommerce or the theme.
Alright. I will purchase the support. Guess we really need it
Hi officialjduarte! If it’s not essential, you don’t have to do it. You can also use the Facebook group to confrontate with other users. However, please understand that from our side, we can’t diagnose all these issues remotely.
