8624 comments found.
I need to migrate the license to another domain. How can I do this?
Hello! If you tried to activate the license on a new domain, you should have seen an error message. Next to the error message, there is probably a ‘More Info’ link that takes you to a documentation page with all the information you need.
If you haven’t seen it, in a nutshell, please send a private message using the form on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi ! Just installed your theme and getting a CRITICAL scan alarm on WORDFENCE (and from my hosting provider) :
Filename: ./public_html/wp-content/themes/uncode/core/plugins_activation/init.php File Type: Not a core, theme, or plugin file from wordpress.org. Details: This file appears to be installed or modified by a hacker to perform malicious activity. If you know about this file you can choose to ignore it to exclude it from future scans. The matched text in this file is: ( isset( $value ) && is_object( $value ) ) {\x0a unset($value->response[ ‘js_composer/js_composer.php
The issue type is: Suspicious:PHP/anti-antiupdates.A.14052 Description: Routine used to hide available update notifications
Could you please confirm i can remove these lines to avoid hosting suspension ?
Hi bigweb_eu! This is a known false positive from Wordfence. No you do not risk any suspension of service by the host. Please follow this article: https://support.undsgn.com/hc/en-us/articles/14741976929693-Wordfence-false-positive
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
After purchase, can I use this to create multiple websites?
Hi developerjd007 and thank you for your interest! 
According to the Envato License Terms, it’s possible to use one of the Standard Licenses on one domain, this is the same for all the themes on Envato: https://themeforest.net/licenses/standard
Hi Uncode team, I recently migrated my website to a new domain, and now my registration is showing as invalid. Could you please help me reactivate my license as soon as possible? Let me know what steps I need to take. Thank you! I dont know hot to reach out to you guys unfortunately/ .
Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, first of all, thank you for the great theme!
I have a question about running FacetWP.
My setup: Uncode theme / ACF with custom posts type / Archive page with custom content block with included FacetWP Shortcode
I’m getting an error from FacetWP: “FacetWP has not detected a listing template.”
Any idea how to fix this? Something I missing? Or Uncode is not compatibile with FacetWP?
Or can you recommend a plugin that is compatible with Uncode and ACF?
I’d really appreciate any help, thanks in advance!
Hi fbl33! We apologize, but we have never used the FaceWP plugin, and it hasn’t been mentioned by any users in our Help Center, so we don’t have previous cases to reference. After researching online, I found an article in their documentation that specifically addresses this issue and offers potential solutions: https://facetwp.com/help-center/faq/why-am-i-seeing-facetwp-has-not-detected-a-listing-template-in-the-console/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Thank you!
Thank you for the confirmation!
If not allowed, please delete, but I found that WP Grid Builder works well for filtering custom posts in ACF & Uncode—maybe someone will find it useful.
Hi fbl33 and thank you for the confirmation!
Hi Uncode theme. I’m the happy owner of 20+ licence of your theme that I like a lot and use for so many website.
It’s the first time I experience this problem, but when I click on the “CART” or the CART icon on the menu, I experience a weird thing, my browser (google chrome) is saying “too many redirects”.
I clean my cache, saw all what I could do (ht access and so on), desactivate all plugin, but nothing changes … If you would have any idea to help me I would feel eternally grateful.
Congrats for the great theme.
Hi seriegrafik! Thank you for appreciating Uncode!
Unfortunately, without access, it’s really difficult to determine the issue—especially if it’s something unusual that no one else has reported. What I suggest is disabling Uncode and checking if the problem still occurs with the default theme (even if it doesn’t use Ajax). If you need further assistance, our Help Center offers dedicated support. Please submit a ticket so our team can check your installation and help find a solution: https://support.undsgn.com/hc
Hi there, do I have to adjust anything so that I can use the new row animations? I loaded the demo page and wanted to try, but it doesn’t work properly on my site. Thanks! Already loving the new demo content.
Hello! If you haven’t modified the theme’s code in your child theme (or worse, directly in the original folder) you should be able to see the new animations simply by enabling the new options in the Page Builder module. Make sure to clear your browser cache and, if applicable, your server and plugin caches; otherwise, there’s a risk of still loading old versions of the JS files that don’t include the new functions.
If you’d like, please provide a page URL so we can check the issue you’re experiencing.
Anyway, if you need dedicated assistance is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Ha! There you go! Clearing all caches did the job. Oh my, it’s always the simplest solution. Thanks for helping.
You’re welcome, all the best
I am trying to find a plug-in to allow reviews with images that can work well with Uncode aka WPBakery Page Builder – which one would be the best!
Hello! We haven’t specifically tested any plugin for reviews with images, so we can’t guarantee full compatibility with Uncode. However, since Uncode is fully compatible with WooCommerce, most well-coded review plugins designed for WooCommerce should work fine.
We also haven’t received many requests about this in the past, so we don’t have a specific recommendation. Have you already tried any plugin? If so, let us know which one and what issues you encountered, and we’ll be happy (if possible) to provide guidance. We also recommend testing any plugin in a staging environment first to ensure it works smoothly with your setup.
If you need dedicated assistance is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
I tried “ReviewX.io” their plug-in which is definitely the most modern and best looking, however ReviewX doesn’t support WPBakery Page Builder yet. ReviewX supports Elementor, Oxygen builder element, and Divi builder to display reviews on your website. They told me I have to use shortcodes to display the review widgets. So what is the best way that I can do this, I’m now trying to figure out
Thanks for sharing your findings. Since (as you say) ReviewX provides a shortcode to display the reviews, you can try adding it inside a Text Block or Raw HTML element in WPBakery Page Builder. This should allow you to place the reviews anywhere on the page.
If you need to display the reviews in the default WooCommerce review section, you might need to edit the `comments.php` file in your child theme and insert `do_shortcode(‘[your-reviewx-shortcode]’)` in the appropriate place.
For further assistance you can contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hello Uncode team, i am pulling a live site to my staging environment to another staging/mydomain url and once changes are done i will re upload to original server.? I got errors trying to updates ucode plugins. How can i mange this. Client hosting wont let me staging that’s why i am using mine. How is the way to do this? Thanks
Hi carlosrosales1979! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello, I encountered the Error 23 while updating two of uncode core plugins: Slider Revolution and Uncode Wireframes. There is a message: There is an expected problem related to a possible website migration. Please remove the Purchase Code and register the product again from the System Status to validate the Purchase Code again. If the issue persists contact the theme author. (Error 23)
what should I do?
Hi dzessss! It seems you migrated these sites from the original registration URL, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
My host is saying there is critical errors with theme and needs update. Went to update theme and it is giving an error, same with the plugins for the theme. Nothing is updating. Please provide instructions, I don’t like when themes have all these issues. You should be automatically updated ciritical theme issues for everyone.
thank you
Hi silviamancini! Yes, sure! You can test it yourself: https://undsgn.d.pr/v/AUWT0U
Cool! I love your theme and team! Thank you
Thank you for the confirmation!
I have a counter as a headline element. But there is no space between the counter number and the suffix. If I insert a space before the suffix word, it is automatically deleted after a short time. Is there a fix for this?
Hi heikographyx! We are sorry but it’s not easy to understand this without a link and a check to your installation if you have an odd issue that was not reported before. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket (insert the link and possible logins) so we can check your installation and support the solution: https://support.undsgn.com/hc
Hello there,
I bought the license a while ago and never used it for a finished website, just played around with it. It now says my Envato code is already registered, but there is no active site using it … and I can´t use it for the final product I wanna bring live now.
Can you delete the use for the old one, as I don´t have any access here anymore… the WIP site is not existing anymore?
Please help…
Hi Beaverlicious! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Does theme has WPML integrations?
Hi Pudis! Uncode is not only compatible but officially certified by WPML: https://support.undsgn.com/hc/en-us/articles/214003905-WPML-Multilingual-Certified
Hi, does your theme support https://woomultistore.com plugin? I’m thinking of syncing 4 different standalone Uncode theme websites on the ecommerce management. Thanks!
Hello! Unfortunately, we have never tested WooMultistore nor received any reports from Uncode users running it, so we don’t have enough information to confirm compatibility between the two. We see that they have a presale area, so we recommend checking with them if they have users who are also Uncode purchasers.
Since we support WooCommerce, Uncode’s basic functionalities shouldn’t have any issues working with plugins that extend WooCommerce’s capabilities. However, we can’t guarantee that advanced features, such as the custom cart, checkout, and product builder, will work without problems.
The best approach in these cases is to request a trial period or a free version of the plugin, if available, to test for any potential incompatibilities before making a purchase.
We strongly recommend reaching out to their presale department for further clarification.
All the best
Hello, I bought your theme 3 years ago but the license seems to be invalid and I can no longer update your theme, the license code indicates that it is invalid. As a result, all the images on the site are blurred. Can you please help me? Thanks in advance
Hi abimmo51! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Yes, that’s what I did, but it doesn’t work, while the license is only used on one site
it says: According to the Envato License Terms, you have exceeded the maximum number of activations permitted for a single Purchase Code. Please purchase an additional license.
Hi abimmo51! We don’t have any private messages from your account.
Why my licence isn’t available ? I don’t understand I’ve paid for your theme 3 years ago
Hi abimmo51! If you’re having trouble using it again, it’s likely because it has already been used or is currently in use. The error message you receive when attempting to use it should provide the necessary details. Unfortunately, this isn’t something we can determine from here. We’ve already shared the relevant instructions above, and we recommend reaching out to us privately so we can investigate the issue further and help you resolve it. As told we don’t have any private messages from your account in our inbox.
how can i contact you in private ? Because I’m stuck as if I didn’t have a license, even though I do.
Hi abimmo51! We suggested how to contact us on the first message here. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
The field for custom CSS (Themes Options > CSS&JS) is disabled, so I cannot edit it. But it was working before. Do you have any ides how to enable it again?
Hi sajlent! You’ve likely installed something extra, like a plugin, that is interfering with this functionality. At the moment, we haven’t received similar reports from other users, and we can confirm that it works perfectly on the latest version of Uncode.
https://support.undsgn.com/hc/en-us/articles/214003905-WPML-Multilingual-Certified
https://support.undsgn.com/hc/en-us/articles/360002070717-Weglot-Multilingual-Certified
Hi there, Is there a way, while using the Post Module to display product categories, to show only child categories dynamically so that I can use this as a template (content block) for the archive page?
Example: If I am on the Electronics category page, I want to display only its child categories in a post format (e.g., carousel).
What the video covers is displaying product categories in different styles using post module with taxonomy custom query, but what I need is to display only product sub-categories of the current parent category.
Hi nader-amer! Then I don’t think this solution will work for your needs. I shared it because it’s the closest option available within the theme, but there’s no dynamic query functionality. If you have only a few categories, you could use CSS to hide elements based on the page, but this approach wouldn’t be practical if you’re dealing with many categories.
