8592 comments found.
I’m just trying to find where to change the default line height for the main body/text box.
Hi waynechicago! You right, we missed this option, you can use this small snippet in the Theme Options > CSS:
p, li, dt, dd, dl, address, label, small, pre, code, span.tab-excerpt {
line-height: 2;
}
Awesome. Thank you so much for the quick response!
Hi waynechicago, and thank you for the confirmation! 
Hi, I would like to report a bug in the builder. When editing styles and scripts for a specific page, at the bottom of this custom styles popup appears an Update button, whereas we previously had a Save button…it forces us to refresh the page every time, which is very impractical. Thank you!
Astrid.
Hi setsettings! Please follow: https://support.undsgn.com/hc/en-us/articles/26257708822685-WPBakery-Page-Builder-8-3
Hello. I am facing a major issue after this update.
As soon as any of the page loads on the website, the page automatically shifts downward. Like the page is dropping down 50px as soon as it loads. Even after refreshing it multiple times, it kind of shifts or drops downwards, once it loads. It is happening across all pages and portfolio including Home Page.
Have gone through most of the Theme Options, even Reset them, but this issue is still there.
Please guide me towards a solution.
Hi psyddix! We doubt it’s a problem with the update, otherwise, you would see hundreds of similar reports here. In any case, without a link, we can’t really understand what’s creating this shift. Please share the link.
Hi! I was wondering if it is possible to build a portfolio page with two columns, each one with independent scrolls, using uncode. Something like this:: https://www.josepferrando.com/458-school-culinary/
Thank you so much!
Hi iqmartins! We are sorry but it’s not possible to create this type of layout natively. You would need to add some CSS code.
Hi Unable to update theme extensions Thanks for the help
Hi zutercherri! Do you have a specific error message? In that case, try to be as specific as possible so we can possibly help you.
Hi For each of the extensions, the message is something like: An error occurred while updating Uncode WPBakery Page Builder: Unable to create folder. /homepages/31/d201913817/htdocs/clickandbuilds/TestEric13/wp-content/upgrade/uncode-js_composer-r1Rl1h
Hi zutercherri! It seems that your installation is suffering from some issue with permissions. When the update system tries to create the new folder, it gets blocked. You should try to verify the server permissions for the “plugins” folder of your installation.
I haven’t changed the folder permissions at all, so I don’t understand. The other extensions have been updated. What values should I use? 777 or something else?
Hi zutercherri! We understand that you haven’t changed anything, but this is our assessment based on what you’re telling us. If it were a theme problem, we should be seeing thousands of users reporting the same issue, right? The main “Plugins” folder should have permissions set to 755 (rwxr-xr-x), 777 is too permissive. PS. If you search online for “WordPress Unable to create folder,” you’ll find many results. Besides permissions, some articles also discuss exhausted disk space as a potential cause.
Also another question is it easy to mix and match content?
Hi Walizen! Yes, it’s really easy to mix each section of every demo with sections from any other demo. To do this, you just need to copy the section and paste it into the page you want, ex: https://support.undsgn.com/hc/en-us/articles/360002620538-Copying-Rows-VC-Clipboard
Alternatively, you can also use the Wireframes plugin to import individual sections into any existing page and thus compose your personal layout: https://undsgn.com/uncode/wireframes/
Excellent buy soon
Hi Walizen and thank you for the confirmation!
Hello Friends Impressive updates Does text reveal animation work on mobile?
Looking forward to purchase
Blessings❤️
Hi Walizen, and thank you for appreciate Uncode updates!
Typically animations are deactivated on mobile devices for performance reasons. In any case, I can check with the developers if there’s a hook to enable this type of animation on mobile as well. Please send us a notification here during the week so I can get instant feedback from the developers since they don’t work on weekends.
Yes great most mobiles can handle it That would be nice..
Hi Walizen! Yes, we didn’t mean performance in the sense that devices don’t support it, but rather that animations are not something that mobile speed tests like from a performance perspective. Anyway, we confirm that the option works on mobile devices but in our Demo by choice, we have activated the option “Disable Animations on Mobile”.
I see.. Your updates are very impressive.. Buy soon ✌and thanks for prompt reply
Thank you for the confirmation!
I am only getting full transparency. I wanted slight fading to the top
I currently have the full menu blurred. I wanted the top of the to be fully blur, while the bottom of the menu to not be blur like in the demo link provided.
Hi suvidhi23! Please follow this article, we call this feature “Blur Progressive”: https://support.undsgn.com/hc/en-us/articles/25107282307485-Blur-Progressive
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
This was perfectly what i was looking for. Thanks.
Hi suvidhi23 and thank you for the confirmation!
Hey guys, could you please help me with a css trick to make the mobile menu burger size bigger, I tried a few options but they don’t seem to work well.
Generally speaking I feel like with the current trends and mobile dominance it might be the time to make a few things tad bigger or give us an option like with button sizes
Thank you!
Hi atercervus!
lines-button .lines,
.lines-button .lines:before,
.lines-button .lines:after,
.lines-button .lines > span {
border-radius: 2px;
height: 4px;
width: 30px;
}
.lines-button .lines:before {
top: 8px;
}
.lines-button .lines:after {
top: -8px;
}... or you can also try this one:.mobile-menu-button.mobile-menu-button-light.lines-button {
transform: scale(1.5);
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
I posted it here instead of raising a support ticket because I believe this could be interesting for other theme users.
Thank you for the response, unfortunately neither option works
The first makes only top and bottom lines bigger and then the cross is offset/crooked. The second option changes nothing.
Hi atercervus! Please specifically request support through private support channels. Similarly, we try not to share relevant information with all users who don’t purchase the theme and download it from cracked versions. Anyone interested in small tricks can always open a ticket. In any case, if they don’t work for your setup, please share the URL of your site so we can create it based on your settings.
Fair point re cracked versions. I’ll create a support ticket now.
Hi atercervus and thank you for the confirmation (as you can see, providing the exact customer link can also help; generally, users prefer to share the URL privately)! I see that one of our agents has already responded to you. Let us know if this new trick works for your setup!
Hello
I’m wondering why I can no longer define other colors in the Media Gallery for the overlay.
I have checked the code and it’s using for the div a class named “old” Thats why the overlay color is not visible anymore. Why ? I need this option for many pages i have build … I want to change the hover color for each medium individually. Just like before… Bug?
Hello docperi,
sorry for the issue, but yes, it is a bug, and the new update, which will be available in a few hours, should fix it. Sorry for the inconvenience, and thank you for your patience. All the best
Thank you for your super fast support
Hi docperi, and thank you for the confirmation (the update is delayed a bit to insert a few minor fixes).
Hi there,
So I bought this theme years ago for my portfolio website. But since then I revamped my look twice with two other themes. I did not deactive the theme. I want to use it again on another of my websites but I cannot activate it because it says its activated. Can you help?
Hi fromafamilyofkings! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, I notice that the grid icon and stats section only shows 4 call outs instead of 8 like the desktop version on google chrome mobile browser. is there a way to fix this for my site because it works fine on safari. here’s the reference https://undsgn.com/uncode/homepages/creative-company/ (All blue section)
Hi jaythegreat7! These Columns have the Responsive Visibility option set to none on mobile devices as a design choice, ex: https://support.undsgn.com/hc/en-us/articles/214003625-Column-Settings#&gid=1&pid=7
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hello,
When I check the demo page you released ( https://undsgn.com/uncode/homepages/portfolio-video-shots/ ) on an Android mobile device, the lightbox doesn’t appear to work as smoothly as expected. You can see the issue in the following video ( https://youtube.com/shorts/0KxE1phWp9g ).
Would it be possible to resolve this through the theme options?
Thank you in advance for your help.
Best regards, Shund
Hi Shund! Thanks for the notification. I’ll pass this on to the developers and we’ll let you know if it can be easily resolved or if a theme update is necessary.
Thank you for your quick reply. I look forward to hearing from you soon.
Best regards, Shund
You welcome!
Hi Shund! Please try to insert this code in your Theme Options and be sure to clear your possible site cache as well as your device cache (or test in Incognito). From here it does the trick:
@media (max-width: 959px) {
.lg-outer, .lg-backdrop {
right: auto;
width: 100vw;
}
}
Hello,
Thank you for your support. I was able to temporarily resolve the issue by adapting the code you provided. I hope this issue can be addressed in a future theme update.
Thank you again.
Best regards, Shund
Thank you for the confirmation!
Hello,
I’ve found that the issue I mentioned earlier happens on mobile devices when the “Special Cursor” feature in the Media Gallery is enabled.
Could you consider disabling this feature on mobile or adding a note to inform users?
Thank you. Best regards, Shund
Hi Shund! From what we can see, it’s not related to the “Special Cursor”. Anwyay, a few days ago we released a minor update that incldue also this fix: https://support.undsgn.com/hc/en-us/articles/213454129-Change-Log
Hello, Thank you for the quick update.
The same issue still occurs when “Special cursor tooltip” is enabled, regardless of whether “Tooltip > Thumbnail title” is set to “Display on Desktop”.
Disabling “Special cursor tooltip” resolves the issue, so it seems the problem is related to that feature.
I’ve handled it by creating separate media galleries for mobile and desktop, so it’s not an issue for me personally — but I wanted to share this in case it helps with future optimization.
Best regards, Shund
Hi Shund and thank you for the report! I’ll pass it to the developers even though from what they told me, it’s not related to any kind of special cursor. In any case, they can have a second check to confirm these details.
Hello,
If the issue is still unclear, please note the following: The problem does not occur with only the “Special Cursor” enabled. It only happens when the “Special Cursor Tooltip” is also turned on. Hope this helps with your investigation.
Best regards, Shund
Hi Shund! I’ve already passed your notes to the developers and we’ll provide you with feedback as soon as possible!
Hello Shund! We have a potential fix and it will be released with the next update, even though we don’t have a release date yet. So, if you’d like to test it in the meantime and share your feedback, we’d really appreciate it.
@media (max-width: 959px) {
.lg-on,
.lg-on body {
overflow: hidden !important;
}
.lg-outer {
bottom: auto;
height: 100vh;
}
}We tested this solution with Chrome on Samsung Galaxy S23 (v.13.0). Let us know, all the best
Hi there, I’ve been using Uncode for a long time now and regularly update my webiste using some of the new template. Unfortunatelent, I realize today that Creative Lab, wasn’t an option to import, nor was Creative Prototype. Any advice?
Hi YnnHlr! These templates are part of the latest version of Uncode. If you don’t have these on your Single Import list, this means you don’t have the latest version of Uncode: https://support.undsgn.com/hc/articles/214001205
Hi, im using off-canvas menu on desktop and mobile. Is there a way to setup a different navigation layout on an individual page? For example, having a different menu layout on the blog archive and blog posts?
Hello. Im an old customer and if you check my purchase key (I’ve sent via email to you guys) you will notice that it has never been used before. I might have TESTED its functions in one site or two but ended up installing another theme. So far I have never used Uncode on any of my live/active sites and would like to do it. But you guys need to “free” the serial from whatever site is related to. I probably forgot to reset it prior to installing another theme. (Or maybe its probably offline or even deleted) as I said, I merely TESTED it, I repeat I’ve never used in an active/live website. I’ll be actively using it on website described on the email i’ve just sent for the first time. Thanks!
Actually, Im about to buy another copy of your product, so just make the older serial free/released/dissociated from any site whatsoever so I may use it on another site that I might build in the nearby future. Thanks! Just for the record, my email is: luiz.pimenta@live.com God bless
Hi luizpimenta! We just replied to your request!
I would like to achieve a divider line between the horizontal menu items, how can we achieve this please? https://befitoriginals.com is the site
Hi officialjduarte! You can use something like this:
@media (min-width: 960px){
body[class*=hmenu] .menu-horizontal-inner .navbar-nav-first:not(.menu-accordion)>ul.menu-smart>li:not(:last-child)::after {
content: '';
display: block;
height: 50%;
position: relative;
border: 1px solid green;
width: 1px;
z-index: 99999;
}
}
Thanks. But I was actually referring to especially the mobile menu, to get divider lines inbetween all the items to make it look more organized
Hey, do you got the fix please?
Hi officialjduarte! How should we understand that you’re asking for help with a Mobile Menu customization if this is not specified?
@media (max-width: 959px) {
.menu-horizontal.menu-dd-shadow-xs.menu-sub-enhanced {
width: 100%;
margin: 0 18px;
}
body.menu-mobile-borders .submenu-light .menu-smart li a {
width: 100%;
border-top: 1px solid #ddd;
}
body:not(.menu-mobile-centered) .main-menu-container .menu-smart ul a:not(.cart-thumb):not(.btn) {
margin-left: 0px;
}
}
@media (max-width: 959px) { .menu-horizontal.menu-dd-shadow-xs.menu-sub-enhanced { width: 100%; margin: 0 18px; } }
body.menu-mobile-borders .submenu-light .menu-smart li a {
width: 100%;
border-bottom: 1px solid #ddd;
}body:not(.menu-mobile-centered) .main-menu-container .menu-smart ul a:not(.cart-thumb):not(.btn) {
margin-left: 18px;
border-left: 1px solid #ddd;
border-bottom: none !important;
}I have changed the code to this, it’s very nice thank you. Only thing is, the border-left line is touching the border-bottom line, upon opening the border-bottom line of the subject should be gone, how can I do that?
.fa-angle-right:before { display: none; } @media (max-width: 959px) { .menu-horizontal.menu-dd-shadow-xs.menu-sub-enhanced { width: 100%; margin: 0 18px; } body.menu-mobile-borders .submenu-light .menu-smart > li { border-bottom: 1px solid #ddd; } body.menu-mobile-borders .submenu-light .menu-smart > li > ul > li > ul > li > a { width: 100%; border-left: 1px solid #ddd; border-bottom: none; } } body:not(.menu-mobile-centered) .main-menu-container .menu-smart ul a:not(.cart-thumb):not(.btn) { margin-left: 18px; } body:not(.menu-mobile-centered) .main-menu-container .menu-smart ul ul a:not(.cart-thumb):not(.btn) { margin-left: 45px; }
I fixed it like this, please help me adjust it to desktop now also to make it perfect
Hi officialjduarte! Really not sure what you need on the desktop version, at least upload an exact screenshot of what you need since moreover, help with customizations is even not part of the Envato Support Policy: https://themeforest.net/page/item_support_policy#whats-not-included-item-support
I fixed the mobile menu to be perfect. Now we just need the desktop version to be correct as well, so the code doesn’t affect the desktop menu.
Well, I have already fixed everything, thanks for the support. Only thing I need is: account icon enabled on desktop, but disabled on mobile. And “Account” in the menu on mobile, but excluded on desktop. Can you help with that?
I also notice that on the mega menu “Bestsellers” and “Sale” are not clickable because they are now part of the mega menu.. but they should be clickable. Any fix forthat?
Hi officialjduarte! Activate the Account Icon first, and a link to the account page in the Menu, it’s pretty easy when you have this hide and show them selectively based on the breakpoint. The Megamenu titles cannot be clickable links as noted in the documentation, these are elements that open the children, please follow: https://support.undsgn.com/hc/en-us/articles/213457169-Megamenu
Thank you. One last thing, how can we change that certain delay of image loading when you come on a page? It seems there is a standard delay always somewhere, for example coming to the homepage, that fading animation and similar to the product pages, it’s not so user friendly.. Also the slider dots of the product images load after 2 seconds or so.
Hi officialjduarte! We don’t see anything strange on your site, perhaps what you’re describing is just the loading time of media and JS files. I also notice you have optimization plugins, so I have no idea if these have functions to serve the page when all assets are ready. Please always verify against the official demo.
Hello, I have a portfolio Carousel and I am trying to show the items of one category only, but when I type the name of the category in the post settings, it is automatically deleted. I don’t know what the problem is. Thank you.
Hi Saris and sorr for the delay during the weekend!
If you are using Portfolio and any other custom Post Types, you need to use the Taxonomy fields as indicated in the option description, ex: https://undsgn.d.pr/i/kBjdYV
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hi, I had to manually update the theme and now i’m getting an error when trying to install Uncode Core:
Updating Plugin: Uncode Core Download dell’aggiornamento da /XXXXXXXXXXXX/uncode-core.zip…
Il download non è andato a buon fine. Non è stato fornito un URL valido.
TGMPA v2.6.1 Return to Required Plugins Installer
How can I fix this? Thank You
Hi RunDesign! Probably it’s a permission issue, anyway it’s not something we can understand from here since we need complete logins to check… If you need support, it’s offered in our Help Center, where we have a completely dedicated support team. Please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
thank you, just done
Hi RunDesign! Ok we’ll check soon.
Hi, On our website stierius.de, which runs with the Uncode theme, there are error messages when updating plugins and themes like
“There is an expected problem related to a possible website migration. Please remove the Purchase Code and register the product again from the System Status to validate the Purchase Code again. If the issue persists contact the theme author. (Error 23)”
... and if I want to relink the data source of the adapter list in the wpDataTables plugin, I don’t see the current data source or the option to change something …
From the error messages, it looks to me as if Uncode wants me to re-register the theme. The key is probably still linked to the development domain and needs to be linked to the live domain again, could that be the case?
What do I have to do to ensure that the Envato purchase code can be used again after deregistration?
With kind regards Pascal Wagner E-Mail: pw@teamkipp.de
Hi teamkipp! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
