8593 comments found.
Hello, I know that there are many parameters that will affect the site speed and although I have done all the necessary acceleration operations, my page opens very, very slowly. My hosting provider mentioned the slowness caused by intensive database usage. Could this have something to do with the theme? I will take your suggestions into consideration, thank you.
Hi daystoretr! Here we have a dedicated chapter from our documentation you can consult: https://support.undsgn.com/hc/en-us/articles/115004168269-Optimise-for-speed
Without looking at your site, we cannot provide anything more specific. However, what I strongly recommend is to use a cache plugin, utilize Uncode’s performance options such as Split JS and CSS, and also use Dynamic Srcset images.
Hello, I will start creating a new site with uncode. I installed wordpress 6.8.1. I will update the php version, which php version does uncode work with, which one do you recommend I update to?
Hi ozgeozkul! You can use any of the WordPress stable versions (we would say no higher than PHP 8.1): https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hello. Is there a “Notify me” option when a product is out of stock? Right now, when a product is out of stock, it’s also not clickable anymore, how can we make sure it’s clickable, even though if the “Notify me” option is not available? Making sure a variation remains clickable would improve the UX, otherwise customers can’t click the other color variation when a size is out of stock from 1 color variation, they would have to check other size attributes options and then only is the color variation clickable.
Hi officialjduarte! We’re not sure we understand what you’re saying; perhaps you could share the link. In any case, unless you’re using plugins, all of this is native WooCommerce behavior, and there is nothing in Uncode that modifies the native behavior of WooCommerce for these things.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Apparently, by default WooCommerce disables the variations that are out of stock (grays them out, makes them more transparent) – I want to keep that same styling of graying out / making more transparent. But, they still need to remain clickable.
Hi officialjduarte! Unfortunately, we cannot change the way this works. We rely on WooCommerce features for this, so WooCommerce itself is what does this. It’s not the theme. It is apparently possible to click on variations if it is out of stock, though. I don’t know if it is possible in your case, and we couldn’t find the reason why it goes that way with us. But as always, check if you have the same behavior with the default theme as well: https://lopezb.d.pr/v/wzEMQQ
You were right, I had this code in functions.php: /* Gray Out Variations / add_filter( ‘woocommerce_variation_is_active’, ‘grey_out_variations_when_out_of_stock’, 10, 2 ); function grey_out_variations_when_out_of_stock( $grey_out, $variation ) { if ( ! $variation->is_in_stock() ) { return false; } return true; } / Gray Out Variations */ I would like to achieve a way that grays out the variations when out of stock, but still make them clickable, so that customers can get a notify when available button to enter their e-mail.
Hi officialjduarte! Unfortunately, we can only repeat what was stated above. This is not WooCommerce’s behavior; we follow what WooCommerce does, so if you’re looking for different behavior, you need to code your own function.
Hello, I want to make a label that can be seen on the cover image of my products. For example, “Buy 4, pay 3”. But I couldn’t find where to do this. Can you help me?
Hello, if I understood correctly, that feature isn’t part of the theme, and WooCommerce itself doesn’t provide it natively. Additionally, we don’t showcase it in any of our demos. However, if I’m missing something, please let me know.
If you’re looking to add this functionality, we can only recommend exploring third-party plugins, such as this one: https://yithemes.com/themes/plugins/yith-woocommerce-badge-management/ Please note that we don’t provide support for specific plugins, but WooCommerce extensions should work with the default product layouts in Uncode, so it might be worth giving them a try. Let us know, best 
The problem is Solved
Good to know. All the best
Hello, In 2022, I purchased a license and one year of support to create our own architecture website. Unfortunately, due to our workload at the time, I wasn’t able to complete it. Now I want to finalize the site, but since my support period has ended, I understand I need to purchase support again.
Here’s my question: I plan to buy the Uncode theme again for a new e-commerce site, along with one year of support for the second license. Can I also use the support from this second license for my first license, or would I need to purchase a separate support package specifically for the first license?
Hi ozgeozkul! Support is not strictly related to the License. If you can access the support service, you use it for both projects.
re: testimonials (dark blue row) on www.sunnystart.co.th I’m using a content slider but the height of each slide seems to change depending on the content. is it possible to set a fix height so it doesn’t change?
Hi Praevaryn! Please give the Column container a minimum height on mobile, test a few values, ex: https://undsgn.d.pr/i/70Tn3G
We kindly remind that this is not a tool for on-going support or fine-tuning, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
www.sunnystart.co.th re: this website, the buttons change size when the size of the screen is changed, to fit the text that’s split into 2 lines. Is it possible to just decrease the size of the button when the screen is too small so that the text isn’t split into 2 lines and the buttons remain the same shape
Hi Praevaryn! There is no method to automatically decrease the button size when they split into two lines. Unfortunately, CSS doesn’t provide a way to detect the specific breaking point at which these buttons no longer fit within their available space.
Is there a way to decrease button size at a certain screen width size?
Hi Praevaryn! No as told there is no a programmatic option. You can try to create a Media Query (there are various tools out there) and simply use this selector with the new font sizes you need:
.btn {
font-size: 14px;
}
I would like to set up a new website for a customer using Uncode. However, I need a pop-up that I can open from a gallery with team members for each team member.
I am trying to add a pop-up link to the team members within a grid on an existing installation. I have installed Popup Maker, but it does not work. It also does not work when I set it as a custom link in the individual block. Is this even possible and, if so, how? I could not find anything about this in the support section or Facebook user group. Opening a pop-up from the page is no problem… But with Teammembers …
This is crucial for me, because otherwise I will have to switch to a different theme, which I would prefer not to do.
Can you help me on that?
Hi docperi! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
This is a presale Question. I no longer have support for my other two installations. That’s why I can’t submit a ticket. As I said, before I purchase the theme for the new customer, I need to know whether it will work or not.
Hi docperi! Yes, it’s possible, confirmed, ex: https://lopezb.d.pr/v/eJ0My8
Thx
Thank you for the confirmation! 
Hello, I’m planning to use your theme for a WordPress dropshipping website. Before purchasing, I’d like to confirm whether your theme is fully compatible with the following plugins:
AliDropship
Spocket
Please let me know if your theme supports these plugins without issues. Thank you in advance!
Hi seddighfati and thank you for your interest!
We’re sorry, but this is not something we’re familiar with since we have never received this request from other users, and no one has ever asked about this in our private support either. If you’d like to try it yourself, we guarantee you a refund if the plugin doesn’t work, so you can test it risk-free.
I just wanted to express my sincere appreciation for your amazing work. I’ve been a loyal fan of the Uncode theme for a long time — I’ve purchased it multiple times under my personal account and also on behalf of various organisations I work with.
Uncode has consistently proven to be one of the best-designed, most flexible, and high-performing WordPress themes I’ve ever used. I genuinely enjoy building websites with it, and I plan to continue purchasing and recommending it well into the future.
Hi SimpleSmart! Thank you for your kind words about Uncode. It’s truly rewarding to hear that our theme has consistently met your professional needs across both personal and organizational projects.
If you have any suggestions or specific requests in the future, please don’t hesitate to let us know. We sincerely appreciate your trust in our product!
On mobile, the website www.jongd.com’s menu has a flags language switcher which I added under text using Menu Mobile Extra HTML. Is there a way to increase the space between the text and the language switcher?
Hi Praevaryn! Here you are:
.country-selector {
margin-top: 36px;
}
Did not work
Hi Praevaryn! We don’t see the code we suggested in the page code. Where you inserted it?
Theme Options > CSS & JS
We don’t see it, try with this one:
aside.country-selector.weglot-inline {
margin-top: 36px;
} As you can see, this code but also the previous, are correct: https://undsgn.d.pr/i/nYyfmc
Hi I am creating a website in a subdomain. After completing the website, I will shift to a live domain, hoping it will not face any problems
Hi Snapshot00! A subdomain doesn’t create any problems because it’s the same domain. In any case, find an article with more information here, and you can always contact us to resolve any issues: https://support.undsgn.com/hc/en-us/articles/11143875681693-Register-a-Staging-Domain
No, this time subdomain is different than main domain
Hi Snapshot00! As described in the documentation, if you have a problem related to a particular setup, you simply need to contact us, so this is not something you should worry about.
Hi! I can’t anymore. It says I’ve exeeded the max numbers of activations? I have only the one site of mine running with your theme? the site isn’t working properly anymore so I need update at least the plugins. I hope you can help? thx!
Hi StephanRender! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, I’m wondering how I can change the font weight and size of mobile submenu items?
Hi Praevaryn! Please share the link of your site otherwise is not possible to understand the settings you are using.
www.sunnystart.co.th On mobile, for example, the menu item “School Based Therapy” and submenu items “Therapy Services” and “Speech & Language Therapy” etc etc are all the same font size, weight, and it is hard to distinguish what is a menu item and what is submenu
Hi Praevaryn! For the font size you can use this option: https://undsgn.d.pr/i/UcEXSg
For the font weight, please use this small snippet:
@media only screen and (max-width: 720px) {
body.menu-mobile-centered .main-menu-container .menu-horizontal .menu-horizontal-inner ul.menu-smart.menu-primary-inner ul li.menu-item:not(.uncode-cart) > a{
font-weight: 400;
}
}
Thank you! Is it possible to change the font weight of the mega menu title? For example “Therapy Services” is the title of the submenu item “Speech & Language Therapy” etc
Hi Praevaryn! Please try this one:
@media (min-width: 960px) {
.menu-sub-enhanced.menu-horizontal .menu-smart > .mega-menu .mega-menu-inner > li > ul > li > a {
font-weight: 800;
}
}
Sorry, I meant for mobile version. On mobile, how do we change the font weight of the mega menu title? For example “Therapy Services” is the title of the submenu item “Speech & Language Therapy” etc
Hello, just change the media query like this:
@media (max-width: 959px) {
.menu-sub-enhanced.menu-horizontal .menu-smart > .mega-menu .mega-menu-inner > li > ul > li > a {
font-weight: 800;
}
}Let us know, best
Hi, unfortunately it did not work. If you view www.sunnystart.co.th on mobile, the mega menu title is still the same font weight 400 (Click School-Based Therapy to see mega menu titles Therapy Services, Educational Services, and Screenings & Assessments)
Hi Praevaryn! We see this: https://undsgn.d.pr/i/DcmJ99
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hi, exactly, that’s what I am trying to say. Therapy Services (the submenu title) should be font weight 800, but it is 400 even in your screenshot
Hi Praevaryn! Ok now make sense, use this and remove the last code we shared:
@media (max-width: 959px) {.navbar-main .mega-menu-inner .drop-menu > li a {
font-weight: 400 !important;
}}PS. Note that if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution: https://support.undsgn.com/hc
Hi,
TBH I have tried this theme before, as an eager beaver but with not much success. The content import was not consistent in my experiences, and the theme was sluggish overall. Which I did not believe was due to my hosting provider.
You kindly, rightly, invoked a refund.
I envisage the speed and other issues prior have been improved.
My Q prior to any retry of the solution is… in one installation is it possible to use varying layouts (i.e theme implimentations of another design) within the one site install? And no, I don’t mean recreating as such via the wireframing system, I mean navigating to from one theme/design/page implimentation to another? For instance, one theme/design/implimention may have a better portfolio display, than another–and which may be desirable to use. If you get my drift.
Apologies if this have been answered prior.
Best
Hi rosebud! We don’t understand your request clearly. Do you mean that you’d like to have different configurations of general options in the same installation? For example, different Menu layouts depending on the page?
Sorry… my bad. I mean if I wanted to use the Classic Agency as a “base” install. But I wanted to use Creative Lab as a separate portfolio page within the install. Is that clear?
Don’t sweat it I think one of your YT videos answers the Q.
Feel free to remove the query if you wish.
Thank you for the confirmation!
Hi, I am using the latest version of the theme. It seems there are a few placeholder images from Uncode in the media library. I try to delete them but they keep coming back. How to delete them permanently and not have them come back?
FYI I did not even import any demo contents.
Hi puichingho! Don’t worry, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution (or at least asjk for help with an account that bought the theme): https://support.undsgn.com/hc
I would to unregister my previous unicode website
Hi! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hello! I am trying to reset my license so I can use it for the new website. I have deregistered the license on the old website, but it appears that didn’t work. I am unable to create an account on your support website because my license has expired. I only need a license reset. Please advise. Thanks!
Hi! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Heyy! I use a content block for my blog posts to be displayed, and I need to use a different color on my posts’ links with a white background. By default, my site is all black with very bright link color (looks good), but on a white background, is too bright.
I tried overwriting it with the default CSS color for the blog posts links, but it looks like the theme has !important added at the color hex, and I can’t overwrite it. Is there any way around this? https://snipboard.io/4fmNex.jpg
Hi Businezz98! Please note that it’s not very easy to understand the context and therefore suggest a possible code that allows you to change what you want. Share the link to your site and specify only what element you want to change. In any case, I think you just need to copy the selected selector and add “html” in front of it.
Hey, what I meant was, can I use a different link color other than the default or accent color from the dropdown that I can choose under Customize > General? My accent color is too bright, like lime green, and it doesn’t look good on a white background. For example, if I can set a blue color as a link color from the settings. Is it possible? Thanks https://snipboard.io/7uSgaC.jpg
Hi Businezz98! No, as for U,I the Accent Color option accepts only the value present in the dropdown defined in the Palette: https://undsgn.d.pr/i/rdbM3W
Hi, is there a css where i can overwrite the link color only in the body tag?
Hi Businezz98! Yes, it’s possible but we need the link of at least a screenshot of the scenario you are since this depends on the structure.
