23126 comments found.
I have add the CV portfolio theme and I want to update the experience but it is showing the experience in shortcode ,where I can edit the experience without shortcode?
Hello, @talhaaamer2,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
Regards, P-THEMES.
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I can’t find FAQ category IDs to add them to FAQ. For example in Porto FAQs demo page, I can see category ID 171, but FAQ categories don’t have any IDs. Also, when creating a new FAQ, categories are not shown, I can only see them in Quick edit mode after creating the FAQs.
Hello, @vafaminato,
When editing any FAQ or FAQ Category, you can find the specific ID in the URL. Please refer to this screenshot for reference: https://postimg.cc/nMtRBLg9
If the categories are not visible on the frontend, ensure that each FAQ is assigned to a specific category. Only then will the categories display properly on the frontend.
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Hey, I have a pre-purchase question, I am about to start a website with a large amount of products, I need the client to be able to filter them based on custom values I’ll input in the products, like frequency, or channels, can your theme do that?
Hello, @Lear_p,
Thank you for your interest in the Porto WordPress theme!
Yes, you can create those custom values as attributes in WooCommerce and easily use them as filters on your site with our theme.
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why is my site not displaying properly when i install the pre built demo? https://shop.hsinhsin.ca/ is it because it asked me to install using the alternative method and not the stander method?
Hello, @sonykun,
Its because of the SSL, Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
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Hello, I had long ago asked for this feature which seems essential to me in this Porto theme. Indeed, the social networks in the options are very limited. It would be really great to have a button allowing to add more and to choose either an image or an icon from the icon library. For example, I want to add the link to my Google mybusiness profile and I cannot currently do it as it is.
Hello, @alexissatok,
Thanks for sharing your suggestion. I would like to request you to please write your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will check and consider it for the upcoming updates of the theme.
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For some reason, the ‘Cleaning Services’ theme does not accept the ‘Sticky Header’ option – despite it being set in the Row settings and theme settings.
Even in your demo, this does not stick – any solutions for this please?
Also, something strange is happening with the ‘Porto Headings’ when I enter the page, the content of that Element is just blank and is losing what is entered into it?
Hello, @MrADeveci,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look at it for you on your site and help you out.
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Hi,
It is strange becaue I can not save change in the portal panel, it already appears popup message “There was a problem with your action. Please try again or reload the page.” . I installed twice already portal, and it is more strange everything is OK when it is new installed, but suddenly this problem appears.
Anyway to fix this? Thanks.
Hello, @zhengzhaozhan,
This issue can occur for several reasons, including plugin conflicts, security rules, or server misconfiguration. Here’s how you can troubleshoot and resolve the issue:
Steps to Fix the Issue
1. Check File and Directory Permissions
Ensure the admin-ajax.php file and the wp-admin directory have the correct permissions:
File permissions for admin-ajax.php: 644 Directory permissions for wp-admin: 755
You can adjust permissions using an FTP client or your hosting control panel.
2. Verify Security Plugins or Rules
Security plugins like Wordfence, Sucuri, or iThemes Security might block admin-ajax.php requests.
Temporarily deactivate your security plugin(s) and check if the issue persists. If deactivating resolves the issue, adjust the plugin’s settings to allow access to admin-ajax.php.
3. ModSecurity or Firewall Restrictions
Your server’s ModSecurity or firewall settings might block requests to admin-ajax.php.
Contact your hosting provider to check if any ModSecurity or firewall rules are causing the block and whitelist admin-ajax.php if needed.
4. Identify Plugin Conflicts:
A conflicting plugin might interfere with AJAX requests.
Deactivate all plugins and reactivate them one by one while testing the issue.
5. Check for Incorrect .htaccess Rules
Custom .htaccess rules might block access to admin-ajax.php.
Open the .htaccess file in the root directory of your WordPress installation. Look for any rules that block access to admin-ajax.php and remove or comment them out.
6. Check Server Logs:
Inspect your server’s error logs for specific messages related to the 403 error. Logs might indicate:
Permissions issues Security blocks Server misconfiguration
Hope this helps in resolving your issue.
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How to show Social Links (on header mobile), currently on desktop only, I prefer to show those links on mobile menu as well (80 percent of users are mobile users)
Hello, @dkiaulakis,
Please choose the Mobile Menu as “Side Navigation” from Porto >> Theme Options >> Menu >> Mobile Menu, then social share will appear under the menu in mobile menu panel.
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Figured out, somehow html codes doesn’t work, only if I use video plugin on Elementor. For example tried to embed an Spotify code and the same blank.
https://kiaulakis.lt/nuo-ciuziniu-iki-samoningumo-verslas-kylantis-is-zmogaus-poreikio-darius-kiaulakis/ Screenshot on elementor (where Spotify html code embeded) https://imgur.com/32ge9pJ Screenshot on frontend (of the same Spotify): https://imgur.com/UvpetVjPorto is Latest as wp, php 7.3,
Your Theme version is 7.4.7 and Functionality version is 3.4.7. Currently there are no patches available.
problem with porto child (it was installed by porto plugin). How to solve? On native template embedded html code works.
Hello, @dkiaulakis,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hey Porto,
Been a minute hope all is well. I have a question about product import and export. I want to change all product images to new images with new names for seo.
I downloaded the full product excel file. I changed all images fields to the new images names and imported. In the image field I used the full url to the media library images. When completed only 10% of the images imported successfully. What is the best practice for the image field url and best practice for import export.
Thanks Badd
Hello, @badd,
Since the import and export functionality is closely tied to WooCommerce, could you please test the behavior using a default WordPress or WooCommerce theme, such as Twenty Twenty-Five or Storefront? If the issue still persists with one of those themes, we recommend reaching out to WooCommerce support for further assistance.
Regards, P-THEMES.
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Thanks Porto,
I will reach out to woo and ask them. Wanted to check with you first.
Thanks for the best theme around. Badd
Hello, @badd,
You’re very welcome, We really appreciate your kind words—it means a lot to our team. If Woo needs anything from us, just let us know. We’re always here to help!
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Hey Porto,
Spoke to woocomnerce devs and they tried to reproduce the error with importing multiple images. They have informed that the theme blocks the importing of images unless the theme is default and blank wp 25.
Who is correct? Thanks Badd.
Hello, @badd,
If everything works correctly with the default theme, please record a video showing it functioning properly and share the video with us through our support system. This will help us investigate the issue further and assist you more effectively.
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I installed WPML currency switcher. It works fine on desktop. But currencies don’t change in real iPhone (they just change once, then don’t change anymore). I tried mobile view inspection with desktop browser and it works fine. But doesn’t work in real iPhone for example. Did you notice such issue? I also tried “CURCY – Multi Currency for WooCommerce” plugin which works fine by itself but doesn’t recognize template’s currency switcher.
Hello @vafaminato.
No, we have not reported this type of issue anywhere in the theme yet.
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look at it for you on your site and help you out.
Regards, P-THEMES.
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Hello,
Two questions:
1) How do I adjust the height of the header where the home page search box is for Demo Shop 9?
2) I also submitted another ticket in zendesk and it has not been responded to??? That was, how do you change the color where the text Track Order, Our Stores etc are located? Changing it with elementor when editing the header is not working. Looks like the theme is overwriting it elsewhere.
Thank you
Hello @warya2000,
I have replied to both your tickets on the support forum. Please check the ticket’s reply.
Thanks for contacting us.
Regards, P-THEMES.
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Hello,
This is the full Turkish translation file for the Porto theme. Feel free to use it and enjoy!
Best regards.
https://www.portotheme.com/forums/topic/turkish-full-trasnlation/Hello Sahinb,
Thanks for sharing the Turkish language file.
Have a great weekend 
Regards, P-THEMES.
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,
One more question. In the sidebar and in some other places in the text, each word begins with a capital letter, how to make it look normal so that it is as I write and is transformed on the site. https://skrinshoter.ru/sVJPUNCl5Zj
How do I change my design style? How do I change the font, size, and color?? In the old version of the Porto theme, everything was much simpler and easier. Is there any instruction on how to design product cards and posts for me? Here’s a screenshot, there aren’t any settings at all https://skrinshoter.ru/sVJ7tuxbIjZ
Helo @rinatart,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look at it for you on your site and help you out?
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Hello! Can you at least show me urgently now where I can translate categories and subcategories into Russian?? Here’s a screenshot https://skrinshoter.ru/sVJsJ3khFQa then we will solve the remaining issues through our personal account.
Hello @rinatart,
You can easily do it with Loco translation plugin on the site.
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto -functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/Note: 1. Custom (recommended) 2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations. https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order If this folder doesn’t exist you may need to create it and ensure it has the correct permissions. https://localise.biz/wordpress/plugin/manual/filesystem
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I’ve already done this, check out my first message with screenshots! Nothing helped!
Hello @rinatart,
Then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello!
I really like your theme and would love to use it for a wig shop project. However, before purchasing, I need to confirm whether the following functionality can be implemented with your theme:
Is it possible to set up filtering of product variations on the product page by group? For example, if a wig is available in several shades from different color categories, it’s important that the user can first filter by the main color group (e.g., brunettes, blondes, reds, etc.), and then select a specific shade from the available variations.
It is also essential that the product variations are displayed as photo thumbnails, not just text or color.
Please see this animated screenshot showing how this feature is implemented on the client’s old website: https://app.screencast.com/1X4tITcowWOiK
I would really appreciate it if you could let me know whether this is possible with your theme and, if so, how it can be configured.
Hello, @RudyMore,
First of all, thank you for your interest in Porto WordPress!
Yes, you can enable image swatch variations on the single product page. By default, these appear as smaller images, not as large as shown in your screenshot. However, the size can be easily increased using custom CSS.
Regarding the variation behavior, when one option is selected, the others will be automatically disabled, but not completely removed, as seen on the site you referenced. This is the default functionality of both our theme and WooCommerce.
Regards, P-THEMES.
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Thanks for the answer.
Hello @RudyMore,
Most Welcome
Thanks for contacting us.
Have a great day
Regards, P-THEMES.
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Hie, I hope ur well, I moved my website from one hosting to the other and now I am not able update porto functionality. Please help
Thank you.
Hello, @charles1976,
I have reset your purchase code. Please re-register the theme again with the same purchase code, and try to update the theme and plugins then one by one.
Regards, P-THEMES.
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I had added a piece of javascript (where I don’t know now) that allows people to text the site owner (Kenect) and it has disappeared. Not even sure where I had it now but no matter where I add it, it won’t work. Where should I be putting a code like this <script async src=’https://bit.ly/47XXXXX' type=’text/javascript’></script> to show at the top on all pages?
Hello, @creativeone,
You can add your JS or JQuery code under Porto >> Theme Options >> JavaScript Code, OR you can try to add the JS code using any third party plugin.
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Thanks for responding. They actually want it to be/popup in the header but it shows at the bottom right. I tried adding the code to the header but I am thinking this would be something they need to set in their Kenect settings. Am I correct?
Hello, @creativeone,
Yes, they need to because there is no such option to add the JS in the pre built header.
And if you are using the Custom Header, then you can add the JS to the Custom Header by navigating to Porto >> Template Builder >> Header and edit the Custom Header from there, under the page you will find the option to put the JS code: https://pasteboard.co/jRVB2sF6bbU3.png and that code will only apply and work on the header.
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I am having issues with your new shop theme Shop 49. After installation it shows some errors. I have tries to fix but it not works for me. Can you please let me know what can i do ?
Attached Screenshot link:- https://prnt.sc/oRzWjVgiEdJI https://prnt.sc/7EP4Hhld5G6LHello, @JainClothHouse,
I have just visited your site now and it is working perfectly fine for me, please refer to these screenshots: https://pasteboard.co/NlmHZ4YpuK6I.png & https://pasteboard.co/n3x6tO8d09qb.png It must be a cache issue at your end, nothing else. Please try to clear the cache and check back again.
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Hi, can yıu reset my licenses, i have 3 liences but can not use any one.! I have sent many messages, and haven’t received a response! Thanks
thank you solved problem.
Hello @sahinb,
Sounds Great! that your issue has been solved.
Thanks for contacting us.
Have a great day
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Hello, can you please reset my activation code ASAP? I need to install on my new website and template says it’s been used before. that was 4 years ago for 1-2 months then that website was down afterwards.
Hello, @vafaminato,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
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