23135 comments found.
Services with Elementor Update not working. 404 Error
Hello, @crusty450,
Please navigate to WP-Dashboard >> Settings >> Permalinks and resave the permalinks from there, after that try again, If the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello I like https://www.portotheme.com/wordpress/porto/elementor/shop36/ demo and I do have a question can I change there footer on different demo footer?
Hello, @Elena2020A,
Yes, you can replace your current footer with any other demo footer on your site. To do this, go to Porto > Template Builder > Footer and create a new footer. Then, use the Porto Studio feature to import a pre-built footer. After saving your changes, navigate to Porto > Page Layouts to assign the new footer and set the appropriate display conditions. Please refer to the screenshots below for guidance.
https://pasteboard.co/9pn4nOsVmhD0.png
https://postimg.cc/FfQLfnFt
https://postimg.cc/hhG77mnG
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thank you so much
You’re Most Welcome!!
when we try an update porto on any of our sites we are getting this error:
An error occurred while updating Porto: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Hello, @nmwoods_1,
Please navigate to Porto > Dashboard, unregister the theme license, and then re-register it using the same purchase code. After that, try updating the theme again. If the issue persists, you can attempt a manual update using the instructions here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/. Alternatively, feel free to contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
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I can see other people are also reporting this issue – is there a fix for it?
Hello, @nmwoods_1,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
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Hi,
i want to change price color
{display:inline-block;text-decoration:none;vertical-align:baseline}.price .from,.price del,td.order-total .from,td.order-total del,td.product-price .from,td.product-price del,td.product-subtotal .from,td.product-subtotal del,td.product-total .from,td.product-total del,tr.cart-subtotal .from,tr.cart-subtotal del{display:inline-block;color:#a7a7a7;font
color. How can i checnge a7a7a7 to #000000 ?
thanks
Hello, @sahinb,
Could you please share a screenshot with the relevant area marked, along with the page URL, so I can review it and assist you accordingly?
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Hello, @sahinb,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
li.product-default .price span.woocommerce-Price-amount.amount bdi
{
color: #000000 !important;
}
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Perfect. Thank you 
You’re Most Welcome!!
I want to buy this theme now. Before buying, I want to confirm whether these theme templates will be updated in the future. I particularly like the shop7/shop1/shop2 themes, especially the shop7 theme. After purchasing, will the installed version be exactly the same as the demo? Will it be updated continuously in the future? How often will it be updated?
Hello, @ifxt,
Thank you for your interest in Porto WordPress!
Once you import the demo to your site, it will look exactly like the one on our demo site. We also regularly update our demos with new styles and features, and will continue to do so in the future.
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How can i rollback the porto functionality plugin on a new site. Its breaking the site. Support has expired.
Hello, @orygal,
Please contact your hosting provider and ask to run the backup of your site. This will rollback your theme and plugins on your site, and create a clone of your site as a test environment, and share the admin login credentials with us through our support system. This will allow us to investigate the problem directly and assist you further.
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I installed the last update yesterday but many problems occurred including the disappearance of the sidebar which affected the overall design of the home page, and I did not find any way to restore the sidebar in the theme settings
Hello, @midonabilvideo,
This issue may be caused by a conflict with a third-party plugin or custom code on your site. Please create a clone of your site as a test environment and share the admin login credentials with us through our support system. This will allow us to investigate the problem directly and assist you further.
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Hi, I updated the Porto functionality plugin yesterday and my website broke, the images are being displayed very large for my woo-commerce products, specially when being seen on desktop, but mobile is also affected. I tried reverting to a two days ago backup and it solved the issue but when I got back this morning, seems like things got broken again. Site is https://tienda.camping.cr Can you please provide some guidance on what to look for?
I have reverted to a back up again, and that solves the problem. I assume the problem happens when the new update theme gets installed it breaks items.
Hello, @Luigihope,
This issue may be caused by a conflict with a third-party plugin or custom code on your site. Please create a clone of your site as a test environment and share the admin login credentials with us through our support system. This will allow us to investigate the problem directly and assist you further.
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I bought ‘Porto’ 2 months ago and I have it installed on one site, I would like to install on my other site. The question is do I have to buy again paying like the first time for the whole theme or can I buy an additional license to install on the other site (if so, what price for extending the license to the other site)
Hello, @jerronimo,
One single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm this with Envato as well, so if you wish to use the same theme on 5 different sites, you have to purchase 5 different licenses of the theme, there is no extending license policy.
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I have add the CV portfolio theme and I want to update the experience but it is showing the experience in shortcode ,where I can edit the experience without shortcode?
Hello, @talhaaamer2,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for the Porto WordPress theme.
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I can’t find FAQ category IDs to add them to FAQ. For example in Porto FAQs demo page, I can see category ID 171, but FAQ categories don’t have any IDs. Also, when creating a new FAQ, categories are not shown, I can only see them in Quick edit mode after creating the FAQs.
Hello, @vafaminato,
When editing any FAQ or FAQ Category, you can find the specific ID in the URL. Please refer to this screenshot for reference: https://postimg.cc/nMtRBLg9
If the categories are not visible on the frontend, ensure that each FAQ is assigned to a specific category. Only then will the categories display properly on the frontend.
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Hey, I have a pre-purchase question, I am about to start a website with a large amount of products, I need the client to be able to filter them based on custom values I’ll input in the products, like frequency, or channels, can your theme do that?
Hello, @Lear_p,
Thank you for your interest in the Porto WordPress theme!
Yes, you can create those custom values as attributes in WooCommerce and easily use them as filters on your site with our theme.
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why is my site not displaying properly when i install the pre built demo? https://shop.hsinhsin.ca/ is it because it asked me to install using the alternative method and not the stander method?
Hello, @sonykun,
Its because of the SSL, Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
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Hello, I had long ago asked for this feature which seems essential to me in this Porto theme. Indeed, the social networks in the options are very limited. It would be really great to have a button allowing to add more and to choose either an image or an icon from the icon library. For example, I want to add the link to my Google mybusiness profile and I cannot currently do it as it is.
Hello, @alexissatok,
Thanks for sharing your suggestion. I would like to request you to please write your suggestion as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will check and consider it for the upcoming updates of the theme.
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For some reason, the ‘Cleaning Services’ theme does not accept the ‘Sticky Header’ option – despite it being set in the Row settings and theme settings.
Even in your demo, this does not stick – any solutions for this please?
Also, something strange is happening with the ‘Porto Headings’ when I enter the page, the content of that Element is just blank and is losing what is entered into it?
Hello, @MrADeveci,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look at it for you on your site and help you out.
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Hi,
It is strange becaue I can not save change in the portal panel, it already appears popup message “There was a problem with your action. Please try again or reload the page.” . I installed twice already portal, and it is more strange everything is OK when it is new installed, but suddenly this problem appears.
Anyway to fix this? Thanks.
Hello, @zhengzhaozhan,
This issue can occur for several reasons, including plugin conflicts, security rules, or server misconfiguration. Here’s how you can troubleshoot and resolve the issue:
Steps to Fix the Issue
1. Check File and Directory Permissions
Ensure the admin-ajax.php file and the wp-admin directory have the correct permissions:
File permissions for admin-ajax.php: 644 Directory permissions for wp-admin: 755
You can adjust permissions using an FTP client or your hosting control panel.
2. Verify Security Plugins or Rules
Security plugins like Wordfence, Sucuri, or iThemes Security might block admin-ajax.php requests.
Temporarily deactivate your security plugin(s) and check if the issue persists. If deactivating resolves the issue, adjust the plugin’s settings to allow access to admin-ajax.php.
3. ModSecurity or Firewall Restrictions
Your server’s ModSecurity or firewall settings might block requests to admin-ajax.php.
Contact your hosting provider to check if any ModSecurity or firewall rules are causing the block and whitelist admin-ajax.php if needed.
4. Identify Plugin Conflicts:
A conflicting plugin might interfere with AJAX requests.
Deactivate all plugins and reactivate them one by one while testing the issue.
5. Check for Incorrect .htaccess Rules
Custom .htaccess rules might block access to admin-ajax.php.
Open the .htaccess file in the root directory of your WordPress installation. Look for any rules that block access to admin-ajax.php and remove or comment them out.
6. Check Server Logs:
Inspect your server’s error logs for specific messages related to the 403 error. Logs might indicate:
Permissions issues Security blocks Server misconfiguration
Hope this helps in resolving your issue.
Regards, P-THEMES.
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How to show Social Links (on header mobile), currently on desktop only, I prefer to show those links on mobile menu as well (80 percent of users are mobile users)
Hello, @dkiaulakis,
Please choose the Mobile Menu as “Side Navigation” from Porto >> Theme Options >> Menu >> Mobile Menu, then social share will appear under the menu in mobile menu panel.
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Figured out, somehow html codes doesn’t work, only if I use video plugin on Elementor. For example tried to embed an Spotify code and the same blank.
https://kiaulakis.lt/nuo-ciuziniu-iki-samoningumo-verslas-kylantis-is-zmogaus-poreikio-darius-kiaulakis/ Screenshot on elementor (where Spotify html code embeded) https://imgur.com/32ge9pJ Screenshot on frontend (of the same Spotify): https://imgur.com/UvpetVjPorto is Latest as wp, php 7.3,
Your Theme version is 7.4.7 and Functionality version is 3.4.7. Currently there are no patches available.
problem with porto child (it was installed by porto plugin). How to solve? On native template embedded html code works.
Hello, @dkiaulakis,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hey Porto,
Been a minute hope all is well. I have a question about product import and export. I want to change all product images to new images with new names for seo.
I downloaded the full product excel file. I changed all images fields to the new images names and imported. In the image field I used the full url to the media library images. When completed only 10% of the images imported successfully. What is the best practice for the image field url and best practice for import export.
Thanks Badd
Hello, @badd,
Since the import and export functionality is closely tied to WooCommerce, could you please test the behavior using a default WordPress or WooCommerce theme, such as Twenty Twenty-Five or Storefront? If the issue still persists with one of those themes, we recommend reaching out to WooCommerce support for further assistance.
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Thanks Porto,
I will reach out to woo and ask them. Wanted to check with you first.
Thanks for the best theme around. Badd
Hello, @badd,
You’re very welcome, We really appreciate your kind words—it means a lot to our team. If Woo needs anything from us, just let us know. We’re always here to help!
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Hey Porto,
Spoke to woocomnerce devs and they tried to reproduce the error with importing multiple images. They have informed that the theme blocks the importing of images unless the theme is default and blank wp 25.
Who is correct? Thanks Badd.
Hello, @badd,
If everything works correctly with the default theme, please record a video showing it functioning properly and share the video with us through our support system. This will help us investigate the issue further and assist you more effectively.
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I installed WPML currency switcher. It works fine on desktop. But currencies don’t change in real iPhone (they just change once, then don’t change anymore). I tried mobile view inspection with desktop browser and it works fine. But doesn’t work in real iPhone for example. Did you notice such issue? I also tried “CURCY – Multi Currency for WooCommerce” plugin which works fine by itself but doesn’t recognize template’s currency switcher.
Hello @vafaminato.
No, we have not reported this type of issue anywhere in the theme yet.
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look at it for you on your site and help you out.
Regards, P-THEMES.
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