23126 comments found.
Got the same error message while trying to update theme: “An error occurred while updating Porto: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure”
Any update?
Hello, @17WS,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hello Porto team,
I’m interested in buying the Porto Shopify theme but need to confirm something first.
My store will likely have tens of thousands of products, and I need to ensure that website speed remains fast and stable, even as the product volume grows.
Can you confirm if Porto performs well under high product loads, and whether it has built-in speed optimization features such as lazy load, JS/CSS minification, and scalable product page structure?
Looking forward to your reply
Hello, @shayaqoob7,
Porto Shopify is developed by a different author. If you have any questions related to the Porto Shopify theme, please reach out to the respective support team via the following link: https://themeforest.net/item/porto-ultimate-responsive-shopify-theme/19162959/commentsRegards, P-THEMES.
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These guys never surprise me. I bought this theme 5 years ago on a different acount and whenever I try to use it on a project there is an issue. Now we can’t install plugins from their repository…
Hello, @erdeme61,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system with your theme-purchased account and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hey Porto,
We have problem Porto Functionality update failed. What is the problem? I got 6 sites in trouble.
Thanks Badd
Hello, @badd,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hi Porto,
Thank you gentlemen. Your suggestion worked with no issues.
Badd
You’re Most Welcome!!
Hello,
I’m getting the same issue when trying to update:
Porto theme
Porto Functionality plugin
The Alpus Elementor FlexBox Addon
Each time, I receive the error: PCLZIP_ERR_BAD_FORMAT (-10): Invalid archive structure
What is the solution to fix this?
Problem solved
Hello @anaboussif,
Sounds Great! that your issue has been solved.
Thanks for contacting us.
Have a great day 
Regards, P-THEMES.
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An error occurred while updating Porto: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Hello, @BGATHERTON,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Porto updated to 7.5.0 The Alpus Elementor FlexBox Addon will not update. It gives the error: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure This is causing a section of my page to show up blank. This page is supposed to go live today. How do I resolve this issue?
Hello, @chemaym,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hello,
Since updating to version 7.5, the Porto Functionality plugin has stopped working. I receive the following error message:
PCLZIP_ERR_BAD_FORMAT (-10): Invalid archive structure. Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.
This issue persists even if I roll back to an older version or completely delete and reinstall the theme.
Could you please advise on how to resolve this?
Thanks in advance!
Hello, @thecreativelabnet,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hello,
Is there a way to hide the Porto Functionality new version notification in the administration (The following plugin needs to be updated to its latest version to ensure maximum compatibility with this theme: Porto Functionality. ) ?
It is really annoying and clicking X isn’t really hiding it. Upon refresh we have it again. I have those on all my Porto websites…
So far I did it with CSS but this solution will only make the screen flicker up and down upon refresh…
Hello @mbagira,
Unfortunately, our theme does not include an option to disable this feature, as it is part of WordPress’s default functionality for notifying users about theme and plugin updates. If you’d like to remove these notifications entirely, you can do so using custom code or a third-party plugin that best fits your needs.
Regards, P-THEMES.
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Well, this worked out for me:
add_action(‘admin_init’, function() { remove_action(‘admin_notices’, array($GLOBALS[‘tgmpa’], ‘notices’)); });
Hello @mbagira,
Great to hear that worked for you! That snippet effectively removes the TGMPA admin notices by unhooking their notices method from the admin_notices action. It’s a neat solution if you’re looking to suppress those messages in the admin area. Just be cautious when doing this globally, as it might hide important plugin installation prompts.
Regards, P-THEMES.
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Hello, I looked at their website in the comments of some other users, and I found a problem, that is, the template they installed is different from the template displayed on your official website. For example, I saw the Featured Products of shop1. The official website displays 3 columns, while the user website I saw has 4 columns. Is this official website different from the one actually purchased?
Hello, @ifxt,
Thank you for your interest in Porto WordPress!
The demo content will be imported exactly as shown on our official demo site. Please note that the customer site you viewed may have customized the layout to suit their specific needs.
Regards, P-THEMES.
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hello where I can open my ticket to support? I try to install this demo: https://prnt.sc/8iYjEmHZdme5
but its always https://prnt.sc/nM-bNPmLInpZ and I need on black background and its show white how to fix it or what I do wrong?
Hello, @Elena2020A,
You can contact us via our support system here: http://portotheme.com/support
And to solve your issue, please navigate to Porto >> Theme Options >> Skin >> Backgrounds and change the color of the “Page Content Background” from there as per your requirements, please refer to this screenshot: https://pasteboard.co/hiQsISvV8wrg.png
Regards, P-THEMES.
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thank you
You’re Most Welcome!!
Services with Elementor Update not working. 404 Error
Hello, @crusty450,
Please navigate to WP-Dashboard >> Settings >> Permalinks and resave the permalinks from there, after that try again, If the issue still persist then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello I like https://www.portotheme.com/wordpress/porto/elementor/shop36/ demo and I do have a question can I change there footer on different demo footer?
Hello, @Elena2020A,
Yes, you can replace your current footer with any other demo footer on your site. To do this, go to Porto > Template Builder > Footer and create a new footer. Then, use the Porto Studio feature to import a pre-built footer. After saving your changes, navigate to Porto > Page Layouts to assign the new footer and set the appropriate display conditions. Please refer to the screenshots below for guidance.
https://pasteboard.co/9pn4nOsVmhD0.png
https://postimg.cc/FfQLfnFt
https://postimg.cc/hhG77mnG
Regards, P-THEMES.
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thank you so much
You’re Most Welcome!!
when we try an update porto on any of our sites we are getting this error:
An error occurred while updating Porto: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Invalid archive structure
Hello, @nmwoods_1,
Please navigate to Porto > Dashboard, unregister the theme license, and then re-register it using the same purchase code. After that, try updating the theme again. If the issue persists, you can attempt a manual update using the instructions here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/. Alternatively, feel free to contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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I can see other people are also reporting this issue – is there a fix for it?
Hello, @nmwoods_1,
Please go to Porto > Dashboard, then unregister your theme license. After that, re-register the license using the same purchase code and try again.
If the issue persists, kindly contact us through our support system and provide your site’s WordPress Admin URL and login credentials so we can investigate the issue directly and assist you further.
Regards, P-THEMES.
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Hi,
i want to change price color
{display:inline-block;text-decoration:none;vertical-align:baseline}.price .from,.price del,td.order-total .from,td.order-total del,td.product-price .from,td.product-price del,td.product-subtotal .from,td.product-subtotal del,td.product-total .from,td.product-total del,tr.cart-subtotal .from,tr.cart-subtotal del{display:inline-block;color:#a7a7a7;font
color. How can i checnge a7a7a7 to #000000 ?
thanks
Hello, @sahinb,
Could you please share a screenshot with the relevant area marked, along with the page URL, so I can review it and assist you accordingly?
Regards, P-THEMES.
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Hello, @sahinb,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after clearing the browser cache.
li.product-default .price span.woocommerce-Price-amount.amount bdi
{
color: #000000 !important;
}
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Perfect. Thank you
You’re Most Welcome!!
I want to buy this theme now. Before buying, I want to confirm whether these theme templates will be updated in the future. I particularly like the shop7/shop1/shop2 themes, especially the shop7 theme. After purchasing, will the installed version be exactly the same as the demo? Will it be updated continuously in the future? How often will it be updated?
Hello, @ifxt,
Thank you for your interest in Porto WordPress!
Once you import the demo to your site, it will look exactly like the one on our demo site. We also regularly update our demos with new styles and features, and will continue to do so in the future.
Regards, P-THEMES.
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How can i rollback the porto functionality plugin on a new site. Its breaking the site. Support has expired.
Hello, @orygal,
Please contact your hosting provider and ask to run the backup of your site. This will rollback your theme and plugins on your site, and create a clone of your site as a test environment, and share the admin login credentials with us through our support system. This will allow us to investigate the problem directly and assist you further.
Regards, P-THEMES.
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I installed the last update yesterday but many problems occurred including the disappearance of the sidebar which affected the overall design of the home page, and I did not find any way to restore the sidebar in the theme settings
Hello, @midonabilvideo,
This issue may be caused by a conflict with a third-party plugin or custom code on your site. Please create a clone of your site as a test environment and share the admin login credentials with us through our support system. This will allow us to investigate the problem directly and assist you further.
Regards, P-THEMES.
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Hi, I updated the Porto functionality plugin yesterday and my website broke, the images are being displayed very large for my woo-commerce products, specially when being seen on desktop, but mobile is also affected. I tried reverting to a two days ago backup and it solved the issue but when I got back this morning, seems like things got broken again. Site is https://tienda.camping.cr Can you please provide some guidance on what to look for?
I have reverted to a back up again, and that solves the problem. I assume the problem happens when the new update theme gets installed it breaks items.
Hello, @Luigihope,
This issue may be caused by a conflict with a third-party plugin or custom code on your site. Please create a clone of your site as a test environment and share the admin login credentials with us through our support system. This will allow us to investigate the problem directly and assist you further.
Regards, P-THEMES.
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I bought ‘Porto’ 2 months ago and I have it installed on one site, I would like to install on my other site. The question is do I have to buy again paying like the first time for the whole theme or can I buy an additional license to install on the other site (if so, what price for extending the license to the other site)
Hello, @jerronimo,
One single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm this with Envato as well, so if you wish to use the same theme on 5 different sites, you have to purchase 5 different licenses of the theme, there is no extending license policy.
Regards, P-THEMES.
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