19008 comments found.
hi, please be care my problem and response to my message, i have atemporary homain and create asite with beheme license 7004c550-***
but unfortunately i delete my site with domain and ican’t create this domain again to deregister license, now i want you to cancel this license from domain
because i want to use this license in another domain
Hey,
whenever you face an issue with license key (purchase code), please go to http://api.muffingroup.com/licenses/ tool, we built for managing licenses.
For more details, please visit https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
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Best regards,
Muffin Group team
Hi,
I’m working on a new website using a BeTheme license purchased by my client.
I’m experiencing some difficulties with the Mega Menu — specifically, I’m building a fully customized layout. I was provided with a design mockup that I’m trying to replicate. What I need to create is this mega menu: https://snipboard.io/wHT5y2.jpg
Basically, when the user hovers over the menu items on the left, different content should appear on the right, for example, other submenus.
This is the current state of my development: https://snipboard.io/BvixFN.jpg
but I’m stuck. I can’t figure out how to display different content on the right for each menu item when a user hovers over the left menu.
Could you please provide support to help me resolve this? If needed, I can send you the license code.
Thank you for your support!
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Done! 
Thanks!
Hi guys, any news for me?
We have responded on your message yesterday so please check your inbox. If you have any further questions, please respond on the message we sent yesterday.
Which plugin would you recommend for “Before After Images” for your “Be Theme”. Please give me the name and link of the plugin.
Hey,
you don’t need any plugin as such element is built-in into Betheme. You can check this element on https://muffingroup.com/betheme/elements/before-after/
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Best regards,
Muffin Group team
Avoided to update till the critical issue with Betheme and found out, configuration of Theme Options did not develop at all. What a confusing stuff there… Mobile Menu no more working – took me 1.5 hours to play around with no solution. You guys can do much better. The whole thing got complicated, compare to another theme i do not want to invest more time with Betheme configurations…
Hi,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to. There is no need to get angry because the problem you encountered is most likely related to your customizations or 3rd party plugins.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
We do not want to buy new support, as we never thought we need this… Right now we tested the latest version on 2 different installation and could not figure out how to adjust the old menu. see above post. So we started to make our new Menu within Templates and found out, it does not work at all – even inserting a premade menu does not happen to appear on new Header template. Again, two different installs with latest BeTheme Version. So we do not want buy support and do not spent so much time… If we can not use the theme without extensive tutorials, we change to more intuitve prdouct, we do not need gmmicks like this Slider and weekly updating Bakery editor… The logic now is placed on many different places and docs or videos are simply only overview….
First of all, we never told you to extend support. If you would send us the message through the contact form mentioned above, our support team would gladly assist you no matter if your support expired or not.
Secondly, we do never recommended to use bakery editor. We strongly encourage you to use the BeBuilder instead. This builder was 100% built in-house and is way lighter, faster and definitely more stable than any other website builder on the market. Moreover, it has a lot of great features that others doesn’t have. The BeBuilder is based on flexbox what gives you seriously infinite possibilities of designing. Lots of our customers already switched from most popular page builders and they enjoy the BeBuilder even more. We are pretty sure you’re gonna love it too.
As you never contacted us before, we don’t know what is the problem you’ve faced with but we are pretty sure that it is something simple that can be solved in time. Therefore, if you decide to use form above, we would be happy to help you.
THX for feedback, same problems on two different installations on different servers… but we moved to another Theme…
Hi guys, I need some help! i am going crazy. in this demo https://www.dropbox.com/scl/fi/cilxsm954azx5md0q5so8/demo1.png?rlkey=hkta7zc67xs61tl1ycxcsdjuq we have an image with 1 button to enlarge, then after a clic the popup appear like this: https://www.dropbox.com/scl/fi/357e629mmxpcv5mfoknc7/demo2.png?rlkey=qtj2jrhsm74f2x4juu60z415h and is ok i like it. but on my site i dont have this! in my HP i have this: https://www.dropbox.com/scl/fi/5tww5im323wp6zryq43h4/mysite1.png?rlkey=lwbk4hrzuwmlqr6mb7t8haovu then i i click the popup open but diffrently: https://www.dropbox.com/scl/fi/5xy3i8dk1jlsugt7v8kal/mysite2.png?rlkey=1lg8mtfl3vg2gjb9u926yk757
I lost something I can not find a solution 
help is possible?
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
When trying to add a Woocommerce product I get this error:
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
I changed my theme to a default Wordpress theme and the issue is gone. What happened?
The error seems to be related to class-mfn-builder-admin.php, which is not in my Betheme Functions folder.
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Please deregister my “Purchase Code”. I requested support 3 days ago and still haven’t received a response.
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hi, I have a problem with the BETheme Theme. error log in update via Rest-API, the error occurs when connecting the e-commerce site with a warehouse management system.
if you leave me an email I can send the complete error code
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
H Albert,
I’ve been using several Betheme licenses and have been a customer since 2019. Recently, the team at Fluent launched Fluent Community, an excellent plugin for courses and social networking. The community loves it!
I’m so satisfied with their work that I purchased a lifetime license for 50 sites.
Ideally, I would love to use this license together with Betheme 
Fluent Community is now compatible with several builders — do you know if it’s compatible with Betheme?
If not, I really think you should consider reaching out to Fluent.
Thanks!
David
Hi David,
if Fluent Community plugin is written according to wp api, it should work with Betheme without any issues. If you need further help, please send us private message through the contact form located on the right hand side at https://themeforest.net/user/muffingroup#contact and we will gladly assist you.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hello,
The design and functionality are very good oj your new template: Paint Store . I would like to suggest one improvement: I would like the product image on the slider to also be responsive — for example, similar to the product images, so that it reacts (enlarges) when hovered over. Is it possible to achieve this with the help of your customer support team?
Thank you! Steve
Hi Steve,
product images in slider already enlarges on hover so not really sure what do you mean exactly.
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Best regards,
Muffin Group team
Hi please tell me how to disable “Bebuilder” induvidually. I use other page builder and it seems like this Bebuilder causing an error “Updating Failed. The Response is Not a Valid JSON Response”.
Hi,
you can disable BeBuilder under Theme Options > Global > Advanced section.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Please update your theme. because prebuilt website for Music 2 not including WooCommerce
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hi,
After updating the theme to version 28.0.4, the popup no longer triggers on startup display. It was functioning correctly in the previous version before the update.
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Looks like there might be an issue with the Hotspot container for the bebuilder? Having issues uploading a hotspot and it failing to show, also opening a page with hotspots already is impossible to edit
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hi, I bought Betheme since August 2021 but haven’t fully used it, as I usually switch back to a theme I’m more used to. Before I commit, can you confirm if the Single Page Import feature works with Elementor pages? I’ve come across several Elementor pages I’d like to import and replicate.
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Purchase code already used. Please deregister purchase code and remove theme folder on: yesoto.com
help me
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
I have sent it, and several hours have passed, but the problem has not been solved.
We’ve replied on your message few hours ago with further details. There is no need to inform us about sent message in comments. If you have any further questions, please respond to the message we sent.
hi, betheme i want to buy apackage of licences with big offer of price, is this available or no ?
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hi,
How do I create a tab in the single products template for video, where only some products have a video?
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Is Slider Revolution plugin still included? because it stopped updates since 6.2.2 that is from 2020.
SOLVED! I had to delete the plugin and reinstall it via the BeTheme plugin page to update to the 6.7.31 version
Great, happy to hear you’ve resolved it.
So happy to be able to finally use this theme. How do I delete a demo and all it’s content/images etc. – so I can use/try a different demo? There is no delete button in the demo section.
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
