19041 comments found.
How do I fix this? “Purchase code already used. Please deregister purchase code and remove theme folder on: https://laurentinodias2025.com". That website doesn’t exist, and I want to get the license back so I can use it on another site.
Hey,
whenever you face an issue with license key (purchase code), please go to http://api.muffingroup.com/licenses/ tool, we built for managing licenses.
For more details, please visit https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
I tried removing my old domain from licence manager. but it still gives me same error.
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
I’m using Demo Course 3 along with LearnPress, but Dimo isn’t detecting any courses from LearnPress. What’s the reason?
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
We love this theme, however – one question I have always meaning to ask – but keep forgetting to, why is it, in the BECustom BE Dashboard Editor – you can place text, but you cannot add images? When you do, no matter if you are using Media or Shortcode, when you hit save, and do to preview the dashboard, the images or shortcode are quoted out with a series of \ and ” trailing each other where the image or shortcode should be?
Hi,
Thank you very much for your kind words and for pointing out this issue. You’re right; we’ve already identified the cause of this behavior. It will be fixed in the next update of the theme.
Best regards,
Muffin Group team
That would be awesome guys. Keep up the amazing work.
HI we are unable to import all the media images through website demo import theme- course3. tried many times with the beTheme wizard option using both the code editor.
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hi there, any live admin demo for me to test the theme?
Hi,
yes, you can test the BeBuilder on https://demo.muffingroup.com/bebuilder/?visual=demo
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hi, I have a question. I installed the theme on a localhost to work in a test environment. I have the license, but to install all the features, it asks me for it. My concern is that once I enter it, I won’t be able to use it again when setting up the production site. What do you recommend I do?
Hi,
you can use same license for both localhost and production.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Is this theme available through an Envato subscription?
Hi,
no, it’s not.
Best regards,
Muffin Group team
Subject: Unable to import latest pre-built websites (“Paint Store” & “Agency 9”) – ZIP files missing or empty
Hello,
I’m experiencing an issue when trying to import the latest pre-built websites introduced in BeTheme version 28.0.6 — namely “Paint Store” and “Agency 9”. The import fails with the following PHP errors:
PHP Warning: file_get_contents(.../paintstore/content.xml.gz): Failed to open stream: No such file or directory PHP Warning: gzdecode(): data error PHP Fatal error: Call to a member function children() on null
When attempting to retrieve paintstore.zip, I receive this JSON response:
{
"code": "not_found",
"message": "File with such name does not exist.",
"status": 404
}
This issue seems to affect only the two latest demos (“Paint Store” and “Agency 9”) added in version 28.0.6. All previous pre-built websites install perfectly without any problem.
Could you please:
- Fix or re-upload the missing demo files for these two websites?
- Or provide the XML content, theme options, and slider files for manual import?
Thank you for your assistance.
Best regards,
Hi,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Message sent but can you check if there is no problem with last prebuilt ? Can you check it ?
There is absolutely no problems with latest prebuilt websites. We’ve answered on your private message a while ago so please check your inbox. If you have any further questions, please respond on the message we sent to you.
I’m convinced that the pre-built websites themselves are fine, but the issue lies in the installation process. Only the two most recent versions fail to install. The ZIP files placed here are empty: /wp-content/uploads/betheme/websites/paintstore/ /wp-content/uploads/betheme/websites/agency9/
However, if I try to install any other of your pre-built website, it works perfectly.
If you have any questions regarding your issue, please respond on private message where we sent all necessary details.
No problem, I’ll wait for your next update — hopefully it will fix the issue.
https://prnt.sc/59_tJWGDR-Mu
Not sure what update you’re waiting for as prebuilt websites are complete and import works flawlessly. Like said before, if you have further questions, please respond on private message we sent.
you’re beautiful support team and response to comments, but for sorry i can’t receive any response when i send aprivate message to my issues in my site
Hi,
we have responded on your message this morning so please check your inbox for further details.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hi there, how do I make my site look like your demo homepage site?
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
I purchased the theme but it is too slow, can someone explain to me why. here is my site guermello.com
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hi, I have the same problem as khaledenvato, because I’m not longer using the registered domain an I cannot deregister the license, so please what is the option that I can use it in my new domain? Thanks for helping us with this
Hey,
whenever you face an issue with license key (purchase code), please go to http://api.muffingroup.com/licenses/ tool, we built for managing licenses.
For more details, please visit https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Lot of thanks! I finally deregistered the license. Thanks for your quick reply. Best,
You’re welcome.
hi, please be care my problem and response to my message, i have atemporary homain and create asite with beheme license 7004c550-***
but unfortunately i delete my site with domain and ican’t create this domain again to deregister license, now i want you to cancel this license from domain
because i want to use this license in another domain
Hey,
whenever you face an issue with license key (purchase code), please go to http://api.muffingroup.com/licenses/ tool, we built for managing licenses.
For more details, please visit https://support.muffingroup.com/faq/how-do-i-register-de-register-license-key/
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Hi,
I’m working on a new website using a BeTheme license purchased by my client.
I’m experiencing some difficulties with the Mega Menu — specifically, I’m building a fully customized layout. I was provided with a design mockup that I’m trying to replicate. What I need to create is this mega menu: https://snipboard.io/wHT5y2.jpg
Basically, when the user hovers over the menu items on the left, different content should appear on the right, for example, other submenus.
This is the current state of my development: https://snipboard.io/BvixFN.jpg
but I’m stuck. I can’t figure out how to display different content on the right for each menu item when a user hovers over the left menu.
Could you please provide support to help me resolve this? If needed, I can send you the license code.
Thank you for your support!
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Done! 
Thanks!
Hi guys, any news for me?
We have responded on your message yesterday so please check your inbox. If you have any further questions, please respond on the message we sent yesterday.
Which plugin would you recommend for “Before After Images” for your “Be Theme”. Please give me the name and link of the plugin.
Hey,
you don’t need any plugin as such element is built-in into Betheme. You can check this element on https://muffingroup.com/betheme/elements/before-after/
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Avoided to update till the critical issue with Betheme and found out, configuration of Theme Options did not develop at all. What a confusing stuff there… Mobile Menu no more working – took me 1.5 hours to play around with no solution. You guys can do much better. The whole thing got complicated, compare to another theme i do not want to invest more time with Betheme configurations…
Hi,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to. There is no need to get angry because the problem you encountered is most likely related to your customizations or 3rd party plugins.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
We do not want to buy new support, as we never thought we need this… Right now we tested the latest version on 2 different installation and could not figure out how to adjust the old menu. see above post. So we started to make our new Menu within Templates and found out, it does not work at all – even inserting a premade menu does not happen to appear on new Header template. Again, two different installs with latest BeTheme Version. So we do not want buy support and do not spent so much time… If we can not use the theme without extensive tutorials, we change to more intuitve prdouct, we do not need gmmicks like this Slider and weekly updating Bakery editor… The logic now is placed on many different places and docs or videos are simply only overview….
First of all, we never told you to extend support. If you would send us the message through the contact form mentioned above, our support team would gladly assist you no matter if your support expired or not.
Secondly, we do never recommended to use bakery editor. We strongly encourage you to use the BeBuilder instead. This builder was 100% built in-house and is way lighter, faster and definitely more stable than any other website builder on the market. Moreover, it has a lot of great features that others doesn’t have. The BeBuilder is based on flexbox what gives you seriously infinite possibilities of designing. Lots of our customers already switched from most popular page builders and they enjoy the BeBuilder even more. We are pretty sure you’re gonna love it too.
As you never contacted us before, we don’t know what is the problem you’ve faced with but we are pretty sure that it is something simple that can be solved in time. Therefore, if you decide to use form above, we would be happy to help you.
THX for feedback, same problems on two different installations on different servers… but we moved to another Theme…
Hi guys, I need some help! i am going crazy. in this demo https://www.dropbox.com/scl/fi/cilxsm954azx5md0q5so8/demo1.png?rlkey=hkta7zc67xs61tl1ycxcsdjuq we have an image with 1 button to enlarge, then after a clic the popup appear like this: https://www.dropbox.com/scl/fi/357e629mmxpcv5mfoknc7/demo2.png?rlkey=qtj2jrhsm74f2x4juu60z415h and is ok i like it. but on my site i dont have this! in my HP i have this: https://www.dropbox.com/scl/fi/5tww5im323wp6zryq43h4/mysite1.png?rlkey=lwbk4hrzuwmlqr6mb7t8haovu then i i click the popup open but diffrently: https://www.dropbox.com/scl/fi/5xy3i8dk1jlsugt7v8kal/mysite2.png?rlkey=1lg8mtfl3vg2gjb9u926yk757
I lost something I can not find a solution 
help is possible?
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
When trying to add a Woocommerce product I get this error:
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
I changed my theme to a default Wordpress theme and the issue is gone. What happened?
The error seems to be related to class-mfn-builder-admin.php, which is not in my Betheme Functions folder.
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you. Please do not forget to attach the link to site/page you refer to.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
Please deregister my “Purchase Code”. I requested support 3 days ago and still haven’t received a response.
Hey,
please send us private message through the contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will gladly assist you.
P.S. Your voice matters. Vote on what comes next!
Best regards,
Muffin Group team
