HI,

I see my colleague reassigned the key so it should be fine now. You can use the theme fully on the new website.

Regards, Simion C.

Hi,

The key was assigned to two websites. I removed them both as one of them is now using a different theme and the other seems to be offline. Please use the key again on the website you want. In case there are any issues suggest to send us an email at contact@tagdiv.com and we can check more.

Regards, Simion C.

thank’s

Hi,

Usually such problems are caused by the optimization and caching used on the website, especially if the page is displaying correctly for you as an admin, but not while logged out. As a first step I suggest clearing the cache, then check again. We can take a look as well if you want, you can send us an email at contact@tagdiv.com and provide a link to the website and admin login. We will check as soon as possible.

Regards, Simion C.

Hi,

Both plugins are very good. It’s unusual to have very slow performance with either of them. Litespeed has more tuning options and a lot of settings, while WP Rocket is simpler to configure and use. We mostly use WP Rocket on our live demos and main websites. If you want we could take a look at the website, maybe we can provide suggestions or identify why the website is slow. You can send us an email at contact@tagdiv.com and provide a link to the website, and we can discuss more.

Regards, Simion C.

Hello, i will write you in 5 minute.. Many thank’s for your help.

Sorry, you are not allowed to access this page.

I get like this message : Sorry, you are not allowed to access this page.

NO SUPPORT FAST.

Hi,

I checked and I see you solved the problem in the meantime. We are sorry we couldn’t provide assistance sooner, please let us know if we can help with something else.

Regards, Simion C.

Hi,

Thank you for your interest in our theme. We had plans to add AI features in the theme, but we had to delay them unfortunately. I can say for sure that the next theme update will not include such features, then we shall see.

Regards, Simion C.

Hi,

You can assign a cloud date template for date archive pages https://prnt.sc/FdYoYAiFE-94 And if you want to have a special header template for it, you can set attach it to the date template https://prnt.sc/azldU4cHwD6L In case I am misunderstanding what you want to do, please explain a bit more.

Regards, Simion C.

Perfect. Yes, that was exactly what I was looking for. Thanks a lot Simion!

I mean next to the title, after it (right side).

Hi,

That is possible if you use a cloud category template, there is an option for the page title to show the page number https://prnt.sc/6sybXWZ0LtmZ You can use any of the cloud category templates https://cloud.tagdiv.com/#/load/Category and simply activate that option for the page title.

Regards, Simion C.

Great, thank you Simon!

Hello Calin,

I’ve tested the issue by deactivating plugins one by one while keeping only the tagDiv plugins active. After that, everything went back to normal: I was able to right-click, select the row, drag it, see the trash icon, and also delete rows using the keyboard.

It turns out that the problem happens only when The Events Calendar plugin (by The Events Calendar, version 6.15.0.1) is active. Once I deactivate it, the tagDiv Builder works fine again.

All my tagDiv plugins are updated to match the Newspaper theme v12.7.1.

Could you please advise why there’s a conflict with The Events Calendar plugin? I really need that plugin for my website, so I hope there’s a way to make them work together.

Thank you!

Hi,

That’s a bit strange, I installed the same plugin and version, and the composer still seems to work fine. Maybe its a setting from the plugin, although I tested a bit and I can’t recreate the problem. I see you provided access to the website in a previous email, could you please make the user an admin? Or provide a new one. And let us know in the same email or a new one. Then we can check directly on your website.

Regards, Simion C.

Hi Simion,

Thank you for checking this issue. I have already sent a new set of admin credentials to your support email (contact@tagdiv.com) as requested. Please kindly check it and help me to review the conflict directly on my website.

Best regards.

Hello,

The theme used for that website is Newspaper https://themeforest.net/item/newspaper/5489609

The look of that site is not just from a demo of ours, it is extra edited to make it look like it is now.

If you want you can see all our demos using this link https://demo.tagdiv.com/select_demo/newspaper-prebuilt-websites/?demo-type=all any of these can be used, combined and edited using the Newsapper theme.

Thank you! Calin

Hi,

This problem can be resolved in 2 ways. You can install a prebuilt website or use a custom function in the theme, for this you can follow the instructions from a similar topic- https://forum.tagdiv.com/topic/missing-social-share-options/

If you need further assistance, our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/

Thank you! Calin N.

Hello,

Folosind tema Newspaper se pot exclude pe pagina de rezultate articolele care nu se doresc, pentru asta se poate edita search cloud template cu tagDiv Composer si se adauga id-urile articolelor care nu se doresc un – in fata, exemplu 651, 761,-872 https://i.imgur.com/kWXM9fn.jpeg

Unfortunately, only the type can be excluded from the live search element.

If you need further assistance our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/

Thank you! Calin N.

Hello,

I’ve checked the website you mentioned, and your current performance looks quite good: 89 on mobile and 98 on desktop.

Since you’re using WP Rocket, I recommend following our optimization guide here: https://forum.tagdiv.com/wp-rocket-and-newspaper-theme-optimization-guide/ Additionally, you can enhance performance and security by combining it with Cloudflare: https://forum.tagdiv.com/cloudflare-cdn/

If you need further assistance, our support team will be happy to help with any requests on our official support forum: https://forum.tagdiv.com/forum/newspaper/

Thank you! Cali

Hi,

If you’re using the single post template, you can edit it with the tagDiv Composer. You have two elements available for this: Single Post Bg Featured Image and Single Post Featured Image. Each element is customizable and comes with its own set of settings, see an example here: https://i.imgur.com/O8mfOma.jpeg

If you need further assistance, our support team will be happy to help with any requests on our official support forum at https://forum.tagdiv.com/forum/newspaper/

Thank you! Calin

Hi Simion,

Thank you very much for your reply. I have tested again but unfortunately the video still doesn’t display in the Video Embed element on my staging site.

As you requested, I have already sent you an email at contact@tagdiv.com with the admin login credentials so you can check directly.

The Email Subject is: “Follow-up from ThemeForest Discussion – “Video Embed” Issue (Failed Render)”

Looking forward to your further assistance.

Best regards, Fahmineo

Hi Fahmineo,

Thank you! We’ll contact you via email.

Thanks, Calin

Hi Calin,

Thanks for your support . I’ve already replied to your email with confirmation and a follow-up question.

Best regards, Fahmineo

Hi,

I can’t say unfortunately. If you purchased a theme it should appear in your account. Even if the theme is no longer available it should appear like so https://help.market.envato.com/hc/en-us/articles/202500244-Why-has-my-item-been-removed I suggest contacting the author of the theme, or Envato support https://help.market.envato.com/hc/en-us/requests/new They will be able to check the situation.

Regards, Simion C.

Hi,

Please check in this element here https://prnt.sc/4D2uwt8kvL7u There you can change the default words to what you want. Please try it. The Momentum demo contains a bit more complex customization, if you have more questions let us know. I suggest using the support forum or sending us an email at contact@tagdiv.com

Regards, Simion C.

It’s a bit lower in the page, please click on this raw HTML element here https://prnt.sc/7c6QzlgXIQqz Then you can change the default words. Please check again. We can help directly on the website if you want, we will gladly help with the demo customization if you send us an email and provide access to the website. Let us know at any time.

Regards, Simion C.

Hi,

We will fix the bugs in the next update, it will be a relatively minor maintenance update. Besides issues that could happen for specific websites, the composer functions properly for most users. When here are issues we investigate the cases on the websites. We have plans to add a few new features, but they are not yet ready and tested, so it will take more time. There aren’t plans to provide full compatibility between the theme and elementor. Since we provide the composer, and all the theme features depend on it or can be used only through it, and the rest of the theme plugins require the composer, providing compatibility with a different page builder will mean recreating everything basically. Gutenberg however can be used to create posts and pages as needed.

Regards, Simion C.

Hi,

I see my colleague has replied to the email in the meantime. The ley should work fine now, please try using it.

Regards, Simion C.