26665 comments found.
Is the Qode Tours plugin only usable on Bridge’s travel demos? I’m not using one of the travel-related demos but I want to create a destinations and tours page like those on the Travel (WPBakery) demo. I don’t want to import the Travel demo in an alternate environment and then copy the info into the existing site. (I don’t think I even know how). Is there an easier way to create those pages in my non-travel Bridge demo theme?
Hello,
The Qode Tours plugin can be found on this path wp-content\themes\bridge\plugins
For more info on how to add tours and destinations please check this section of documentation.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, i used your template version 13.3. Long time i didnt updated it. I think i cannot anymore because its too long. I am still on bakery and i know you use elementor.
But i have a question i need to update my version of MYSQL on 5.7. Your template version 13.3 is compatible with MYSQL 5.7 ?
Hello,
The theme is compatible with both WPBakery and Elementor, so you can continue to use WPBakery.
You can also update the theme, we just recommend creating a backup of your site prior to update. It is a good practice to create a backup version of your website before updating the theme, in the event something unexpected occurs during the update process, so you can restore the backup and try again. You can learn how to easily backup your website here.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins, and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Bridge Core plugin that will be listed there.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
PRESALES QUESTION: I’m looking at the Bridge theme for a portfolio site. I want to set featured images within a project and have those images appear in an image slider on the home page (like this one: https://demo.qodeinteractive.com/bridge120/) This feature will make it easier for clients to update their site. Is featured image slider available with your theme? Also, is it possible to set your theme to Auto-update within Wordpress? Do you push updates or are customers responsible for checking for updates on your site? Thank you.
Hello,
Thank you for taking interest.
Slider showcased on this demo is a regular gallery slider, however, there are portfolio slider elements in the theme. Some of the examples are shown in demos bridge331, bridge409, bridge406 and bridge400.
Theme can be updated using Envato Market plugin or via FTP and both methods are covered in this tutorial.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team,
I have purchased the Bridge – Retina Multi-Purpose WordPress Theme some time back, However i am moving the website to the new hosting provider and when i am trying to activate the license is says it is already activated.
can you please advise on how to activate and register it on the new hosting provider?
Thank You Naresh
Hello,
Thank you for choosing our theme!
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank You so much for the support.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there, I’m using Bridge’s Elementor Ceramic Store. How can I increase the mobile menu icon size px? Best.
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t submit a ticket because my support period has expired. However, I only need help with one question: I guess the current mobile menu icon size is 6px and I think that a button of this size will not be perceived by customers as a button that goes to other pages, so I want it to be 9 or 11 px. How to fix it?
Hi,
You can add custom css below to Qode Options > General > Custom CSS in order to increase mobile menu icon:
.mobile_menu_button span {
font-size: 18px !important;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The code worked. Thank you very much for your kind help. Warmly regards..
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I got a download of the latest version of Bridge on 10/25 but when I try to install the update for WP Bakery, it shows that the version included in the download package is much older. I have 8.6.1 and it wants to install version 7.0. The latest version it should include is 8.7.2. (Edit: I downloaded the file again today and this time it includes 8.7.1.)
Hello,
Latest theme update was on October 25th, 2025 and the WPBakery version 8.7.2 was released on October 27th, 2025. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi any way to get an older version of the Bridge theme? The latest version 30.8.8.5 is conflicting with my site. My support has expired but all I need is to get access to an older version of your theme like version 20. Is it possible for you to send that to the email on my account on themeforest? Thanks.
Hello,
Only the latest version of the theme will be available on ThemeForest.
When updating Bridge theme and bundled plugins we recommend following instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Bridge Core plugin that will be listed there.
One more important step after you update theme and plugins is to navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
my theme is from 8 months ago when i updated it .. for some reason i have the child theme so i have to update it manually every time which could be hectic i wish i could just automatically update the theme.. my them is outdated and also the bridge core plug in is outdated as well you think that could be an issue .. how would i change the theme to a parent them to make it update automatically .. or is it permeant one your choose between parent theme or child theme..
i know when updating i just have to update the parent side so the child them doesn’t get changed at all right .. just strictly update the new theme with the parent theme .. so so all the customizations stay to the same… onetime i updated the wrong way and some of the work i did got erased.. is there anyway to go back so that the theme is just one theme instead of playing the game with the child and parent theme option ..
Hi,
Child themes are useful for adding your own code snippets to a theme and keeping them safe from theme updates. For more info about child theme please check this article. Changes made in the backend using theme options and page builder are stored in the database and they will not be lost after the theme update.
It is a good practice to create a backup version of your website before updating the theme, in the event something unexpected occurs during the update process. You can learn how to easily backup your website here.
Both update methods (via Envato Market plugin and via FTP) are covered in this tutorial – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins (including Bridge Core).
Once you update the theme and plugins navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I received notifications about plugin vulnerabilities for both WP Bakery (Cross Site Scripting vulnerability) and Revolution Slider (Broken Access Control vulnerability). They need to be updated to the most recent versions to fix these issues – can you please release a new version of the theme with the updated plugins? I am getting calls from clients asking about these security issues, please let us know ASAP if you can provide updates. WP Bakery needs to be at least 8.7 and Revolution Slider needs to be updated to at least 6.7.38. Thank you!
Hello,
The theme will be updated and you will be notified via email when the new update is online on ThemeForest.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I would like to know how to download previous versions of the theme, since I am having trouble with the latest versions of Simple Membership plugin and I need to perform some tests. Thank you.
Hello,
Only the latest version of the theme will be available on ThemeForest. If you have backups of your site (with previous versions of the theme) you can use them on localhost for testing purposes.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
What is everyone doing about the known vulnerability in WPBakery and Slider Revolution?
This flaw enables attackers with contributor-level access or higher to inject arbitrary scripts to affected websites. The vulnerability affects WPBakery plugin versions up to and including version 8.6.1.
Users of the plugin are encouraged to update to the latest version of WPBakery, which is currently version 8.7.
And Slider Revolution has a vulnerability also .This vulnerability makes it possible for an authenticated attacker, with contributor-level permissions or higher, to read arbitrary files on the server, which may contain sensitive information.
Hello,
The theme will be updated and you will be notified via email when the new update is online on ThemeForest.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hello i have been trying to make the bridge theme faster , and i have looked at the gt metric waterfall and there are alot of werid ccs theme bridge issues .. i havent updated my theme to the latest one but there is alot of like back and forth when getting a theme your suppose to look for a light weight theme that loads fast that can get a good score this bridge theme i hard to make fast ,,, i have talked to support and there like contact your server and its this blame game of whats causing the issue can someone help me tune my site so it runs faster or look at it threw gt metrix and help me identify what the bride theme is taking 2 seconds to load i can identify what file is being opened for that.
Hello,
We develop only premium themes, which means that they are a bit larger than average basic theme. The theme is optimized, however, we wouldn’t call it light weight as Bridge theme has 630+ demos and a vast number of options and elements.
First, we recommend updating the theme and plugin to the latest versions listed in change log.
Then, you can adjust theme performance options in Qode Options > Performance (please see screenshot).
If you haven’t optimized media used on your site, then we highly recommend it. You can use our Qode Optimizer plugin for this purpose or some other plugin your prefer.
If you want our support to examine your GTmetrix results, then please submit support request at our Help Center. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am looking for information on how to update from an older version of Bridge (10.1.1) but it’s impossible through your support channels. I want to run PHP8.3 and updating the conventional way just leaves me with a page full of unsupported shortcodes. Is it even possible to update from this old version to the latest?
Hello,
This is most likely because you haven’t registered your purchase code in Bridge Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live serverDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need help, When I try to activste the purchase im getting error 500 and im trying to create sendesk acountl, but the web site deoest load
I get the error 500 while trying to add the pruchase code int he form, im able to see the 500 in the request, and all the support page are not loading in https://helpcenter.qodeinteractive.com/hc/en-us
Hello,
The server might have been experiencing some downtime. Both registration and our Help Center are working correctly now. Please clear your browser cache and try once more. You can also try from a different browser or an incognito window in case something in your browser is causing this.
You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, can you tell me if this theme has built-in homepage popup capability (for joining newsletter, or to receive other offers)?
Hello,
The popup notifications are not a feature of the theme unfortunately. For a more detailed overview of theme’s options please check the documentation in this link.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’ve been helped by your support all through the process of making my website BUT now the support has expired and I notice a bug. I’ve set the featured image in all the blog posts but they aren’t shown and at their place I see the Bridge logo (https://www.siamostormi.com/wp-content/themes/bridge/img/logo.png). Can you help me with this? I don’t want to pay 50$ for something that is supposed to work. Thank you!
Hello,
We’ve checked your site and the blog carousel and list are not displaying Bridge logo. Have you managed to resolve this in the meantime?
We also recommend checking video tutorial for blog posts in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I probably didn’t express the issue properly. When sharing my blog posts or pages, the image that is shown is the bridge logo and not the featured image that I set in the article/page. I’m using the debugger of facebook to check and the problem is still there.
Thank you for clarifying.
Open Graph is a protocol used to influence the way a web page is shared on social media – it uses metadata on the webpage to define every single piece of data related to sharing (link, title, description, image, etc). Note that we do not have Open Graph integrated into Bridge. For more control over the content of sharing, you should install some third-party plugin that handles the Open Graph protocol (like Yoast or some other you prefer).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi! I add 2 plugins and they’re working for the featured images but not working for the description of the blog post or page. So, in the WP editor of the blog post I go to Qode SEO and I add the keywords and the description but the description is not read by the debugger of Facebook. Not even the plugins I installed read the description (Rank Math and OG – better share). So what can i do?
Hi,
Please make sure to add excerpt text – How To Change The Post Excerpt.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Bought and launched the theme. Installed all required plugins (also tried installing recommended ones too). Doing this on wp local application. The problem is that none of the bridge dashboard pages is working (Bridge dashboard, System info, Import) I open any of them and its just blank page of Wordpress admin dashboard. How am I supposed to import a demo site I want? Tried increasing memory limit and debugging, no errors, no console errors, network tab fetches everything with no server or client errors.
Noticed that some of QODE pages are not loading, in the end shows error, maybe dashboard is being fetched from your side so it silently fails?
Hello,
Thank you for choosing our theme.
This could be caused by some third party plugin. Please deactivate all your third party plugins except bundled plugins ( Bridge Core, WPBakery or Elementor, Slider Revolution..) clear browser cache and check the page. If you are perhaps using Qode Essential Addons plugin, please uninstall it. This plugin is not supposed to be used with Bridge Theme.
The demo pages are loading correctly at the moment on our end. It could be that server was experiencing some downtime earlier.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Plugins are not a problem, this is fresh install with only required plugins of yours.
Also cannot login to your QODE page, i get stuck on login page.
https://bridgelanding.qodeinteractive.com/ demo pages loading is not even a problem. The Bridge dashboard in wordpress settings is not loading. Well it loads the page, but there is nothing shown in the dashboard.
Yea so apperantly the problem is because of local development or localwp app, because I have tried to upload the theme to server, it has shown a notice to input a purchase code.
1. How do i make it work on local, since I wont be developing on server. 2. It would be great to have some information about Bridge theme licence inputing, since I was not aware of it.
We couldn’t reproduce this on our localwp installation of Bridge. If you are perhaps using PHP 8.4 try changing it to PHP 8.3.
Besides our themes documentation here you can also find many great articles, and video tutorials that might help you on the way of developing your website.
If you are still having troubles to submit a support request you can contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I asked my friend to do it and on local installation, the issue repeated.
Hi,
This is most likely due to some setting in localwp itself. Alternatively you can try XAMPP or WAMP for localhost installations. If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
But have you actually tried reproducing the problem with localwp I described? Because I am 90% sure you will get this issue too.
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Maybe it works because there are existing instalations, not the fresh ones?
Can we schedule a quick video meet with one of your team members so I can showcase it better?
On xampp it worked for me, but i still need to make it work on localwp.
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Hello, I know my support has expired. How can I remove my purchase code from the domain(s) where I used it? I want to use my license in a new project. I no longer support the domains where I could have registered, or they are no longer my clients.
Hello,
Thank you for using our theme.
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account (it is not required to extend support in order to use this form). If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
What template does the shop page use and where is it located? Or How do I add a sidebar to that default template?
Hello,
Please follow steps listed in this article. We also recommend checking this video tutorial.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Adding Woocommerce plugin it complains about the bridge theme’s outdated templates:
bridge/woocommerce/single-product/add-to-cart/grouped.php version 9.8.0 is out of date. The core version is 10.2.0,
bridge/woocommerce/single-product/add-to-cart/simple.php version 7.0.1 is out of date. The core version is 10.2.0,
Hello,
As you may know, WooCommerce releases new versions of the plugin every few weeks. This means that some of the template files we use in our theme might show up for you as outdated. Note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
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