26664 comments found.
Qode is an amazing seller. I am using many of their themes on several sites I operate. I am using one of their themes on https://www.candidshutters.media. Thanks to the speed and UI of this,CandidShutters Media is now the top rated video production company in Delhi and Mumbai. I am planning to use Bridge next on the same.
Hello,
Thank you for using our themes! The site is using our Qi Theme. If you decide to use Bridge in the future, feel free to write us
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Hi, I installed the demo 429 on my www.siamostormi.com. I’ve got an issue regarding my mobile menu. I’d like it to show the sub-pages with an icon, as in the mobile menu of bridge 488 (where you can click on “pages” and see “about us”, “servides” and so on). In my mobile menu I also have the need of showing the pages “Tariffe Progettazione” and “Tariffe Comunicazione” which are sub-elements of Tariffe but I don’t know what to doin order to make clear to a mobile user that there are these secondary pages in the menu. I looked here but there’s no answer to my problem: https://bridge.qodeinteractive.com/documentation/1-whats-in-the-box/ Can you help please?
Hello,
To set up header, we recommend seeing video tutorial here: How To Set Up Your Website Header Using The Bridge WordPress Theme.
For this particular demo arrows are hidden, however, they can be shown by adding custom css below to Qode Options > General > Custom CSS:
nav.mobile_menu ul>li.has_sub.open_sub>span.mobile_arrow i.fa-angle-rightt {
display: inline;
}
nav.mobile_menu ul>li.has_sub>span.mobile_arrow {
padding: 0 42px 0 0;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
When I purchased the theme, I explicitly informed your support team that my blog was bilingual. Based on the guidance I received, I set it up by installing WordPress twice on the same domain — one installation for English and one for Turkish — and used the same theme and license for both, since it was a single site and a single domain.
Recently, the license on the Turkish installation was disabled, and the site layout is now broken. I understand your licensing policy, but this setup was done with the knowledge and approval of your support team at the time of purchase.
These are personal blogs, not monetized websites, and I only post occasionally. Before purchasing a second license, I wanted to ask if there is any way this situation can be resolved without requiring an additional payment, given the original agreement and single-domain usage.
Thank you for your time and support.
Best regards, Linda
Hi Linda,
Yes, you can use one license for both installation since it is a bilingual blog and the single domain. Please contact us on our support with the information needed and we will approve your purchase code for other language.
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Hi,
Thank you for confirming that one license can be used for both installations on a single domain.
I’m currently unable to open a support ticket because my support period has expired. I don’t need technical support, I only need the purchase code to be re-approved for the second (Turkish) installation.
Is it possible to handle this via email or another way without opening a support ticket?
Thank you for your help.
Best regards, Linda
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Hello,
Thank you very much for your help and for adding the related domain. I really appreciate your quick assistance.
Best regards, Linda
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when i go to update my plug-in’s is says a error has occurred and the plug in s dont update i tried to update the theme and i got a notice saying to update Woocommere from a error they fixed have you heard of this
when i go to update the wordpress to the next level is doesn’t want to update as well
The update process is starting. This process may take a while on some hosts, so please be patient.
Enabling Maintenance mode…
Updating Plugin Elementor (1/3) Downloading update from https://downloads.wordpress.org/plugin/elementor.3.34.0.zip… Unpacking the update…
An error occurred while updating Elementor: Could not copy file. elementor/includes/settings/admin-menu-items/get-help-menu-item.php
Updating Plugin WooCommerce (2/3) Downloading update from https://downloads.w.org/plugin/woocommerce.10.2.3.zip… Unpacking the update…
An error occurred while updating WooCommerce: Could not copy file. woocommerce/assets/client/blocks/product-new.asset.php
Updating Plugin WooCommerce Square (3/3) Downloading update from https://downloads.wordpress.org/plugin/woocommerce-square.5.1.2.zip… Unpacking the update…
An error occurred while updating WooCommerce Square: Could not copy file. woocommerce-square/vendor/square/square/src/Models/GiftCardActivityType.php
Disabling Maintenance mode…
All updates have been completed.
i acutally figure it out it was a hosting issue with to many files on the cpanel
Hi,
We are glad that you have managed to solve your problem
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Hello and greetings. I just terminated my hosting. Is it possible to deregister this theme on your end? Can you help me to deregister on your side?
Thanks alot
Hi,
We deregistered the purchase code for you. You should be able to register the theme now.
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Hello and greetings. I need some help to deregister the theme in order to use it again for a new domain. Can you assist me on this? Thanks alot.
Hello,
Thank you for using our theme!
We deregistered the purchase code for you. You should be able to register the theme now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Okay thanks alot so much for your help.
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Hi and greetings. I refer to https://bridge494.qodeinteractive.com/portfolio_page/running-v1-white/ ? Can just check with you for the internal portfolio pages under the Portfolio agency theme option, is there any way to change the “About this project” to other words within the theme panel within wordpress? Can you guide me?
Hi,
This is translatable label, and you can use localization plugins for changing it. If you need help about this, you can contact us on support forum.
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Thanks for your reply. I can’t submit the ticket because the support has expired. Can you guide me on this: To change the “About this project” to other words within the theme panel within wordpress? How can I find these localization plugins?
Hi,
You can download for example Loco translate plugin from Wordpress org, and try with that one. For further assistance you should extend your support. Thanks for understanding.
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Hey there—went to your support site to file a ticket at https://qodeinteractive.com/my-account/?sign_in and y’all have “Error establishing a database connection.” Help?
Hello,
Thank you for using our theme.
This was due to the temporary server downtime and the login is working correctly now. Please clear your browser cache and try once more.
You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I uploaded my .png logo in various sizes – the smallest being 280×182px and the bigger 595×386px – and set the sticky header. I tried with a header heigh of 60px and of 120px. I tried setting the center logo and not. The problem is that my logo is not displaying. What is the problem? Why the logo isn’t showing in any case? the website is www.siamostormi.com please help! thank you
Hello,
Thank you for using our theme!
The css shown in screenshot is hiding the logo. Please check if this css is added in Qode Options > General > Custom CSS and remove it.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. We have two licenses for this theme on client websites. I know where one is registered as we still provide updates for the client. However I cannot find where the second license is registered – and your website doesn’t have a system available to check registrations. Please can you advise on the license we own starting with ‘a6d06’ and where it’s registered? We may or may not want it deregistered, just need to check first. We are registered on Qode Interactive but obviously support has expired and they won’t let me submit a ticket request there.
Hello,
Thank you for using our theme!
This license is connected to the domain where theme is no longer in use (https://www.ridethewild.co/travel). You can also contact us using this email if you need any info about your licenses.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Bakery plugin does not work correctly after update – why is this? It is not to access anymore and shows code on the website
Hello,
We couldn’t reproduce this on our installation.
Please check if your purchase code is registered in Bridge Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
as the purchase is older your help center does not work anymore. However – update should still be possible, but does not work well.
When updating theme and plugins we recommend following steps from this video tutorial: How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t activate the theme I purchased. The support web has been down all day long.
Hello,
Thank you for using our theme.
The support site was temporary unavailable due to the server downtime. Please clear your browser cache and try to login once more. The registration API is also working correctly now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Qode support site is down so I can’t submit a ticket. I cannot register/activate product. Please help.
Hello,
Thank you for using our theme.
The support site was probably temporary unavailable due to the server downtime. Please clear your browser cache and try to login once more. The registration API is also working correctly now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i can not get thi to register at all i bought it downloaded it want to install the chosen theme but when i add my actvation code it just says please wait. what is going on please help
Hello,
Thank you for using our theme. You can try suggestions from this article and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’ve seen your theme folder but we don’t find the folder with the xml demos to try to import them manually. Could you help us? Thank you.
Hello,
For more detailed instructions please check video tutorials in this playlist. Based on page builder you’ll use, you can play “How to Import Bridge Demos Made with WPBakery” or “How to Import Demos Made with Elementor in Bridge” and skip to the timestamp where XML demo import is covered.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, how do I update to the new version? There is no information anywhere which version is the latest – neither on the site nor in the support, not here – not inside the topic… what kind of nonsense is that?Will the settings be lost when updating? Why is there no update button?
Hello,
The changelog can be found here.
To update Bridge theme and bundled plugins please follow instructions from the video tutorial in this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. When you update theme and plugins, navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
The content you created using the theme and options you’ve set are stored in the database and they will not be lost after you update the theme. Of course, it is a good practice to create a backup version of your website before updating the theme, in the event something unexpected occurs during the update process. This way you can restore the backup and repeat update process. You can learn how to easily backup your website here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I moved my site but I can’t reset my license because the support ticket system blocks me (expired support). Please help me reset code starting with f5fd… User: RasgoCreativo2024.
Hello,
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
need to deactivate from demo URL and activate on real URL
Hello,
If the Bridge theme is still active on staging url, then you can deregister it directly from Bridge Dashboard. If the staging domain is no longer active, you have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don’t see the open in new window option for my menu links….. it seems to be missing.
Hello,
In “Screen Options”, please make sure to check “Link Target” as shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I couldn’t login at qodeinteractive. It shows working after I sign but it does not let me in. Anyway the question I need ask over there “is it possible to register at my hosting side to show my client before I install their hosting site. They wanted to see my customized bridge demo before they install and register in their site. I meant, is it possible to register same both place with same licence key. If not what do you suggest me to do?
I meant; once I register and customized with my license key. if they do not like could I use for someone else later?
Hello,
Please note that each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.
Since your current license is already in use for a site where Bridge theme is active, then it is necessary to purchase a new license for a new project. Regular License is a lifetime license, and if you don’t end up using it for the project in question, you can use it in the future for something else.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I did not register yet, how come I can not use somewhere else? Should my customer can see only at your demo sites? Dont I have any chance to show them what they want on my hosting? How about, If I install and register bridge theme on their hosting and customized there?
We are sorry if there’s been any misunderstand.
Our system which displays registered licenses is showing that you’ve registered only one license so far. If you’ve purchased another license and haven’t registered it yet, then you can of course use it for your new installation of Bridge.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is the Qode Tours plugin only usable on Bridge’s travel demos? I’m not using one of the travel-related demos but I want to create a destinations and tours page like those on the Travel (WPBakery) demo. I don’t want to import the Travel demo in an alternate environment and then copy the info into the existing site. (I don’t think I even know how). Is there an easier way to create those pages in my non-travel Bridge demo theme?
Hello,
The Qode Tours plugin can be found on this path wp-content\themes\bridge\plugins
For more info on how to add tours and destinations please check this section of documentation.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
