26636 comments found.
Hi. We have two licenses for this theme on client websites. I know where one is registered as we still provide updates for the client. However I cannot find where the second license is registered – and your website doesn’t have a system available to check registrations. Please can you advise on the license we own starting with ‘a6d06’ and where it’s registered? We may or may not want it deregistered, just need to check first. We are registered on Qode Interactive but obviously support has expired and they won’t let me submit a ticket request there.
Hello,
Thank you for using our theme!
This license is connected to the domain where theme is no longer in use (https://www.ridethewild.co/travel). You can also contact us using this email if you need any info about your licenses.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Bakery plugin does not work correctly after update – why is this? It is not to access anymore and shows code on the website
Hello,
We couldn’t reproduce this on our installation.
Please check if your purchase code is registered in Bridge Dashboard. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
as the purchase is older your help center does not work anymore. However – update should still be possible, but does not work well.
When updating theme and plugins we recommend following steps from this video tutorial: How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins.
You can also contact our support using this email, just include your purchase code in the mail, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t activate the theme I purchased. The support web has been down all day long.
Hello,
Thank you for using our theme.
The support site was temporary unavailable due to the server downtime. Please clear your browser cache and try to login once more. The registration API is also working correctly now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Qode support site is down so I can’t submit a ticket. I cannot register/activate product. Please help.
Hello,
Thank you for using our theme.
The support site was probably temporary unavailable due to the server downtime. Please clear your browser cache and try to login once more. The registration API is also working correctly now.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i can not get thi to register at all i bought it downloaded it want to install the chosen theme but when i add my actvation code it just says please wait. what is going on please help
Hello,
Thank you for using our theme. You can try suggestions from this article and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I’ve seen your theme folder but we don’t find the folder with the xml demos to try to import them manually. Could you help us? Thank you.
Hello,
For more detailed instructions please check video tutorials in this playlist. Based on page builder you’ll use, you can play “How to Import Bridge Demos Made with WPBakery” or “How to Import Demos Made with Elementor in Bridge” and skip to the timestamp where XML demo import is covered.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, how do I update to the new version? There is no information anywhere which version is the latest – neither on the site nor in the support, not here – not inside the topic… what kind of nonsense is that?Will the settings be lost when updating? Why is there no update button?
Hello,
The changelog can be found here.
To update Bridge theme and bundled plugins please follow instructions from the video tutorial in this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. When you update theme and plugins, navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.
The content you created using the theme and options you’ve set are stored in the database and they will not be lost after you update the theme. Of course, it is a good practice to create a backup version of your website before updating the theme, in the event something unexpected occurs during the update process. This way you can restore the backup and repeat update process. You can learn how to easily backup your website here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I moved my site but I can’t reset my license because the support ticket system blocks me (expired support). Please help me reset code starting with f5fd… User: RasgoCreativo2024.
Hello,
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
need to deactivate from demo URL and activate on real URL
Hello,
If the Bridge theme is still active on staging url, then you can deregister it directly from Bridge Dashboard. If the staging domain is no longer active, you have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I don’t see the open in new window option for my menu links….. it seems to be missing.
Hello,
In “Screen Options”, please make sure to check “Link Target” as shown in screenshot.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I couldn’t login at qodeinteractive. It shows working after I sign but it does not let me in. Anyway the question I need ask over there “is it possible to register at my hosting side to show my client before I install their hosting site. They wanted to see my customized bridge demo before they install and register in their site. I meant, is it possible to register same both place with same licence key. If not what do you suggest me to do?
I meant; once I register and customized with my license key. if they do not like could I use for someone else later?
Hello,
Please note that each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.
Since your current license is already in use for a site where Bridge theme is active, then it is necessary to purchase a new license for a new project. Regular License is a lifetime license, and if you don’t end up using it for the project in question, you can use it in the future for something else.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I did not register yet, how come I can not use somewhere else? Should my customer can see only at your demo sites? Dont I have any chance to show them what they want on my hosting? How about, If I install and register bridge theme on their hosting and customized there?
We are sorry if there’s been any misunderstand.
Our system which displays registered licenses is showing that you’ve registered only one license so far. If you’ve purchased another license and haven’t registered it yet, then you can of course use it for your new installation of Bridge.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Is the Qode Tours plugin only usable on Bridge’s travel demos? I’m not using one of the travel-related demos but I want to create a destinations and tours page like those on the Travel (WPBakery) demo. I don’t want to import the Travel demo in an alternate environment and then copy the info into the existing site. (I don’t think I even know how). Is there an easier way to create those pages in my non-travel Bridge demo theme?
Hello,
The Qode Tours plugin can be found on this path wp-content\themes\bridge\plugins
For more info on how to add tours and destinations please check this section of documentation.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, i used your template version 13.3. Long time i didnt updated it. I think i cannot anymore because its too long. I am still on bakery and i know you use elementor.
But i have a question i need to update my version of MYSQL on 5.7. Your template version 13.3 is compatible with MYSQL 5.7 ?
Hello,
The theme is compatible with both WPBakery and Elementor, so you can continue to use WPBakery.
You can also update the theme, we just recommend creating a backup of your site prior to update. It is a good practice to create a backup version of your website before updating the theme, in the event something unexpected occurs during the update process, so you can restore the backup and try again. You can learn how to easily backup your website here.
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins, and please don’t skip ‘10:34 – One final step after updating the Bridge theme’ part of the video.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Bridge Core plugin that will be listed there.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
PRESALES QUESTION: I’m looking at the Bridge theme for a portfolio site. I want to set featured images within a project and have those images appear in an image slider on the home page (like this one: https://demo.qodeinteractive.com/bridge120/) This feature will make it easier for clients to update their site. Is featured image slider available with your theme? Also, is it possible to set your theme to Auto-update within Wordpress? Do you push updates or are customers responsible for checking for updates on your site? Thank you.
Hello,
Thank you for taking interest.
Slider showcased on this demo is a regular gallery slider, however, there are portfolio slider elements in the theme. Some of the examples are shown in demos bridge331, bridge409, bridge406 and bridge400.
Theme can be updated using Envato Market plugin or via FTP and both methods are covered in this tutorial.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team,
I have purchased the Bridge – Retina Multi-Purpose WordPress Theme some time back, However i am moving the website to the new hosting provider and when i am trying to activate the license is says it is already activated.
can you please advise on how to activate and register it on the new hosting provider?
Thank You Naresh
Hello,
Thank you for choosing our theme!
We deregistered the purchase code for you. You should be able to register the theme now.
You also have an option to deregister your purchase code via deregistration form at our Help Center in “My Products” section of your account. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank You so much for the support.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello there, I’m using Bridge’s Elementor Ceramic Store. How can I increase the mobile menu icon size px? Best.
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I can’t submit a ticket because my support period has expired. However, I only need help with one question: I guess the current mobile menu icon size is 6px and I think that a button of this size will not be perceived by customers as a button that goes to other pages, so I want it to be 9 or 11 px. How to fix it?
Hi,
You can add custom css below to Qode Options > General > Custom CSS in order to increase mobile menu icon:
.mobile_menu_button span {
font-size: 18px !important;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The code worked. Thank you very much for your kind help. Warmly regards..
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I got a download of the latest version of Bridge on 10/25 but when I try to install the update for WP Bakery, it shows that the version included in the download package is much older. I have 8.6.1 and it wants to install version 7.0. The latest version it should include is 8.7.2. (Edit: I downloaded the file again today and this time it includes 8.7.1.)
Hello,
Latest theme update was on October 25th, 2025 and the WPBakery version 8.7.2 was released on October 27th, 2025. Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi any way to get an older version of the Bridge theme? The latest version 30.8.8.5 is conflicting with my site. My support has expired but all I need is to get access to an older version of your theme like version 20. Is it possible for you to send that to the email on my account on themeforest? Thanks.
Hello,
Only the latest version of the theme will be available on ThemeForest.
When updating Bridge theme and bundled plugins we recommend following instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins.
After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins. It is important to update Bridge Core plugin that will be listed there.
One more important step after you update theme and plugins is to navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
my theme is from 8 months ago when i updated it .. for some reason i have the child theme so i have to update it manually every time which could be hectic i wish i could just automatically update the theme.. my them is outdated and also the bridge core plug in is outdated as well you think that could be an issue .. how would i change the theme to a parent them to make it update automatically .. or is it permeant one your choose between parent theme or child theme..
i know when updating i just have to update the parent side so the child them doesn’t get changed at all right .. just strictly update the new theme with the parent theme .. so so all the customizations stay to the same… onetime i updated the wrong way and some of the work i did got erased.. is there anyway to go back so that the theme is just one theme instead of playing the game with the child and parent theme option ..
Hi,
Child themes are useful for adding your own code snippets to a theme and keeping them safe from theme updates. For more info about child theme please check this article. Changes made in the backend using theme options and page builder are stored in the database and they will not be lost after the theme update.
It is a good practice to create a backup version of your website before updating the theme, in the event something unexpected occurs during the update process. You can learn how to easily backup your website here.
Both update methods (via Envato Market plugin and via FTP) are covered in this tutorial – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the plugins with available updates will be listed in Appearance > Install Plugins (including Bridge Core).
Once you update the theme and plugins navigate to Qode Options > General and click on ‘Save Changes’ button in order to generate a new dynamic CSS file.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I received notifications about plugin vulnerabilities for both WP Bakery (Cross Site Scripting vulnerability) and Revolution Slider (Broken Access Control vulnerability). They need to be updated to the most recent versions to fix these issues – can you please release a new version of the theme with the updated plugins? I am getting calls from clients asking about these security issues, please let us know ASAP if you can provide updates. WP Bakery needs to be at least 8.7 and Revolution Slider needs to be updated to at least 6.7.38. Thank you!
Hello,
The theme will be updated and you will be notified via email when the new update is online on ThemeForest.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
