8669 comments found.
Hello, i followed the instruction here to set up lottie https://support.undsgn.com/hc/en-us/articles/11546202112157-Lottie-Animations Its not working. Here is the lottie link i copied from lottie https://prnt.sc/q24kulyrXbzc Here is where i pasted the link on my website https://prnt.sc/a56UsSgcMw4v
Hi kingsleymensah! We cannot determine any more details from here, but what you have entered seems to differ from the examples provided in our documentation. In fact, if you look at the URL, it shows as an ‘asset’ type: https://support.undsgn.com/hc/en-us/articles/11546202112157-Lottie-Animations#&gid=1&pid=1
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
Hi team, hope you are doing well. I have a problem with my post grid, which is disappearing when I scroll down (only when i set my row full-width). Can you help?
Hi timothemw! We cannot fully understand the issue based on description alone, especially since we haven’t received any similar reports from other users. At the very least, we will need a link to the page in question and a detailed description of the problem. If it is something we can diagnose from the outside without administrative access, we will be more than happy to do so.
In this page when you scroll, the grid is disappearing
Hi timothemw! It seems that in the Page Options you have this setting (note that it can also be defined from the Theme Options): https://undsgn.d.pr/i/HobD2q
Thanks for your answer 
Other question, can we set the sticky menu only on one dedicated page (VS the sticky menu option in the theme option) ?
Hi timothemw! We are sorry, but this is not a built-in option as it is not a common request. We have documentation that explains how to change Menu Layouts on a per-page basis; changing the Sticky Menu behavior follows a very similar logic. If you have a developer available, they should be able to assist you in adjusting the scripts by following this guide: https://support.undsgn.com/hc/en-us/articles/360001066858-Different-Menu-options-for-different-pages
Sorry I was talking about the whole header (logo + menu) not only the menu
Hi timothemw! Yes, exactly, only the whole Navbar can be sticky, this is established.
Yes but can it be sticky on one page and not sticky on another page?
Hi timothemw! As we explained previously, this is not a built-in feature because it is quite uncommon to have different menu behaviors across a single website. The documentation we shared above describes how to achieve a similar result with Menu Styles, but that same logic can be adapted to other Theme Options, including the Sticky setting.
Im using tabs, how do i stretch background color of inner row within tabs to fit full width of page https://prnt.sc/Mq6ogJ4QoUrK
Hi kingsleymensah! We are sorry, but it is not possible for us to understand how this page was built or what the intended result should be based solely on a screenshot. We suggest referring to the examples in our official demo for guidance. Alternatively, please open a support ticket as we have suggested several times; this will allow you to receive direct assistance from our dedicated support team, who can look into your specific setup.
How do i reduce the gap there https://prnt.sc/IB7jvBGMNg_6
found it!
Thank you for the confirmation!
Hi, for example in the Demo: https://undsgn.com/uncode/homepages/classic-medical/ there´s a fixed bar on the right side of the page with icons linked to different adresses. Is this an extra tool or is this possible with the features of Uncode? Thx for your answer!
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
here is a link to that website https://www.omc.com/capabilities/capability-branding/ switch between tabs to see experience
Hi kingsleymensah! To be honest, we are not entirely sure what you are asking. You are referencing a random website, but we strongly suggest referring to our Uncode Demos instead. It is difficult to compare your goal to a website found online that wasn’t built with our theme, as every product and framework functions differently. That being said, we recommend trying the Tabs module, as it offers a layout option very similar to what you are looking for: https://undsgn.com/uncode/features/horizontal-tabs/
I understand that is not your theme. I’m using your theme to build a website for my client, and my client sent that link because he wanted something similar. I just wanted to confirm if it’s possible to achieve something like that with menu block module of your theme
Hi kingsleymensah! Yes, you can also use the Menu Block element. By applying some custom CSS, you should be able to achieve the specific layout and styling you are looking for.
can you please help me with css to use?
Im doing it with tabs but is there a way to make the tabs sticky on scroll?
for just mobile view i mean
Hi kingsleymensah! We are sorry, but there is no way to make this sticky.
I am trying to reactivate the license code but it’s saying the purchase code is already active. This should be deregistered and we not using it elsewhere. Can you check for me and deregister? I can send you the purchase code.
Hi riaz401! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi kingsleymensah! Try to paste this in the Theme Options > CSS:
#main-logo {
display: none;
}Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so the Support Team can check your installation and support the solution: https://support.undsgn.com/hc
how do I disable the logo just for the home page only? other pages can have the logo
Hi kingsleymensah! Add the ID of your homepage, ex:
page-id-123456 #main-logo {
display: none;
}... or paste it in the Page > CSS: https://support.undsgn.com/hc/en-us/articles/213456149-Custom-Page-CSS
Hello, under post module settings, I’m unable to select the categories, https://prnt.sc/PkdcF1GxzdSC
When I try to type the name of the category, it doesn’t show up. When I type the name in full, it also doesn’t show up for me to select.
Yes, i have created these categories in the portfolio categories
Hello, i cant find your demo creative innovators(https://undsgn.com/uncode/homepages/classic-innovators/) to import.
found it !
Hi kingsleymensah and thank you for the confirmation!
Hi, could you help me understand how to change the menu color while scrolling the page? Right now the menu has a transparent background with black text, but I’d like it to automatically change depending on the background of the section underneath (for example, switching to light text on dark sections and dark text on light sections).
I’m trying to achieve a result similar to this demo: https://undsgn.com/uncode/homepages/shop-creative/
Thank you for you help
Hi gt_wb! Without being able to see your page directly, we cannot fully understand your specific setup or suggest the exact steps needed. However, it sounds like you definitely need a Transparent and Sticky Menu. We recommend following our dedicated documentation on this topic to get started: https://support.undsgn.com/hc/en-us/articles/4550450886801-Menu-Transparent-on-Scroll
Hi Guys ! I have another question: I’ve searched everywhere, to no avail. I have a very simple page (content) with just a content block (contact_bloc) that I’ve placed in the page header (header type : Contact Block). Everything works perfectly. But the page’s skin is in “dark” mode. Since the page is white, I just want to switch it to “light” mode to better see my menu. But I can’t find this option anywhere. It seems to be possible only with a classic “default” header. Perhaps you have a small CSS shortcode I could inject into the page to fix this? Thanks !
I’ve found it…. BUT…, On another test page, I found that in Page Option / Content I can access to skin customization (Inherit / Light / Dark). It wasn’t active because on my contact page, I’ve set Content Type on “none. So I can access to skin settings… BUT, despite this, it do not work with my original contact bloc because it has 2 columns !!! With 1 ROW / 1 column…. no problem… With 2 columns, impossible to switch the skin ! Did you know that ?
Possible to fix this with inserting a row (divided in columns) inside a main row. Maybe it is the normal behavior… So no need to answer this… sorry for disturbing.
Hi Lebenzet! Do you refer to this? Last part of this page: https://support.undsgn.com/hc/en-us/articles/213459749-Menu-Skins-Coloration#&gid=1&pid=6
Yes ! That’s exactly it ! I missed this point in the documentation. Thanks
Thank you for the confirmation!
Hi, good morning! I was wondering if you could help me update my Enfold theme on my website (currently version 7.1.4) to a newer version.
My support has expired, so I’m not sure what options I have or how to proceed with the update. Any guidance would be really appreciated.
Thanks a lot in advance!
Hi Velair! We are the authors of Uncode (not Enfold)... you should ask for their support.
Hi guys, what additional plugin or setup do I need to create the Real Estate website like in your demo? Does it requires a custom post type? will it work with the “portfolio” native post type? Will I need to create custom fields? Please let me know what entails having a site like in your demo.
Hi jan444! In our demo, we are simply using standard pages assigned to a Dynamic Template. However, creating a Custom Post Type is a great approach as well: https://support.undsgn.com/hc/en-us/articles/213457309-Custom-Post-Type
For example, the layout you see is built using Custom Fields: https://support.undsgn.com/hc/en-us/articles/27733790042397-Custom-Fields-in-Uncode
Please keep in mind that you can actually import this entire setup.
Hello, a couple of days ago I have updated the theme to the latest version (theme files and uncode core plugin). Since then, the frontend loading time has skyrocketed, the whole website frontend is slow in every single section and page / product. We’re talking of a website that does less than 100 visits/day and that was working perfectly fine until the theme has been upgraded. I’m on WordPress 6.9.4 woocommerce 10.6.1 and theme 2.11.5. All plugins are updated to the latest version. Please let me know, thanks
Oh and PHP 8.4
Hi domenicolatosa! We are sorry to hear you’re experiencing performance issues. However, this isn’t something we can effectively debug through a public comment without full access to your server and website environment. Issues like this require a deep dive into your specific configuration, which can only be handled through our Private Support Help Center. Please open a formal ticket there so our team can investigate. We should also mention that if this were a widespread issue with the latest update, we would be seeing thousands of similar reports here on this board, but that is not the case.
Hi, thank you for creating and maintaining this powerful theme.
When creating a custom search content block to serve results for both products and posts, I created tabs and put a posts module (grid layout) in each tab with dynamic query (one for posts, one for products) and pagination (pagination history off, tab history/permalinks off).
It displays correctly at first. One tab has related products with the correct pagination numbers, the other has related blog posts with a different number of pagination because there are more posts than products for that search term.
When clicking page two of the products (first tab), it scrolls back up and loads up page two of the listings. When clicking page two of blog posts (second tab), it scrolls back up and loads page two of products, not posts.
Do you think there is a setting I am missing to make this work or is it impossible to make this work?
(Side question/observation: Is it normal for other taxonomy archives to default to the search content block settings? The site was 503ing bad and finally found that when visitors or bots landed on a WooCommerce tag page, it was pulling the content block from Archives > Search and when there were no results it was showing every post and product since there was nothing for the dynamic query to sort out. Maybe you can create a catch all “Other Taxonomies” section in the Archives settings, or make a note that Search settings will be the default for all other taxonomies that there aren’t options for.)
Hi codings! If we understand the issue correctly, you are attempting to use multiple Pagination modules on the same page. Unfortunately, this is not technically possible. As specified in our documentation, you can only use a single Pagination element per page to ensure the query functions correctly: https://undsgn.d.pr/i/QOyJqF
We are not entirely sure what you mean by ‘was showing every post,’ but please note that within the Theme Options, you can specifically define what content should be displayed when no results are found: https://lopezb.d.pr/i/oTairm
Additionally, if you are looking for more granular control over these types of archive pages and how they are indexed or displayed, we recommend managing this through a SEO plugin, which is the standard practice for handling these specific configurations.
1. Thank you for the screenshot. Didn’t notice the single pagination warning when setting up the page. Is there any work-around, because I created the perfect tabbed search results page to sort products from content while having it all on one page. As many of us know, the scattered way WP, WC, and other add-ons like forums or BuddyPress handles search is not good for user experience.
2. In this instance, product tags are viewed at sitedotcom/tag/product-tag. There is no option in Uncode Archives settings to handle this specific taxonomy, but it is pulling the content block from Archives > Search.
Example:
Product “1” is tagged “A”, and it is the only product tagged A. Going to sitedotcom/tag/A would show product 1 (pulling from the the settings in Uncode > Archives > Search > Content Block which is using Posts module > Grid: Layout > Dynamic Query Type: On > Post Types: Product).
BUT, when product 1 is sold-out and catalog visibility is changed to Search Results Only, then sitedotcom/tag/A is showing every post on the site (causing the site to 503 because it is loading everything).
Notes: This does not happen when the product visibility is set to Shop Only. Also, as you mentioned, changing Archives > Search > Content Block No Results to Inherit instead of using the same content block works.
This wasn’t about SEO or indexing, but more about hard links that lead users or bots back to sitedotcom/tag/A when nothing exists there at the moment because it is sold out and hidden, causing the site to load every post and overload the site.
Conclusion:
1. Would be helpful if there is a way to have multiple pagination in a tabbed set up like this (it really looks good and almost works!), or an Uncode wireframe with tabbed results for WP/WC use cases.
2. The Content Block No Results is a good solution, but you may want to look into the loading of all posts when no results are found while using a posts module content block. Also, maybe create a fallback or catch-all Archives setting, or is Archives > Search supposed to be what handles that?
PS – Uncode theme options and support is underrated. I am grateful for your willingness to help those of us without renewed support while not pointing out that support has expired. I will renew support this week to show appreciation for the time you put into this theme and giving exceptional support here. Thank you.
Hi codings! We are sorry, but this is not technically possible; if it were, we wouldn’t have specified that limitation in our documentation. A page can only support a single Pagination module to function correctly. Regarding the tags, they do not pull settings from ‘Search,’ but rather from the General Archive (the same one used for categories). We apologize, but this is not something we can effectively debug through this channel. We need you to open a support ticket and provide full access credentials along with the specific details of your setup so we can investigate further.
I don’t have General Archives or Categories… Just Posts, Pages, Portfolios, Authors, Search, Products.
Thanks.
Hi codings! We mean that General Tags have the same template as Categories (not Search Results).
Hi,
Our previous domain (www.cromaticavfx.com ) expired and we were unable to renew it, so we had to move the site to a new domain: https://www.cromaticavfx.com.co/Since we couldn’t de-register the theme from the old domain before the expiration, could you please reset the theme registration so we can activate it on the new domain and proceed with updates?
Thank you very much for your help.
Hi reivajdesign! Next to the error message you probably have, there is a ‘More Info’ link that takes you to a documentation page with all the information you need. If you haven’t seen it in a nutshell, please send a private message using the form you find on this page and include your Purchase Code: https://themeforest.net/user/undsgn
Hi there ! I’ve a new little question. I’m optimizing my fonts. Something is not clear : If I do not specify a specific font, uncode uses a “default font”. But what is that font exactly ? It is not the first in my list of custom font families. And I don’t find where this “default” font is chosen, or if I can specify it. Of course I know that in “Customize” I can chose the default font family for Body, Headings, menus, buttons, etc. But I didn’t. Everything is “default”. So what is this default font ??? Thanks.
Hi Lebenzet! It’s exactly the one you set in the Theme Options > Customise, if you don’t select anything, you have the default “sans-serif” of the browser.
OK. Thanks you for this quick answer !
Thank you for the confirmation!
Pre sales question: do the Gallery Modules offer Lazy Loading? I am a Photographer with a lot of images per page. Also using WP Offload Media to serve images from S3 Buckets
Hi WebbM1 and thank you for your interest! The Gallery Module does indeed offer native Lazy Loading. Regarding WP Offload Media, we recall that several customers have used it in the past. However, to be completely honest, we haven’t had any specific requests or support tickets regarding it for a few years now, so we cannot guarantee its current compatibility. If you’d like, you are welcome to test the setup yourself. If you encounter any major compatibility issues, we offer a prompt refund so you can try it out without any risk.
Hi undsgn, We have a question about updating the template.
One of our sites uses version 1.9.1 of the template, which is a very old version. Can we update everything directly, or do you recommend we update more carefully given the very old version? thank’s
https://support.undsgn.com/hc/en-us/articles/360001216518-How-to-Backup
Once your backup is secure, you can proceed with the update:
https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
If you encounter any issues during the process, please open a support ticket and include all your login credentials so we can assist you:
https://support.undsgn.com/hc/en-us
Hi guys ! A lite question : I’m cleaning the mess in my media library (I clean up my directory /upload using FTP too… lot of old media not referenced were still there.). I’ve deactivate (temporarily) All performance options such as “Adaptative Images”, Dynamic Srcset, etc. But I notice that Uncode still creates adaptative images (uai), even if the option is deactivated ! Why that ? Of course I can clean up easily using the “Delete all images” button. But it never stops ! Once my cleanup was finished, I wanted to activate the Dynamic Srcset option, which ask to delete all adaptive images first. But what happens if they keep regenerating? thanks for your help.
Hi Lebenzet! These -uai images are created because you are using the Crop (Ratio) options. When you define a specific crop, the server must generate a new image file to match those dimensions, and these files are identified by that prefix.
You mean in the Wordpress Settings /Media options ?... I’ve unchecked it… stil going. new uai all the time. But something is not clear for me : each time I upload an image, it creates meany thumbnails (some are cropped). Why Uncode needs to create even more thumbnails (uai) (if Adaptative Image is not activated of course) ???
Sorry… uncheck the crop button works…. no more uai.
Thank you for the confirmation!
