4615 comments found.
Hello, I bought this temple a long time ago, I did not use it and now that I want to use it, it says that the Purchase Code is invalid. you can help?
Hello,
Can you please email us at javothemes@gmail.com?
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
We cannot get this theme up and running. Very strange. We’re posting here because we also can’t figure out how to use the support. It asks for a WP username & login which we’ve never been given, not even an opportunity to sign up. :/ Anyhow, its not installing. Constant critical errors. Very strange. Please help!
Fiddling around it appears to be something with the Javo Core plugin. When it is deactivated the Critical Error disappears. (Also how come javothemes.com shows “Error establishing a database connection”...) We look forward to receiving your response.
Hello,
This is our support site. You can sign in and use our support site.
If you have more questions, please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, Pre-sale, I want to know before I placed an order for your theme, could disable google map, and can I set country city state field, and can I disable the package and if you want to submit you’re ads you can pay fee 2$ without package, I mean pay per an ads, how many widget are in elementor so can we used in our site home page all listings, all category, can we custom the details page with elementor to Thank you
Thank you, is there a paid membership i can setup when they sign up just have one free ads and when they want to add another will need to pay feed directley can i do that please
Hello,
This theme works with Google Maps. It’s a required feature. You can add location taxonomy and terms ( city or country names ). You don’t need to use the payment option if you don’t want.
We don’t have the payment option. Only one package can post the amount of listings you set.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I bought this theme. Worked for months on a project and put a lot of effort in it. To finally understand that the map listings and filters don’t support multi languages.
Now what do I do? Should I look for another similar theme and do everything from scratch or wait for WPML or Polylang support ?
I feel very frustrated right now.
Hello,
I have checked your old tickets. As we told you multiple times, this version is not supported the plugins at this moment. We can’t assist the issues what we are not supporting officailly.
If you have more issues, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, I am sorry to write here, but my support has expired and I just saw this very strange problem where I have listings from the demo import on the map showing empty instances and error on the top of it. I have them deleted as well as the London locations. No trace of them in the database as well. Can you help me delete them from the map? Thanks
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
If your support is expired, you need to extend it by Envato support policy.
Please refresh the map data on setting ( dashboard >> listing >> setting >> map ( json ) date refresh ). and also clean your cache.
If you still have the problem, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, I m facing issue with Javo Core Plugin. Once i activate it says There has been a critical error on this website.
https://dotstech.com/news/Hello,
It seems to be fine now.
If you still have the problem, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, 1. can I include multiple restaurants(like a 100) and then lets customers subscribe to one of the restaurants and chose their meals for a whole mount? 2. can I make each restaurant to modify their settings. For example, restaurant A does not allow customers to leave a comment on the unwanted ingredients. 3. When a customer subscribe to a restaurant can it shows the restaurant selected on a separate page and let subscribers to change and select their meals?
Hello,
1. You can post more than 100 listings ( Restaurants ). We don’t have the option to choose meals. That’s an advanced option.
2. Unfortunately, there is no option to set the comment on/off option for each listings.
3. We are not sure if we understood clearly. The listing owners ( and admin ) can only modify the detail page and options.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Are these functions and features? 1 Scaled 2 Fast 3 Lots of additional filters 4 Ability to display filtered results on the map 5 The date of adding the advertisement in the advertisement is visible 6 Photo gallery 7 Is there an expiry date for the items? 8 Can users display their products on a carousel on the ad home page. for example: paying 10 euros a day to post an item to the carousel home page or any list on the home page? 9 Restriction of access to contact details 10 Location with a radius to be able to display the results of filtering ads based on the distance from the selected location and is there any restriction in kilometers?
Hello,
Please have a look at our demo. That’s what we have for now. We are not sure what you mean about scaled, fast.
You can set the posting duration in the package. Then the listing will be placed during the date. If it’s passed or expired, it will be hidden until they renewal it.
Unfortunately, we don’t have the option to make the payment for carousel.
We don’t have the restriction of access.
We have the radius option. Please have a look at our demo sites.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Doesn’t install on wordpress 5.9.1. Fatal error
Fatal error: Uncaught Error: Call to undefined function jvbpd_elements_tools() in /home/customer/www/puppyrescue.co/public_html/wp-content/plugins/javo-core/includes/class-template.php:194 Stack trace: #0 /home/customer/www/puppyrescue.co/public_html/wp-includes/class-wp-hook.php(307): Jvbpd_Core_Template->get_lava_jsonfile(’/home/customer/...’) #1 /home/customer/www/puppyrescue.co/public_html/wp-includes/plugin.php(189): WP_Hook->apply_filters(’/home/customer/...’, Array) #2 /home/customer/www/puppyrescue.co/public_html/wp-includes/template-loader.php(104): apply_filters(‘template_includ…’, ’/home/customer/...’) #3 /home/customer/www/puppyrescue.co/public_html/wp-blog-header.php(19): require_once(’/home/customer/...’) #4 /home/customer/www/puppyrescue.co/public_html/index.php(17): require(’/home/customer/...’) #5 {main} thrown in /home/customer/www/puppyrescue.co/public_html/wp-content/plugins/javo-core/includes/class-template.php on line 194
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Please be sure to update the newest version. We didn’t find the same issue.
If you still have the problem, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, Is it possible to create a custom field in this theme having 2-10 options and include them in the filters in desktop and mobile pages? Example: Gender: Male/ Female Age: number Education: School, College, Graduate, Postgraduate, PhD
So is it possible to filter results based on Gender, Age (actual or age groups) and education? Or even sort the listings from lowest age to highest?
Also, can I bulk import/ update all these fields from a CSV file?
Hello,
Unfortunately, currently it’s not supported. However, lava directory manager pro can add more fields in near future. But not sure about bulk import.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
your demo isn’t working…
Hello,
It didn’t work shortly due to update.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Problem with Lava Post Review plugin. When switch on the Javo direction buttons are not working anymore…..otherwise after 2 years still very happy with the theme…...waiting for the updates though…..
Thanks for the latest update. I did the theme update. There are problems in my search buttons. They are doubled. Also I have a login button, when you hover over it then you see another text. The other text is also visible now….so I will wait for the next version. Thanks and good luck!
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
After update to Elementor Pro 3.6.1 the is a serious conflict with Javo Core. The site is crash. I disable all caching and Elementor Experiments -as you insist here https://docs.wpjavo.com/theme/elementor-useful-links-settings/?no_frame=1- but the problem remains. PLEASE UPDATE YOUR ONE YEAR NOT UPDATE THEME ASAP!!!! We have serious problems!!!
After the latest update everything working as expected! Thanks Javo Team!!!
Hello,
Great!
If you haver more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Updating to Elementor Pro 3.6 causes a conflict with the javo core plugin and in turn causes a fatal error.
Hello,
Please update the newest version.
If you still have the problem, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, we have an issue on our website since the last update – when you click a popup for signing is appearing and no way to find where it’s coming from. https://www.reseaumuseal-at.ca/ I am sure its the theme cause when changing to an other one it works fine. Thank for your help
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
completely abandoned! full of issue your demo too!!
Hello,
It was shortly disabled some plugins. It works fine.
If you have further questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello Javo Team.
Your theme is great. Thank you for developed it. I use it for many years and i am really happy of all features.
I just upgraded it from v419 to v422 recently and i would like to inform you of an annoying bug.
About Post Block Using “Load More Type” option, When we clic on an arrow to load more card > more cards are loaded but, after loaded, the ‘load more’’ arrows are hidden and we can’t continue searching…
I sent this information to your mailbox, but no reply at this time. Here a copy of the probleme.
https://prnt.sc/26ijddaDid you receive it ? Is there a fix ? Best regards !
Hello,
We have answered on the email.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Theme have not been updated since 1 year. It’s not possible to update Elementor to last version without breaking websites. When do you plan to update your theme ?
I’m using last Javo Theme version + WP last version + Elementor last version and since I updated WP and Elementor I have many bugs. Here is the liste. Please update your theme to make it compatible with last WP + Elementor version and Woocommerce at the same time.
1) Lava Single Sindebar Widgets disappeared 2) Listing page stop working. All listings disappeared after Elementor update to 3.5 and above. Only work with 3.48 3) Menu Modal Login not working with Elementor 3.5 and above 4) When connected the dropdown for User Menu Widget is not appearing with Elementor 3.48 and last version of WP.
Please for all the Javo Theme buyers please update your theme asap. It’s not a isolate problem.
Thanks
Hello,
For the newest version of Elementor, you might need to disable the experiment beta options. ( https://docs.wpjavo.com/theme/elementor-useful-links-settings/?no_frame=1 )
For the other issues, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
It seems that the need to have a look at the details.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
1. When is the major updates ?
2. I accidentally close my ticket and that ticket have not heard any response from your side. Now, my support has expired. Could you please go and check it (https://javothemes.com/support/lv_ticket/search-function-is-not-working/)?
Hello,
We are planing to have the major update in a few weeks. ( it can be changed )
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
If your support is expired, then you need to extend it.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Ok, thanks.
we want update
Hello,
Yes, we will do a major update in near future.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
