4615 comments found.
We would like to pay for custom work (ajax live sidebar feature). Could you Let me know if it is possible? We need to display dynamically by zooming and dragging map (for example like here https://www.trulia.com/ or on almost any locations/properties website).
Hello,
Our staff answered via email and replied to you.
Thank you,
Rob
Hi – I emailed you but I have not heard back.
I bought an addon (Order #16969) but do not have the License Key. Can you please help?
Thank you
Hello,
We have heard that lava team cantacted you earlier and solved the issue.
Thank you,
Rob
I am looking to setup a subscription based system where only paid members (monthly subscription) can see a certain section of information (like contact name, address, phone numbers) on all (free and paid) listings (from free or paid members)… can I do this with this software?
ill rephrase : My customer is looking to setup a subscription based system where all users and listings are free but only paid members can see a certain section of information (like contact name, address, phone numbers) … can I do this with this software? how much to customize?
Hello,
These are mostly advanced options.
You might need to contact our customization team. Please check the link on this comment. Or you can email us at javothemes@gmail.com
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
When are you planning to provide the next round of updates? as eluded to above jQuery.fn.load() is depreciated since WP 5.5 and this theme is becoming out of date (last updated Feb 2021)
It would be great to know when next round of updates are available before we buy
Hello,
We have already released the compatible version a few months ago. Please upgrade your theme.
If you still have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
Pre-purchase question.
We are setting up a directory for the journal’s authors. We need two resources : 1. That each member has in their user panel the option to submit and edit their article.
2. Articles must be visible on the user’s profile page, as if they were a “portfolio”
3. Articles must be visible and found in the site’s general blog search
Basically, what we need is for each listing to be a user’s blog page. Is this possible with the theme?
Thanks!
Hello,
Unfortunately, we don’t have the option. It’s more specific and advanced options you might need. We only provide features what we have on our demo sites.
If you need to customize it, you need to hire someone to do. You can also talk to our premium support or customization team via the link on this comment.upport or customization team via the link on this comment.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Non of your demos seem to be working. Can you please provide a link to a working demo?
Hello,
The issue was happened shortly due to the server permarlink. It works now.
Thank you,
jQuery.fn.load() is deprecated
Hello,
We didn’t find this issue.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi guys, I have a pre-sales question for you! I need to create a site where digital products will be sold (eg tax declaration.). Once purchased, the customer must be able to upload files which, however, will remain in his reserved area without time limits. The files can be viewed by the owner and admin only, as they are private files. Specifically, the files that the user will upload are the files required by the agency to fill in the purchased product. Example, if the customer has bought the tax declaration, he will be asked to upload his identity card, the expenses of the current year, etc. It would be useful if the admin received an email notification once the required files have been uploaded. PLUS but not mandatory: - it would be ideal if the user were asked for only those necessary documents relating to his purchase. - It would be useful to divide the “documents” section of the reserved area into tabs (identity card, tax code, driving license) or in another way, so as to keep everything in order. Do you think your great theme can cover all my needs? Thank you!
Hello,
Unfortunately, we don’t have the option. It’s more specific options and advanced ones. We only provide features what we have on our demo sites.
If you need to customize it, you need to hire someone to do. You can also talk to our premium support or customization team via the link on this comment.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello ! Is there a possibility to edit each single listing page separately using elementor (or elementor pro) in the theme ? Thanks for your answer ! Best regards, Cécile
Hello,
We have answered on your ticket earlier. If you still have any questions, please let our support team knows.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, I have a question before I decide to buy. There are now some directory themes here. But I always notice the JAVO. Through the flexibility and your own design. That makes me very curious.
BUT my MOST IMPORTANT QUESTION that arises here would be: Can i create different listing categories?
For example:- Companies
- Societies
- Jobs
- Marketplace
and so on .. is that possible? Above all, can i create my own page templates for each category? If that’s possible, I’ll buy it right away without thinking about it!
Best Regards!
Hello,
Yes, we have so many options and very flexible.
Unfortunately, we don’t have this option. We only provide what we have in the demo. However, you can contact our premium support team. Please check the link on this comment.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello – This is a pre-sales. Well, I bought it years ago and have never used it. I will renew support if this is possible.
Within the Module template, is it possible via the regular editor or via custom code to add the location map instead of the featured image?
So the module main box will show the map based on the submission’s address rather than the featured image?
My business is all about location and I don’t like the featured images. Most clients upload poor quality anyway.
Thanks Lewis
Hello,
You can renewal the support and contact our support team.
We are sorry to tell you that we are not sure what you mean about your question. I also talked to our support team and they need more details. As we assume, if you want to add a map to the module, there is no option for it. You might need to customize it.
Or you need to contact our customization team. you can see the premium support link on this comment.
If you still have a question, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there
I originally bought a license for this theme back in 2017. I never used it though because I wasn’t aware at time of purchase that I needed the paid addons so it ended up being unsuitable.
I see now that the basic addons are free? How can I get these, If I renew my support can you guys give me a coupon?
Hello,
Please check your email, we have answered it.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I’ve installed the theme but no demo content. Please help
Hello,
Did you import demo data by 1 click import? then it should be fine.
If you still have the problem, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, I purchased your theme yesterday and it seems I can’t access your support system. When I enter my ID and password on the interface it does not work. What can I do ? Thanks for your answer. Best. Cécile
Hello,
It should be working. Can you please email us your purchase code to check it out? javothemes@gmail.comPlease understand that our responses can be delayed due to the weekend off.
Thank you,
Rob
Is there any kind of data export for the JAVO DIRECTORY?
Hello,
As a tech issue, please contact our support team. Please also give the details how you need the data.
Thank you,
Rob
Does this theme accommodate paid banner ads?
Hello,
I am not sure if I understand clearly. We do have payment options for listing owners. It’s for posting days, posting amount, and price.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Do you have a sandbox demo where I could look around the dashboard before purchasing?
Hello,
Unfortunately, we don’t have it.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I’m confused on how to change the style for the Login and Signup pages. I see it in templates but when it edit the template it is not reflected on the website
Hello,
You can find them on pagebuilder as a template. On the theme setting, you can set the templates.
If you have more questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi! I’m a new user and have the javo theme installed on my WP, but for some reason I can’t access support at https://javothemes.com/support/ so I’ll ask my questions here. 1) In the listing i’ve connected Google maps with API key, however when adding the listing address in the “Address on the map” field I get the error “address not found”. If i’m using the coordinates under the map, the map updates no problem. What can be the problem with using the address?
2) In the a way to mass import listings, rather than adding them 1 by 1?
Hello,
1. The address is from Google API. You might need to add the address which Google API recognizes.
2. Please have a look at the doc. https://docs.wpjavo.com/theme/bulk-data-import-csv/?no_frame=1Our responses can be delayed due to the weekend off.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I add new listing already but It’s not show in style1-list-map
Hello,
If you still have the problem, it can be the server or the 3rd part issues.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)