4615 comments found.
Hi,
Are you experiencing problems with the support again? I am waiting for more than 6 days in my tickets… This is quite a long time, isn´t it?
Hello,
We have answered your tickets. but missed one of them. They will get back to you soon.
Thank you,
Rob
I want to buy the theme but I noticed that for more than 4 years users have complained about the low grades in Gtmetrix but nothing has been resolved, the grades are still low, this is preventing me from buying, why haven’t they solved it until today?
Hello,
We have improved a lot. We added high-quality images and the score can be a little lower than it is.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, I have a few pre-sales questions.
1. Is your theme compatible with Custom Listing App or do you have a native app?
2. Does your theme support a search function where a user can type in “pizza” and the results will show listings that mention pizza?
3. The community platform, does this mean the theme has a newsfeed of users/listings updates etc?
4. Am I able to pull in listings FB and Instagram feeds on to the listing pages?
Many thanks Greg
Okay well this is not a good indication of the service ill get should I buy this theme!!
Hello,
1. Unfortunately, it’s not.
2. Our search form is for the title and the keyword you add.
3. We are not sure what you mean. We use BuddyPress for the community.
4. You can share with share icons. it depends on the social media.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, Demos are not working.
Hello,
It has been working fine. It might be temporary a happening.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there,
I opened a support ticket 3 days ago but still have no response. Could you please have a look?
Thanks a lot
Hello,
Please understand that it can take a little time during a local holiday and weekend off. They have already left the answer. Please have a look.
If you still have questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
OK, thanks.
I hope they can catch up the holiday day delay asap.
See you
Hi!
How can I access the demo web as a client?
Thanks!
Hello,
Unfortunately, we don’t provide demo access. We did before. It made messy by testing.
If you have further questions, could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
As we understand, you might need the structure of URL. Unfortunately, the custom URL is not supported. We follow WordPress permalink and custom link for the additional options.
For the details, you may need to talk to our support team. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except on weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi guys, TWO PRE-SALE QUESTIONS
1. With your theme/plugin is possible to make a “listing” Bookable (per hour) with payment? 2. There is a way to permit at lisitng owner to manage her bookings? 3. Have a “Near Me” search filter for listing?
Tnx so much in advice and cograts for your great theme.
Hello,
Unfortunately, we don’t have the booking option. Yes, we have the near me ( geolocation )option on search filter.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Ok tnx a lot, btw is possible to integrate Booking option with other plugin like Woocommerce Booking or similar in your listing page?
We can’t tell you it’s for sure due to they have been keeping update. The booking plugin ( WC official ) used to be working with the lava booking addon.
How to add price package before listing
Hello,
Currently, the payment is after the package. You might need to contact our support team for the before option. They need to see and check with the lava plugin team.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi. How to add Faqs and Working Hours in Listing page its shows as you post needs to be approved
Hello,
We are not sure what you mean. Do you mean that you need the approve option for FAQ, Working hours to add? Unfortunately, there is no option for it.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi is it possible to create a business package where individuals listed on site can be singled out and selected with that package? Example wedding services package with photographer listings and event planners listings
Hello,
Unfortunately, we don’t have the option.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
Two specific questions before buying this theme. We want to add custom aditional fields to the items, and we want to know:
1.- Can we use these new fields in the search form? There is a search form builder, but can it use aditional non default fields as search inputs?
2.- Can we add these new fields to the submit your listing form? (https://jd-4.wpjavo.com/theme/submit-listing/)
Thank you very much!
Hello,
1. Unfortunately, we don’t have the option to add new fields on the search forms.
2. You can use a custom field addon. But you can’t add it on the search form. Please have a look at the details ( https://lava-code.com/directory/product/custom-field/ )
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Your support sites are down and I cannot access them
Hello,
It was shortly not available on the weekend. It works fine now.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
hi , i have successfully upload the theme to my website but when i try to submit a listing the option for working hours and FAQ is missing (i can not edit the fields). Please advice
Hello,
Please have a look at this doc. ( https://intro.wpjavo.com/theme/jd/addons/ )
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hallo, Is it safe to update Elementor to the 3.1.4 version?
Hello,
Our dev site is using the version. So far, we didn’t find issues.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, is it possible to translate or change name of the Sign-up or Login Module lables? Your Widget JV Signup does not allow that. It’s a downside for all website not done in english.
Thanks
Hello,
You can use Loco translation plugin to translate the strings.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, can I use this theme and hide/disable all maps and map functionality? THank you!
Hello,
It’s possible by some customization. However, we don’t provide the demo or sample pages. You might hire someone to work on it.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi. In the single listing page there is a pop-up “share button” (done with the Single Header Buttons Widget). At the moment you template allows to share via hyperlink, Facebook and Twitter. Is this pop-up customizable to add new social media? Or is it a fixed template?
In the first case, where can the module be found? I could not find it in the Page Builder. Thanks!
Hello,
That’s the fixed template which is not able to customize by elementor.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi,
Can admin sort location,category by slug?
Hello,
We are not sure which parts you are talking about. If you are talking about dashboard ( wp admin ), it’s possible to sort.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I pasted the purchase code when I install the theme – but it says it’s “The purchase code is invalid. please try again”
What should I do?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Are you using the newest version? That error comes in one of old versions due to cache issue. If you use the newest version, it should be fine.
If you still have the problem, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
