4615 comments found.
1 – It is impossible to register in your support area to send a ticket. The registration email never arrives. 2 – I could not install the demo, it always stops at 80%, even though I have tried it on 3 different servers, one of them dedicated. 3 – It is for these reasons, for which I demand the return of my money, definitely, there is some error in your update, and since it is impossible for me to open a ticket, I want what I have paid. I wait for a quick answer Thank you
Hello,
Your ticket has been posted on Sunday. Please understand that we don’t work on weekends and it can take time during weekends, holidays and Busy Mondays.
That’s mostly from your sever issue. We installed some servers and tested a local server. It worked fine.
Our support team will assist yours.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Please use openstreetmap soon
Hello,
Unfortunately, it’s based on a google maps. It’s not a simple work to change the maps which is main core.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi there… my support ran out for actual theme (renewing shortly but waiting to see if we need the extended license or just a couple more) BUT we did purchase the open hours add on so hopefully you can answer this for me… IS THERE a way to only show todays opening hours and not all 7 days. Im thinking there is a css i can add to take away all the other days. ALSO how can we remove the timezone info (UTC-8) its not needed. Thank you in advance.
any help? I cant add a ticket for support because my expired theme support but not new purchase of open hours? Thanks
Hello,
If your support is expired, we kindly recommend to extend it and contact our support team.
Unfortunately, there is no option to show only today’s working hours. You might need to contact our support team if a simple code can hide them.
There is also no option to hide the time zone.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I will, but I thought support for any add-ons were separate from theme support guidelines. My apologies.
Please, review my ticket support!!
I bought Javo Directory Theme this weekend. Yeah! but I have some problems, basically to activate some modules that appear in the Demo, and they look excellent, but they do not appear in the contents that I downloaded, these are:
1. “FEATURED LISTING” module
2. “WORKING HOUR” module
4. “FAQ” module
5. “REVIEW” module
How can I install them?
https://javothemes.com/support/lv_ticket/some-modules-are-not-active/Hello,
Yours has been answered.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Pre-purchase questions:
1. Is it possible to have different tags for different categories in the search results? The demos don’t show this option
2. I want to create a membership website. To offer the end user 7 days free trial and than to charge recurring revenue. How can this be done ? (what plugin can work for this theme?)
3. My directory is not location-based so I don’t need to use maps. Can I disable all map features from the theme?
Thanks
Hello,
1. We are not sure how you want to search by different tags for different categories. please give us the details.
2. You might need WC subscription plugin for it. It’s the 3rd part plugin from WooCommerce. We believe it’s possible. You need to check the details on the doc if it’s what you are looking for.
3. Unfortunately, it’s based on Google Maps. It’s hard to remove the maps.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I also want to convert my website to something similar. https://www.tbpackersmovers.com/transportation/packers-movers-in-gorai
Hello,
It’s a little bit hard to say that if it’s possible. Because we don’t have the detailed information for this site and your project details.
You need to have a look at our demo sites and see if it’s fit to your details.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, I am thinking of buying the theme. Do you offer 30 days money back guarantee? Thanks in advance.
Hello,
Unfortunately, we don’t have it.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello Javo. I have version 4. When I configure the submit listing page and select it in the theme options, it does not appear in the widget menu of my home page. Same for my registration page. NB: I bought the theme
Hello,
I think you are looking for this.
https://docs.wpjavo.com/theme/setup-user-menu-on-header/ You can setup on Add New Contents.If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi! I have a pre-sale question.
Can we customize the URL when someone searches using the search bar?
For instance I visited https://jd-4.wpjavo.com/theme/home/ and searched for shopping and I am getting the below URL https://jd-4.wpjavo.com/theme/style1-list-map/?keyword=Shopping&category=Shopping
Is it possible to have a static URL something like this https://jd-4.wpjavo.com/theme/shopping
Hello,
The search can’t be like that. You might need to understand that the landing page needs search strings ( post, get ).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
We recommend you to use wizard.
https://docs.wpjavo.com/theme/install-wizard/It’s better.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi Rob, I requested to directly download XML files because the wizard did not work as expected.
If the possibility to download the direct XML files does not exists anymore, the only option is via the wizard, and contact the support if it does not work, please update YOUR DOCUMENTATION!!
I was asking for a direct XML files because you mentioned this possibility (https://docs.wpjavo.com/theme/demo-data-content-import-problem/). If it did not exists, I would have immediately headed to the ticket support system!
Come guys, this is not very professional!
Hello,
We apologize for the late reply.
I had to check the schedule for new demo data. ( At this moment, the direct XML file is not available ) We added high-quality media files in the demo import data. It works fine if you have proper memory and uploading size in your server. But we found a few clients have a shared hosting and low uploading size. They all solved the import issue after increasing uploading size.
However, we might need to make the new one with low and fewer media files. It might be ready in 7~10 days. it can be delayed due to workload.
The install wizard has better demo data. The reason is that 10 separate files from the (one) direct XML file. We have some new clients and they didn’t have a problem with install wizard if you have the good enough memory or post uploading size.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hallo, do you have video tutorials or simply a better support page? Honestly it’s difficult to follow your instructions here https://docs.wpjavo.com/theme/elementor-useful-links/. I am sure the theme is good, but without a proper explanation it takes ages to understanding it.
Hello,
These are elementor links to have a look. You might need to see the elementor doc how to use it. It’s not really hard. even compare to other page builders, it’s good. The elementor has some video tutorial as well.
If you have more questions, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi Rob, I just linked a random link of your document section. I was not referring to the Elementor links in particular.
Speaking in general, the documents you provide are not explanatory enough. There are many broken links. It’s not clearly written. It’s also not clear what addons need to be purchased on top, and what functions are included in the default theme version.
This is a feedback many other users gave already.
You say that it’s not really hard, even compare to other page builders. It means that it will not require a lot of effort to improve and create video tutorials.
It’s a pity because with a better documentation you will have immediately: 1) less requests in your support ticket systems (allowing you to focus on real problems and answer more quickly) 2) the value of your theme will be perceived much more.
Look, those are honest feedback and not complains. It’s up to you whether you want to take it and improve what is not good, or simply answer something which does not help me and neither yourself, like “If you have more questions, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.”
My comment is not a request of support and you have all details you need 
Hello,
Thank you for the feedback. As you may know, our doc is more than other themes or other types of themes. We basically provide to customize your site from our demo sites. That’s what you have seen before you purchased. If you are trying to make new layouts or new structures, it might be not enough. However, we found it’s enough to work on modification from our demo.
We have moved to a new server and changed CDN. Therefore a few images were missing and we have added.
Many of the tickets are minor bug reports or setting issues that we provided the doc. Many of clients are built great sites. We will have a showcase of our clients’ sites in the future. The elementor sites are available at this moment. Not sure about the problem.
For a few clients who don’t have much experience for web, then it can be hard (for beginners). But once you know how to use Elementor and some of details, it won’t be hard.
However, we will add more details or descriptions if it needs.
If you have more questions or need to continue to talk about this, it’s better to talk to our support team.
Thank you again,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello how to change the load more button in listing page by pagination (exp: https://www.immofr.fr/listing_category/agence-immobiliere/ ) thanks
Hello,
If you have more questions, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
After updating the plugin “Lava Directory Manager” from Version 1.1.22 to 1.1.27 the listings won’t load anymore in list or map view! Is this a common error?
Thank you
Hello,
We didn’t hear this issue. You should also upgrade the theme, core plugin.
If you still have the problem, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I kindly ask if you can reply to my support tickets as its been almost 5 days since posted the first one and like other comments here ‘We are trying to launch but this is a show stopper right now.’
Hello,
The google map issue is related to Google Map API setting. Our staff needed to check with the developers.
Others are posted on weekend and they will assist you soon.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, I have purchased this theme a while ago but never got the change to install it to any of my site. I am having problem installing the demo content to my site when trying to install this theme. Can you please advise how to resolve this issue? Please advise. Regards.
Hello,
The installation ( import demo data ) is mostly from your server configuration to get many images and media.
https://docs.wpjavo.com/theme/demo-data-content-import-problem/If you still have the problem, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
with your elementor post block it pulls from the post instead of the excerpt for the archive pages, etc.. how can we fix? We submitted a ticket but it says you are not available for the next 5 days. We are trying to launch but this is a show stopper right now. Every other elementor post block (non javo themes) sees there is an excerpt and uses it. What can we do to make yours do the same? Thanks
Hello,
Sorry for the late reply due to a long local holiday.
Our support team is available and assist you.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
is the new updated theme in the demo?
Hello,
Sorry for the late reply due to a long local holiday.
Yes, the demo is new. But it has been updated long time ago.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi great theme. Question: I am looking to do a rental listings for a client, is there a way to set payments so-that the site owner gets a small percentage of rental sales… Looking forward to (any) feedback.
Hello,
Sorry for the late reply due to a long local holiday.
We are not sure how you want to make the payment for rent users ( as you said site owner ). It depends on the payment you need to make for them. Unfortunately, we don’t have the payment options. Our payment is for posting listings only.
You might need to hire someone to customize it. If you want to talk to our developers, please check the link ( customization ) on this comment.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello ! Presale question : Is there any way to sync (import/export) calendars with ical (.ics) links ?
Hello,
Sorry for the late reply due to a long local holiday.
This issue is related to the plugin.You need to find a doc from the event plugin.
https://wordpress.org/plugins/the-events-calendar/
But you might need to add listing ids if you want to connect to the listings.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, is it possible to create two payment plans (free and paid)?
Can I limit the free plan, to have less resources?
Hello,
You may need to talk to our support team with little more details on our support site. our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
