4615 comments found.
Hello.
Pre-sale question, if you would be kind to reply :
Does your template supports the use of the Woocommerce extension “Product vendors” – https://woocommerce.com/products/product-vendors ?
The objectif would be to create a multi-vendor marketplace inside your template with this Woocommerce extension.
Thank you
Hello,
Yes, it works with our WC template. For the setting, you need to see the WC doc and set it up.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Thank you.
Hello, I have an API key on my local server. When I enter adress in the search bar (demo home page) the search bar works fine and find the adress. When I clic the search button it open the listing page fine. But I have a message “Please add address or you added a wrong address” and there is no results. ??
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
That’s from Google API setting issue. Can you please check the Google map settings and geolocation settings?
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
This support is suggesting answers not seeing the problem first hand, unlike any other developer I have worked with at Theme Forest. I feel support does not have the man power to handle many requests, and even following their instructions step by step the theme does not behave normal when installing. Sorry but I wish Theme Forest would refund me and recommend another theme for a directory project.
Hello,
Sorry to hear that. However, import issue is from your server issue and you have removed the metas on blog posts.
Our support team will get back to you soon.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
You can say that but it is NOT TRUE. You have not even looked at the server, problem happens during the install process, look at other people`s notes here, same feedback. I think the release is flawed, plain and simple.
I made up my mind already, will buy a new theme today; make sure you fix that problem so this comment section gets better feedback.
You didn’t provide the credentail to login to have a look. Most of our clients ( we would say all ) solved the import issue after they fixed the server issue with hosting support team. We have more images are importing than others. Then you need to have enough memory and uploading size. Then there is no problem with import demo data. Many of clients are using this theme and all solved with server issue.
Please check your support ticket.
You replied wrong without asking credentials, now you say so. You are so wrong, our server is fine, memory too. I can`t believe you are so naive and harassing to customers. Look at the comments here, how did you make it so far on this site anyway?
I just bought another theme and installed in 10 minutes with demo, super perfect. This is why I love Themeforest.
We didn’t reply wrong. That’s a common issue from your initial settings and import issue. Then we give the doc to solve. If not, we ask credentials. And we asked but you didn’t give.
We don’t harass customers. You keep giving wrong information. You changed many settings and you have removed the meta. We have many customers are using this template. it can’t be that huge problem. Only you have blog meta issue.
Don’t get it wrong when you see “it’s not working” on these comments. There are mostly setting or server issue that fixed or custom setting mistake.
This is not the place keep talking about this. You need to talk to our support team.
Thank you,
Hi, I would like to create an events directory, so presale questions: 1) is it possible to customize the filters and the categories? 2) is it possible to create recurred events? 3) is it possible to customize the information of the event (for example, I don’t want to put the image and to show google maps, but I want to add the price and the link to social network)? 4) is it possible to keep past events in the page of the event organizer or in an “archive page”? 5) can users rate or review events and event organizers? Thanks
Hello,
1. We are not sure how you want to customize. You can add some taxonmoies and change the layout.
2. We don’t have an event post type.
3,4,5. It’s hard to answer your customization questions. It’s up to your detailed plan. These are not what we have.
This theme is more for business directory not event. You can get what you are seeing on our demo site. It seems to be possible. But you need to customize our theme. Not possible by our options. It’s not a simple work to do. I believe you need to hire someone to customize our theme.
If you need to talk to our developers, please see the link of “Customization”.
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
So we are having issues understanding how to setup the directory with payments and how to (1) style the pricing page in elementor . there is a short code in the landing page that you can’t edit (2) how does the directory and buddypress work together and where do we style? – The issue is your support forum is down and the support login does not recognize us even though we are a paid customer. What can we do? Right now we cannot fully utilize this theme.
we eventually got into support, submitted a ticket and are still waiting a response. We paid for the upgraded support but have had zero luck getting anyone to respond to anything
Hello,
Our support team will assist your tickets. We had a local vacation.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi! I have a presale question. It will be possible to add open street maps on the next updates? I like this theme and I think it have all I need except for the google maps api .. If you change it in the future, I will buy it, but I need to know if you plan to introduce it because there’s a lot of listing themes that change it and gives the possibility to choose from google or open street. Thanks in advance.
Hello,
Unfortunately, we don’t have the plan for now.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, I have Javo Directory V2 installed on my website, I need to know until which version of wordpress this theme is compatible? Also the last possible php version to put. I would like to update the website to Javo Directory v4 but I wanted to know if it was possible to go from v2 to v4 because I saw that you have changed your builder … Please tell me what it is possible to do. I contacted you by email more than a week ago but I still haven’t received a return from you. Thanking you in advance for your response.
Hello,
First of all, I don’t find a purchase badge.
If you are helping your friend or client, please ask them to provide the purchase code and contact our support team.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
One more thing: can you make the map in listing pages show a Google map static image? it saves far more money as opposed to activating a dynamic one each time the page is open. Current rates of Google maps make this a very expensive site to run so you need to consider that.
Hello,
It’s a tech issue. you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Dear support, This would be a good idea to add new maps like open street map. Since 2018, Google maps is still “free” but only for a small amount of views then it’s very expensive.
If you enter a new key on your website, you have to join it with a credit card account and then you will have to pay a lot of money every month.
I used “quota” on the google plateform console to limit to number of views per day displayed on my website. If the google map views are over the quotas, the visitors get the same message as you. “This page can’t load Google Maps correctly. Do you own this website?”
Good luck 
BC
Hello,
Thank you for the suggestion.
Unfortunately, we don’t provide other maps at this moment. Changing maps is not a simple work to do and Google maps is the best one. The free maps will be also charged in the future.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi, Google maps isn’t working in the new Javo update and it’s not only on my website, but in your demos as well. What should I do?
Hello,
Our demo works fine. It shows the notice that Google API is not available now. We will renewal the google map soon and it will be fine.
https://docs.wpjavo.com/theme/google-api-key/If you have more questions, you may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site?
our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Jut bought it, I think it is the most complete theme, had issues when importing the demo as someone pointed. Also, tell people about your Youtube channel, it has a lot of useful info on this theme. I wonder if misspelling “protfolio” will affect the portfolio page I created ( correctly spelled) because the demo lacked a lot of pages. How can I fix the system misspellings, if possible?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site?
our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
I fixed it, thank you. Now I just submitted a ticket because I can`t find how to get rid of an overlapping, left sidebar in the listings. Need to see what option and remove that: https://www.puertoplatadr.com/services/wp-content/uploads/2020/04/sidebarvertical.png
I checked the code on the console, it is the left navbar header…can it get fixed so it goes away?
Update: now I see you have an info bar, nothing on the document shows how to configure it, just let me know where to find the info please.
Hi I bough the v3 and the category with map listing is no longer working. Saw the v4 looking good. How can I get an upgrade to v4?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Please have a look at this doc and intro page. ( https://intro.wpjavo.com/theme/for-old-users-directory/ )
If you have more questions, could you please post it on our support site?
our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello, it’s a pre-sale question. If I would like just to display a listings’ submission form without choosing a customer any paying plan, it would be free to submit for listings, is it possible with your theme? In other words, a user on website sees a submission form, fills it and sends it. And an administrator of a site manages those submissions. Thanks. No logins for the user is needed. Is it possible to do this way with your theme?
Hello,
Yes, it’s possible to use our theme without any payment packages as free listings. The new listing can be set as “pending” or “publish”.
However, all the users need to login to submit listings. The listings need a user id.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hi. I created the ticket on your support forum. But there’s no answer yet.
Hello,
I have checked your ticket. It was created a late afternoon yesterday. Our support term is mostly within 24 hours due to a heavy workload. Please be patient and our support will get back to you as soon as possible.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Your team answering me 1 time in 24 hours (2 answers in 48 hours). Even if I’m answering to their false information within 10-30 minute. That’s ridiculous…..
You didn’t lose your 24 hours. Becuase we did the settings.. Check the screenshots. You didn’t change any settings which provide on the initial doc. We visited your site and did that.
It was not also true that we gave you enough description and you didn’t do any. We did within 24 hours. ( earlier than that. Check the screenshot )
Please be patient. we are also extremely busy. we are also assisting others and others are also waiting for our help.
Once again, we don’t provide live chat support and never promised.
============ Previous our answer ======== Hello,
We are sorry to hear that you are not happy with our support hours. However, it seems to be an unfair review that we provided you enough information and answered early today.
Our support term is basically within 24 hours. We don’t have live chat support. It’s not promised in Envato. We have many clients are waiting for our help.
And you replied at 4 am our time. We answered much less than 24 hours. ( https://prnt.sc/rrf9ad )
Your issues are also all mentioned on our step by step doc (we gave you) such as map data and permalink setup. ( These are simple to set up. Permalink setup is mostly you need to do in WordPress themes )
You also gave the wrong login information yesterday and we were not able to access it. But we gave good enough information to you to have a look. ( https://prnt.sc/rrfief )
You didn’t check them out and we logined and set them up. ( https://prnt.sc/rrflew )
Please understand our support team is not able to assist specific settings by visiting everybody’s site. We provide docs. If it’s not enough, our support team assists how to do you as we did. Then you should do.
Please make sure that we don’t provide live support. Please also understand that we are here to assist you to setup your site like our demo sites which you purchased as pre-designed. We are not able to assist your changes or modification to setup.
Thank you for your understanding.
Hi there. Is there a way to have 2 different dashboard profiles based on category? example: profile for restaurant(food type shows) and band(music type shows) when someone view their profile. If, not any suggestions? Thanks in advance…
Hello,
Unfortunately, we don’t have this option. You might need to customize it.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello is there a way to work in java with another map besides google maps?
Hello,
Unfortunately, we don’t provide other maps. Only Google maps.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
With the new version of the theme can I use tabs in the text area of the listing body?
Could I have for example three tabs that display different content in the listing text area. Could have general description text in one tab, Photos and videos in another tab, and comments, etc.in another tab.
Hello,
We don’t have the sample for it. You can use elementor widgets in listing content. We recommend you to use textarea for it. Because layout widgets can’t be working in the content as it’s already in a section.
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Thanks for the info.I hope to purchase this theme soon.
Thank you
Hi I would like to know if I can add these options: 1. add any content I need to each listing 2. add an option that people will be able to ask the the listing owner quesions and he will be able to answer 3. each listing owner will be able to publish artilces on his listing page.
Hello,
1. It depends on how you add. Our theme is basically provided text area field.
2. Unfortunately we don’t have the option. But users can send messages via buddypress.
3. Unfortunately, we don’t have it. Users can write ( post ) posts. But it’s for the site. It’s not linked to listings.
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
Hello,
Support site works fine to use.. Every clients are using now. It seems that you didn’t activate Elementor.
Please give us email us to check if you are registered in our support site.
javothemes@gmail.comThank you,
Rob
Hello i fund a serious bug with Greek Characters in listing categories For some GreekCharacters the parent categories not displaying in map! please see the video https://www.loom.com/share/1f40b52504b04205a0e21ce9e5226b6c
Hello,
I think It’s not a bug. You want to display the parent category. but it should the specific category basically.
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
yes is a bug .. if you can see to the video if i write English letter the parent category display corekly .. if i write Greek letters the parent category disappearing
Hi there, Is there a event plugin in?
Hello,
You may need to talk to our support team with little more details on our support site. As you may know, this forum is not for support.
Please have a look at this addon ( https://lava-code.com/directory/product/lava-event-connector/ )
If you have more questions, could you please post it on our support site? our support team will assist you (except weekends, holidays).
Best regards,
Rob
Support | Documentation
| Customization & Premium Service | Email : javothemes@gmail.com (No support issue)
