Discussion on KnowHow - A Knowledge Base WordPress Theme (Page 29)

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703 comments found.

Hustedco Purchased

almost 13 years ago

Hello.

First of all, i love the theme so far

But i have a issue – The Faq direct links aint working

Website: www.wordpresswiki.dk direct link to a faq post: http://www.wordpresswiki.dk/faq/#faq-27

3 other replies

HeroThemes Author

almost 13 years ago

Hey there,

Have you setup your permalinks?

Thanks

Hustedco Purchased

almost 13 years ago

Yes i have.

HeroThemes Author

almost 13 years ago

Oh I see, I’ll see what I can do about this as the link is just an anchor to the FAQ title, but doesn’t open the FAQ text.

I’ve put it on my list to address for the next version.

Thanks

Hustedco Purchased

almost 13 years ago

Hello Chris. Thanks for you’re replies.

Is this an issue you could help me fixing in case i would need the structure completed before i’ll should be able to fully used the website.

Btw. A few issues on you’re own website swishthemes: 1) The SocialBuddy Picture in the top links to your compass theme. 2) You’re forum search always returns 645 results, nomatter the query.

Thanks.

Regards

HeroThemes Author

almost 13 years ago

Thanks for letting me know about the issues on Swish Themes, will get them sorted.

I’ll take a look tomorrow to see if it’s an easy fix to the FAQ link issue and let you know, otherwise it’ll have to be rolled into the next update.

Thanks

HeroThemes Author

almost 13 years ago

Hey there,

Just to let you know I solved this. Email me via my profile and I can send you an updated file for you. I’ll include this fix in the next update for everyone else.

Thanks

pharmacybiz

almost 13 years ago

Hello

I love your theme

What I need is ALL Posts and Pages to be full width – NO Side bar at all.

Can I do this with Your Theme?

Cheers Ken

HeroThemes Author

almost 13 years ago

Hey Ken,

It’s an option in the theme options.

Thanks

pharmacybiz

almost 13 years ago

Thanks for your help

DeltaDK Purchased

almost 13 years ago

Hello,

We recently bought this theme and we are so far very pleased with it.

But we have encountered a bug I guess:

At bigger screens 20-24 inch monitors I have a 125% zoom in order not to have the web content too small…

When I have this zoom enabled the auto-complete function on the search bar does not show, and I don’t see the live search results.

We have tested this in Firefox, IE 9-10 and Chrome – all experiencing the same problem.

How to solve this? Will you look into this?

Regards Nick Jensen, DELTA

HeroThemes Author

almost 13 years ago

Hey Nick,

I’ll take a look into this for you. A simple solution would be to increase the size of the font via the CSS, so you wouldn’t have to use browser zooming.

Thanks

DeltaDK Purchased

almost 13 years ago

Thanks Chris,

FYI increasing font size is absolutely not a good solution because not every employee in DELTA uses 20-24 inch monitors. The majority uses laptop 13-15 inch and increasing font will make the website look way too large on those screens.

I hope you find a solution.

Regards Nick

HeroThemes Author

almost 13 years ago

Hey Nick,

I’ve a chance to test this in my office using a Dell 27” Ultrasharp and I can’t replicate the issue on any browser. I can use the live search with the browser zoomed no problem.

Maybe you could send me a screenshot showing the problem. (Please use the demo site to test to rule out any customizations causing issues).

Thanks

riger99 Purchased

almost 13 years ago

Version 1.0.0 did not display a category on the home page, if the category is empty.

The new version 1.0.5 displays empty categories on the home page. Please let me know what files to edit, and what code to change, to fix this.

Thanks VERY much!

HeroThemes Author

almost 13 years ago

Hey there,

Thanks for letting me know about this, I’ll look into it for the next version. The index.php template is the homepage template file you’re looking for.

Thanks

riger99 Purchased

almost 13 years ago

Thanks for the fast follow-up!

And… To anyone else experiencing this, I discovered a fix (don’t know if the is the “proper” way) but… edit index.php and find:

$cat_args = array(
  'orderby' => 'name',
  'order' => 'ASC',
  'hierarchical' => true,
  'parent' => 0,
  'hide_empty' => 0,
  'child_of' => 0
);

Change it to this:

$cat_args = array(
  'orderby' => 'name',
  'order' => 'ASC',
  'hierarchical' => true,
  'parent' => 0,
  'hide_empty' => 0,
  'child_of' => 0,
  'hide_empty' => 1
);

I hope this helps somebody.

HeroThemes Author

almost 13 years ago

That’s the one

JS195

almost 13 years ago

Hey Chris,

I am thinking of buying this theme but I have one question before this:

is it possible to have a 3-step structure of the categories e.g.

-Account – Account Settings – How Secure Is My Password?

Or is this possible only with the 2-step structure as you have it in the live preview?

Thank you

1 other reply

HeroThemes Author

almost 13 years ago

Hey there,

3 step structures work fine with the theme. Only the first 2 will show on the homepage, but as you go into a category, subcategories as shown at the top.

Thanks

JS195

almost 13 years ago

Hey Chris,

thanks for the reply.

The theme is working like a charm

I have just one small question – is it possible to setup the faq questions not only just by date?

HeroThemes Author

almost 13 years ago

Hey there,

You can use this plugin to arrange the FAQs: http://wordpress.org/extend/plugins/post-types-order/

Thanks

JS195

almost 13 years ago

Thanks

HeroThemes Author

almost 13 years ago

Version 1.0.5 has been released. Re-download the theme from the downloads section to get the latest version and update.

Please see the change log on the item description for details.

Thanks

berlotti

almost 13 years ago

Buddypress support for this theme would be awesome!

HeroThemes Author

almost 13 years ago

I don’t see how social networking would really enhance a Knowledge Base?

rvencu Purchased

almost 13 years ago

In style.php file the Open Sans font face is defect (it says pen Sans…) and googlefonts is sending a 400 bad request error

HeroThemes Author

almost 13 years ago

Hey there,

Thanks for letting me know about this, it must have been introduced in the last update. It’s fixed and an update will be issued ASAP.

Thanks

pkirill

almost 13 years ago

Great looking theme – I have a presales question regarding user editing in a “wiki” environment. Does this theme provide any kind of front end editing or are users directed to the back end/typical post editing screen? Thanks!

HeroThemes Author

almost 13 years ago

Hey there,

There’s no front-end editing, although there are plugins that can handle this for you. (search wiki at wordpress.org plugins repository)

Have a great Xmas,

Thanks

benidorm

almost 13 years ago

Hi! This theme looks great and I’ll probably buy it. A question first: is it ready for private items? I want some questions/answers to be private within my organization. If a tag these private items under a “private” tag, is there a simple way to tell the theme not to show these items at all: not in the main pages, nor the search results, archives, et cetera.

HeroThemes Author

almost 13 years ago

Hey there,

You can use WordPress’ post/page password functionality to “lock” posts but you’ll need to look into a plugin or custom functionality to add what you’re looking for as it’s not available in WordPress core.

Have a great Xmas,

Thanks

benidorm Purchased

almost 13 years ago

Thank you ChrisMooney. I have realized that just setting the private items as “private” in WordPress’ admin and registering my team peers as “Editors” works like a charm for me. Private items only show up to us, and the items set as “public” are readable by anybody else (non registered readers).

I bought the theme. Great work!

PS: I will probably translate it into Spanish. Contact me privately if interested.

PS2: A type found here: #: ../framework/post-meta.php:35 || msgid “The video preivew image.” :-)

HeroThemes Author

almost 13 years ago

Thanks for letting me know about the typo, got that fixed

xtremsoft Purchased

almost 13 years ago

Thanks for this theme, it was pretty easy to install and customize. I’m now looking at adding a widget on the sidebar to show the list of other articles belonging to the same category. I found some plugins to do so (WP-dTree for instance). The end result would be something like that: http://grails.org/doc/latest/ref/Tags/applyLayout.html

Is that something that you are planning on adding to your theme?

HeroThemes Author

almost 13 years ago

Hey there,

I’ve not had this suggestion before so I’ll have to look into it at some point, but if a plugin is doing the job for you, it might be redundant me adding it to the theme.

Have a great Xmas,

Thanks

Mikaelswe Purchased

almost 13 years ago

I am using the plugin “Post sorter” to manually sort order of categories.

However, ‘Category Post Ordering’ in theme options seems to still control the order the posts are shown below each category on the startpage.

How do I turn it off? I want the plugin to control the order. I am currently forced to choose between 3 options.

HeroThemes Author

almost 13 years ago

Hey there,

Sounds like hiring a freelancer would be best for you. You can modify the queries on the homepage to list the posts any way you want, but the theme options gives the most popular usage.

Thanks

handdrums

almost 13 years ago

Great theme! I’d like to purchase but wondering if it’s compatible with WP 3.5.. says 3.4 on sales page and just want to make sure. Thanks.

HeroThemes Author

almost 13 years ago

Hey there,

Yup it works with no problem and I’ve had no customer issues with it.

(I’ll update the item page now, thanks!)

Thanks

Mikaelswe Purchased

almost 13 years ago

I will take a look at it. Nevertheless, I beleive it is a important function. I mean, we have a category called “Downloads”....we would like that this category to come last, as it seperates itself from other categories.

For future updates, you guys should partner with a private login plugin provider as a knowledge base normally is kept private. That being said, great job on theme!

Mikaelswe Purchased

about 13 years ago

I need a solution to next week…any suggestions? Maybe there is a plugin that does the work?

HeroThemes Author

about 13 years ago

Off the top of my head I can’t think of one. The function on the homepage uses http://codex.wordpress.org/Function_Reference/get_categories so you could change modify the query to order the categories how you want if you’re savvy with coding.

Thanks

Mikaelswe Purchased

about 13 years ago

How can I sort the categories?

HeroThemes Author

about 13 years ago

Hey there,

At the moment categories are sorted by name, I’ll take a look to see what I can do about this for a future update.

Thanks

bborne

about 13 years ago

Hi Chris – this thing looks ultra clean!

Question – what integration options do we have if we’ve already got a Wordpress-based site we’re happy with? Ideally, our users would click on a ‘knowledge-base’ button on one of the our existing pages and bounce into the ‘KnowHow’ theme. We’re self-hosted in our office on a LAMP box so we have more latitude than most I assume.

Thanks – Tom

HeroThemes Author

about 13 years ago

Hey there,

You could turn your WP installation into a multisite install (http://codex.wordpress.org/Create_A_Network) and create another site for the knowledge base. It depends on your requirements/setup.

Thanks

MAC511

about 13 years ago

Chris,

I want to buy this theme. Will I be able to turn responsive off?

Thank you.

HeroThemes Author

about 13 years ago

Hey there,

There’s no option to turn it off, but it would be pretty easy to strip out the media queries from the stylesheet.

Thanks

yannml Purchased

about 13 years ago

Ok it’s working, I was using the regular category widget. My bad.

Thank you

HeroThemes Author

about 13 years ago

No worries, easy mistake to make

Thanks

yannml Purchased

about 13 years ago

Hello,

I just bought and install Knowhow but I dont have the small picture (the red dot) with the number of post in my menu.

Do you know what I need to do ?

Thanks

HeroThemes Author

about 13 years ago

Hey there,

You need to use the Custom Category widget in the sidebar. Let me know if you have any issues.

Thanks

$59

Included: Quality checked by Envato
Included: Future updates
Included: 6 months support from HeroThemes

Extend support to 12 months $41.13 $17.63

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HeroThemes

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Last Update	1 September 2020
Widget Ready	Yes
Compatible Browsers	IE8, IE9, IE10, IE11, Firefox, Safari, Opera, Chrome, Edge
Compatible With	Gravity Forms, WPML
Software Version	WordPress 6.7.x, WordPress 6.6.x, WordPress 6.5.x, WordPress 6.4.x, WordPress 6.3.x, WordPress 6.2.x, WordPress 6.1.x, WordPress 6.0.x, WordPress 5.9.x, WordPress 5.8.x, WordPress 5.7.x, WordPress 5.6.x, WordPress 5.5.x, WordPress 5.4.x, WordPress 5.3.x, WordPress 5.2.x, WordPress 5.1.x, WordPress 5.0.x, WordPress 4.9.x
ThemeForest Files Included	PHP Files, CSS Files, JS Files
Documentation	Well Documented
Layout	Responsive
Tags	faq, help desk, helpdesk, herothemes, knowledge base, knowledgebase, live search, responsive, self-service, support, support theme, wiki
Created	13 years ago

Discussion on KnowHow - A Knowledge Base WordPress Theme

Discussion on KnowHow - A Knowledge Base WordPress Theme

HeroThemes supports this item

703 comments found.

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