570 comments found.
Hi,
Do you have a site running this you can share so I can run pagespeed. Has it been optimized for speed?
The demo site: http://104.236.16.244/knowledgepress/
Hi – is it possible to allow users to add to articles to the KB? we want to use for the intranet where employees can add tutorials. is there some sort of user permissions option? (or thorough 3rd party plugin)
Hi, this is not part of the theme so you would need to look for a third-party plugin.
Any ideas on what to look for which will work with your theme?
Anything that will work with default WP posts, you can test it under default theme.
Hi, I am interested to purchase but may I know is it possible to have advanced search feature which can tick a few optins? Do I need to add on other plugin? Thanks
Hi, our plugin does’t provide this feature so you would need some third-party plugin that can do that for custom post types, I haven’t tested any so I can’t recommend or guarantee that it will work exactly as you want.
Hello, I would like my site to look exactly like the demo. How should I set up? I submitted a request for support and got no response.
When i click in login in your demo i have an error. How can i access to see private area?
I would like to know if it can work as a Wikipedia, that is, users can upload articles and a moderator publishes them. In your demo I don’t see the option to register or log in for users. Thank you!
Hi, please, could you answer to me to know if i buy your theme or not?
Can I export the Analytics from the Knowledgepress theme into a spreadsheet?
Hello, is integrated with other wp plugin to manage and open support ticket?
Hi, no this is knowledge base only.
thank you. My client buy this plugin but how install theme? Also is possible add a fix messagge under every article?
Does the live search only recognize page titles or will it recognize the items in the accordion based FAQ pages?
Hi, the live search can search in post titles and contents, but not in accordion faqs.
Hello! We purchase your theme year ago, suddenly loose account, but we really purchase – i have a question – how we can delete this section – https://prnt.sc/npi83j too much place …
Hi, contact Envato to recover your account, extend support and contact us through support tab contact form.
It is hard to find a man, who bought themes and plugins – he is freelancer and did not appear more. Please, answer on very simple question – we really need help with your advise
Hi, I would like my site to be like the demo and only have the KP Live Search widget on the home page. I have enabled the widget in the header but that is a global setting.
How can I disable it on the KP Live Seach widget on other pages, or only enable it for my home page.
Thank you for your purchase, please contact us through support tab https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support
Can you export the KB content to create a word / pdf documentation?
No, this is not a plugin feature.
Hello! I bought the theme envato elements. I have one question. Where can I translate “Was this article helpful to you?” I can’t find in the .po file, if I change the class-Shoestrap_Options.php file, I won’t translate it.
Hi, you can change that string in theme options under “Voting” tab.
Yes, I already found it. Thank you for your help!
Hello, I just checked the demo but couldn’t find the search bar in the mobile. Is it possible to have it enabled on mobile?
Hi, the front page search bas is also visible on mobile, we just check and seem to display fine.
I’ve been waiting 4 days for a reply ? Can you please help? My search bar for the knowledge base loads very slow I sent an email several times. “Re: [ThemeForest] Item Support Message sent from ajz1998”
Hi, we replied 6 days ago (Sat, 9 Feb) asking for site login details, please check your spam folder.
I’ve replied 3 times already and I sent my login details long ago. Please check your emails again.
The demo looks great, but after buying and installing the theme it looks nothign like the demo. The default is a terrible looking page, that I would never have bought. I bought a tempate so I don’t have to spend time configuring a page, why isn’t it displaying the same as the demo?
We don’t import all the dummy content on installation, users with existing site and content would not appreciated having to go through and deleting it all. So yes, some small effort is required on your end: Import XML demo data. set front page and assign search widget.
Hi there
Warning: count(): Parameter must be an array or an object that implements Countable in
what is this issue?
Please contact us with details through support tab https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support
Where can I go to modify the search results. I want to display the information in more of a list Excel type of format. https://myrefund.azurewebsites.net/
Thank you for your purchase. Please contact us through support tab for support questions https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support
Hello wanted to say I love the layout of the theme. I am having an issue adding the main search bar to the header video banner. Can you help point me in the right direction. Also are you able to add custom fields to a post or page for example Company Name. I plan to add a list of companies with associated information like email and phone number so that it can be searched upon. How would i go about adding these fields?
Thank you for your purchase. Please contact us through support tab for support questions https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support
Thank you for your purchase, support is provided through support tab https://themeforest.net/item/knowledge-base-helpdesk-wiki-faq-wordpress-theme/3434096/support
how do I add link within the content, my table of content is showing up but they’re not linking to any of heading tagged text.
Please help (below is sample of the table of content that is not working or linking)
https://thaireform.in.th/%E0%B8%A1%E0%B8%B2%E0%B8%95%E0%B8%A3%E0%B8%B2%E0%B8%90%E0%B8%B2%E0%B8%99%E0%B9%84%E0%B8%9F%E0%B8%9F%E0%B9%89%E0%B8%B2%E0%B9%82%E0%B8%A3%E0%B8%87%E0%B8%87%E0%B8%B2%E0%B8%99/If you are referring to Envato Elements, then no, support is not provided for Elements purchases, please see Elements terms and conditions.
