11491 comments found.
I updated the Listify theme today and I got a Fatal Error message: Uncaught Error: Class ‘Astoundify_ThemeForest_Updater’ not found…. I’ve never had a problem in the past updating the theme. I’ve had to reinstall a back-up. Please advise on how to fix this problem.
Thanks for reaching out and sorry for that this error happened on the recent update.
We are currently having our developers work on this urgently and they will get us a release or fix on this soon.
Once they do we will let you know as soon as possible.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Error occurred since recent update with Admin
Thanks for reaching out and sorry for that this error happened on the recent update.
This problem is currently being addressed by having our developers work on this urgently and they will get us a release or fix on this soon.
Once they do, we will let you know as soon as possible.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey Brian,
Thank for update and the fix as well.
Also this listify-child/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0, has been out of date since last few updates, can they sort it please?
Howard
Hope you’re doing well and thanks for reaching out.
With respect to your query here, glad that the updated fixed the issue. As for your second issue would you mind sharing some screenshots to reference this error? This would be so much helpful for us to easily trace it.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi – I’ve just purchased and tried to install the theme. I’m getting warnings and fatal errors when activating the theme. I’ve uploaded via FTP and by zip. Most errors seem to relate to not finding…
vendor/astoundify/content-importer/astoundify-contentimporter.php
Thanks for reaching out and sorry for that this error happened on the recent update.
We are currently having our developers work on this urgently and they will get us a release or fix on this soon.
Once they do we will let you know as soon as possible.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello
could you just reply to the messages sent to you please.
I opened a ticket, you answered me mechanically, I sent you a message and since then, radio silence.
thanks in advance
Hope you’re doing well and sorry for the delays caused.
With respect to your query here, I already replied to your ticket and resolved your issue based on the plugins you had. Kindly check that from your end.>
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Can I use elementor free and elemntify to create single listing template and apply it to all single listings
or I need elementor pro for crating single listing templates ??
Hope you’re doing well and thanks for reaching out.
With respect to your query here, at the moment you can only use the Elementor free and Elementify plugin to create the listing template. Usually this single listing template comes as an Elementify element within the Elementor panel. We have not completed the Elementor Pro integration yet.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thanks for your reply, But i am not able to find the option to create with Elementor free and elementify
Can you please guide me where to find this option. Using screenshots or anything
Thanks in advance
Hope you’re doing well and thanks for reaching out.
With respect to your query here, you could use our guide here on creating a homepage for instance with Elementify/ See here: https://kb.astoundify.com/article/creating-a-custom-home-page-using-elementify/.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, I see that version 3.0.4 shows “Fix: Listings loading issue” – yet I’m still experiencing this issue on my site. Do I need to do something on my end to make the listings load?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please share with us your site URL so that we are in a better position to reproduce this issue?
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, thank you. This is one of the pages in question: https://www.visitalexbay.org/directory/
Hope you’re doing well and thanks for reaching out.
With respect to your query here, your theme here appears to be highly customized as this is not the default layout of the theme. If you have used any customizations on the theme it is possible that these might be causing the issue.
To see if this is the case, you can share your credentials in our ticket system for further investigation. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
The most recent Listify update has blocked out our listing contact details email and phone numbers. This is vital for our website visitors to be able to see this information. There is no documentation on how to revert this ‘new’ feature. NOT HAPPY
+ support has not helped
Thanks for reaching out and sorry to hear that you are facing this issue.
With respect to your query here, this is a feature that was included in the previous update which requires users to have a paid membership for them to view the phone number and email. Its options are under Appearance > Customize > Widgets [Single Listing Page] > Single Listing Sidebar > Listing Maps and Contact Details as shown here: https://prnt.sc/26mq4nq.
I have already forwarded this issue as urgent to our dev’s team to include an option to show it for site admins who wish to display this information publicly. In any case we get some feedback we will let you know.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thank you for getting back to me. I actually don’t see those check boxes available in my customise > widgets under the listing page. This is what I see: https://prnt.sc/26n6hyl
Hope you’re doing well and thanks for reaching out.
With respect to your query here, it seems you may be checking this under the main widgets section from your admin. These options are under the customizers section: https://www.loom.com/share/ffae93cc538f4e838e9e42e38a723c1a
Do let me know if they work from your end. We are having instances where they work on some sites and fail on others but this is an issue already under investigation.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thank you for your reply.
here is what I can see on my customise listing page for the contact widget: https://prnt.sc/26n8qy8Hope you’re doing well and thanks for reaching out.
With respect to your query here, that is quite strange! May I know the theme version you are currently using? Our developers are looking into this issue and we do hope to get an update for it soon. In case that happens we will let you know.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi There
we’re running Listify Version: 3.0.4 https://prnt.sc/26nqhh4Hope you’re doing well and thanks for reaching out.
With respect to your query here, could you please share with us your credentials. You can do so by getting in touch with us here:
Create a New Ticket
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Another pre-purchase question – when the user signs up for an account, is it possible to add custom fields to the signup form? Ideally we’d need a file upload field. Thanks.
Hope you’re doing well and thanks for reaching out.
With respect to your query here, well that is not possible with the default functionality of the theme. However you can add more custom fields with the Field Editor for WP Job Manager plugin as the sign up form is within the listing creation.
If you want to use the WooCommerce registration then you can only use the default fields. To add more custom fields would be something that requires custom work or alternatively going for the plugin: Custom User Registration Fields.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Does appointify not work for every user signed up in the directory where each user can assign their own calendar? It appears it’s only for the primary site owner.
Hope you’re doing well and thanks for reaching out.
With respect to your query here, the Appointify plugin is only meant for listings which are added by the site admin whereby he has admin privileges to include the calendar on the frontend so that the users can book appointments based on his availability schedule.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Pre-purchase questions: what control is there over the various membership bands? Can you limit certain functionality for cheaper member bands? For example, we might want to hide the booking calendar for cheaper listings, but include it on the more expensive ones. Thanks.
Hope you’re doing well and thanks for reaching out.
With respect to your query here, well the functionality of listing plans is usually controlled by a separate plugin known as Listing Payments which is in conjuction with WooCommerce. Usually there are indeed limit features but they only limit things like number of listings, duration and purchase limit. When it comes to visibility of other features this is not included yet.
However you can use the Visibility by WP Job Manager plugin to handle this amongest your members.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, is it safe to update to wp 5.9?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, well, at the moment we have not made any in-depth tests with this version yet. We will let you know once we get any update on this.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Presales question: I want to create a site with a lot of filters on the left like this: https://renovatedrvsforsale.com/rv-listings/ Is it possible to do that?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, yes it is quite possible to have those filters but you will have to implement them with the FacetWP plugin for them to work on the frontend.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi there. I have the bundle since a couple of years. Where do I find the licence of the new plugins? The company, Autolocation, User location…
Hope you’re doing well and thanks for reaching out.
With respect to your query here, if you have already purchased the bundle, kindly login to your Astoundify account and check your Licenses from your dashboard. Else you can reach out to us via ticket with the email used to make your purchase and we will check this for you.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
The Demos not working 
Hope you’re doing well and thanks for reaching out.
With respect to your query here, well I have just checked this from my end and they do seem to be working from my end. Please use this link to access them: https://listify-demos.astoundify.com/classic/. On the menu section you will see the demos menu item and you can access the rest of the demos.>
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Helllo, I really like your theme but I need to check a couple of things first: -can unregistered users submit a listing? -can they submit listings for free, without choosing any package? Thank you!
Hope you’re doing well and thanks for reaching out.
With respect to your query here, well, this can only happen if you have set the listing submission settings in your admin, that the user does not require an account to submit listings as shown here. Also when it comes to packages this is not possible unless you have a package that does not charge users anything.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
How can we change the style of shop? I don’t want overlay effect and turn it to regular woocommerce grids
Hope you’re doing well and thanks for reaching out.
With respect to your query here, do you have a specific page of your shop page for us to replicate what you mean here? That way we will be able to provide further guidance on this issue.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Just like this default layout https://ibb.co/8BjZ8T9
Hope you’re doing well and thanks for reaching out.
With respect to your query here, the link you shared here does not seem to be opening from my end. Would you share an actual page URL for us to easily replicate this issue?
Looking forward to helping you. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hope you’re doing well and thanks for reaching out.
With respect to your query here, this layout here is controlled by WooCommerce and can not be changed to a different layout using the default functionality of the theme. As for removing the overlay, in which section [between 1 & 2] do you need removed as from this screenshot: https://prnt.sc/26kkafw.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify.
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey there. I use Listify and also the bundle. Great product. I saw that you released Coursify. As a Learndash user I was wondering which LMS does have integration possibilities? Or is it your own?
Hope you’re doing well and thanks for reaching out.
With respect to your query here, The Coursify theme uses an inbuilt learning management system (LMS) plugin that helps manage your online courses on the frontend and backend of your WordPress site. The LMS plugin is known as Tutor LMS.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Are there any plans to update this to support meeting the latest core web vitals? The theme has an incredibly high CLS (0.11, even on your demo, or a naked install). Mostly curious to know if this is in your development track or if I should start working on exporting my directory to a tool keeping up with web standards.
Love the theme but can’t use it if it’s holding us back.
Hope you’re doing well and thanks for reaching out.
With respect to your query here, thank you for this suggestion, and will forward this to our developers to work on it even across other themes. Also please feel free to include this suggestion on this list: https://astoundify.com/feature-requests.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I would like line to know if the theme/App has a Mobile number verification method if not, which plugin has been tested with the theme to work, i want to ensure one phone number one listing
Hope you’re doing well and thanks for reaching out.
With respect to your query here, unfortunately, the theme does not come with a mobile verification system. For this I would recommend that you go for a third-party plugin that can support this functionality. Feel free to check them out here.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello I dream or the home page is not editable with elementor? Besides, I had to install the elementor plugin separately, it is not part of the plugins installed by the theme
Hope you’re doing well and thanks for reaching out.
With respect to your query here, the theme does not come with the Elementor plugin inbuilt by default you would have to access it from the WordPress respiratory for you to use it. You will also need Elementify plugin to work with the page builder well.
Hope this helps. If I can be of any further help, please let me know!
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
