26856 comments found.
Hello, Could you please tell me how to disable related videos in the video playlist and on all videos? Thank you in advance.
Hi,
While there are some workarounds to do it online, which may or may not still work, those won’t work with the theme video playlist, or video embed element, or featured video. Unfortunately the theme video elements don’t have options to disable the related videos. I will add this as a request, and if its possible to do we may add an option for it.
Regards, Simion C.
Nw purchase here: bought newspaper theme. Using UrbanObserver. In the home page, there is a template ad (just below the website name). I tried to insert my own ad that I created and uploaded but it won’t show. How do I showcase my own static ad in the top (I think it’s called Adbox). Thank you
Hi, Use the tagDiv Composer to edit the homepage – https://i.imgur.com/l6WzZit.png . Then select the ad box, and in the image area, replace the image with your own – https://i.imgur.com/77jmy7Q.png Thank you! Calin
Please check your email quickly.
Hi, We do our best to check as many as possible. Thank you! Calin
I haven’t received a response to a really important email, and it’s been over the weekend.
This is a serious mistake. The email in question was sent on October 29, 2025, and is titled “Re: Inquiry on the appropriate size of the theme page.” It’s been a while. I’d appreciate it if you could help me resolve this issue as quickly as possible on Monday. This is very important and urgent to me.
I can’t update to new version, I just bought new support package, please help me
Hi, Please contact us via email at contact@tagdiv.com, providing as many details as possible and temporary WP-Admin access so we can investigate and resolve the problem. Thank you! Calin
Hi, i sent an email to contact@tagdiv.com, but it’s been a day and I haven’t received a response.
Hi,
I replied to the email now. Please read all the information I provided carefully, as it can be tricky updating from Newspaper 8 to the latest version.
Regards, Simion C.
OMG this old & bad theme is weekly best seller??? something buff here
Hi,
Yes, it is best seller. It’s one of the best wordpress themes, it has a lot of features, great support. The time of release doesn’t matter, if anything an older theme is refined over time. Maybe you could purchase the theme and give try it as well.
Regards, Simion C.
Hello tagDiv Support Team,
I am building a generic Taxonomy Archive Template using the tagDiv Cloud Library/Composer. This template is assigned to a Custom Taxonomy (e.g., prompts) and needs to load correctly for all terms within that taxonomy (e.g., /prompts/term-A, /prompts/term-B, etc.).
My goal is to display content in two separate Flex Blocks, each filtered by the current taxonomy term AND a specific Category ID.
1. Goal (Desired Query Logic): I need to enforce the following AND logic within each Flex Block, dynamically, without hardcoding the current Taxonomy Term ID:
Section 1 (Text Posts): Posts must belong to (Current Taxonomy Term) AND (Category ID 87).
Section 2 (Image Posts): Posts must belong to (Current Taxonomy Term) AND (Category ID 88).
2. Current Setup (Flex Block Filter Settings): I am using a Flex Block and configuring the Filter tab as follows (for Section 1, Category ID 87):
Category filter: Taxonomy – Current (Used to inherit the current term)
Multiple terms filter: 87 (Hardcoded ID of the specific category)
Posts(cpts) must belong to all terms: Checked (Intended to force the AND logic)
3. Issue/Failure Point: Despite setting the Posts(cpts) must belong to all terms checkbox, the Flex Block query is incorrectly executed.
Observed Result: The block is showing posts that belong to Category ID 87 but are associated with OTHER, unrelated taxonomies or terms outside of the current archive page.
Example: When viewing /prompts/term-A, the block is showing posts tagged with Category ID 87, but whose main taxonomy term is from a different, unrelated taxonomy (e.g., from the guides taxonomy or another custom taxonomy).
4. Request: Could you please advise on the correct combination of settings within the tagDiv Flex Block or provide a precise workaround to generate a strict, generic WP_Query that enforces the dynamic (Current Taxonomy Term) AND (Specific Category ID) relationship?
If this combination is not possible via the standard UI, please provide a filter or shortcode parameter that achieves this specific tax_query requirement.
Thank you for your time and assistance!
Hi,
I suggest to send us an email at contact@tagdiv.com with these issues, and provide a link to the website and admin login. The themeforest dashboard is not quite the proper place for providing support. We can discuss by email, please send us an email and we will check as soon as possible.
Regards, Simion C.
Hi Team, since the last update, i cant use tagDiv Composer to manage my page in Cloud Template section. I need to renew a licence to use it ?
Its a website customer.
Many thanks
Hi,
Is there a red button instead of the composer button? If there is, it means the license key is not assigned to that website. Or maybe the problem is different?
I suggest to send us an email at contact@tagdiv.com and provide a link to the website and admin login. Also please mention in the email what the problem is exactly. Let us know and we will check as soon as possible.
Regards, Simion C.
Hello there,
I am experiencing an issue with the theme, specifically the search page. Whenever I view it from the cloud library template or simply search for a term, the Search page redirects to a WordPress error page.
“There has been a critical error on this website. Learn more about troubleshooting WordPress.”
I deactivated the theme, and when I installed TwentyFive, the search page worked.
So could you please tell me what is wrong? Thank you.
Hi,
Are you perhaps using a search related plugin on the website? We had a few similar reports but in those cases the issue happened when there was a search plugin active on the website. Such plugins used to work before however, so we are looking to see why they now conflict with the theme. We can take a look on your website as well if you want, you can send us an email at contact@tagdiv.com and provide a link to the website and admin login.
Regards, Simion C.
how can i make both the author and date of a blog post in center for both mobile and desktop https://cln.sh/DFH0YYYZ
I am not able to do it for both at the same time. What are the steps for your editor?
Thanks.
Hi,
That is possible. Normally to center the elements from a column or inner column you can use these options from the layout tab https://prnt.sc/NHpzBkOldQrn If you need help with it let us know. We can provide on-site assistance if you send us an email and provide admin login for the website.
Regards, Simion C.
How do I change the link text font weight to bold so that all links inside my blog posts are bold? I can’t find an option for this.
Also another question that, how do I delete this empty box, I am not getting option to delete it on hover: https://cln.sh/4XtZ7VXwHi,
There isn’t an option like that for the links, but it could be done with a simple CSS code. To make it more accurate, I suggest to send us an email at contact@tagdiv.com and provide a link to the website.
Rows and inner rows can be deleted, but not columns. If you want to remove that inner row, then it should be possible to remove it. In case there is a problem we can check it as well, on your website. We will need admin login and details about where it is exactly. You can provide these by email.
Let us know and we will check as soon as possible.
Regards, Simion C.
Hi
Good day tagdiv support team, I have a question to ask,
1. Is this theme WordPress supported
2. Any theme I choose to upload on my WordPress account, will it appear the same way like the demo? Because I’m not good with configuration. Unless you guys can help me.
3. I love your newspaper theme, God bless the Creator. He/she brought my dream to life.
Hi,
Thank you for your interest in our theme. Please let us know when you have any questions.
1. The theme is for wordpress. It requires a wordpress installation in order to use it.
2. After installing a theme demo on your website, the website will look exactly like the live demo. You can choose and install the demo you like best https://demo.tagdiv.com/select_demo/newspaper-prebuilt-websites/?demo-type=all It is very easy to install a demo https://forum.tagdiv.com/installing-demos/ After it is installed then it can be customized. We can provide support as well https://forum.tagdiv.com/newspaper-theme-support/
3. Thank you very much for the kind words. We are glad that you like our theme and we hope that you will enjoy building your website with it.
Regards, Simion C.
Hello, how can i change the appereance of the mobile menu on DT Composer? I don’t want the social icon on top and some other stuff.
Hi,
By default in the mobile menu there are a few socials displayed, with placeholder links. To change or remove them please check in the theme panel -> social networks -> https://prnt.sc/sd0di-dwnaMT Either remove the placeholders links or set the links to your social accounts. Please try it.
Regards, Simion C.
I want to change the hover colors, background color. etc. where can I do that?
Are you referring to the same mobile menu? There are color settings in the theme panel for it here https://prnt.sc/WihlaIiDhLA1 A background image can also be set in the theme panel https://prnt.sc/WS_dJKfwC5g6 Please try it. If you have more questions, I suggest using the support forum if possible, or send us an email. We will check and help as soon as possible.
Regards, Simion C.
Hello! I have a few questions before I commit to a purchase.
1. I need to build 3 websites for myself with different brands and the different demos I have checked fit the requirement. Can I install the theme at more than 1 website?
2. Are the demos and demo content importable? And does it upload/import without any glitches. If I face issues with installation and import, will support help me to do the same?
Other than that looks a fantastic theme and look forward to using it.
Hi,
Thank you for your interest in our theme. Please let us know when you have any questions.
1. Three websites will require 3 keys. According to the themeforest license terms a key is for a single website https://prnt.sc/vSgfvilnAmP9
2. All the theme demos are available for import after installing the theme and activating it with the key. A demo can be installed with or without demo content. If the website doesn’t yet have content of its own, installing a demo with comment is recommended https://forum.tagdiv.com/installing-demos/
Of course, if there are any issues, or if you need help with the theme, please let us know. You can register for our support forum or send us an email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
I’ve buy regular licenses for topgamesitalia.com top-games.it ardesiademartini.com and every day, i found the key deactivated without log and info.
Now, there is something we have to know guys???
Hi,
So the theme deactivates itself and you have to activate it again? That isn’t normal, it means there is some kind of problem on the website. Could be a caching issue perhaps, possibly related to object cache if you use it. Does it happen on all 3 websites? We will take a look at it as well, please send us an email at contact@tagdiv.com and provide admin login for the website where it happens, also cPanel access if possible.
Regards, Simion C.
Hi, I would like to know if there are plans to protect articles behind the paywall from crawlers and AI bots? I have tested all common AI systems and they were able to read the content. Presumably, the content is not loaded dynamically, which would be effective, but is simply hidden behind a CSS wall? Otherwise, the paywall makes no sense if AI systems and search crawlers can access the content.
Many thanks. Best regards
Hi,
The content will still be in the page despite using a locker. It is usually best for SEO if the content is available to search engines. So its hidden from the visitors. Not allowing specific bots to scan the website should be possible, for example https://onlinemediamasters.com/block-bad-bots-wordpress/ The bot fight mode from Cloudflare is very popular https://developers.cloudflare.com/bots/get-started/bot-fight-mode/ Since there are so many bots these days, there are also methods to block them or keep them under control.
Regards, Simion C.
Hi Team,
I have a few questions and would appreciate your support:
1. My current theme version is 9.0.1. Is there a way to update the theme from this version? If not, what would be the recommended solution?
2. I understand that to use a prebuilt structure, the site needs to be registered. However, what should I do if I want to create a new website with a prebuilt structure on my subdomain and later upload it to the main domain?
Thank you in advance for your guidance! Regards Hamdi
Hi,
1. The theme can be updated normally, meaning manually https://tagdiv.com/update-newspaper-theme/ Please download the theme from your themeforest account and follow the steps described in the guide for updating the theme manually. After updating, please check in the theme plugins panel and install the standard pack plugin https://prnt.sc/SUD4bkTm3XUH This plugin will be required for older websites. Everything should be fine after you update the theme and install the standard pack plugin, the website should look the same.
2. That’s correct, the theme must be activated with the license key in order to use all its features, like installing the prebuilt demos. The same key can be used on the testing/staging subdomain, no problem there. So you can use the same key on both your main website and the testing subdomain.
In case there are any issues, I suggest contacting us via the support forum or by email https://forum.tagdiv.com/newspaper-theme-support/
Regards, Simion C.
Hi. I have 2 licenses, but only one is showing after this update. Could you please fix this? Thank you.
Hi,
Showing where exactly? The theme can be activated with one key. That key will appear in the theme license panel. If there is an issue that we need to check on the website, please send us an email at contact@tagdiv.com and provide admin login for the website. We will check as soon as possible.
Regards, Simion C.
I need the Divi Composer Tag plugin updated to 5.4.2, and it’s not available. Version 5.4.1 has vulnerabilities. Please provide that update.
Hi,
All the vulnerabilities were fixed in the latest theme update. The confusion is related to the version of the composer, which should have been 5.4.2, but due to a mistake on our part the composer remained at version 5.4.1. So to make it clear, the plugins included with theme version 12.7.2 contain the fixes for respective vulnerabilities. The composer is still 5.4.1 but it contains the fixes. Please disregard the notifications as we will change the version of the composer in a new update very soon.
Regards, Simion C.
The rows I added for testing in TagDiv Composer are not being deleted. When I add an element to a row, the “Delete” menu appears when I right-click, and when I click it, the element is deleted, but the line remains empty. Even though it’s not visible on the front end, it’s distracting during testing and makes the page longer. I saw a similar complaint on the forum, but it was determined that the cause was other plugins. In my case, this issue existed even without other plugins and is still ongoing. Is there a solution for this?
Hi,
Seems to work on my end. I right click the row icon https://prnt.sc/1O0CIE43pIzD and choose delete https://prnt.sc/2WpazsvvxfqM and confirm https://prnt.sc/4QhTg3eRPyW- The row is deleted. What if you click the row icon and press delete on the keyboard? Or if you click the row icon and drag and drop in the bottom right corner? If these are not working it means there is something wrong, maybe a conflict with a plugin. We can take a look at it, you can send us an email at contact@tagdiv.com and provide a link to the website and admin login. Then we will check as soon as possible.
Regards, Simion C.
