Hi, all your mentioned features are not theme territory nor are mentioned in the product description, you’ll need external plugins to add those to your website.

Hello, I’m sorry but I’m having troubles understanding your request, plus I’m missing some details as your website, the page with the issue and your site settings. Please open a proper support request by following the guideline on this page:

the forum will request some additional information, please be as more precise as possible in order to help the helpdesk people providing a solution. Thanks!

Hi, If you are logged in the ajax loading is disabled for a better site editing. is the same plugin yes, just slightly different name, just be sure to have the latest theme version an duse the automatic installation. Thanks

ok thank you.Now question is: does that only apply to “admin” or all users? if site will feature user login will it be the same?

Only administrators, if you encounter any issue please report to the helpdesk so it will be passed to developers. Thanks!

Well, the theme is very flexible and with the right settings and a bit CSS you can reach a result very close to the link you sent. Anyway is another theme so it will never look identical unless you do heavy code customizations. All this, by the way, is up to you, the product includes the theme as you see in the demos, from that point on, is up to the customer reaching a different and particular result.

And you can not make an sample homepage off something like this, because this is really awesome

I’m sorry this is not our work, we take care of the product how you see it, for different results you have to hire a developer. Thanks

Hello, please go in Appearance > Widgets, there is a sidebar called Popup Player, you can add any content to the siedebar which will appear in the popup player page.

This is not now and will not be possible ever because it requires to set up a streaming server, which is a completely different thing and requires precise things outside of a website. There is 1 existing (and very expensive) plugin to achieve this in WordPress, wtill you won’t have the performance and agility of a proper SHOUTcast service, and you’ll spend much more, and suck a lot of bandwidth.

Putting this as feature in a theme would be like putting a coffee machine into a wrist watch: too heavy for your wrist and horrible coffee. Every action has to be done with proper tools, and a website is not a streaming tool. A streaming server is a streaming tool.

Okay noted. But can upload a pre-recorded mp3 file? Not live streaming but using pre-recorded mp3 files…

For a podcast and release, as well for a radio channel, you can upload an mp3 file. You cannot make a radio station (streaming) out of an mp3 playlist.

Hello, if you mean the form of the QT Contactform (contcts page) you can’t add fields. The purpose of that plugin is to offer a quick and easy solution that works99% of the cases. If you want you can create a custom form with the plugin Contact Form 7 and make it with all the fields you need.

Please for your next requests use the helpdesk to receive a farter answer regards

H, we had to remove all the functions that were not wrking with ajax. We have been talking 1 year with the support without receivingANY answer from WP Bakery, they left our ticket expire because they were not able to provide an answer. to add a single image you have a very simple way, create a text element and add the image to that.

Anyway, to reenable the shortcode, comment the line

vc_remove_element( ‘vc_single_image’ );

in functions.php:794, but this will require to disable ajax page load plugin.

About songs titles, it looks like your radio is not exposing any information, so there can be no text regarding the currenct song.

Okay, thanks for the attention.

Hello, this can be caused by different things:

1) Your user is not administrator 2) Your php version is outdated, be sure to have >7, contact your hosting provider about this 3) You have a simple session problem, logging out and in again may fix

Please get in touch with the helpdesk for further support because we can’t normally provide support here. More info:

thank you!

Hello, you have to update the theme using the bundled plugin Envato market. After doing so, in Plugins, you’ll see an alert about plugins update. Pease udpate all the plugins and in particular the Theme Core, it needs to be done because in wp 4.9 the color picker was replaced and we published a new Theme core version in order to comply with the new Wordpress software.

After updating it will work fine. thanks!

Hi, just tested from iphone and android I see no issues on your website, i’m able to reach the sub-menu items without problems.

well let me explain you better! if you go to my website and test using a celphone you will see the menu PODCAST that include a submenu name EVANGELIO DEL DIA . if you press the sub menu EVANGELIO DEL DIA all is ok work fine, i know it, but if you press the menu PODCAST you dont go any where because for some reazon the menu is not active on mobile device, if you try using a computer en press PODCAST will work fine but no on mobile devices that is my problem.

Thanks for the explanation, now I understand. Your explanation finds answer in my previous indication. In this theme, as you can also see in the demo, if you want to add sub-elements to a menu item, instead of adding

- Podcast (with link to podcast page)

—SUB link (with other link)

you have to do as explained previously:

- Podcast (custom link that points to #)

—All Podcasts (with link to podcast page)

—EVANGELIO DEL DIA (Other sub menu item)

In this way will work on desktop and mobile, as in the demo example. Thanks!

No there isn’t

Hello, I cna’t detect any issue here and our staff is working on the portal without problems, other users are registering and writing posts today: https://imgur.com/a/r04fi

I can assume there may be a problem with your user. Please be sure that you validated your registration with the confirmation link.

As you can see from this picture there are 21 members currently logged in, I must assume the site is working fine for the visitors, maybe a temporary overload or connection issue? https://imgur.com/a/oq16y

Well, when I’m going to your theme support page, I get this 503 error: http://www.qantumthemes.com/helpdesk/forums/forum/onair2-theme-support/

Can you please reset my user account + purchase code and send me a new link where I can register? (user= “jens_online”)

About the purchase code, I can’t see it unless you send it to us privately to info@qantumthemes.com Please condact us via email if you still have issues after the password recovery. Thanks!

Hi, the problem was fixed last week, please udpate the theme and then visit your Plugins page, a message will ask you to update the plugins, update them all and the problem will be fixed.

Thanks

I don’t know how to use FTP and that stuff….can you please help me and update my website?

Hello, I’m sorry but we don’t provide support here, for your next requests please check out the support channel here:

About your problem, both of them seems related with colors. Please open a support ticket in the helpdesk and be sure to post:

1) A screenshot of all your colors from the customizer 2) The URL of your site

Please don’t reply here as we can’t provide support via this forum. Thanks!

Please post your mp3 stream or Shoutcast or icecast URL here. Thanks

server wp time, it works fine. If you have problems it may be related to wrong schedule settings OR caching. Caching can be on 3 levels: browser, server and WordPress. We are very super sure that everything on the schedule works fine, if you have problems of such kind you have to check those elements mentioned above.

Well, I still working in my localhost but my internet is online. Still not working, how to detect which one is not working?

Thanks.

Be sure you have no caching plugins (for now, you can use them later but with flush settings < 1h), check if you have cPanel your server click More More Tools Clear Browsing Data. In the “Clear browsing data” box, click the checkboxes Download history and Cached images and files)

Please use the helpdesk for your next requests thanks

Please update the theme and the Theme Core plugin bundled with it.