21502 comments found.
Hi, I am writting because of DT contact form – when someone sends me the mesaage using dt contact form – can the page url from which is the message sent be included in the mail I get? How? I know that tag is possible with Contact form 7 but I like your layout and design. Thanks
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hello,
I would like to use the whiteboard addon of the revolution slider. Is it included in the theme now? What is the version of the revolution slider now in the theme?
And also, could you please give me the version installed for the other premium plugins installed, such as visual composer and ultimate addons for visual composer?
Thank you
Hello!
I should say we have never tested the theme with whiteboard. Bundled RevSlider version is 5.2.6
Visual Composer: 4.12
Ultimate Addons: 3.16.7
Hi, I created a section of images (4 in a row and three columns). In responsive mode, the 3 columns on the left adjust and become smaller but the one of the right remains in size and disproportionately large. Setting for all images is the same. Could you help?
Hi!
Could please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and assist with this question.
Hello,
I’m doing my website with onpage format and the menu is working perfect on the main page.
http://ideia360.biz/contrumacBut must include a portfolio and when we go to the portfolio page, the menu does not work, because it is the link with #! / Company
There is an alternative to solve this issue?
Thanks a lot for the help.
Hi!
Could you please follow the last section here http://guide.dream-theme.com/the7/user-guide/micro-sites/ You need to create 2 menus.
But you do not have that option in portfolios
You can use a portfolio shortcode.
Would have a user guide or other help option?
Yes, we have a user guide, but it cannot answer questions about specific use-cases 
Please, submit a request via our online help-desk http://support.dream-theme.com – our guys will get back to you ASAP and consult you regarding it.
Thanks!
Please, I want to put an anchor code in an image for the page to scroll to a specific part. I want to make the same effect of scrolling when I click on the microsite menu (one page) but that this effect happens when I click on an image. I have used the code TEST but did not work the effect of scrolling. What code can using and enjoying for this effect to work? Thank you
Hi!
Could you please address to http://support.dream-theme.com/knowledgebase/smooth-scrolling-anchor-links/
Hi! Thanks for the answer. I managed to make the smooth scrolling on a link and button, but a responsive image not.
For example, I added the code and smooth scrolling worked, but the picture is not responsive. I added a “single image” with VC and the settings I added:
On click action: Open Custom link
Link image: #!/trm
Extra Class: anchor-link
In this case, the smooth scrolling does not work. I’m doing wrong or have any other way to do this?
Note: My CV is V2
Thank you
Hi,
Please note that we can provide support only via our online help-desk: http://support.dream-theme.com (here in comments we can only answer some general and pre-purchase questions). Submit a ticket there and we’ll get back to you ASAP.
Thanks!
Hi there, i have a feature request. I would love to be able to define a site-wide default for the sidebar to be on left or right (or disabled). Right now it always defaults to “right side”. For our site, we want everything on the left, so every time we create a new page, or new blog, or new team member, etc, we have to manually select it to be on the left instead of the default right side.
Thank you very much for your consideration. Perhaps it could be a setting under the Theme Options > Sidebar.
Hi!
Could please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and assist with this question.
You have the latest version of WordPress.
If you need to re-install version 4.6–en, you can do so here or download the package and re-install manually:
v.3.6.0.1 (Apr 21, 2016)
1. Plugins updated to newest versions. 2. ES_es lang files updated. 3. Old The7 v.2 updated to version 2.3.13 to be compatible with WordPress 4.5.
Hello!
The most recent theme version is 3.9.2.
is your revolution slider compatible with wordpress 4.6 most recent?
Hi! Yes, it is.
this is more work then intended, original way of making sites
all7 demo slider , http://the7.dream-demo.com/ I need this slider, it’s been days…! I hate wordpress…. I’m in the dummy content folder – revolution slider content with zip folders- what zip to choose ? I selected about 5 and still can’t choose the right one, this is all I need from the support, I even went out of my way to purchase revolution slider, and a visual composer in which I sent in a ticket for a refund. I would like the slider please…
Hello!
The slider is called “The7 colored background”. If you import demo content pages, appropriate slider will be automatically chosen in page settings.
If you have more questions, please address to http://support.dream-theme.com Thanks!
Thank you!!!!!!!!!!!! Now I can continue my life!!!!!!! Make things more Identifiable next time , there is sooo much, and less time
You are welcome 
hi. I put anchor name “about” and “service” in home page. and put url “http://designateddriverla.com/#!/about” and “http://designateddriverla.com/#!/service” in menu. But in home page it doesn’t work. how can i do? (I am not good at Enlish.)
And I tested to send a message on contact form in my website. but I didn’t receive any email. Help me pls.
Hello!
For one-page-navigation, the link should be ”#!/about” – could you please refer to the last section here http://guide.dream-theme.com/the7/user-guide/micro-sites/
If nothing helps, please, submit a request via our online help-desk http://support.dream-theme.com – we’ll get back to you ASAP and take a look what is wrong.
Thanks!
Hi. We purchased the 7.2 awhile back and out of the blue it recently completely stopped loading on our website. We chose to go in and do a theme update and it made it even worse. Then we were unable to even open our dashboard. I came here to download the current file and it does not work either. If we renew our support with you, can you guarantee that you can fix this issue for us? Your theme is the only problem we are having on the site, when we activate another theme the site loads perfectly. Thank you.
Hello!
The7 2.3.17 should work fine – could you please make sure you have this theme version, as well as all plugins updated.
Regarding the support renewing, could you please address to http://support.dream-theme.com/6-month-support-really/ Thanks!
What I have is 3.9.2 How do I get the 2.3.17?
3.9.2 is v.3 
Please submit a support request: http://support.dream-theme.com
Ticket sent. Is your support team online currently? We are happy to pay if needed but we must get this sorted out soon as our customers are complaining.
I am looking for a theme very EASY to be customized to be used to create a website to RENT RC MODELS (similar to rent cars). I already have bought the various woocomerce plugins. But my question is: is it possible with this theme to create a renting website just using the visual composer? For example adding the box to rent, or the chart page and so on. Thanks Fabio
Hello Fabio!
I am afraid the theme does not have built-in tools for rent management. Not sure what kind of chart you meant, but we have this one http://the7.dream-demo.com/shortcodes/5-shortcodes/round-chart/
Hello guys,
Do you have any idea how i can solve this Google Pagespeed Error, without breaking the site: “above the fold” from javascript and css? I have installed: Autoptimize – Hypercache and CDN Enabler from Keycdn.
Thanks
Hey,
I’m afraid it’s unsolvable in all multipurpose WordPress themes (not only The7) 
Ok, thanks for your reply. That means it´s also not possible with some server side improvements?
No. It is solely a front-end code. E.g. slider, menu and other stuff that is above the fold requires JavaScript to render. This is a common “issue” (but I’d rather call it “specifics”) of all multipurpose themes.
However, according to our experience, the “above the fold issue” will not influence the Page Score as much as, say, number of images on it.
Thank you! – Other question:
On mobile view, i can´t push the benefit buttons. Source: goo.gl/rPyScT
Bug or any solution? Thanks.
Please ask guys at our support to assist with it. Thanks!
Any chances of getting a more interactive shopping cart? With more modern styling like the below website? This is the only section lacking in the7 theme. Otherwise it is the ultimate theme. [removed]
Thanks.
Hello,
Yes. In the fall 
Awesome News!! When is the fall exactly sorry? I’m from Australia and don’t understand that term.
Sorry
In the autumn. End of October I guess.
I have a post-purchase non-support question.
I am planning to get one more license for this theme for one of my big project. The theme is more than awesome, but just a query.
If one fine day, I wish to change my theme, that I can do, but content build via Visual Composer, will it be damaged, or another theme with a visual composer or a new purchase of visual composer will do the job.
Or do u recommend to purchase the visual composer separately now to solve this need (if ever happen in future)
I hope, I am able to make a point.
Hi,
Most of the content built with Visual Composer will be preserved. If you keep using the The7 Post Types plugin all your custom post types from The7 will be preserved as well (but, you’ll have to create page templates to display them within your new theme).
thanks 
no problem 
I went to my 7.2 website and in the page edit mode, VC doesn’t work, you can only edit in classic mode?
Please follow the advice above or submit a ticket http://support.dream-theme.com
Why is Visual composer broken in 7.2?
Hi!
Could you please update your theme up to ver. 2.3.17 http://support.dream-theme.com/knowledgebase/update-the7-theme/ And then update VC. Thanks!
I love The7 and I have a few licenses. It’s fantastic at a lot of things, but I’m always a bit surprised how terrible it is at a basic fashion style blog. There are lots of cool grid and masonary layouts… but lifestyle/fashion blogs rarely use that formatting. They typically use large dramatic photos with the full post on archive pages.
http://www.ilovewildfox.com/ http://www.nicolettemason.com/It’s do-able with the7 but it takes a lot of work Fenangling to get it right.
Hi!
Thanks! I have forwarded your feedback to our designer.
Hi I would like to tell you in the Safari there is issue with Top Menu in the latest version of the theme. Please check and fixed that. It is very big problem for Safari users.
Thanks Dinesh
Hi Dinesh!
Thanks for writing! At the moment, we don’t see any problems. Could you please submit any illustration to http://support.dream-theme.com – our guys will get back to you ASAP and assist with it.
Thanks!
Sorry, I cannot add any ticket due to my time period expire on the support. so I cannot post anything on there.
Please see the screenshot link. then forward to your developers.
http://www.awesomescreenshot.com/image/1530745/f872cd92d573178715054b5f3b542ea4Thanks Dinesh
> I cannot add any ticket due to my time period expire on the support.
This is not true. We do not limit people submitting tickets even if support is expired.
ok let me try
it is called to renew the support in my account.
Hello,
There is not such automatic message in our help desk.
But if one of our staff asked you to renew the support, this means that you were abusing support in past six months. Please see this article for details: http://support.dream-theme.com/6-month-support-really/
If support abuse took place, then sorry, but we will not be able to help you neither here nor in the helpdesk unless you purchase a support pack.
Hello good day,
will be available when The7 version 4.0 ?
Thanks.
Regards
Hello!
Yes, theme updates are available for free for all The7 buyers.
Hi,
He has not understood my question, I wanted to say on what date version 4.0 will be available?
Thanks
Regards
Hello,
Sorry, we cannot share this information just yet.
Hello DT-Support,
Please your update template support WordPress 4.6 version ?
Regards
Hello,
Current version of The7 is fully compatible with WP 4.6.