8558 comments found.
Hello i leaved a ticket on support because i have a huge problem with the adapative image system. Images on desktop show blurry with image**-uai-258×348.jpg at the end. They should show with better resolution.
Please help me to solve that
Hi ahimsaraffier! The ticket was opened just 3 minutes ago, please give time to the Support Team to check your issue (all tickets are replied just in order), anyway, you have a JavaScript error that points to the GTManager script: https://undsgn.d.pr/wW8lyS
hello,
Im looking for a theme for a new website and I’m willing to try uncode. However, never used front end builder before – how long is the learning phase? Is it possible to build with WP Bakery instead?
What’s your support average response time?
I’m also missing interactive banners with images on the theme elements – but maybe I’m not seeing them. Can you point me to some? And also to a process/steps/chronology, graphs/sharts/tables shortcodes if availabale.
Is the theme developed for SEO?
Thank you
Hi josephhh and thank you for interest! 
You can use both the Backend both the Frontend Editor, please note that Uncode is based on a tailored version of WPBakery so don’t expect the classic WPBakery Backend Editor, you can preview in the documentation: https://support.undsgn.com/hc/en-us
Support time can verify from few minutes from few hours, depends by the time of day and the agent you’re assigned to since they’re from different continents.
You can preview all the modules in the Features menu of our demo site.
Yes, sure!
“You can preview all the modules in the Features menu of our demo site.” I idid already but haven´t found the ones I mentioned. Should I aassume they don´t exist? Thank you
In the Features menu you have all the main modules of Uncode, if you don’t find what you need here is not part of the theme.
Hi, don’t think your team give a good support.. given me wrong CSS then ask me to remove because I ADDED the CSS (the scripts is provided by your team).. then which one is correct? your support team really confusing me!!!
Hi ArrowLine! What ticket you refer? Unless you asked for some customisations you should not need any CSS to recreate all you see in our demo, so in case these CSS were suggested upon your request. When you request custom modifications or custom codes (that I remember are not part of the item support policy) it may be that the support agents suggest a code, but then maybe this code may have an effect on something else that wasn’t foreseen at the time… this is something normal when it comes to development since it’s not possible in first analysis to establish all the combinations. Anyway, all you need to do is ask for a correction from the agent who helped you.
Hello ! Where can I ajust the menu thickness please ? Thanks a lot !
Hi remidoubi! Really not sure what you refer with “menu thickness”, probably we use a different terminology, sorry.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi !
I am talking about the height of the menu
Hi, the height of the menu is mastered by the logo height plus the custom padding: https://undsgn.d.pr/2mqlbn
Hello undsgn,
Great theme is still working perfectly after more than one year active website. My old client is asking for a few changes and i seem to be struggling with one.
Is it possible on shop pages mobile version to have the sidebar of Product Categories at the top of the page, as opposed to how it is now, at the bottom of the page?
For example if you go on the main shop page of my clients website https://culturadestrada.com/shop/ with your mobile device, you have to scroll all the way to the bottom to get to the Sidebar. He is asking that the widget PRODUCT CATEGORIES to be at the top of page.
Also, he wants on shop pages (main page and sub categories) to display 2 products on a row on mobile devices and 4 products on a row on desktop…
Hope i am making myself understandable?
Thank you for your help, it has been a while!
@media (max-width: 569px) {
.post-type-archive-product .post-wrapper .col-lg-3 {
display: table-header-group;
}
.post-type-archive-product .single-gutter .tmb {
width: 50% !important;
}
}In case you need to adjust the codes please open a private ticket so we can adjust/fix these.
Thank you for your trouble, but I have tried the provided code and it doesn’t do anything. I cannot open a ticket because it has been over a year now since i delivered the website to my client and my support has expired :<
I’m pretty sure this code can work, where did you inserted? Can you please try at the very top of your custom codes?
I inserted it in Dashboard -> Uncode -> Theme Options -> CSS & JS -> at CSS space.
If i can add this code in another CSS file from public_html, please let me know which css file. Thank you kindly
Did you test at the very top of this? If you have a CSS error all codes above will not work. I don’t know if you removed but I don’t see them in the code and from here I cannot understand why these codes are not present.
Yes, i put the code at the very top of it all. Please check screenshot https://imgur.com/T1OAHrp
I know it is difficult without my support available, and if there is no logical explanation or some other way, we can leave it like this. I will communicate to my clients it cannot be done.
Thank you for your patience, have a nice day!
Same as before, I don’t see it’s printed in the output, try to insert in the Child Theme if you have one: https://undsgn.d.pr/ZNkVQo
I will try also that, but first I want to try as your nice colleague suggested me, to remove some codes and save them for later use, maybe I can spot if there is some error in code that causes the issue. Thank you again
Yes, as we showed in one screenshot there are some wrong codes, so it’s better to remove everything to clean the code…
The page builder is not allowing me to assign classes to rows. How do I do that?
Hi noshad19! Not sure what you refer but this is an option of each row, ex: https://undsgn.d.pr/Ytb3vJ
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought our product)! Thank you! https://support.undsgn.com/hc
In the screenshot
inside the row settings, there is an tab for “Extra” where I can select ID but in my builder it does not show it to me
Try to update the theme to a recent version, open a private ticket as suggested above or ask questions with an account that bought the theme, please.
Hi, is there a disable on mobile for the simple scroll > scroll snap?
Hi OliverBrownCreative! No actually it’s only an option of Slides Scroll and there is not a quick code we can suggest, sorry. Would you like to send a feature request so we have when we evaluate next features and possible improvements? https://support.undsgn.com/hc/en-us/articles/213714949
Ah thats a shame as it doesn’t really work well on phones.
Hi OliverBrownCreative! Mostly depends on layouts, but at the moment I don’t have a possible quick solution.
Hi, just a presale question: We plan to buy the them in order to use it for a web site that contains a lot of tables. The question is: does the theme include any kind of responsive tables?
Hi takismarlantis and thank you for interest!
Unfortunately this is not a feature…
Hey,
I imported all the demos, layouts and settings but the site still keeps looking like a mess.
https://imgur.com/a/iQdNVvbHi DinesenDesigns! It’s impossible to help from a screenshot but since none of our customers reported the same, probably you have some extra plugin that is creating the issue, please be sure to deactivate all extra plugins.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
HI, is this theme AMP ready?
Hello!
I can only say that among our customers there is someone who uses it with Uncode, but it is not a native feature of the theme or officially supported
Best!
I have a question about individual content blocks on product archives (https://support.undsgn.com/hc/en-us/articles/213459549):
It seems that an archive layout based on an individual content block (dynamic query enabled in posts module) does not work with a sidebar having the Woocommerce widgets for filtering by attributes – right?
How can I then change the default view (no custom content block enabled) because there the filtering works as expected?
Hello!
To clarify: you can set a Content Block in “Theme Options -> Products -> Content -> Content Block” to change the look of your product archives (categories, tags etc.). In this case default WooCommerce filters used in the sidebar will work fine. Default filters don’t work in regular pages only.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Instead of xing in the social share icons, how can we add Whatsapp?
Hi waynep16! Yes it’s a good idea. Please send a feature request so we have your point when we evaluate features for next updates: https://support.undsgn.com/hc/en-us/articles/213714949
Hello, I exported posts using export tool from your theme to another theme that is using muffin builder. Now all my images url are : 
I need the correct url of the images of my blog so i can reuse them !!
Please how to perform that ??
Hi ahimsaraffier! We are sorry but it’s not possible to help just in words, probably something went wrong during the export or simple the shortcodes are not compatible (in fact the muffin builder is proprietary and I really don’t know the interchangeability). Besides, if you migrated, you should update the database. But as I said these are just suppositions, I can’t help you in words for a problem that no other user has ever had.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
muffin builder or not the thing is the same.
When i export my images are becoming : vc_single_image media=”78845”
instead i want the url of the image like :”htttps://domain.com/wp-content/uploads/2017/image.jpg”
I must not be the only one facing that problem !!!!??
Hi! You cannot state that “muffin builder or not the thing is the same” since if the Muffin Builder and WPBakery Page Builder are not compatible the problem is exactly there. From what I see you have page builder contents and you can expect that two-page builders, created by two authors (Muffin and WPBakery) can be compatible since they use different shortcodes systems.
In fact, just searching on Google you can find posts of users with similar issues since different page builder uses different shortcodes (and this is pretty normal), ex: https://forum.muffingroup.com/betheme/discussion/44410/muffin-builder-to-wpbakery
I did try with a fresh wp install with no builder in it, just fresh and using Twenty Seventeen Theme.
AND I DO HAVE SAME c_single_image media=”78845” SHORTCODE IN THE XML EXPORT FILE.
So for now i can state the visual composer is tyranic because not allowing to work with out him.
This is the same for any Page Builder, please read the post linked above, you cannot expect to use Muffin Builder contents to another theme, as you cannot use WPBakery to another page builder or shortcodes created with Avada to another theme. This is just how page builders works, there is not a common WordPress standard when it comes to shortcodes, so contents creates with a page builder are only accessible by the same builder.
Fine i agree. Then after decades wordpress is there and page builders are, there has been no solution put in place to be able to transfer posts with the images url in them instead of shortcodes ??
You can do this only of you don’t use page builders contents, what is standard of WordPress can be easily transferred (for example simple images of a standard, not page builder content), but I think you can hardly do that. The only thing I think is to try a search and replace inside the XML, but I can’t tell you which is the code of Muffin Builder, for example you search this vc_single_image media=" and change it with the code of Muffin. I hope this make sense!
I see what you mean. But i am more looking for where is stored the image url of the shortcode vc_single_image media=”78888”.
There must be a place where that mapping is done
The “78888” is the ID of the image, this is inside the shortcodes of the plugin, for example “uncode/vc_templates/vc_single_image.php”. but probably also Muffin uses the reference to the ID and not to the URL (at least if it’s similar to other page builders I know).
Hi, in this last update there is bug on post settings. On single post, by post ID, the item list won’t load. (infinite load more and pagination are deactivate)
Hi Delacron! This is not an issue of the last update, tested now and this works like a charm, if you have this problem it’s possible related to a Memory Limit issue (or some plugins you installed during the time). This is a test recorded now in a random client installation with Demo Contents imported: https://undsgn.d.pr/yyMnhr
Hello, may i know how do I get transparent background on mobile menu? I’ve tried many different combinations and also followed the guideline on uncode website but still I couldn’t get it…
Hi maxlaw and sorry for the the delay during weekend! First you need to have a transparent desktop menu, so be sure the menu it’s transparent on desktop, then you just need to activate this option: https://undsgn.d.pr/JZb5cm
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, I’m trying to change the fonts for the navbar. The ‘menu’ section of the Uncode documentation states that within the theme options there are menu options (theme options >> navbar >> menu) for Layout, Visuals, Animation, Typography and Additionals.
However, within Theme Options of my site there is no Typography section within “navbar >> menu”.
Any help here would be greatly appreciated.
Thanks in advance!
Hi HighContrast! The Typographic options are inside the Customise section (you are right this part of the documentation hasn’t been updated and now it’s been done): https://support.undsgn.com/hc/articles/213455629
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks for the quick response! I’m loving the Uncode theme – keep up the excellent work.
Hi HighContrast, thank you for the confirmation and for spotted the error in the doc! 
Google Map does not allow you to click on the Marker icon when you enter the Marker and Address. There is always a link outside the Marker. It also happens in the demo. https://undsgn.com/uncode/features/google-maps/ It would be nice to be able to navigate to that address.
Hi dusanvondra! Not sure to understand what you expect but the map is designed to work this way, in fact also the original map that you have in the second row doesn’t produce any effect if you click on the Pin. What you expect to happen?
Both maps have places to click and open Google maps. I’d expect a click on Marker. This link is always out. https://prnt.sc/rckbfs and https://prnt.sc/rckc8x
Ok make sense but this is not an option, sorry.
I understand, but it is confusing for people to find a link. I would expect no clickable link to appear.
OK we will make a note of your notes, uou can send a feature request from this form or use any other map thanks to the Raw HTML module: https://support.undsgn.com/hc/en-us/articles/213714949
I want to purchase a Uncode theme for a new site. I need to issue a new registration number, but I can’t buy more with my Envato account. How can I do it?
Hi ryukyungsik! I’m not sure to understand your issue but all the purchase process it’s up to Envato so probably it’s better you ask their support directly. Anyway, if for some reasons you are not able to use your account you can only use or create another account. Uncode is only sold on ThemeForest and it’s not possible to buy on other marketplaces.
Since I’ve updated the Uncode theme, im getting a POST error 404 on ”.com/pagename/undefined/core/inc/uncode-ajax.php. Also when Adaptive Images is ON I get very low res images, maybe it has something to do with the 404, id like to use the Adaptive Images but right now I just get blurry images, setting Adaptive Images to OFF fixes
Hi Timgeers! We are sorry but we don’t have similar reports (in fact if you search here no users reported something similar). From the url it seems you a have an error in the URL: https://undsgn.d.pr/UEfTg6
Moreover uncode-ajax.php is even no more used by Uncode from about 2 years (the file is not part of new version of Uncode)... so it seems you have some self modifications still running.
I see that, but the error disappears when I turn Adaptive Images OFF, any ideas on what I shoud do (never did any fancy coding or anything)
It only happens when Production Mode is ON
We are sorry but if we don’t have other users reported the same we cannot know the root cause of the issue, probably you have a Child Theme with customisations or you have not updated the required plugins like Uncode Core.
Hello, can I use elements like accordion and counter also in blogposts, or only in pages?
Hi websetzerei and thank you for interest!
Yes, you can use these elements if you create your blog posts with the Page Builder. Let us know if you need more info!
Hi undsng, which Page Builder do you use and are “custom post types” possible? Cause, we want to use the theme together with Sensei LMS.
Hi websetzerei! Uncode is based on a tailored version of WPBakery Page Builder.
