1463 comments found.
Dear team,
I haven’t get any reply from support, hence I will just paste the questions here. I install the theme using Quickstart in the package, without any issue.
I am now having 3 problem:
1. I try to insert 1 product category to Mega Menu, but it always turn up 404 – May I know what am I missing? You may take a look at my mega menu (only contain 2 items)
2. Under Mega Menu Item, Select category / Select page always can’t remember the selection under edit mode
3. When I configure the home page, I try to insert the image on home page, somehow the URL produced never contain the format of “{{media url=”photo-file-name”}}”, which I need to manually edit it, else the image can’t be loaded.
p/s: This URL is a test URL, hence I never add this domain to the domain list.
regards, vic
Hi sir,
Could you please give us your ticket number to check again? Our team may miss your ticket.
Thank you so much!
Dear team, I submit via here: https://www.magentech.com/submit-a-ticket/submit-ticket
There is no ticket number, and I did enter my purchase code actually.
Dear team,
I register an account, and re-submit the tickets:
MTT-0000009855 / MTT-0000009859
rgeards, vic
Hi sir,
We received your both tickets. Our team will respond you within 24 hours. Please wait!
Thank you so much!
Hi is it possible to change quick view & add to cart for this way. pls check screenshots. there are 2 drop down one is (color+price), size +price = 2 times seleting prices. please check my attachment link & is it possible to change like this
https://imgur.com/a/y8tsYHi sir,
Thank you so much for being interested in our theme. In this theme, you can change quickview and addtocart as the way you want. You can refer this link for illustration: http://magento2.flytheme.net/themes/sm_market2/default/configurable-product.html
Thank you so much!
thank you… i will buy this theme.. giv me few days..
Hi sir,
Whenever you need help or have any queries, feel free to ask us. We are willing to answer any questions from you!
Thank you so much!
Social Login and Search Auto Suggestions Not working in 1.9 magento ? Let me know how i can enable that features.
Hi sir,
Social Login is only working in Magento 2. About Search Auto Suggestion, please create the ticket via this submission link, our developers will help you: https://www.magentech.com/support/tickets .
Thank you so much!
I can’t disabled newsletter popup from template setting. Why ? When i select “no Popup” from template setting the popup is always shown.
When Magento 2.2 is going to be supported? Thanks
Hi sir,
Our team is finishing all procedure of upgrading this theme to be compatible with the latest version of Magento 2.2. Please wait for new update soon.
Thank you so much!
hello. Magento 2.2 simple database installed error. Error SQL query:
CREATE TABLE `adminnotification_inbox` ( `notification_id` int(10) UNSIGNED NOT NULL COMMENT ‘Notification id’, `severity` smallint(5) UNSIGNED NOT NULL DEFAULT ‘0’ COMMENT ‘Problem type’, `date_added` timestamp NOT NULL DEFAULT CURRENT_TIMESTAMP COMMENT ‘Create date’, `title` varchar(255) NOT NULL COMMENT ‘Title’, `description` text COMMENT ‘Description’, `url` varchar(255) DEFAULT NULL COMMENT ‘Url’, `is_read` smallint(5) UNSIGNED NOT NULL DEFAULT ‘0’ COMMENT ‘Flag if notification read’, `is_remove` smallint(5) UNSIGNED NOT NULL DEFAULT ‘0’ COMMENT ‘Flag if notification might be removed’ ) ENGINE=InnoDB DEFAULT CHARSET=utf8 COMMENT=’Adminnotification Inbox’ MySQL said: Documentation
1050 – Table ‘adminnotification_inbox’ already exists
Hi sir,
Please create the ticket via this submission link to get support from us: https://www.magentech.com/support/tickets .
Thank you so much!
sorry. problem solved. tnx
You’re welcome! Anytime you need us, we are willing to serve you!
spaces in post messages are replaced by plus signs.. like, on cart add,
"xxx product added to cart" becomes "xxx+product+added+to+cart"This happens only in google chrome, might be a plugin issue.
Can you please help me with this.
Hi sir,
Our support team is waiting for you on this system: https://www.magentech.com/support/tickets . All your issues will be fixed there.
Thank you so much!
When Magento 2.2 is going to be supported? Thanks
Hi sir,
Our team is finishing all procedure to release this new version of Magento 2.2.0. Please keep calm and new update!
Thank you so much!
I have purchased installation service on your website, and 24 hours almost passed, my site became 403 error…MTT-THEMEFOREST-Q723Y36168
Hi sir,
Please wait for a while! Our developers will come to you with your finished website.
Thank you so much!
Thanks, please let me know once you finished
So please let me know how much it’s going to cost?
I would like to get the theame install to my server I purchase it I need some help here
Hi sir,
We do not understand because it seems that you have purchased this theme before with support expiration.
Anyway, we provide installation service. Please visit this link: http://bit.ly/Installation-Theme
Thank you so much!
Hi
Hope you are fine Please check my web app the popup box css is messed up not displaying it properly and also when you go to product page there is some other issues appearing like the border box of product image and bottom view more image not coming properly. Also there is an issue in alignment in product page.
Please check it and update me thanks Piyush Sharma
Hi
I have added info to the ticket and also include the screen shots where issue appears.Please check and update me
Thanks Piyush Sharma
Also check popup zoom just like in your demo template
Hi sir,
For technical issues, please create the ticket via this submission link to get support directly from our developers: https://www.magentech.com/support/tickets .
Thank you so much!
Hi I have update the ticket, could you please replay it.
Hi
Could you please update me how to include 3 pages Deals, New Arrival and Under xxx. For New Arrival i have include the block in back-end as same as mention in your theme documentation but the issue is the page is just display empty and also there is no info regarding two other block pages, only config setting is listed but there is block code which elaborate which template need to call.Below is the code which you include in the description page but could you update me what is listing type 1. Also what is the template for deals and under listing and what is it listing type and block type.
{{block type=”listingextend/list” name=”newarrivals” listing_type=”1” template=”sm/listingextend/default.phtml”}}
Please update me Thanks Piyush Sharma
Please update my ticket and also resolve my issue as currently i m working on theme template
Hi sir,
Could you please give us your ticket number? We will ask our developers to take your turn priority! Actually, our responding time is within 24 hours excepting fom weekends.
Thank you so much!
Hey
I have re- updated the ticket, could you please check it now and update me.
Here is my request
I want to say that i have added New Arrival Page and also Deals Page where as both the pages showing no content on it. Page is empty, i have added the block as same as mention in your documentation but it is not working. Could you please check why the pages showing no content.
Please check it and update me… that why the two pages are empty 1. Deals Page 2. New Arrival Page
Hi sir,
Our developers will check and fix for you soon. Please wait for a while!
Thank you so much!
Hi I have just updated the ticket
Could you please check it and update me
I have tried to add more products on deal pages same as you send me the screen shot of config page where as currently if you check the page is only shows the one product which you add. The products which i set to daily deals are not coming.
I have also attach the screen shot of the config, is you also change any thing else or need to change any other config. Also another thing is if you check clearly on the deal page the product which is showing have same special price and default price so the special price is not coming which is also another bug.
Hi sir,
Our responding time is within 24 hours excepting from weekends. Don’t worry! Our developers will solve your problems soon.
Thank you so much!
Hi
I think it is worst service, you guys disturb rest of the template while you solving one issue you create another issue. Previous my zoom on product + quick view is working properly but now i have check it and not working to our requirement. I want it to be show as same as it is coming previously on the zoom box itself not to show on right side (within in the zoom box) second please solve the best deals issue which we are facing it is your template, if you don’t want to solve it then please update us, you could not say it is a product cache issue.
Please resolve the zoom issue and also daily deals issue from our website. It is already more than a week since we are working on your template issue, if these template have lots of issue then why you selling it. Every time you say we resolve this bug so why are you selling this if it have a lots of bug. Resolve these issue not in weekend as we already wasted 2 weeks on it.
Resolve the issue today we already wasted 2 weeks on solving and updating you regarding the bugs on your template
Also please check in sliders sale price is same to actual price, why this issue appearing
Hi sir,
It is pity that you meet something unexpected. Could you please give us your ticket number again? We will request our developers about this case.
Thank you so much!
27081 is ticket id
Please resolve my issue.. I have already give you ticket number. There are 2 issue one is deals are not coming properly and second the zoom issue previously its working and now zoom is coming out of box which i don not want. I want it to be appears on image(under the box) not outside.
Resolve and update me!
Hi sir,
Your ticket number was sent to our support team. Please wait for a while! They will respond you soon.
Thank you so much!
Hey
Thats is totally unfair that after wasting 3 weeks your developer are saying me to refund the amount instead of solving your issue as this template is developed by you. So what is the meaning of support why we have taken support if at last you says you can’t resolve your own template issue.
In previous message your developer says that you have resolve the bug of special price thats fine but what about zoom i have clearly mention in message that previously your zoom box is coming fine but now it is coming in right hand side of the image and but i want to appear it on image (under image box) just as same you display on this link: http://demo.flytheme.net/themes/sm_market/molaz-tren-open-zase.html and also please if possible resolve deals issue if i have to solve this then i have to look whole of your code so what is the meaning of support facility.
Please resolve it as soon as i have to update this template in live site because i don’t want to take refund after wasting 3 weeks on it.
Else i have to talk theme forest regarding this issue as you are saying to refund the amount because you are unable to solve your own template issue.
Hey
Please read first my previous message and second i have resolve the bug on deals page, you have include in appropriate condition. Also please resolve the zoom bug which is appearing as i have already mention in my previous post what the issue and how its working previously after you make changes in template.
Thanks Piyuh Sharma
Hi sir,
We much sympathize with you about this case. Your issues will be resolved soon because it is reported to development leader
Thank you so much!
Hi
Please check my last message, i have received message today that bug on deal page and zoom is completely resolved where as i think your developer do not completely read the message. I have already resolve the deal page bug yesterday which i completely mention above and second zoom issue is still there. I want zoom to be appears on image itself not on the right hand side.
Zoom comes under image box just like coming over here—> http://demo.flytheme.net/themes/sm_market/molaz-tren-open-zase.html
Hi sir,
We are checking and resolving the remaining issue for you. Please wait for a while!
Thank you so much!
The issue is not yet resolved and you already take more than 24 hrs As i say you please check the zoom issue the zoom is appearing according to requirement but still i am getting the same zoom box coming right side of the image. I say you i want zoom box to be come on image box just like in the link which i gave above.
Please check your own template link: http://demo.flytheme.net/themes/sm_market/molaz-tren-open-zase.html and i am tired to chating with you guys i want zoom box to be appears same in all the pages
Please resolve this issue of zoom.. zoom is still coming in wrong position
Please check the link of screen shot: http://prntscr.com/gwp4n9
http://prntscr.com/gwp5owok its coming now
Hi sir,
For the last time, we checked for you and it worked as your demand. We think that you did not see because of cache. Please clear cache and check again your website (http://prntscr.com/gwrof9 )
Thank you so much!
Hi Again
I have upload your template on new server where as getting few errors and also update the ticket could you please check it.
Resolve the issue as early as we have to move this to our production server.
Thanks Piyush Sharma
Hi sir,
For new issue, please create new ticket to this link: https://www.magetech.com/support/tickets .
If you have already done, please give us your ticket number to check!
Thanks!
This is not good why i have to open a new ticket where as this is new ticket number please take a look: MTT-0000009961
Hi sir,
We received your ticket. Please wait for a while! You have opened the ticket for hours (less than 24 hours). Anyway, we will report it to our developers for solution.
Thanks!
Nothing is solved the issue are there… i do not know why you send me message that you solve the issue… could you please check it again why the issue are appearing and also i have try all the browsers and also clear cache the issue are there… i have already mention all the issue in ticket: MTT-0000009961
I am getting message below i posted and second thing we are not using your theme in 2 templates we are only testing it into 2 server so before goes live we know what bugs are and why they appearing. I think your support is useless because it seems links you don’t want to work or your developer do not want to solve the bug. Thanks why i have to posted over here, Again when our site is fully live i will remove your theme from these domain you could easily check it the domain starts with template so it is not our live site and same as yogamatfreeshipp we use this domain for redirection so it is totally unfair to say we use your template for 2 domains and yes i say if our site is live we remove this template from these domains.
Please resolve the issue which i have posted on ticket. Dear sir, Thanks for your feedback, Magentech and Themeforest’s rule, for the one-time purchase, you just only can work with only one domain. We see that you are using 2 domains with the same download http://template.healthylifecycle.ca/ http://yogamatfreeshipping.ca/ If really need, Please purchase our theme again. Best regards,At last we are only testing your template so we know and resolve all bugs before we go live and also i will sure you we will remove template from these two domains after go live even if you want i will remove yogamatfreeship domain.
Hi sir,
One-time purchase for one domain is general rule. Perhaps our developer did not check carefully and thought that you are using in 2 real different domains. Please choose only one and request support from our developers. Your ticket will be taken high priority! It will be sure.
Thanks!
ok we have use two domain to test on server before we go live because we did not want our customer to face any trouble when our site is live so from my side it is fair and i have already say you we only use in one site as compare to two as we only have one site. Yes we know you fix the issue on yogamatfreeship website where as we do not know in which file you make changes thats why zoom issue appears which you solve previously and also same id issue. Because after posting an issue you solve it you do not even update us in which file you update the changes.
If i have to solve the bug then what is the meaning of Support why we take your support. Resolve the bug because we have to check everything and have to make it live on production server. We will delete this template from these two domain after go live as we have website only on one server compare to two.
Also, for template.healthylifecycle.ca i have use same folders of yogamatfreeship instead to use your template where as same issue appearing so thats why i update you to resolve the bug as you know why this issue are appearing and that’s why we take the support and it is fair to test template in 2 sites so we know what bugs comes and how we would tackle it.
At this moment you could not put your hands up and give us silly comment that using template for more than two domains.
Hi sir,
We much sympathize and really understand what you are worried about!
However, this is not just our rule, it is rule of all authors’ Envato as well as is rule to run business Please follow our guide and listen to us:
1. Choose only one domain that you want to test. We will fix the bug on that only domain.
2. Whenever you request support, we are willing to help you. Of course, you and we have to follow the rule of business.
3. We will always try our best to solve your problems!
Thanks!
How can I get demo data from M1.9 such as you page CMS and Block that I can edit in my website
Hi sir,
For technical issues, please create the ticket via this submission link to get support directly from our developers: https://www.magentech.com/support/tickets .
Thank you so much!
Hi, i have submitted your system, but no one help…
Hi sir,
Our responding time is within 24 hours excepting from weekends. If it is more than 24 hours with no responses, please send us your ticket number to check again!
Thank you so much!
Thanks， and its more than 24 hours, my ticket is MTT-THEMEFOREST-Q723Y36168
Hi sir,
We checked your ticket. It is real that it is less than 24 hours. It is 2 hours more to deadline of response http://prntscr.com/gpqwak . Anyway, we reported your ticket to developers to avoid missing Please wait for their response
Thank you so much!
This is a garbage template. Think 10x times before you buy it. Drastically increases the load time because of garbage code, but.. well… it doesn;t really work. On Magento 2.1.8 throws jquery errors and the frontend is all messed up. “Good” job vietnam.. couldn’t expect more….wasted time and money..
Hi sir,
Many other customers buy our theme and are satisfied. We do not know what exact issues you are facing. Please contact with our developers to get help: https://www.magentech.com/support/tickets . If you have already opened the ticket, please give us ticket number to check again!
Thank you so much!
Hello, friend. really Nice theme… I just have one question. is it support RTL out of the box or not ???
Hi sir,
Thank you so much for being interested in our theme. This theme does support RTL. You can see in our demo
Best Regards!
humm, thanks for your quick respond, can you tell me which one… I almost reviewed all demos, but can;t found one with RTL version ?
Hi sir,
Please visit this link for RTL demo: http://magento2.flytheme.net/themes/sm_market2/honduras
Thank you so much!
prefect, thanks
You’re welcome
If you still have any questions, feel free to ask us!
Very nice theme but the support is very unhelpful. What is a theme when you have little or no support when you need it. What’s worse for me is that I bought the theme two years ago, never used it, now that I want to use it, I paid for new support which cost almost as much as the theme and I still haven’t got the support I need.
Hi sir,
Could you please give us ticket number to check again? We think that there is something mistaken. We hope that we can help you until you can control your website definitely.
Thank you so much!
MTT-THEMEFOREST-4AN19CHD7L
Hi sir,
We reported it to our developers to take priority. It is pity that you renew support via Themeforest with $73 
For later times, if you need to extend support, please go to this link https://goo.gl/YCBpJj
Thank you so much!
Hello Author,
The installation error has been corrected but when I pointed to the other issues I have with the theme, the developer didn’t respond again. Why is the support service like this? for me, this is the most important time I need the support or else what am I paying for?
Hi sir,
Your ticket (MTT-THEMEFOREST-4AN19CHD7L) was replied more than 24 hours ago. Please update your ticket. if you still have any problems, please let us know. We will help you!
Thank you so much!
They closed that ticket and continued from MTT-THEMEFOREST-1PIC6UVS9R
They closed that ticket and continued from MTT-THEMEFOREST-1PIC6UVS9R
Please respond!!!
Hi sir,
Our developers will respond you soon. Please wait!
Thank you so much!
Hello my friends, I am losing patience, my theme is broken, I am not getting communication from the developers. Time is running out on my team and it will be a disgrace if we don’t meet up. Please help me abeg!!!
Hi sir,
All your issues have been fixed. Please check again!
Thank you so much!
Not true at all. Your support is simply bad.
Hi sir,
Sorry for this inconvenience. We asked our support staff for checking again.
Thank you!
Hello Author,
How do I configure SM Basic Products? How do I insert it into my pages? I have to start getting things done myself. or else the project won’t make progress.
your response is far better than the developers
Hello Author,
How do I configure SM Basic Products? How do I insert it into my pages? I have to start getting things done myself. or else the project won’t make progress.
your response is far better than the developers
Hi sir,
Now, our developers configured your site as home-demo-14, not home-demo-1. If you want to mix a part of content of demo 1 and a part of content of demo 14, there will have some CSS style errors. Because CSS style in these 2 homepages are different (http://prntscr.com/gpd20s) . If you really want, please contact with Customwork team, they wil help you configure without any errors. Of course, you may have to charge some fees for team due to time-wasting and effort.
FYI: You can mix freely header and footer style in every hompage layouts. However, for contents of demos, there has a little bit difficulties.
p/s: Thank you so much for your compliments. We really hope that you will sympathize.In ticket, our developers have to deal with many other styles of technical issues. So they are trying their best to solve customer’s problems in the shortest time.
Thank you so much!
So, whatever happened to the Slider in Magento 2.1, there’s just a bunch of hacky code instead of it?
I bought version for Magento 1 long time ago, and this is very bad. I’ve installed M2 to try to upgrade it and everything went fine except this. Also, CSS for this so called slider has gone missing?
I dont’ plan to renew support just for this slider problem, so please don’t tell me to create ticket.
Hi sir,
When you bought this theme, you have at least FREE 6-month support. We do not think that until now, you got the problems. Your support was expired. Please extend your support to get help from our developers.
Thank you so much!
live chat support ?
Hi sir,
It is pity that we do not have live chat support. Don’t worry! Our developers will solve your problem soon.
Thank you so much!
MTT-THEMEFOREST-Z36X6ZH4XL , Please check ticket
Hi sir,
We received your ticket. We will respond you within 24 hours.
Thank you so much!
MTT-THEMEFOREST-Z36X6ZH4XL , Please check ticket. Urgently !!!
live chat support ?
Hi sir,
We are sorry that we do not have live chat support. Please contact us via support system to get solution.
Thank you so much!
Hello,
The password recovery link is incorrect. When you step-by-step, the link directs you to a wrong screen. How to solve?
http://www.concordepr.com.br/shop/customer/account/login/Hi sir,
It seems that your support was expired. Please extend your support to get help from our developers.
Thank you!
