8668 comments found.
Hello. I have a Problem that do not respond well when the screen is enlarged in mobile.
When zooming in, a black screen appears on the right, and the homepage is displayed in small size on the left.
How can I solve this problem?
Please Check my page on mobile : www.gratus.co.kr
Hi and sorry for delay! Can you please open a ticket in our Help Center and in case notify here the ticket ID? If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! 
https://support.undsgn.com/hc
I went to the site you spoke about, entered the necessary information, and asked for help. We look forward to early resolution. Thank you!
Hi gratuslife! One of our developer should have just replied you!
Hello
We have configured social network icons working correctly in the menu of the site, but the links in the footer is not working, how could we solve it?
Hi trepcom, it’s really not easy to understand what you refer without the possibility to check your site, please share the URL here or open a private ticket in our Help Center: https://support.undsgn.com/hc/en-us
4.9.7 is the Wordpress version. I am using Uncode v.1.6.0
Hi BMX700! In fact this section is named Archives and from here you can style the Posts, Porfolios, Pages, Search, Authors and Products archives layouts, please check the screenshot taken from docs: https://undsgn.d.pr/dTB1mn
These are the new Theme Options introduced months ago in 1.7.0, in previous version the archives are the names with the plurals (ex: Posts) with the archive icon: https://undsgn.d.pr/eNB7WI
Hello, thank you for creating such a beautiful and cleanly designed theme.
My presale questions is how big can the logo can be? Are we limited to only a 100 pixels like most themes, or will the menu bar expand to accommodate larger sizes?
Hi eLearningSoftware and thank you for appreciate Uncode!
Basically you can use any size you need, please have a check our showcase to see real life examples: https://undsgn.com/uncode/showcase/
My question is about theme core updates. I see in your documentation there is an update to Uncode core 1.7.1. Right now we are running 1.6.4.1 with no options to update core. Where and how can we update? Also, we are having a lot of issues with the site going down due to poor theme functionality. Thoughts?
Thanks
Hi LC_D! The Uncode Core update notice come up when you update the theme to a version that requires also an update to the Core. Anyway please find here all the info for theme update: https://support.undsgn.com/hc/en-us/articles/214001205
Not sure what you refer when you say “we are having a lot of issues with the site going down due to poor theme functionality”, maybe you refer to the poor server/host functionality? It’s seem the only possible cause for down moment is the quality of the server: https://undsgn.com/uncode/showcase/
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hey guys! I just purchased and uploaded the entire Unicode demo. However, now I see that I only want to use the Creative Agency demo. How can I undo these other demos so that I am only editing the demo I want. I tried to overwrite it but when I refreshed the entire Unicode site is still visible. Thanks
Hi Dallascarter219 and sorry for delay! If you need only one demo the best is use the Selective Import so you can import only the specific page or pages you need, please find more info here: https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=3
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
i purchased your theme but haven’t really built anything because I had hard time understanding how things work. My faul! Now I want to do it again. I know my support is already expired. Even a question forum is disable to any expired purchasers so I won’t able to find any answers there. Are there anyways expired customers can look up the forum without opening a question ticket? also, i know the theme is free to update forever. How about the included plug-ins. I think they do. Just want to confirm.
thanks.
Hi outsidetheblog and sorry for delay! There is not a public forum you can read other users ticket for privacy respect but all the main info are available in our documentation: https://support.undsgn.com/hc/en-us
The support expiration is not a rule from us but it’s part of the Envato terms you accepted at the time you have bought the theme. Here you can read more about plugins, basically new version of plugins will be part of theme updates: https://support.undsgn.com/hc/articles/213454629
Thanks for your answer. I had difficulty using the theme and page builder as there’re so many options behind the theme. Downloading a demo is just a beginning. I still need to customize many different areas. I agree your theme provides a good number of demos and some good new features.
I still have 2 more questions. Support renew only last for 6 months. The renew fee is quite high. Wonder if there’ll be a chance a support renew will last for 12 months period. Also, I have a question about your visual composer. i know i meet all the hosting requirements. Visual composer in my dashboard is not WYSIWYG. I know it provides a drag and drop. In Visual composer’s website, adding or modifying any new elements can be seen visually on the dashboard. Why I don’t see this in your theme. I know your page builder is a modified version of VC. I expect I could perform the similar tasks. Instead, adding or modifying elements is done in boxes or windows. I can only see the changes after I update and preview the site. It’s quite time consuming. I don’t know if this is something I missed. Or, that’s how your page builder is supposed to be. Thanks.
Hi outsidetheblog! Please note that when you bought the theme you had 6 or 12 months of included support, support renew fees are not set by authors but are part of the Envato offer you have accepted, so you cannot complain the authors. It’s not our fault if you missed to use or test the product in the last 24+ months. We as author have just to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests.
Thanks again for your reply. I mentioned because I found that some other themes have lower support renewal fees that last for a year. Anyway, that’s how it is. I have to accept if I want to use your theme.
My other question is the page builder I mentioned before. Are you able to answer me? Is this because your page builder is a modified version of WPBakery Page Builder so I can do WYSIWYG. I checked Visual Composer’s website. Any changes made can be seen on a dashboard. Is this something I need to download so I can work visually. Now the page builder only allows me to add elements. Things won’t be seen visually at a real time. I have to update the site and then view the changes. If I want to build a site with your theme, can I download Visual Composer to work with your page builder? I just want to make page building more visually and easily. Any conflicts if I install the plug-in. Sorry, not able to test right now so I want to ask here.
Thanks.
Hi outsidetheblog! Uncode, as advertised, is based on a customised version of the Visual Composer backend page builder and can be used only with this version of the Page Builder.
Hi! I´m trying to save theme options. And google chrome shows me the next message: “ERR_BLOCKED_BY_XSS_AUDITOR” Could you help me please?
Hi! We are sorry but after years this is the first time we heard about this error, so without a check it’s impossible to help. It seems that your host is blocking the Theme Options saving. Sorry does this happen only now after months you bought Uncode or this is a new installation on a new server?
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hello – I have made a Posts Carousel pulling in a few custom PAGES – however, when they are displayed with featured image and then the title on hover, none of those elements are clickable to actually go to the page. I’ve tried messing with the display options but it looks like only the Posts Element has a “read more” type of link – how do you link to Pages????
Hi bridgetdrendel! Without a check to your page it’s really not easy to understand the wrong option you set, sorry. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately (in case send here the ticket ID when opened)! Thank you!
https://support.undsgn.com/hc
Hi,
Just a pre-sale question. We need the ability to pull in filtered portfolio items into our pages. E.g. on each page have a portfolio section that only displays one of the categories (that we selected).
Is this possible with your theme?
Thanks
Hi helenwhite! Not sure to understand you but in case you mean that you need different portfolio pages with different portfolio contents (for example based on categories), it’s possible, confirmed: https://support.undsgn.com/hc/en-us/articles/213456809#&gid=1&pid=6
Hi,
I want to ask some help, why is my website can’t be load correctly in Mozilla, Chrome and smartphone browser. It only can be opened in Safari MacBook.
Please help. Thanks.
Hi, what you refer? From here it opens as expected: https://undsgn.d.pr/C3JGf4
Hi,
Can I please have the CSS code for 1. Italicizing the secondary menu 2. Changing the color of the social icons in the footer to the theme’s accent color 3. Changing the mobile menu text to lowercase?
Thanks!
Hi ilenesquires! 1. Use this:
.top-menu.top-menu-padding .menu-smart > li > a {
font-style: italic;
}2. Use this: .main-wrapper .site-footer a{
color: red !important;
}3.Use this:@media (max-width: 959px){
.font-weight-menu, .menu-container ul.menu-smart > li > a, .menu-container ul.menu-smart li.dropdown > a, .menu-container ul.menu-smart li.mega-menu > a, .menu-smart i.fa-dropdown, .vmenu-container a {
text-transform: lowercase !important;
}
}PS: we kindly remind that if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! https://support.undsgn.com/hc
Hi,
Thanks so much! #2 and #3 worked perfectly but #1 didn’t. I am trying to italicize the secondary menu in this layout. https://undsgn.com/uncode/homepages/classic-studio
Hi and thank you for confirm! N.1 works in this page, in case please share your site URL so we can create the code based on your settings.
Hi, can you tell me if this code
.top-menu.top-menu-padding .menu-smart > li > a { font-style: italic; }
works with the secondary menu here https://ibb.co/gmuFPe ? I’ll like it to be italicized. Thanks!
Hi ilenesquires! Not a problem suggest the code you need but we need your site preview to create the code relative to your settings, sorry but it’s not easy to help with just an image, can you please send your site link to check?
I was wondering if there was a way to update the iLightbox settings, or if you were aware of any code that may activate the caption line on all full-screen portfolio media elements. Awesome theme!
Hi xEricMichael and thank you for appreciate Uncode!
This requires codes modification we strongly discourage, anyway you can simply insert a VC Gallery module in the content area of a Portfolio page and you can have the same layout with all the 100+ options to style your gallery in custom mode. Let me know if you need more info how to achieve this!
Thank you for that suggestion! That’s exactly what I was looking for.
Hi xEricMichael and thank you for confirm! 
Hi, are there any plans to make your them AMP ready?
Hi rvalenta! It’s on our list but it’s not one of the next features chosen for upcoming updates.
How can i make in a onepage site that if i click in the menü a prices that scrolls automatic down to the price if i click photos that scrolls automatic to photos
Hi Shop1! Here you can find all the info you need for Onepage layouts: https://support.undsgn.com/hc/articles/214006065
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi there,
I’m facing something odd with the Posts element. Please refer to the URL below.
During initially load, everything seems to work fine. On the “Show All” tab, about 30 items are displayed over a few pages.
However, when you click on another category (say “Travel”), and then click on “Show All” again, the number of products shown suddenly reduces to 6 only.
Able to shed some light on what’s possibly going on? Database corruption?
https://interstellargoods.sg/test-page/Oh it’s ok, solved this problem by publishing! But the other problem where no values drops down for the category / tags selection of “Build Query” still persists.
Hi! Sorry but really not easy to understand what you refer, please create a few screenshots to explain what you refer.
Hello!
I’m facing a weird issue. When I use a Posts element to display products for my online shop, I can build a query of a custom list of products individually under “Individual Posts/Pages/Custom Post Types”, but nothing appears for “Category” or “Tags”. I’ve tried manually typing the category name but it refuses to be accepted. No drop down appears either. Possible some corruption of the database? Any way to fix this?
Hi, it seems duplicated comment of the successive right?
Hello! No this issue is still present. Only the one below has been resolved.
In the Post’s element, when I try to “Build Query”, the element is unable to find any of my Categories or Tags. Please see the screenshot in URL below. The spinner spins for a while and then nothing happens – no drop down.
However, the finding “Individual Posts”is not a problem. Spinner spins then suggestions drop down.
https://interstellargoods.sg/wp-content/uploads/2016/08/22.7.18-–-10.28PM.pngHi maltase! This is a visual glitch of Visual Composer that can happen if you have a Memory Limit issue, I’m pretty sure you have not just few extra plugins right? To fix you need to switch to the Visual code mode and add the code |categories:8,10 to the Posts Module shortcode (8 and 10 are the ID of 2 hypothetical categories), like this example: https://undsgn.d.pr/XsLYDl
To retrieve the ID of a category just access the category and check the URL: https://undsgn.d.pr/GfNQDM
Hello! I followed those steps but it’s still the same. Attached screenshots. I’m trying to display products by the way, not posts. But it should not affect this.
https://interstellargoods.sg/wp-content/uploads/2016/08/24.7.18-–-6.13PM.pngIf is for products please note, you need to be sure you have product_type and tax_query: https://undsgn.d.pr/1vRdny
Perfect! That solved all the problems. Thanks for pointing me in the right direction
Hi maltase and thank you for confirm!
The Color picker box is missing in my theme options. How do I get it back?
The monochrome color gradient box shows up when i disable monochrome, but the normal color picker box is absent.
I’ve deleted and redownloaded the uncode core, but it didn’t help
Hi! Unless you don’t have some plugins that create the issue (please verify first) the only known possible issue happened in November 2017 after the WP 4.9 update in case please update the theme to a recent version: https://support.undsgn.com/hc/en-us/articles/115005686945
Hello, a few quick questions – 1. When you click on an image, is it possible to make the background white or light? it’s currently set to a dark color? 2. I have a secondary menu that I would like to italicize so it looks different from the primary menu – is there anyway I can do that? 3. Can I change the color of the social icons on the footer?
Thanks so much!
4. Can I change the mobile menu options to lowercase?
Hi GDann2015! 1. Yes it’s possible have a light skin lightbox. 2, 3, 4. Yes it’s possible with a single line of CSS code we can suggest in our Help Center.
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket after the purchase, so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
hmm, that links doesn’t work. And I bought the theme about a year ago and it’s not allowing me to submit a ticket in the help center.
Hi! Please note that you have not bought the theme with this account, to access the Help Center you need to use the same account that bought the theme (if support perdiod is not expired).
Yes, I did sign in with the account I bought the theme with and the support is expired.
Hi GDann2015! If is something simple we can help in few words without the need to access your installation please repost your question here with the account you have used to bought the theme, we are always happy to help as much as possible in the limit of the support policy.
We are having issues on our site formatting an email opt in pop up form. Ideally, we would like to use the embed code directly from MailChimp, but are unsure how to do this successfully with this theme. We’ve tried multiple plugins to accomplish this (one example is the “Insert Headers and Footers” plugin), but were unsuccessful. Other plugins where you build an opt-in pop up form separately in WP are not ideal as they are not aesthetically on brand. Any help on this issue is appreciated!
Hi grandprintco! Without a check to your site it’s not easy understand what you need. Please share the URL where this opt-in is so we can have a check.
Do you need this for the GDPR? In case you need to add a simple code to your Contact Form 7 to enable (you can also use CF7 to connect MailChimp), ex: https://support.undsgn.com/hc/en-us/articles/214006045
The optin is not being added to the site. I am using a line of javascript to add a pop-up form to the site, but not only does the pop-up form not appear, but it ruins the layout of the homepage while active. I’ve tried adding this as a javascript content block on the homepage as well as to the javascript section of the site and neither work.
Hi grandprintco, without a check to your site is basically impossible understand why a script that we even don’t know create problems. What is this code? Have you tested some of the WordPress solution suggested above?
yes, the above solution does not apply because it is a different type of pop-up.
this is the code from mailchimp:
<script type=”text/javascript” src=”//downloads.mailchimp.com/js/signup-forms/popup/embed.js” data-dojo-config=”usePlainJson: true, isDebug: false”></script><script type=”text/javascript”>require([“mojo/signup-forms/Loader”], function(L) { L.start({baseUrl“}) })</script>
I have added it to the site under “theme options – javascript” and have also tried adding it to the homepage directly in its own row as a javascript content block. when I add the script, other elements of the site stop working, mainly any photo gallery modules stop appearing and most of the homepage is filled with white space.
I can make the code active on the website if you’re able to give me a timeframe to make it active during which you can check it – I don’t want to make the code active for a long period of time as it is breaking the site.
Hello, assuming that double quotes are replaced from " to ” by the ThemeForest editor, the code you provided has at least one typo: https://undsgn.d.pr/s8NMRz
Could you paste here what error your browser console prints please: https://developers.google.com/web/tools/chrome-devtools/console/
Let me know, best
Yes, let me first try pasting the code again. It did not show up properly:
<script type="text/javascript" src="//downloads.mailchimp.com/js/signup-forms/popup/embed.js" data-dojo-config="usePlainJson: true, isDebug: false"></script><script type="text/javascript">require(["mojo/signup-forms/Loader"], function(L) { L.start({"baseUrl":"mc.us13.list-manage.com","uuid":"235e825a9a234528a06be60e6","lid":"b9db419e20"}) })</script>
And this is what the console says:
JQMIGRATE: Migrate is installed, version 1.4.1 contact_form.html:221 oran before iframeResizer.contentWindow.min.js:9
[Deprecation] The deviceorientation event is deprecated on insecure origins, and support will be removed in the future. You should consider switching your application to a secure origin, such as HTTPS. See https://goo.gl/rStTGz for more details. a @ iframeResizer.contentWindow.min.js:9 iframeResizer.contentWindow.min.js:9
The deviceorientation events are blocked by feature policy. See https://github.com/WICG/feature-policy/blob/gh-pages/features.md#sensor-features a @ iframeResizer.contentWindow.min.js:9 embed.js:6
[Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user’s experience. For more help, check https://xhr.spec.whatwg.org/. p.getText @ embed.js:6 embed.js:6
Failed to load resource: the server responded with a status of 404 (Not Found) p.getText @ embed.js:6 app.js?ver=1171905072:31
Uncaught ReferenceError: Share is not defined at Object.UNCODE.utils (app.js?ver=1171905072:31) at Object.UNCODE.init (app.js?ver=1171905072:4089) at app.js?ver=1171905072:4110 at app.js?ver=1171905072:4111 woocommerce.min.js?ver=3.3.3:1
Uncaught ReferenceError: Cookies is not defined at HTMLDocument.<anonymous> (woocommerce.min.js?ver=3.3.3:1) at i (jquery.js?ver=1.12.4:2) at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2) at Function.ready (jquery.js?ver=1.12.4:2) at HTMLDocument.K (jquery.js?ver=1.12.4:2)
Hello and thank you.
I see the two “Uncaught ReferenceError” messages that I’m not able to replicate on our demo. Is there any way to see the real site please?
Yes – making it live now, if you’re able to check in shortly.
Sure… but I’m not sure, actually, to know its URL. Could you provide it?
thanks!
Thank you, may I ask you what it happens if you switch the plugin MailChimp for WP off please?
And more important: may I also ask you to update Uncode to the latest stable version please? Your copy is more than one year old and maybe still has some bugs that have been already fixed.
Let me know, best
