8600 comments found.
my woocommerce product not showing all, some product is missing
Hi! Without a check to your site it’s really not easy debug your problem and help, sorry. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! 
https://support.undsgn.com/hc
Hi there,
I am creating some custom post types and creating new custom templates for these. For the ‘Media’ section on posts. What code would I need to show these on the new post types?
Hope this makes sense!
Thanks, Jack
Hi cazcard, you can check the file “uncode/single.php”.
PS: We kindly remind that if you need dedicated support is offered in our Help Center! Thank you!
https://support.undsgn.com/hc
I love this template. It’s beautiful and the support service they respond to you in less than 30 minutes. Not being an expert really make relax and not stressing if I was by myself doing it!
thank you again guys
Hi catepbeauty39 and thank you for appreciate Uncode!
If you like our theme and our support don’t forget to rate the theme 5 stars from the downloads page, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads
Is it possible to pause videos automatically, then play them on hover?
Hi hcbecker! Unfortunately, this is not one of the native Uncode options and we don’t show this option in our demos. I saw an user that created a custom code for this, if this is vital for your project you can try to ask for a quote, here you have some suggestions: https://support.undsgn.com/hc/en-us/articles/115000555209
Hey!
Just a quick question: I’d like to achieve the black seperator lines (borders) between the product cards (like here https://undsgn.com/uncode/homepages/shop-metro/). At the moment my borders are light grey and I really can’t find the option to change the colos.
Thank you in advance
Hi! You can simply start by copying this layout that you have imported or you can import with Demo Contents. Otherwise go in the tab Module and set the Item Gap slider to 1px, then set the Module background to a dark color: https://support.undsgn.com/hc/en-us/articles/213456829-Posts-Galleries-Module
Then go at the bottom
Of the tab Block and remove th border: https://support.undsgn.com/hc/en-us/articles/213456849-Posts-Galleries-Blocks
Basically this layout has no border but a gap of 1px where you see the dark background.
Anyway if you need dedicated support, or you have problems replicate this demo, is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Thank you! That solution was way too easy haha…nevermind, great theme 
Hi TheTasteBureau and thank you for confirm!
EMERGENCY: I broke my layout. Please help? www.growhealthyflorida.com
Hi hcbecker! We are sorry for this but it’s really not easy to help if we don’t know how it was before and what you have done. From here I just see this and no code errors: https://undsgn.d.pr/8xeu1t
If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution! Thank you!
https://support.undsgn.com/hc
Hi, I know my support license is outdated, just want to report a small bug: when working on a content block and adding padding via the ‘custom’ tab in the column settings, it doesn’t accept it. It only accepts your pre-defined custom padding (1x / 2x /3x…) It works perfect on on pages and posts, not in Content blocks. Cheers
Hi quentro! Yes we know this, the Visual Composer Custom CSS doesn’t work if you apply to a Content Block since the CSS cannot be transferred to the final page, we are sorry for this but there is nothing we can do. In case you just need to create a CSS class and “hack” with a few line of CSS.
thank you
Thank you for confirm!
Hi,
I wanted to know what is your solution to adapt the sizes of the text in responsive design as I have already have an uncode template which text sizes look always the same no matter the size of the screen and this is an important matter to buy another license as I’m planning to do.
Hi albandsan! Without a preview of your website it’s not easy to tell you something about this, in our demo big headings are resized correctly, just an example: https://undsgn.d.pr/WCRMHu
Hi! I mean regular text that should adapt to the size of the screen.
I’ve provided some visuals for you to see.
https://d.pr/free/v/3yGt8THi albandsan! Ah ok, sincerely it’s not supposed to work on normal text, we never show this option in our demo and also our showcased websites are working amazing on mobile too: https://undsgn.com/uncode/showcase/
Anwyay if you need some codes to hack the text responsiveness for this new site you are building don’t worry, just open a ticket after the purchase and we are happy to help privately.
Bug Found on Class Firm Slides Scroll:
Anchor links in MOBILE/TABLET with a full url (example.com/#anchor) do not work in the mobile menu when slides scroll is enabled. Only (#anchor) works.
Hi rvalenta! OK we’ll check and let you know, please open a ticket so in case we can install the fix in your installation to test. Thank you for report.
I was able to fix on my end, but probably not the best practices, I will open a ticket anyway.
Thank you for confirm! Waiting for your ticket, in case notify here the ticket ID when opened.
On the demo Classic Firm, the mobile/tablet version has an overlay menu, whereas when it is on laptop it has a regular menu.
How do I enable this option on my theme?
Hi rvalenta! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com
Is there a code to get rid of gap between footer and body?
Hi brownsmultimedia! What is the gap between the footer and body?https://undsgn.com/uncode/homepages/classic-agency/
At least send a link to your website or upload a screenshot (even if you have something odd it’s not easy understand from a screenshot).
Hello,
Referring to the “Tabs” element, when used in conjunction with “Posts” (see URL below). When I click a different tab, the animation looks really ugly as letters are bunched up together on the left, before spreading out towards the right (again, see URL below). Is there any way to fix this?
http://interstellargoods.sg/Hi! Even if possible with the Page Builder complex JavaScript dependant modules are not supposed to work inside tabs or accordions, anyway to reduce the glitch try to apply an animation to the Posts elements.
Ahh I see! All good, I’ve figuredout how to use the “filter” function to the Posts module to achieve what I’m trying to do. By the way couple add-on questions so sorry!
1. The “Filter” header of the Posts module will display all the categories of the product dataset, whether they are primary or secondary categories. Any way to remove a certain category from displaying?
2. If you go to the URL below, one of the Posts module is now displaying as a carousel (see Bestsellers). Now the issue is that for some reason, there is a lag for the Post module’s CSS. It is supposed to display the carousel in 4 columns. When the page loads, the carousel initially displays in 1 super zoomed-in column, before changing to the correct view. Any way to fix this?
http://interstellargoods.sg/Hi maltase!
1. You can target with a code like this where “filter-cat-111” is the category ID name applied to the filter (ex: https://undsgn.d.pr/QRu4wF):
.isotope-filters ul.menu-smart > li.filter-cat-111 > span > a {
display: none !important;
}2. This is the time needed to the JS to be init, you can apply a small animation to hide the column or item or move this carousel above the fold.PS: We kindly remind that if you need dedicated support is offered in our Help Center! Thank you!
https://support.undsgn.com/hc
Perfect, you guys are amazing as always! Uncode gives so much flexibility with just a little CSS/Javascript
Hi and thank you for confirm, glad it helped!
Hello. I have a Problem that do not respond well when the screen is enlarged in mobile.
When zooming in, a black screen appears on the right, and the homepage is displayed in small size on the left.
How can I solve this problem?
Please Check my page on mobile : www.gratus.co.kr
Hi and sorry for delay! Can you please open a ticket in our Help Center and in case notify here the ticket ID? If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
I went to the site you spoke about, entered the necessary information, and asked for help. We look forward to early resolution. Thank you!
Hi gratuslife! One of our developer should have just replied you!
Hello
We have configured social network icons working correctly in the menu of the site, but the links in the footer is not working, how could we solve it?
Hi trepcom, it’s really not easy to understand what you refer without the possibility to check your site, please share the URL here or open a private ticket in our Help Center: https://support.undsgn.com/hc/en-us
4.9.7 is the Wordpress version. I am using Uncode v.1.6.0
Hi BMX700! In fact this section is named Archives and from here you can style the Posts, Porfolios, Pages, Search, Authors and Products archives layouts, please check the screenshot taken from docs: https://undsgn.d.pr/dTB1mn
These are the new Theme Options introduced months ago in 1.7.0, in previous version the archives are the names with the plurals (ex: Posts) with the archive icon: https://undsgn.d.pr/eNB7WI
Hello, thank you for creating such a beautiful and cleanly designed theme.
My presale questions is how big can the logo can be? Are we limited to only a 100 pixels like most themes, or will the menu bar expand to accommodate larger sizes?
Hi eLearningSoftware and thank you for appreciate Uncode!
Basically you can use any size you need, please have a check our showcase to see real life examples: https://undsgn.com/uncode/showcase/
My question is about theme core updates. I see in your documentation there is an update to Uncode core 1.7.1. Right now we are running 1.6.4.1 with no options to update core. Where and how can we update? Also, we are having a lot of issues with the site going down due to poor theme functionality. Thoughts?
Thanks
Hi LC_D! The Uncode Core update notice come up when you update the theme to a version that requires also an update to the Core. Anyway please find here all the info for theme update: https://support.undsgn.com/hc/en-us/articles/214001205
Not sure what you refer when you say “we are having a lot of issues with the site going down due to poor theme functionality”, maybe you refer to the poor server/host functionality? It’s seem the only possible cause for down moment is the quality of the server: https://undsgn.com/uncode/showcase/
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hey guys! I just purchased and uploaded the entire Unicode demo. However, now I see that I only want to use the Creative Agency demo. How can I undo these other demos so that I am only editing the demo I want. I tried to overwrite it but when I refreshed the entire Unicode site is still visible. Thanks
Hi Dallascarter219 and sorry for delay! If you need only one demo the best is use the Selective Import so you can import only the specific page or pages you need, please find more info here: https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=3
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
i purchased your theme but haven’t really built anything because I had hard time understanding how things work. My faul! Now I want to do it again. I know my support is already expired. Even a question forum is disable to any expired purchasers so I won’t able to find any answers there. Are there anyways expired customers can look up the forum without opening a question ticket? also, i know the theme is free to update forever. How about the included plug-ins. I think they do. Just want to confirm.
thanks.
Hi outsidetheblog and sorry for delay! There is not a public forum you can read other users ticket for privacy respect but all the main info are available in our documentation: https://support.undsgn.com/hc/en-us
The support expiration is not a rule from us but it’s part of the Envato terms you accepted at the time you have bought the theme. Here you can read more about plugins, basically new version of plugins will be part of theme updates: https://support.undsgn.com/hc/articles/213454629
Thanks for your answer. I had difficulty using the theme and page builder as there’re so many options behind the theme. Downloading a demo is just a beginning. I still need to customize many different areas. I agree your theme provides a good number of demos and some good new features.
I still have 2 more questions. Support renew only last for 6 months. The renew fee is quite high. Wonder if there’ll be a chance a support renew will last for 12 months period. Also, I have a question about your visual composer. i know i meet all the hosting requirements. Visual composer in my dashboard is not WYSIWYG. I know it provides a drag and drop. In Visual composer’s website, adding or modifying any new elements can be seen visually on the dashboard. Why I don’t see this in your theme. I know your page builder is a modified version of VC. I expect I could perform the similar tasks. Instead, adding or modifying elements is done in boxes or windows. I can only see the changes after I update and preview the site. It’s quite time consuming. I don’t know if this is something I missed. Or, that’s how your page builder is supposed to be. Thanks.
Hi outsidetheblog! Please note that when you bought the theme you had 6 or 12 months of included support, support renew fees are not set by authors but are part of the Envato offer you have accepted, so you cannot complain the authors. It’s not our fault if you missed to use or test the product in the last 24+ months. We as author have just to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests.
Thanks again for your reply. I mentioned because I found that some other themes have lower support renewal fees that last for a year. Anyway, that’s how it is. I have to accept if I want to use your theme.
My other question is the page builder I mentioned before. Are you able to answer me? Is this because your page builder is a modified version of WPBakery Page Builder so I can do WYSIWYG. I checked Visual Composer’s website. Any changes made can be seen on a dashboard. Is this something I need to download so I can work visually. Now the page builder only allows me to add elements. Things won’t be seen visually at a real time. I have to update the site and then view the changes. If I want to build a site with your theme, can I download Visual Composer to work with your page builder? I just want to make page building more visually and easily. Any conflicts if I install the plug-in. Sorry, not able to test right now so I want to ask here.
Thanks.
Hi outsidetheblog! Uncode, as advertised, is based on a customised version of the Visual Composer backend page builder and can be used only with this version of the Page Builder.
Hi! I´m trying to save theme options. And google chrome shows me the next message: “ERR_BLOCKED_BY_XSS_AUDITOR” Could you help me please?
Hi! We are sorry but after years this is the first time we heard about this error, so without a check it’s impossible to help. It seems that your host is blocking the Theme Options saving. Sorry does this happen only now after months you bought Uncode or this is a new installation on a new server?
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
