8686 comments found.
Hi,
Is Uncode compatible with Wordpress 5.0+, I notice in the software versions it says 4.9.
Thanks
Hi binarybiscuit! Yes sure is 100% compatible (updated also the software version): https://support.undsgn.com/hc/en-us/articles/360000284218
Hi. Can I control the opacity of Heading text? : Not animation.
Hi foman2! It’s really not easy to understand what you mean, sorry. Can you please articulate your request? What heading text do you refer?
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
i love this but in section title at the end of the content all time i find one or two “ ” add. I delete it in html and save but all time appears! why?
Hi! Not sure if you refer to an empty p tag, in case this is a known issue of VC: https://support.undsgn.com/hc/en-us/articles/360000130345-WPBakery-Page-Builder-known-minor-issues
Hi, There is not accordion element within VC elements in my site. Any suggestions?
Hi and sorry for delay during XMas! Accordions are named Panels, anyway please be sure you are not inside an Inner Row (you cannot use Panels and Tabs inside Inner Rows, this is a limitation of VC itself).
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello : )
The theme works perfectly except for one thing : I put a video in the background of a Title block, the video appears in desktop mode but not on smartphone/tablets. Can you help me ?
Here is the Title and the video if you wanna check for yourself : https://behindthescenes.aircostcontrol.com/Hi it_a2c and thank you for appreciate Uncode! Video backgrounds on mobile are not supposed to work (instead you can show a Poster image), just recently this is possible on iOS and this option will be part of next update: https://support.undsgn.com/hc/en-us/articles/115000721729
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks a lot for your quick answer! I honestly didn’t thought of it that way, but now you mention monthly traffic, yeah, that makes sense.
I’ll put a Media poster for now, and if the person in charge of this project wants a custom solution, I’ll open a ticket. Have a great day!
Hi it_a2c and thank you for confirm! In case until the new update you can use Slider Revolution that is part of the theme Premium Plugins to create this header where you can set to have the video background on mobile too.
Hello. I am having difficulty finding tools that I need to customise the theme. I imported the Blog Magazine layout. It seems like typography assets are all over the place. I am trying to change the font weight of dates (under posts thumbnails), the font color of the text excerpts. They are not under typography section nor under customise… Can you tell me how I can change these things… Thank you.
Hi alpkan! Even if Uncode is very flexible with literally thousand of options, it’s not supposed there are options for change the dates font weight a texts color of the excerpts, in fact in all our demos they are the same, here and there it’s possible you need a few line of CSS to fine tune elements to what you need. Anyway don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, my Wordpress view changed drastically and we don’t see the visual composer blocks anymore. Screenshot: https://www.dropbox.com/s/cqakd7iuz3qmiom/Screen%20Shot%202018-12-23%20at%206.44.04%20PM.png?dl=0
Would you know what’s happening?
Hi okgeorgestudio! If you have updated to WordPress 5.0+ you need also to update the theme: https://support.undsgn.com/hc/en-us/articles/360000284218
Hello,
I have a new client that has a primary domain and a subdomain. The websites are on the same WPEngine account, but separate cPanels [*website.com & *subdomain.website.com]. Do they need 1 or 2 licenses for Uncode? - Btw – apparently, they actually already purchased licenses, but lost access to the email they need for accessing their old envato account/setting up automatic upgrades.
Thanks for any answers you can send my way.
Hi Squarep3g! Are these 2 websites different or they are the same or are they dealing with the same topic or the same product?
They are part of the same company. Main website is the the overall co, and the subdomain are the 3 divisions within the company. Same co, same service, just different divisions within the co.
Hi, if the site are different you need separate licenses, you can use the same license if the website is just a clone, these are considered 2 different end products: https://themeforest.net/licenses/terms/regular
You can see in the links I added that it is all part of the same company. Same website, same branding, same info, just explanations about the different marketing divisions within the main company. They have another website that is for a completely different service/product, and I already told them they needed a separate license for that website. Please clarify that a single license will cover the main website and directly related subdomain. Thank you very much!
Hi Squarep3g, the websites you linked above are different websites (different images, different texts etc), these for the ThemeForest Terms are definitely 2 different end product. If you think we are wrong you can ask ThemeForest support directly: https://help.market.envato.com/hc/en-us/requests/new
Um. Ok. I will let the client know. Yes, maybe different images, but clearly the same brand, same company, and just explanation of the different parts within the company.
As suggested you can always ask ThemeForest directly but they really seems 2 different end products.
Hi there. I recently noticed that the layout is not formattet on page load. It always takes a small amount of time, until the correct layout loads. Is there a way to prevent that? Many thanks and happy holidays
Hi teinformatik! Unfortunately we are not able to replicate in our demos and we don’t have similar reports, in case please share your site link to check.
Hello! I am facing a problem with the facebook inline post inside a post. When a paste the url from the facebook post i want to show inside my post it showing only the url. In instagram and twitter it works fine for inline posts but not with facebook. Could you please help me fix it?
Hi MarChris! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks!
Hi,
I have a problem after updating the theme, that screws up parts of the visual appearance of my site on desktop screens. I have opened a ticket and explained everything and as I explained I really need it to be fixed before the holidays, because it will cost me business revenue, if visitors cannot navigate my site.
Could you please look into it – ticket 33588.
Thank you
Hi yogananda! Support Team replies ticket in order received, anyway it seems odd that the update broke stuff otherwise here you should see dozen of similar reports! Form what I read you have the same problem also with 1.9.1 so it seems you entered customisations in the theme files that you updated.
I understand that the support answers in order received, that is why I’m writing here because you’ve already answered once today, so next time will be after Christmas.
The site was working fine on version 1.9.1 after updating to 1.9.3 the issues described in the ticket happened and now I cannot reverse it.
Hi, I just mean that if this was a problem with the update and child theme you should see dozen of similar messages, anyway please hold I notify some of the support if available to reply soon.
The problem is with the styling I’ve done in the child theme style.css – it doesn’t load on desktop view. So it is specific to my site and you won’t necessarily have other people with this issue.
Are you sure you have not inserted an error in the CSS of the Child? It seems you have a broken media query and so the styles you have created are not applied.
Okay, I’ve been able to install a backup of the site (version 1.9.1) and it is working now, so excuse my desperation. I’ll wait with trying to update till after the holidays.
Are you sure you don’t have some cache running? Anyway thank you for confirm Ivo will be back asap!
I’m using cloudflare, but run development mode at the moment and have cleared the cache several times.
Haven’t changed the style.css
It seems odd that the styles are not found, anyway we’ll check on the support.
Thanks for responding back !
It’s fixed, but I don’t know how ?
I updated the wordpress core and all plugins and then installed version 1.9.3 via ftp. After a few “Save Changes” in the Theme Options everything is fine.
Sorry for all the excitement – I was a bit desparate for a few hours..
Best wishes and happy holidays
Hi yogananda and thank you for confirm! Maybe something went wrong during the update procedure or sometimes oddities simple happen, good you fixed before holidays!
Hi guys, I am having an issue. I have two licenses but I can’t register one of them. It says that I don’t own uncode but I do own two, so could you please help? I can’t contact you anywhere because I dont have support. Thanks!
Hi alexamsterdam, can you please upload a screenshot of the error so we can understand better? Anyway if you have 3 installations and 2 license it’s normal you have an error since with any license you can register only 1 site, in case you need to unregister first the old one. Please also note that if youa re trying to register a new version of Uncode the registration doesn’t use the API Key but the Envato Token: https://support.undsgn.com/hc/articles/360000718649
Thanks for the quick reply, I deregistered the other domain, I tried with the new one but no luck, how can I share a screenshot here?
Upload somewhere using a free service or on your FTP.
Evidently there is an error in some data inserted, like API Key or PC, anyway try to update the theme and register the new Envato Token, cannot suggest better without the possibility to access.
I did try that already, with the token, it doesn’t work. What about I give you access in an email?
The screenshot you have sent it’s from an old version of Uncode and here you can use only the Api Key, with the new version of Uncode you can use the Envato Token as for docs: https://support.undsgn.com/hc/articles/360000718649
I have uncode child, do I remove that one as well? os just removing uncode and uploading new one will do?
Hi, you can deactivate for a while the Child Theme and then reactivate, the important is that you don’t override (update) the Child Theme if you have customisations. You just need to update the main theme and required plugins. Let us know if this helps!
Perfect, it worked! thanks!
PS: ps: really nice customisation of Uncode theme (I see the link in the message you sent us), would you like to get featured? http://www.undsgn.com/uncode/showcase/
thanks! sure thing, I am pro-uncode, all my clients use it for me to do the front end. You can also showcase my main site www.alexaraez.com, in the books section, you can see how nicely you can make a sales page for a product. I am fine either way if you choose to showcase one or another, happy to support : )))
Hi alexamsterdam and thank you for confirm! I’ll publish in the next group of showcased websites. PS: If you like our theme and our support don’t forget to rate the theme 5 stars from the downloads page, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads
Absolutely, just gave 5 stars! well deserved guys. Keep it up!
Thank you for this!
How do you get the fonts to show after you changed them? I keep refreshing and keep emptying cache and turned off cachewall and still when I make a font change in THEME OPTIONS it will not show the change on the site.
This is driving me crazy!
Hi vastdesign, it’s really not easy to understand without the possibility to check your site. Please share your site URL so we can check and name the font you are trying to use (also a few screenshots from the admin settings can help to understand what you are missing).
I there simple css to have the header-scrolldown arrow, visible on every section of a slide scrolling website?
Hi Gardner505! There is a not a simple code to suggest, I’m sorry. this need a rewrite of the HTML and of the main JavaScript file.
PS: Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, could you please take a look at my support IDs 33232, 33418, 33279. The last two haven’t been answered for more than two days and your collegue on 33232 obviously doesn’t really trying to understand the issue in there. I know Christmas is coming and there is a lotta things to do, but my clients get pushy too. Thanks.
Hi stefanboehm! I’ve notified the agents your tickets are assigned and they will be back to you shortly! Sorry for the fact!
Thanks a lot!
Thank you for warning!
How do you change the background color of the submenu only (not main menu)... And the onhover color of a submenu item
Hi, you need to check the Light and Dark Skins setting (Primary submenu skin): https://support.undsgn.com/hc/en-us/articles/213455629
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I have a couple of pre-sales questions. 1) I have recommended your theme to a charity that is looking at revamping their website. Can you clarify what the lifetime cost is? Is it $59 plus $17.63 for the year’s support? 2) Do you recommend any designers that the charity can hire to create their new website using your theme? Thanks!
Hi fatimawesson and thank you for interest!
1. No this is one time costs, you have a lifetime license with 12 months support (you are just limite do create only 1 site).
2. No sorry this is not a service we offer but you can refer any web designer or at least a quote to Envato Studio (the freelance marketplace): https://studio.envato.com/
Hello i am having issues with social icons in the icon box. When i visit my Homepage i see them as squares, i tried to clear my cache but still i am not able to see any icon.
Hi tzonakos1! Without a link to your site it’s not easy to understand, anyway if your icons are shown as a square this is a problem of permission of the server. It’s a possible “CORS header ‘Access-Control-Allow-Origin’ missing” please check some reports not related to Uncode.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello thanks for your reply i will contact you through your help center.
Ok, anyway I’m pretty sure, to test just open the Developers Tools of Chrome you should see a red notice about “‘Access-Control-Allow-Origin’ missing”.
Indeed, Failed to load resource: net::ERR_FILE_NOT_FOUND is displayed.
Yep, it seems your host need to enable the woff2 format, the file with the icon is ”/wp-content/themes/uncode/library/fonts/uncode-icons.woff2”
So my hosting provider can enable the woff2 format?
Yes please describe the problem (with reference to the Developers Tools) and reference that this file is not accessible ”/wp-content/themes/uncode/library/fonts/uncode-icons.woff2”, otherwise if you prefer you can also open a ticket in our Help Center but this is not something we can help. At least you can just verify if you have the file on your server by this link: www.YOUR-SITE-HERE/wp-content/themes/uncode/library/fonts/uncode-icons.woff2
If the file is on your server this mean the server is blocking the woff2 format.
Yes i do see the file. And they also said that it’s something that i should fix from my end. They can’t do something about it.
Hello,
I am having trouble with the Related Posts plugin you ship with the theme. It constantly says there is 1 post that needs to be linked. I’ve tried deleting the plugin. Re-installing it. Disabling other plugins.
Screenshot: https://drive.google.com/file/d/1WsXRBpnxdcdjs14RYW8uBYRI0GMsJrZ1/view?usp=drivesdk
And screenshot of the message which appears for all users who login to the admin: https://drive.google.com/file/d/1ZyvJS_jRaFMLF_nI6oB-AXTIBpjz5SiB/view?usp=drivesdk
Hi, I see you have dozen of extra plugins, please try first to disable all extra plugins, if this doesn’t help you can try to disable Uncode, activate the native theme and run the Related Posts plugin wizard with the native theme (then you can reactivate Uncode), if this workaround doesn’t help too it seems there are some server issue.
Hi. I am thinking of buying the Uncode theme. Could you please tell me if it will support wordpress 5+? I am worrying about if the new editor could cause any conflicts with your page builder functionality. Also want to know if this theme will be supported in future or if you have something fresher with similar functionality? Thanks.
Hi and thank you for interest! Yes it works on WP 5+ without problems: https://support.undsgn.com/hc/en-us/articles/360000284218
Yes it’s in constant development.
