8634 comments found.
Hello undesign people ! I purchased the uncode theme and use it but i don’t understand one thing : why can’t i use the word “portfolio” in my url ? It always change it to “portfolio-2” and the word “portfolio” is already in use for a category and i don’t know where to avoid it in the theme preferences. Can you tell me more ?
My url is www.desaplanete.com/portfolio-2/ and i want it for www.desapalnete.com/portfolio/
Thanks you a lot ! Jerome
Hi GoodCube! This is just how WordPress itself works. When you use a name as CPT name this word is “reserved” for the WordPress template name hierarchy. If you need to use the word “portfolio” you need first to change the CPT in something else: https://undsgn.d.pr/op3s9N
Hello Undesign people !
Yes, you rock ! Thanks a lot and i wish you a happy new year ! 
Hi GoodCube and thank you for confirm!
Best wishes to you too!
Hello Guys!
Thanks very much for all your kind support.
I have ask some help a wile ago, about adding and viewing a pdf file on my website. You guys try to help me by telling me to upload the pdf on your Media Library, copy the link to this file and use in button module to open it https://undsgn.d.pr/3kK0Ga .
I still can’t get the hang of it. I have create a page with the title of the file and also upload the pdf follow the instructions and still didn’t get anywhere.
This is my site : https://antoniogouveiaphotography.com/ .
Thanks for any help!
Hi ag_Art! Yes this is exactly how you need to proceed and we don’t have other tricks for this simple task, in case please create a few screenshots.
Hello guys, thanks for getting back to me. I have just email you.
Hi ag_Art! Unfortunately we cannot accepts private email for support, this is the sense of the Envato support period, we as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests. As told please try to describe the issue or prepare a few screenshots so we can help here!
Thanks for letting me know. This is some screen shots: https://d.pr/free/i/HBrwIF https://d.pr/free/i/1FbmGm https://d.pr/free/i/vDXlqY . Thanks for any help!
Hi ag_Art, not sure what means this screenshot ( https://d.pr/free/i/1FbmGm ). Moreover what you have inserted here ( https://undsgn.d.pr/bL0Wpg ), you cannot insert the PDF here, in case you need to create a JPG.
Hi, The first screen shot that you mentioned above is the page header on the page option in the backstage. The second screen shot from above I have inserted a jpeg pdf cover. Please check all these screenshots as i have highlighted what I have done and what it is showing.
https://d.pr/free/i/T9eOxa https://d.pr/free/i/qWFMwP https://d.pr/free/i/VDT0VE https://d.pr/free/i/bDHa6MAll I want is people to view the pdf file without being able to download it from my website. Just as a reference please check this link were the pdf is currently showing https://issuu.com/antonio.gouveia/docs/shadows_in_silence . I am using the box option on the theme where you can see it on here https://antoniogouveiaphotography.com/ . I don’t mind if the pdf shows as a full page. I hope I’m making sense as this is the best way that I can explain.
Hi, from the last screenshot I understand now that is exactly how this is expected to work, based on the browser you use PDF are intended as download of the file, so everything is working as expected. If you don’t like this you can link to Issuu but this is how PDF links work in HTML itself (not Uncode).
Hello. I’m not too sure what do you mean? I don’t want a download option. All I want is people to be able to view it on my website like they can on Issuu page.
I don’t know how to explain better, in HTML when you open a PDF you have exactly what you have in your website, now if you expect some sort of PDF special viewer like the popular Issuu this is not a feature of Uncode (in fact you never seen a PDF viewer in all our demos). This kind of PDF viewers relies on dedicated plugins.
I don’t think you understood my first message. Thanks I guess
Hi, we can help for features you see in our demos, since we never show a special PDF brochure like viewer and it’s not supposed to be be a feature of a WordPress themes, we suggested how to open a PDF.
Hello, after the recent wordpress update. the visual composer isn’t working with any of the content that was already on the website. The site is http://saginvestmentgroup.com
Hi! If you’ve upgraded to WordPress 5.0 and you are apparently no longer able to use the Page Builder, please follow:
- Update to Uncode 1.9.3 (or higher), update the required plugins and make sure you have selected the Disable Gutenberg Editor option in the WPBakery Page Builder > General Settings. When updating the theme don’t forget to update Uncode Core and WPBakery Page Builder plugins as outlined in the Theme Update documentation.
- Alternatively, if you cannot update the theme, you can install the free Classic Editor plugin from the official WordPress repository and check the replace the Block Editor option.
Please find all info here: https://support.undsgn.com/hc/en-us/articles/360000284218
Greetings,
I have a contact form on my site, and I need the submit button to have a different color than the accent color. How can I do this?
Thank you.
Hi VilleKe!You just need to apply one of the button classes you can check at the bottom of this page and use the ID of the color: https://support.undsgn.com/hc/en-us/articles/213457169
Here an example: https://undsgn.d.pr/gz1dGc – https://undsgn.d.pr/l0hq3Y
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
I noticed that the estimated reading time is always showing 1 minute of reading. Is it adjustable? Is it something that going to be changed? Thanks.
Hi tal7073! The estimated reading time is based on the article length, in fact here you can see a simple example that give different number based on the articles length: https://undsgn.com/uncode/homepages/blog-author/
If for some odd reason something is not working for you please open a ticket so we can access and check privately: https://support.undsgn.com/hc/en-us
Thanks, I found that the problem is only when the text is not in English, same article length in Hebrew show 1 minute reading, while in English it is 18 Thanks.
Hi tal7073 and thank you for report! This is managed by a popular plugin, we’ll check with developers if there are some bugs in this plugin related to Hebrew and in case we’ll insert the fix in next update! Let me know if meanwhile you need some quick code to hide the time when you are in Hebrew lang.
Greetings,
Ands props to the great theme. I’m currently trying to insert a background image to the Navbar, but can’t find any option for it. How can I achieve this?
Thank you.
Hi VilleKe! We are sorry but this is not an option of Uncode, anyway it’s pretty easy with few lines of CSS, please show us your site so we can create based on your settings.
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello!
I have a question about Related Posts. I create a content block for related posts and i want to show it under every post but i want to have different related posts per category. When i am in a category the related posts would be only from this category automatically of course. Like Order by category but there aren’t any option for category in order by. Is this possible?
Hello,
unfortunately by using the Content Block or the Related Posts plugin that’s not possible. You should edit the file single.php in your child theme and make it follow the right category (or, of course, the categories, since a post can belong to several): https://undsgn.d.pr/RBdlzX
Best 
Thanks for your reply, Could you please give me more details?
Hi MarChris! This rely on custom developments and there are not simple instructions we can send you here sorry.
Hello I would like to know if it is possible to assign an overlay colour when you hover on the blog thumbnail, but the colour is different for each category?We currently have 3 categories. You can see here we have the grey overlay to begin with and would like the colour overlays on hover https://www.cas-ukcn.com/blog/
Hello, no, unfortunately it’s not possible, also because a post can belong to different categories at the same time. However each post has classes determined by its categories https://undsgn.d.pr/usIWZF so you can use those to create your own CSS rules.
Let me know. Best
Hi,
Is Uncode compatible with Wordpress 5.0+, I notice in the software versions it says 4.9.
Thanks
Hi binarybiscuit! Yes sure is 100% compatible (updated also the software version): https://support.undsgn.com/hc/en-us/articles/360000284218
Hi. Can I control the opacity of Heading text? : Not animation.
Hi foman2! It’s really not easy to understand what you mean, sorry. Can you please articulate your request? What heading text do you refer?
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
i love this but in section title at the end of the content all time i find one or two “ ” add. I delete it in html and save but all time appears! why?
Hi! Not sure if you refer to an empty p tag, in case this is a known issue of VC: https://support.undsgn.com/hc/en-us/articles/360000130345-WPBakery-Page-Builder-known-minor-issues
Hi, There is not accordion element within VC elements in my site. Any suggestions?
Hi and sorry for delay during XMas! Accordions are named Panels, anyway please be sure you are not inside an Inner Row (you cannot use Panels and Tabs inside Inner Rows, this is a limitation of VC itself).
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello : )
The theme works perfectly except for one thing : I put a video in the background of a Title block, the video appears in desktop mode but not on smartphone/tablets. Can you help me ?
Here is the Title and the video if you wanna check for yourself : https://behindthescenes.aircostcontrol.com/Hi it_a2c and thank you for appreciate Uncode! Video backgrounds on mobile are not supposed to work (instead you can show a Poster image), just recently this is possible on iOS and this option will be part of next update: https://support.undsgn.com/hc/en-us/articles/115000721729
Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks a lot for your quick answer! I honestly didn’t thought of it that way, but now you mention monthly traffic, yeah, that makes sense.
I’ll put a Media poster for now, and if the person in charge of this project wants a custom solution, I’ll open a ticket. Have a great day!
Hi it_a2c and thank you for confirm! In case until the new update you can use Slider Revolution that is part of the theme Premium Plugins to create this header where you can set to have the video background on mobile too.
Hello. I am having difficulty finding tools that I need to customise the theme. I imported the Blog Magazine layout. It seems like typography assets are all over the place. I am trying to change the font weight of dates (under posts thumbnails), the font color of the text excerpts. They are not under typography section nor under customise… Can you tell me how I can change these things… Thank you.
Hi alpkan! Even if Uncode is very flexible with literally thousand of options, it’s not supposed there are options for change the dates font weight a texts color of the excerpts, in fact in all our demos they are the same, here and there it’s possible you need a few line of CSS to fine tune elements to what you need. Anyway don’t worry if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi there, my Wordpress view changed drastically and we don’t see the visual composer blocks anymore. Screenshot: https://www.dropbox.com/s/cqakd7iuz3qmiom/Screen%20Shot%202018-12-23%20at%206.44.04%20PM.png?dl=0
Would you know what’s happening?
Hi okgeorgestudio! If you have updated to WordPress 5.0+ you need also to update the theme: https://support.undsgn.com/hc/en-us/articles/360000284218
Hello,
I have a new client that has a primary domain and a subdomain. The websites are on the same WPEngine account, but separate cPanels [*website.com & *subdomain.website.com]. Do they need 1 or 2 licenses for Uncode? - Btw – apparently, they actually already purchased licenses, but lost access to the email they need for accessing their old envato account/setting up automatic upgrades.
Thanks for any answers you can send my way.
Hi Squarep3g! Are these 2 websites different or they are the same or are they dealing with the same topic or the same product?
They are part of the same company. Main website is the the overall co, and the subdomain are the 3 divisions within the company. Same co, same service, just different divisions within the co.
Hi, if the site are different you need separate licenses, you can use the same license if the website is just a clone, these are considered 2 different end products: https://themeforest.net/licenses/terms/regular
You can see in the links I added that it is all part of the same company. Same website, same branding, same info, just explanations about the different marketing divisions within the main company. They have another website that is for a completely different service/product, and I already told them they needed a separate license for that website. Please clarify that a single license will cover the main website and directly related subdomain. Thank you very much!
Hi Squarep3g, the websites you linked above are different websites (different images, different texts etc), these for the ThemeForest Terms are definitely 2 different end product. If you think we are wrong you can ask ThemeForest support directly: https://help.market.envato.com/hc/en-us/requests/new
Um. Ok. I will let the client know. Yes, maybe different images, but clearly the same brand, same company, and just explanation of the different parts within the company.
As suggested you can always ask ThemeForest directly but they really seems 2 different end products.
Hi there. I recently noticed that the layout is not formattet on page load. It always takes a small amount of time, until the correct layout loads. Is there a way to prevent that? Many thanks and happy holidays
Hi teinformatik! Unfortunately we are not able to replicate in our demos and we don’t have similar reports, in case please share your site link to check.
Hello! I am facing a problem with the facebook inline post inside a post. When a paste the url from the facebook post i want to show inside my post it showing only the url. In instagram and twitter it works fine for inline posts but not with facebook. Could you please help me fix it?
Hi MarChris! If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Thanks!
Hi,
I have a problem after updating the theme, that screws up parts of the visual appearance of my site on desktop screens. I have opened a ticket and explained everything and as I explained I really need it to be fixed before the holidays, because it will cost me business revenue, if visitors cannot navigate my site.
Could you please look into it – ticket 33588.
Thank you
Hi yogananda! Support Team replies ticket in order received, anyway it seems odd that the update broke stuff otherwise here you should see dozen of similar reports! Form what I read you have the same problem also with 1.9.1 so it seems you entered customisations in the theme files that you updated.
I understand that the support answers in order received, that is why I’m writing here because you’ve already answered once today, so next time will be after Christmas.
The site was working fine on version 1.9.1 after updating to 1.9.3 the issues described in the ticket happened and now I cannot reverse it.
Hi, I just mean that if this was a problem with the update and child theme you should see dozen of similar messages, anyway please hold I notify some of the support if available to reply soon.
The problem is with the styling I’ve done in the child theme style.css – it doesn’t load on desktop view. So it is specific to my site and you won’t necessarily have other people with this issue.
Are you sure you have not inserted an error in the CSS of the Child? It seems you have a broken media query and so the styles you have created are not applied.
Okay, I’ve been able to install a backup of the site (version 1.9.1) and it is working now, so excuse my desperation. I’ll wait with trying to update till after the holidays.
Are you sure you don’t have some cache running? Anyway thank you for confirm Ivo will be back asap!
I’m using cloudflare, but run development mode at the moment and have cleared the cache several times.
Haven’t changed the style.css
It seems odd that the styles are not found, anyway we’ll check on the support.
Thanks for responding back !
It’s fixed, but I don’t know how ?
I updated the wordpress core and all plugins and then installed version 1.9.3 via ftp. After a few “Save Changes” in the Theme Options everything is fine.
Sorry for all the excitement – I was a bit desparate for a few hours..
Best wishes and happy holidays
Hi yogananda and thank you for confirm! Maybe something went wrong during the update procedure or sometimes oddities simple happen, good you fixed before holidays!
Hi guys, I am having an issue. I have two licenses but I can’t register one of them. It says that I don’t own uncode but I do own two, so could you please help? I can’t contact you anywhere because I dont have support. Thanks!
Hi alexamsterdam, can you please upload a screenshot of the error so we can understand better? Anyway if you have 3 installations and 2 license it’s normal you have an error since with any license you can register only 1 site, in case you need to unregister first the old one. Please also note that if youa re trying to register a new version of Uncode the registration doesn’t use the API Key but the Envato Token: https://support.undsgn.com/hc/articles/360000718649
Thanks for the quick reply, I deregistered the other domain, I tried with the new one but no luck, how can I share a screenshot here?
Upload somewhere using a free service or on your FTP.
Evidently there is an error in some data inserted, like API Key or PC, anyway try to update the theme and register the new Envato Token, cannot suggest better without the possibility to access.
I did try that already, with the token, it doesn’t work. What about I give you access in an email?
The screenshot you have sent it’s from an old version of Uncode and here you can use only the Api Key, with the new version of Uncode you can use the Envato Token as for docs: https://support.undsgn.com/hc/articles/360000718649
I have uncode child, do I remove that one as well? os just removing uncode and uploading new one will do?
Hi, you can deactivate for a while the Child Theme and then reactivate, the important is that you don’t override (update) the Child Theme if you have customisations. You just need to update the main theme and required plugins. Let us know if this helps!
Perfect, it worked! thanks!
PS: ps: really nice customisation of Uncode theme (I see the link in the message you sent us), would you like to get featured? http://www.undsgn.com/uncode/showcase/
thanks! sure thing, I am pro-uncode, all my clients use it for me to do the front end. You can also showcase my main site www.alexaraez.com, in the books section, you can see how nicely you can make a sales page for a product. I am fine either way if you choose to showcase one or another, happy to support : )))
Hi alexamsterdam and thank you for confirm! I’ll publish in the next group of showcased websites. PS: If you like our theme and our support don’t forget to rate the theme 5 stars from the downloads page, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads
Absolutely, just gave 5 stars! well deserved guys. Keep it up!
Thank you for this!
