8633 comments found.
Hello, I downloaded the uncode theme on my website and activated uncode. I then decided to change my website so deleted the site and started making the new one. I am trying to now activate uncode on the new site but after entering my purchase code, api key and username it is not working. I am thinking that maybe uncode still thinks I am using the licence elsewhere but the old site was deactivated and completely removed. Please can you help with this.
Hi adamsanderson1! Please note that the new version of Uncode uses the Envato Token and not the Envato API Key, can you check the error is not this? https://support.undsgn.com/hc/en-us/articles/360000718649
I must have the old version as mine says API key not token. I tried pasting the token into this field anyway and it didnt work.
its working now thank you!
Hi adamsanderson1 and thank you for confirm! 
Hey Guys! I really like the Theme! Actually I´m still using v 1.42 and I cannot update my PHP to 7.2. I I do so the site is crashing. I tried to update the Theme to 1.5 (there is a fix for this bug) but on your website it says “404 data is not avalible” ... Can you help me with this?
Hi WestermannBuroh! Latest version is 1.9.3, really not sure why you have to update to 1.5, anyway you can also update the theme via FTP or use the nvato Market plugin (not the Envato Toolkit that is now deprecated from Envato): https://support.undsgn.com/hc/articles/214001205
Hi WestermannBuroh! I don’t understand why you cannot update to the new version? Please note that the last version is also the only one you can also update WordPress to version 5.0+. Did you modified the core files of Uncode?
The notice “If you Update, everything will be reseted” before you press update scared me but I did update and now everything is fine and is working good! Thanks a lot !
Hi WestermannBuroh! Not sure where you had this message but thank you for confirm!
In what screen you read this?
I have bought this theme a while ago and had been using it. Why freaking change the UI of the back-end if you cannot migrate the old settings and coding properly to you new one. The layout of my pages are all turned into a block of codes where it was built with the visual composer and I can’t even use the same style throughout when I want to add new pages!! And you cannot amend by adding new Visual Composer block, they just wont show at all. The new UI is not even nice to use at all! There is a lot of flexibility and customisation have taken off and I can’t even set up the same style as before!!
I have tried so many WP theme and this is by far the worst User Experience I have got! Please be considerate when you are changing and updating theme!!!!
SO BAD!!!
Hi ivy-suncity! It seems that you missed important info, these changes are not taken by us but are part of the new WordPress and we too think like you about the changes, anyway this is not a problem, you just need to install the new Uncode version and everything will be like before! Please find all the info you need here: https://support.undsgn.com/hc/en-us/articles/360000284218
Hi ! I’m trying to change the color of the error messages from Contact Form 7 (.wpcf7-not-valid-tip). Now they are in the accent color. Their class in included in the list of elements taking the accent color with !important in custom CSS. So I’m looking for a way to change their color. Simple css class won’t be effective because of the !important used on accent-colored elements. Thanks
html .post-wrapper .wpcf7-validation-errors{
color: red !important;
}Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, I have an embedded vimeo video on my homepage and it seems to flicker black on load. Any ideas why and how i can fix please? https://www.cas-ukcn.com/
Hi, first of all color the row container for the video with black not with white, then in case send the link to the video itself.
But that does not make sense. I changed to black and it looked worse. And why would I want to send with link to video? Can you explain why it shows black for a split second? Something is not right!
Here for example we have a Vimeo video and it’s pretty cool, so I would like to see this video standalone! https://undsgn.com/uncode/real-time-design-tools/
I have this added and standalone but hard to see whats happening in the beginning as already dark https://www.cas-ukcn.com/home-copy/
OK now make sense, Vimeo videos have black as default bg, use this code to make white:
.row-background .uncode-video-container > *, .column-background .uncode-video-container > * {
background-color: white !important;
}
wayhaaaaaaay this is perfect. looks mint. thanks so much for figuring this out. been driving me bonkers. 
Thank you for confirm! 
Hi, I am trying to remove the white background colour from the body of posts so it’s transparent and I have tried all options in theme settings and cant seem to do this using css. Can you please help me figure this out please. Here is single blog article where I need white body to be transparent https://www.cas-ukcn.com/competence-management/
Hi iamhugo! The blog posts is transparent and the white is the HTML background (not sure what you expect): https://undsgn.d.pr/UZwAmr
Yes I would like to remove the white HTML background so I can see the background image
I have the header set to White with opacity at 40% so would like the body to be the same please.
There is not a background in the HTML, if you refer to the background of the header this is not possible since it’s the background of the header not of the page.
mmm lets maybe start again. you can see that the header shows the image but the body has a white background behind the text. how can I have a single blog post show all of the image? Is it possible to remove thee white background or maybe bring the image forward so its not hidden behind white background. I ma just trying to find a solution to this 
No I’m understanding… The body section is transparent, the white is in the HTML but the image is limited to the header, you cannot extend to the background of the page unless you set the same image in the Page Options: https://undsgn.d.pr/4feIKb
I got this now and understand its in CUSTOMISE > GENERAL > HTML BODY BACKGROUND. Thanks very much looks great 
Thank you for confirm! 
I add a posts in my page and set pagination, but it can’t work. I think the url is wrong. It should be ’/blog/page/2’ but my url is ’/blogpage/2’
Hi 80marketing! It seems you have some issue in the htaccess or permalinks but it’s not easy to tell you just in words since other users donìt have the same, so we need to check. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello, I have a question about “Creative Director” template. If I only want to use this template do you recommend importing all content to word press or Only picking handful of content that is related to Creative director? if your suggestion is the second option can you help me by listing exactly which content pages I need to import to my WP?
Thanks
Hi Gaudiha! If you need only this template, please import only this page. As suggested in docs and in the Selective Import pop up, it’s suggested you import also elements that are part of the page, so all portfolios and blogs when you import an homepage (they are not too much). Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Having an issue since updating that “This is where you can add new products to your store” is coming up on the default shop page? So when I am at /shop it shows that, where as it shows the category in there as soon as you enter one. Shouldn’t it say Shop as thats the page title?
Hello!
That string comes from the core of WooCommerce (it is the default string registered for the product post type), and Uncode prints it in product archive when no other description are set. You can manage it with a filter to add to your child theme though. In this way:
add_filter( 'woocommerce_register_post_type_product', 'uncode_child_woocommerce_register_post_type_product', 10, 1 );
function uncode_child_woocommerce_register_post_type_product( $var ) {
$var['description'] = false;//to display nothing or the string you prefer (ex: 'Whatever you prefer';)
return $var;
};
or, if you need more control and condition, in this way:
add_filter( 'uncode_archive_subtitle', 'uncode_child_archive_subtitle', 10, 1 );
function uncode_child_archive_subtitle( $subtitle ) {
if ( ( function_exists('is_shop') && is_shop() ) || ( function_exists('is_product_category') && is_product_category() ) || ( function_exists('is_product_tag') && is_product_tag() ) ) {
$subtitle = false;//to display nothing or the string you prefer (ex: 'Whatever you prefer';)
}
return $subtitle;
};
Let me know, best 
My support has expired so I ask them here.
My ‘PROCEED TO PAYPAL’ button in Woocommerce is showing <btn> instead of <button>. It’s UNCLICKABLE, when I inspect CSS and manually change it to <button> then it works.
Please tell me how to fix this as I’ve lost so much sales this week.
Hi enchantedman! Unfortunately we don’t have other reports, can you please share your site link so we can check what is happen?
In the standard horizontal menu, can we shift the logo more to the left? (without using the full width menu, which is shifting it extremely to the left)
Hi pbadam! There is not a build-in option but it’s quite simple with a single line of CSS, please share your preview so we can suggest based on your settings.
@media (min-width: 960px){
.menu-container .limit-width {
max-width: 1600px;
}
}
I was very impressed with Studiofolio. Now I’m looking for a theme in which I can have a masonry homepage with blogpost, portfolio items, and woocommerce items combined. And just like with Studiofolio being able to choose what size. Studiofolio was able to do this except for Woocommerce, Is this possible with undsgn?
Hi WeAreNow! How it goes? Yes it’s possible in Uncode have a masonry page with blog, portfolio, products and pages. The settings for the width are different since you choose from the main module and not inside the pages as it was for Studiofolio: https://support.undsgn.com/hc/articles/115002644249
Thanks
Hi Gokk and thank you for interest! :)<brYes confirmed you can have fullscreen video (https://undsgn.com/uncode/pages/splash-page/) and you can also associate with the Uncode’s Slide Scroll (ex: https://undsgn.com/uncode/homepages/classic-firm/).
Hi Uncode! I didn’t realize that my support has expired, but is there a way that I can retrieve the past correspondences with you guys?
I need to revisit the questions/answers cos I completely forgot how to do some of the stuff that you’ve previously given me the steps to.
You guys have been great, btw!
Hi! Unfortunately the login to the Support Help Center is managed by Envato Purchase Code verification and you cannot access with support expired but when you post a question and agents reply an email is sent, so you have all the messages in your inbox. I hope this helps!
Hey you’re right – they’re all there! Thanks so much! I’m getting another site done, so will most likely purchase additional support from you guys.
Thanks again!!
Hi werkwerk and thank you for confirm! 
Hi again and sorry to be such a pain! I just need help with one question – I can’t seem to figure out where to go in WP to change the homepage main image – e.g. the image that the WE CREATE THE WEB text is overlayed on (image showing hands on laptop), in this example:
https://undsgn.com/uncode/homepages/classic-agency/I also can’t find the instructions in our earlier convos, so if you can help me with that I’ll be super duper grateful! TKIA!!
Hi werkwerk! Headers are external to pages and are connected by the Page Options, please follow: https://support.undsgn.com/hc/en-us/articles/213459649
OMG THANK YOU SIR!!!
Hi again! Sorry, I’ve another question about the dashboard:
I’m seeing UNCODE CHILD (instead of UNCODE) on the dashboard – https://www.screencast.com/t/7KFS7ufe
Should I be concerned? Anything I should do to fix it?
Thanks!
Hi! No this happen since you have installed the Child Theme (generally used for customisations), nothing to be worried: https://support.undsgn.com/hc/en-us/articles/213454729-Child-Theme
Thanks much! You guys have a fab weekend!
Hi werkwerk and thank you for confirming!
Hi there! I have now logged in to the account which made the theme purchase. I have noticed that I am no longer eligible for support, so please allow me to aks my question here. My client has somehow managed to send me the theme update, but since it is now installed and I’m guessing this is an issue you want fixed, I was hoping you could still provide me with a solutien (see the comment by StudioWindheim above). Best wishes & thanks in advance!
Hi Storyvents! As suggested in the StudioWindheim comments it seems that you are using extra plugins, in fact, after months that we published the update we don’t have similar reports. Have you tried disable them?
I have tried to disable the plugins, and things started to work again as soon as I disabled the Jetpack plugin. Seems like something you might want to have a look at…
Hi, it seems there is an option you use for Lazy Load your image, please try that settings.
Hi there! Yesterday we have updated our uncode theme to the latest version, and now we have a problem with displaying the post images / thumbnails after using the pagination on the masonry post display. Here’s an example: https://storyvents.com/blog/ (try navigating to page 2). Any help would be much appreciated!
Hi! We see some codes that are not part of the theme (like https://undsgn.d.pr/XRCB15). Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc
Hi there and congratulations to a near-perfect, versatile theme! There´s one issue I´d like to report, though. It´s seemingly not possible to center heading elements in your content blocks system, unless their associated column is centered. Therefore it proves a bit hard/unpractical to combine centered heading elements with left-aligned text elements. If you could add the option to center heading elements… ah, anyway… Great theme.
Hi musimon and thank you for appreciate Uncode! Yes this is how Uncode works and it’s not possible to modify this, alignments are defined for the whole column that represent 99% of the scenarios. Have you tried to insert other elements in an inner row so you can align them easy? i hope this helps.
Hi, thanks for the reply. You´re absolutely right, that´s one good way to solve this.
Hi musimon and thank you for confirm! 
Dear undsgn team! I`d like to have a website like this: http://www.rathelwolf.com/ Is it made with one of your themes? I particular love the vertical logos!
Thanks in advance!
Hi pcbjr and thank you for interest! Yes this is a customisation based on Uncode (for example the logo).
Hey undsgn, thanks a lot for your reply! Is it a unique customisation, or are there options in the theme panel to set the logo like that?
Hi pcbjr! No this is unique customisation and I think it’s something really custom for a commercial WordPress theme.
How do I report a bug?
Portfolio items do not show when stored in a accordion that is closed by default.
Hi! Yes this is note, please follow this: https://support.undsgn.com/hc/en-us/articles/360000381529-JavaScript-modules-inside-Tabs-and-Panels
Thanks for the link I have added to the correct area in the theme settings java window. I still see an issue when expanding the accordion though and will try to explain the issue.
I have the accordion with one section in it. In that section I have a portfolio which works nice (when that section is left open on page load). If I set the accordion default to section 2 (it does not exist but I want the 1st section to be closed on load) then the portfolio does not show when expanded.
Hi evilradish! I’m sorry but it’s really not easy and figure this behavior in words…can you please share you preview? Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hello Undsgn,
Uncode theme doesn’t pass W3C CSS validation tests.
It throws 90 errors and almost 1900 warnings. No matter if I test the site I created or demo site you provide, resuilt is the same: https://validator.w3.org/unicorn/check?ucn_uri=https%3A%2F%2Fundsgn.com%2Funcode%2F&ucn_task=conformance#HTML test also didn’t go well.
Are you working on fixes?
Hi and thank you for report! It seems that this test is too strict for WordPress themes, please check the report for Avada (the most sold WP theme of all time), it has more and more reports than Uncode: https://validator.w3.org/unicorn/check?ucn_uri=https%3A%2F%2Favada.theme-fusion.com%2F&ucn_task=conformance#
Sincerely not sure how this tests works, for example it report errors because the property “pointer events” set to “none” doesn’t exists but this is pretty standard (and the same happen for mosts of errors), ex: https://www.w3schools.com/cssref/css3_pr_pointer-events.asp