Hi JaredNazareno! Not sure what layout you are working on, can you please share your preview so we can check and suggest the best option?

Hi mcld214 and thank you for appreciate Uncode! The Child Theme overrides the parent theme, what files or functions are you working on exactly?

Hi, no this means that the fonts are not properly installed. In case you need help please share the preview of your site.

Hi 30Flux, please follow: https://support.undsgn.com/hc/en-us/articles/360000284218

Thank you!

Hi 30Flux and thank you for confirm!

Hi vastdesign, try to use this code:

@media (min-width: 960px){
.menu-wrapper .row-menu .row-menu-inner {
    max-width: 1200px;
    margin: 0 auto !important;
}
.hmenu-center .logo-container #main-logo {
    padding: 0 12px;
}
}

Wow! That is perfect. Thank you for the great support!!

Hi vastdesign and thank your for confirm! PS: If you like our theme and our support don’t forget to rate the theme 5 stars from the downloads page, this will helps us a lot to grow and allows us to continue the development of our theme! http://www.themeforest.net/downloads

What is mean that works but websites not, this is a server error, try disable all extra plugins, this update was super tested, it was published more than 1 month ago, this mean thousand of users have installed, without a single problem.

ok, thanks for your reply. Will check everything. I think it’s because i also updated WP to 5…

Hi michaelgostev and sorry for delay! I see that now your site is working again right?

Hi edeskstation! Unfortunately other users don’t reported this problem and something odd is happening in your installation. Please open a private ticket, insert logins and notify here when done. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi Undsgn, it is solved. Thank you.

Hi and thank you for confirm!

Hi akhilrr! It’s not easy to help without a check to your site sorry. With a commercial multipurpose theme you cannot get exciting results for the new mobile tests (and this is the same for all popular themes) but anyway you should stay approximately between 40/50 on mobile and 80/90 desktop. Anyway if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Hi Cobscreator! We are sorry but when you use a video as row background you cannot have sound, this was a design choice, but now it’s a necessity since with the new Chrome policy you can only autoplay muted video: https://developers.google.com/web/updates/2017/09/autoplay-policy-changes

I see is there a solution to have the music play ?

Have you read the article? You cannot play audio video autoplay video…

Hi ulisescl! We are sorry but we don’t have other users reporting this problem. From your description I can think of a problem with the Max Input Vars (https://support.undsgn.com/hc/en-us/articles/213459869), are you compliant with them? Do you have also lot of extra plugins that can consume vars?

Thank you for your reply. My site completely broke after the update. Fortunately I did not loose any of my content. I just moved to Genesis Framework and I think it was the right decision for me. You have put a lot of work in your theme but after using it for a little more than a year ( and many years using other themes ) I realised simplicity and lightness is better than hundreds of customisable options of which in the end we the users end up using probably 5%. So best of luck with your theme and projects.

Hi ulisescl and thank you for feedback! Not sure about the 5%: https://undsgn.com/uncode/showcase/

Hi Fabiq and thank you for interest! Not sure what you need to insert exactly but here you can insert any WordPress widgets, so yes there are widgets for all.

Hi nflyers! We are sorry but we never advertise this as an option, the whole theme is based on responsiveness.

Hi canonik! Please note that this is not a problem of 4G or 5G but it was related to device browsers support. Anyway this is just ready for the next version of Uncode, so you have to wait a bit the new version

I must have the old version as mine says API key not token. I tried pasting the token into this field anyway and it didnt work.

its working now thank you!

Hi adamsanderson1 and thank you for confirm!

Hi WestermannBuroh! I don’t understand why you cannot update to the new version? Please note that the last version is also the only one you can also update WordPress to version 5.0+. Did you modified the core files of Uncode?

The notice “If you Update, everything will be reseted” before you press update scared me but I did update and now everything is fine and is working good! Thanks a lot !

Hi WestermannBuroh! Not sure where you had this message but thank you for confirm!
In what screen you read this?

Hi ivy-suncity! It seems that you missed important info, these changes are not taken by us but are part of the new WordPress and we too think like you about the changes, anyway this is not a problem, you just need to install the new Uncode version and everything will be like before! Please find all the info you need here: https://support.undsgn.com/hc/en-us/articles/360000284218

html .post-wrapper .wpcf7-validation-errors{
    color: red !important;
}

OK now make sense, Vimeo videos have black as default bg, use this code to make white:

.row-background .uncode-video-container > *, .column-background .uncode-video-container > * {
    background-color: white !important;
}

wayhaaaaaaay this is perfect. looks mint. thanks so much for figuring this out. been driving me bonkers.

Thank you for confirm!

No I’m understanding… The body section is transparent, the white is in the HTML but the image is limited to the header, you cannot extend to the background of the page unless you set the same image in the Page Options: https://undsgn.d.pr/4feIKb

I got this now and understand its in CUSTOMISE > GENERAL > HTML BODY BACKGROUND. Thanks very much looks great

Thank you for confirm!

Hi 80marketing! It seems you have some issue in the htaccess or permalinks but it’s not easy to tell you just in words since other users donìt have the same, so we need to check. If you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc