Hi 10fingershq! Not sure what module you are using but if it’s the Posts module you have the badge here: https://undsgn.d.pr/CUcGmy

Sorry for not specifying, yes I am using the post module and I the badge is active, but not showing up. All my products are variable products. Please see missing prices example at: https://coexiststore.dk/female/kategori/kjoler/

Hi 10fingershq! I tested now in a random client installation without extra plugins and everything is working as expected: https://undsgn.d.pr/wNyPwd
In your installation I don’t see the code in the source, have you set the option to “Show Badge”?
PS: really nice customisation of Uncode theme, would you like to get featured when fixed? http://www.undsgn.com/uncode/showcase/

Hi again. Show Badge is activated in every page and is working on ON SALE, but not on SOLD OUT. Best. https://prnt.sc/o1ru8d

Hi 10fingershq! Unfortunately without checking your site I cannot help better, as for the video above we tested and everything is fine with a fresh copy of Uncode and no extra plugins, we also don’t have other reports from other users.

You are welcome to check the site. How should I send the info to you?

We cannot accept logins here, sorry. This is the sense of support expiration from Envato. We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests. We can offer private help only in our Help Center.

Then please give me an e-mail. It is clearly an theme-error, as I have not altered the code. I have removed all CSS, PHP and external plugins. Please know, as I wrote in my first post, that this is VARIALBE PRODUCT problem, does this have an effect on the badge?

Did you check the video we recorded for you? This is a fresh installation of Uncode and everything is working as expected (definitely not a theme issue): https://undsgn.d.pr/wNyPwd

Yes, of course. It shows the red label in the top left corner. My variable products does not have this. Please visit my site again. I have removed all CSS and PHP, still the same missing.

I still see full of plugins… anyway we tested and for us it’s fine, if you need our help in debug what happen to your site you need to open a private ticket as for Envato support policy.

I cannot open a new ticket due to your restrictions. Plug-ins are also deactivated now, but as expected, it did not change a thing. This is clearly a theme error. Yet another error with Uncode and Woocommerce. You cannot compare your demo and and live site. As you know, Woocommerce is very advanced, and my site has 200+ active products. Please check again and advice.

You cannot state that is a theme error if in blank installation everything is fine, as you say WooCommerce is complex so it’s probably something else that the theme.

Why not? There is nothing else then the theme now. Only my products, Woocommerce and your theme. No other plugins, not CSS and no PHP. You brand your theme as being store and Woocommerce-friendly – please stand by it.

In fact we tested soon and everything is fine, tested again and everything is fine also in category pages ( https://undsgn.d.pr/mrvTqB ) and not other users reporting the same… We do not say that we do not help you, but if if we are unable to replicate and no one else reports your problem, the only way to get direct assistance is through the Help Center (these are rules of Envato that we must follow).

Is your site a real live site? No. Are your products variables with multiple sizes and colors? No. Do you have your site linked with a real backend that handels stock? No. There is a lot of differences which you should test before selling a theme as Woocommerce and shop friendly, when you have only tested with very small primitive product. Who sells just one t-shirt in one color and one size? No one. Please be realistic.

This is in essence a simple request, which I have paid for: The product is not removed when out of stock. It should be. The product does not have price. It should be. The sold out-label is not present. It should be.

Please advice.

As you state the Sale badge appears as it should and they are managed the same way. Are you really sure your settings are correct?

I see no way to hide/remove the “sold out”-bagde, so yes, I assume everything is correct. My theory is still that my products are variables, and your theme does not support these fully. Thank you.

Really odd you are the one that say the Uncode doesn’t support Variable Products once also our video is taken with a variable product.

I see no variable product in your videos or demos. You have only shown me archive pages with products. Not enough for me to determine if the products are variable of not. If so, please link me a demosite with a variable product.

In the video we tested with a variable product (the “Select Option” appears only for variable products), about 5 sec: https://undsgn.d.pr/wNyPwd

Please send me a demosite where I can test this. Strange that this is not present in any of your demo material.

Here you are: https://undsgn.com/uncode/shops/shop-grid/
You’ll see 2 out of stock products (one normal and one variable). Note that we’ll remove in next 5 minutes sand we’ll restore our demo as it was: https://undsgn.d.pr/YJ0ZFU

Hi mdilisio! Yes you can both import the whole demo, or selective layouts, please find more info here: https://support.undsgn.com/hc/en-us/articles/214001065
Moreover you can also use the Wireframes Plugin that is backed with Uncode if you want to quick import sections: https://undsgn.com/uncode/wireframes/

Hi caspian! Can you please ask questions with an account that bought our product or better use the dedicated support Help Center? https://support.undsgn.com/hc/en-us

OK I’ll try to get the login for the other account from my client. They made the purchase there. Or I may have to just purchase it myself.

Hi kinetiqsolutions! You can use the Tracking option, please check: https://support.undsgn.com/hc/en-us/articles/360000911529
Anyway with the anonymized IP function you don’t need to do this (the GDPR only states that you have to not use for marketing activities without consent, not that you don’t have to know your site traffic): https://support.undsgn.com/hc/en-us/articles/360000824445 and https://support.undsgn.com/hc/en-us/articles/115005491769

Hello Undsgn, Thank you for the fast response! I am not sure I understand this correctly, it says here that “f the site uses some tracking codes inserted in the Theme Options → CSS/JS > Tracking, and consent has not been confirmed, the tracking codes will not be inserted into the pages.” – but what consent? I have many on my webiste, how can I map my consent option(yes/no) to the tracking code? There is an option to grab the consent with the php and Javascript option , but that doesn’t sound like the right solution for this issue

Hello, if you mean the excerpts in the Post Index loops ( https://undsgn.d.pr/Iyfa0O ), no, it’s not possible, since you’d risk to break the layout, sorry.

Let me know if you have further doubts though or if I haven’t understood correctly, best

I have to display ACF fields in the excerpt. shortcodes are displayed correctly but HTML tags are not taken into account.

https://paste.pics/0fca5a1106fa7203b862863c76965445 https://paste.pics/51d0374d0740b7ca2a2815d14392ad44 https://paste.pics/b14ed435d7cecb454c8d91972ac2666a

I’m sorry, the only way to get what you want is to use the Full Content option instead of excerpt (you can always trim it at the amount of characters you prefer: https://undsgn.d.pr/puUYfN ) and edit the function uncode_truncate() in the file uncode/core/inc/helpers.php by adding the tags allowed to the function strip_tags() in it or by getting of its first line. At your one risk of course, since it can broke the layout, as I said, and the change can be done to the parent theme only, not a child, since it is something of the core.