23210 comments found.
Hi there,
New vertical lines have been added to the “header-top” and “footer-bottom” with new theme update 5.0. I tried to find the option in theme setting page to remove them without adding CSS styles against to the below styles, but I couldn’t.
#footer .footer-main > .container:after {
content: '';
position: absolute;
left: 10px;
bottom: 0;
width: calc(100% - 20px);
border-bottom: 1px solid #3d3d38;
}
.header-top .container:after {
content: '';
position: absolute;
bottom: 0;
left: 10px;
right: 10px;
width: calc(100% - 20px);
border-bottom: 1px solid rgba(248,248,248,0.2);
}
Please let me know whether there is option in theme setting page?
I have attached screenshot for your easy reference. https://prnt.sc/p2yavyThank you
Hi,
These borders has been set using Custom CSS and you will find the Custom CSS under Appearance >> Theme Options >> Skin >> Custom CSS as showing in the below given screenshots:
1. https://screenshot.net/8g86nax
2. https://screenshot.net/o18n6f1
Thanks.
Just updated the WordPress and porto plugin. My site broke especially Fancy Text blocks. You can find more details here: https://www.grootsolutions.com/ and https://www.grootsolutions.com/about-us Also broke porto functionality plugin flip box look into screenshots below
https://prnt.sc/p2yag8 https://prnt.sc/p2yajr https://prnt.sc/p2yanqPlease fix them ASAP.
ALSO PLEASE CHECK BEFORE RELEASING AN UPDATE
Hi,
Really sorry for the inconvenience, but this is not true at all, There are hundreds of Customers updated the Theme and do not finds the issue, the only issue while Theme update finds you on your site, this just not mean that there is a bug in the Theme update, The issue is only on your site and which may be because of the Cache or any third party plugin or Some kind of JS/CSS minification, And you have not contacted us for any kind of help as well, So I suggest you to please contact us via our support system: http://portotheme.com/support, with your site WP Admin Login details so we will check your issue and solve it for you on your site.
Thanks.
does it have the option to always show SKU on the product thumbnails on shop archive page? Because my customers usually find products and place orders through SKUs/Item IDs.
Hi,
You can use the below given Code Snippets to show the Product SKU on Shop Archive Page.
/**
* Adds product SKUs above the "Add to Cart" buttons
* Tutorial: http://www.skyverge.com/blog/add-information-to-woocommerce-shop-page/
**/
function skyverge_shop_display_skus() {
global $product;
if ( $product->get_sku() ) {
echo '<div class="product-meta">SKU: ' . $product->get_sku() . '</div>';
}
}
add_action( 'woocommerce_after_shop_loop_item', 'skyverge_shop_display_skus', 9 );
You will find it here: https://gist.github.com/bekarice/7cbb169131c346d948f9
Thanks.
Hi, is there a reset button that we can deselect in shop page? Like reset filter, otherwise filter stay there.
Hi,
You have to use Yith Ajax Reset Filter under Woo Category Sidebar, This is the only one Reset Filter provides you the button to reset the Filters on Shop and Category Pages and you will find it under Widget once you activate the Yith Ajax Product Filter plugin comes with the Theme Package.
Thanks.
Hello I have this message: Your ip address is blocked as spam!!!
How to do it please!
Hi,
Can you please contact us via our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hello how do I put the url link, can not find, can help me.https://prnt.sc/p2pde8
Hi,
Which Demo section it is? Can you please provide me the particular Demo page URL so that I’ll check it for you.
Thanks.
Hi,
Please edit the particular product you will find the button set in it and you have to edit those buttons and change the URL as per your requirements, Please see this screenshot: https://screenshot.net/3eodetq
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 24/08/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
What is the image size in your sample products in shop4 demo?
Hi,
Those are High Resolution Images around 1000×1000, but you always have to set your Shop Page Images by using WooCommerce Image Size Option, Please read and follow the instructions written in the below given articles:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-highThanks.
Is it possible to retrieve old theme options trough ftp back up files?
Hi,
What do you mean by old Theme Options? Can you please explain your issue more clearly if possible with the help of screenshots.
Thanks.
How i can translate wishlist to russian? i try loco but cant translate Product Name Unit Price Stock Status No products were added to the wishlist
Hi,
You have to translate the Theme Language files into Russian,
Please download the latest theme Russian (Russia) language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Russian (Russia) Language and finally save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/addhs3t2iyf1p1m/porto-ru_RU.po?dl=0https://www.dropbox.com/s/hdxzvocbniw2zuw/porto-ru_RU.mo?dl=0
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I have the same problem here. When I hover on the mini cart, nothing happens (no popup of cart details), this happens only with Firefox browsers (Firefox developer, Firefox). I tested with Opera, Chrome, which works well. Mini carts on my site and your demo site do nothing with Firefox Browser (hover does not work). I think there’s a incompatibility with Firefox browser. Can you take a look, please? I updated the latest Porto theme 5.0 and latest wordpress 5.2.3. My wen browsers are also latest updated. Thank you.
Hi,
Tested your site and my site as well on latest Firefox and both are working perfectly fine as showing in the below given screenshots, It must be the cache issue at your end nothing else.
1. https://screenshot.net/rmy96s5
2. https://screenshot.net/je0gyce
3. https://screenshot.net/xxk12bo
4. https://screenshot.net/xk1e2fpAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
When is there a discount?
Hi,
Sorry to say that but there is no discount for now, You have to purchase the Theme on its regular Price.
Thanks.
OK
Another important help !!
Pls check red circle show in screenshot -> https://prnt.sc/p2kv6t
where to edit these options :
clothes |fashion |hub| shirt| skirt| sports |sweater
which is shown just below the search bar !!
SHOP 22 DEMO theme.
Hi,
This is also coming from Header Builder, Please go to Header Builder, you will find an HTML Tab set under Header and a Block Shortcode under it as showing in this screenshot: https://screenshot.net/og70zse
And that shortcode is basically a Porto Products Tag Widget element as showing in these screenshots: https://screenshot.net/70wojim
& https://screenshot.net/j2m7lsl
Like same way you can use any shortcode there and if you want to edit/remove any of the Tag you have to remove it from Products >> Tags.
Hope this is all clear now.
Thanks.
IMPORTANT !! I am using SHOP 22 Demo theme.
Please check this screenshot first – https://prnt.sc/p2kro8
How to change these 3 things : 1) Hello ! My account (When i click this, i get redirected to porto wordpres theme. 2) Become seller link (where to update become seller link ??) 3) When product is on cart it shows – P-Themes electronic and when i click that again, i am redirect to porto themes.
please answer in details, just bought theme yesterday could not find answer on documentation
Hi,
For 1,2 those both are coming from Header Builder, Please see the below-given screenshots, and change it from there as per your requirements:
1. https://screenshot.net/lqy36ao
2. https://screenshot.net/3ryzxanRegarding 3: Please go to Appearance >> Widgets >> Woo Product Sidebar and you will find the Porto Block Widget used in it, and when you open it you will find the block slug name under it as showing in this screenshot: https://screenshot.net/e9gy2h3
It means the particular section is coming from Blocks, So you have to go to Blocks and finds and edit the particular block and change anything in it as per your requirements: https://screenshot.net/zk1lqa7
& https://screenshot.net/7gdjrsn
Thanks.
Where can I download / find the dutch translations for this Theme. There are not included by default. Support expired only 21st of july. Building our new website took some extra time 
Hi,
Please download the latest theme Dutch (Netherlands) language translation files from the below given links and upload it to wp-content/languages/themes and then go to WP-Dashboard >> Setting >> General and select the site language as Dutch (Netherlands) Language and finally save changes and check your site after removing the browser cache.
https://www.dropbox.com/s/kogvhuc8akgeh8n/porto-nl_NL.po?dl=0https://www.dropbox.com/s/5uzv78s4r5khqq6/porto-nl_NL.mo?dl=0
Thanks.
Please REPLY !!
How to change top ads image On Shop demo 22 (https://www.portotheme.com/wordpress/porto/shop22/wp-content/uploads/sites/94/2019/06/shop22_top_ads.jpg)
where to edit ??
Hi,
You can edit, remove, change it from Appearance >> Theme Options >> General >> HTML Blocks as showing in this screenshot: https://screenshot.net/1vz06cm
, This is actually a shortcode and you can use any of the element shortcode here as per your requirements.
Thanks.
What type fonts can I upload to font control? Keep getting errors
This is another error when uploading .woff “There was an error deleting your font: File type not recognized.”
Hi,
You can only upload the complete zip file format of the Font from Appearance >> Theme Options >> Font Control, It only recognize the zip file format, and also you have to make sure that the file must be complete zip file not the file you create as a zip, Hope this make sense.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 11/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
please help me .. I really have been looking for a way but I have no solution again ..
I want to change my font in a text block (visual composer) with a custom font upload .. I have tried the Font control method ( https://www.screencast.com/t/QH7O9oIg ) but still google font family. im from indonesian, im sorry my english language bad
https://www.screencast.com/t/OjMmINSh6hdone i have fix.. with custom css and font control and set in Typography.. thanks
Sound’s Great!..
You are the best
shop22_top_ads
How to change top ads image On Shop demo 22 (https://www.portotheme.com/wordpress/porto/shop22/wp-content/uploads/sites/94/2019/06/shop22_top_ads.jpg)
where to edit ??
Hi,
You can edit, remove, change it from Appearance >> Theme Options >> General >> HTML Blocks as showing in this screenshot: https://screenshot.net/1vz06cm
, This is actually a shortcode and you can use any of the element shortcode here as per your requirements.
Thanks.
Hi,
After the last update from Porto I noticed that the small pictures (categories and under the main product picture) are blurry and misty.
How can get the sharpness back ?
https://bit.ly/2lBecUDHi,
Please read and follow the instructions written in the below given articles:
1. https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
2. https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-highAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your answer.
Please can you explain to me why this happens after the update from Porto to the latest version? The blurry and misty pictures. (they are not sharp anymore)
I know your solutions but can I try this also with one product to test?
Hi,
Mostly this issue does not occur with the Theme update, This issue mostly occurs when the Woo updated or Woo setting has been changed because of any reason, So you have to try the above-given solution and sorry to say that but all the image sizes are only related with Woo so if you apply the above solution it will apply on the complete site, If you want to test it only on one product then you can try it on your test site.
Thanks.
Sorry for this late answer but thanks for your reply.
I don’t understand this. As you know (I hope you know) is that I don’t touch any buttons or make changes at all in my website. Once is it good, I leave it this way. If it ain’t broke, don’t fix it.
So all my small pictures where good. I place the “latest” update from Porto and I get blurry and misty pictures.
I’m afraid to use “Regen. Thumbnails” because than I will get a lot of unused images in my website directory.
Please advise me.
Hi,
As I told you above its not only related to Porto update its also related to Woo update as well, I have tested it at my end on my test site with an update and do not finds the issue and a lot of other customers also updated the Theme but do not report this issue, It only occurs on your site, So you have to try the above-given solution, and do not use “Regen. Thumbnails” but only change the size from Appearance >> Customize >> WooCommerce >> Image Size, Hope it will work for you, Otherwise contact your hosting provider and ask your hosting provider to run the old backup for you on your site and again update the Theme via Cpanel, hope it will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 16/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, you have a division by zero. This is from the error log: Division by zero in /wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 28
Hi,
Please make sure you are using the very latest version of the Theme and Plugins and also please once check after deactivating all the third party plugins and check your site after removing the server, site and browser cache, Hope you will not find the issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/07/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, i am using the latest version of everything. You have a divide by zero issue. I just wanted to let you know so maybe you would fix it. I fixed it on my own on my end but in case any other users get the same error, you now know why. You have a divide by zero on /wp-content/themes/porto/woocommerce/loop/sale-flash.php on line 28. That’s it.
Hi,
OK, I am forwarding this to the development department for testing and checking in deep and if possible fix it with the upcoming updates of the Theme.
Thanks for your understanding.
){kind=link}