Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

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8628 comments found.

How do I fix the new TOP BAR please on both desktop and mobile? It would be great help to have this as not enough room on main menu.

We are sorry but this is not an option, try to use this code but we cannot guarantee it works:

.menu-container {
    position: fixed;
}
@media (max-width: 959px) {
    .menu-container {
        top: 31px !important;
    }
}
@media (min-width: 960px) {
    .menu-container {
        top: 34px !important;
    }
}
.top-menu {
    position: fixed;
    width: 100%;
    top: 0 !important;

}
header#masthead {
    position: fixed
}

thats great thanks. i used this adapted code

.menu-container { position: fixed; margin-top: 36px; } .top-menu { position: fixed; width: 100%; top: 0 !important;

} @media (max-width: 959px){ .menu-wrapper .menu-container { margin-top: 31px !important; }}

however when i am logged in the top bar is hidden behind the admin bar and there is a 36px gap between top bar and main menu bar!

Hi iamhugo, and thank you for the confirmation! In case open a ticket so we can tailor for your admin.

Hi, Trying to update to PHP version 8.0 or 8.1 and there seems to be a clash with the Uncode WPBakery Page Builder. When this is activated, it shows an error. When it is deactivated, the error goes away, but of course then the content does not appear. Have tried updating both the theme and plugin which has solved this issue on other website themes. Any ideas? Thank you!

Hi WhitestoneInt! Never seen something like this. Try to access WordPress > Settings > Permalinks, and save it without modifying anything.

Unfortunately we haven’t been able to fix the issue. If we open a ticket, is this something you can help with? Thank you

Hi WhitestoneInt! As mentioned we have never had any other user with this problem, so I cannot give you any guarantee of that. Are you sure it is not related to some server configuration? Either way I can give you a guarantee that the developers will look at the details of your problem. In case you open a ticket enter all logins including FTP and notify here when opened.

Hi,

i love your Theme and buy it now more than 8 times ;) i need you help…

How can I set it that I have 2 column layout on the mobile version? Example: Content 1 (image + button) left and Content 2 (image + button) right and so on?

Now the complete content is below each other and you have to scroll forever^^

I really would be so very grateful for your help.

Thanks a lot

Hi tryyyy! Give each of the column a width (for example 6/12 and 6/12): https://support.undsgn.com/hc/en-us/articles/214003625#&gid=1&pid=7

When we set the Aspect Ratio for images in a gallery to 1:1 it crops the images, sometimes losing most of the image. How can we contain the images inside the 1:1 area instead? Similar to background-size: contain; background-position: center center;

Hi uptospeed! We are sorry but in WordPress is not possible to set the point of interest when automatically cropping to a given size for more images. You should evaluate this before the upload, and adjust the images.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

How can i change the ‘add comment’ form(Show Comments Activate to show the comments and choose visbility by post to post bases.<- this part)? I can’t find it. Can I change comment’s form? or is it unchangable?

Hi waytoreal18! The comment form is native to WordPress. There is no way to change the layout. Visibility is also native to WordPress in this case: https://undsgn.d.pr/i/nKOOshhttps://undsgn.d.pr/i/wq1Kh8
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I seem to be having an issue with the mobile version of our site. It’s hard to trouble shoot since the issue isn’t seen when viewing the frontend editor in mobile mode. But the slider on the right side does not show up in mobile devices, however the area for the slider is there. I have tried squeezing the window down to check but it’s there on a desktop. all settings are set to available for mobile.

So it looks like everything in the first row of the page in the 2nd column doesn’t show at all. I duplicated the row and the one below works properly.

Hello khaavren! Could you please share your page url? It would really help us to understand if something is wrong. Alternatively you can contact our Help Center, there we have a completely dedicated support team, just submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you! https://support.undsgn.com/hc

Hi,

is it possible to use the following Bakery Theme without Woocommerce?

https://undsgn.com/uncode/homepages/shop-beauty/

So to use the product URLs like https://undsgn.com/uncode/shop/spectrum-x-200t/ but make no checkout and don’t install woocommerce?

Best Regards,

Andreas

Hi mastwebservice and thank you for your interest! ;)
Yes it is possible to recreate this layout even without WooCommerce since this is a custom layout created with the Page Builder, just instead of using the Product Gallery module use the Media Gallery module. Alternatively, there is also a Catalog Mode option that removes all the Add to Cart, Cart, and Shopping Cart buttons (but in this case you have to use WooCommerce).

Hello, if we insert a self-hosted video on Media Gallery with Lightbox activated, the video play embedded. Any advice?

Hi garet87! Yes, there are settings to make the video open in Lightbox. Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately (or at least ask for support with an account that bought the theme)! Thank you!  https://support.undsgn.com/hc

Hi there undsgn! Is it possible to add a search bar to the portfolio/blog to search in this block?

Hi mennoa12! We are sorry but we really don’t understand what you need to achieve? Do you refer something similar to this example (the sidebar can also be visibile), where you have an Ajax Search? Try to open the filters and search for “study”: https://undsgn.com/uncode/blog/blog-grid/

Yes! This example, I only deleted a lot of demo content. What is the best way to restore this without affecting my current webdesign?

Hi mennoa12! If you have completely deleted this page from your installation, you can import it again using the Selective Import. Just select this page only: https://support.undsgn.com/hc/en-us/articles/214001065#&gid=1&pid=3
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

My UNCODE license is associated with a domain that no longer exists, how do I transfer it or reissue it to another domain? Note: My Themeforest support time expired

Hi mauriciovalle! Please send us a private message using the form you find on this page: https://themeforest.net/user/undsgn

Where can I change the base color of links and bold text? It seems like those are not affected by the general color settings

Hi pixel-by-flo! The link color can be modified from here: https://undsgn.d.pr/i/Ocu9sW
Not sure what you expect for the bold text, but there is no specific option. In case share the link and explain how you expect them.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

Your link is for the a:hover. But I want to change a.

For the bold text I mean text in a text block. When I do it bold or strong in the editor, it is not affected by the text color I have chosen for that block.

Hi pixel-by-flo! We are sorry but without the possibility to check your site is not possible to understand, please share the link if you need help.

Where can I change the social icons color?

Hi pixel-by-flo! As mentioned though, you need to send us a link to your site to understand your settings and you need to explain how you would like them.

Ok, it is in the footer, also with my other problem. I just want to fit the colors to the rest of the text in the footer. But color settings do not affect social icons.

https://werbefotografie.biz/werbefotografie-florian-strigel/

Hi pixel-by-flo! It seems that you completely missed the Skins concept of Uncode: https://undsgn.d.pr/v/dEDcxA
Please check the documentation, and the video tutorial: https://support.undsgn.com/hc/en-us/articles/360001670758
You just need to act on this option and not color everything with white (it’s also better you remove the white and you use default) so the elements can adapt to the skins properly: https://support.undsgn.com/hc/en-us/articles/360001670758#&gid=1&pid=4

I just installed an audio player plugin (sonaar audio player) and I don’t see the “play” button on my products. The reason they have given me from the plugin support is this:

Your theme Uncode seems to hijack the native WooCommerce loop hook and thus, overwrite our WC hook.

Even the native WooCommerce shortcode (eg: [products] ) is getting hijacked by your theme.

You will need to check with the theme author how to prevent this and/or how to use the native WooCommerce shortcode without being parsed by your theme.

I need help to get the plugin to work. If you write me privately, I can even give you access to a test site to test.

Thanks.

Ok we are in Europe and closing the office now, one of the developers will get back to you tomorrow morning. Make sure you have all logins including working FTP in your profile.

You welcome!

Hi We are using the splash page but would like to have our logo on it, whats the simplest way for solving that?

Hi great thanks but i dont have a empty menu as an option…

was hoping not paying 40 dollar enewal support just for the solving to have a logo on our splash…hoping for goodwill :-) anything more complicated else i understand your logic

Hi eoolk ! Sorry, but what is the problem when you use the logo? Can you send us a link to your site to understand the problem? You could also just hide the Navbar and put the logo in the page content using the Single Media module as is many times done on Splash pages, ex: https://undsgn.com/uncode/pages/splash-page/
https://undsgn.com/uncode/pages/coming-soon/

In last version 2.7.5 there is a bug. When the front end user navigates to My Account -> Orders he gets the following error: Undefined variable: wp_button_class in /wp-content/themes/uncode/woocommerce/myaccount/orders.php on line 76 on every order line before the View link, when the wordpress debuging is enabled. For the moment I added $wp_button_class = ’’ at the top of the file orders.php to temporary solve this problem. Please check it out.

Hello, in order to fix the problem just update WooCommerce to its latest version as well (7.0.1 at the moment). Let us know, best :-)

That was the problem. Thank you!

Thank you for the confirmation! ;)

Hello, I am maintaining a website and the uncode privacy plugin is not blocking the cookies even though I put them on the tracking part in JS/CSS part of the theme options. And also added them to the privacy part. Is there something else to be done or is the plugin not functional?

Hi wordpressunnitech! We are sorry but we’ll have to see the implementation because this is something that works for all other users, so in words, without the ability to access the install we can’t say anything. Please ask your customer or whoever bought the product to contact us via Help Center and enter all logins: https://support.undsgn.com/hc

Hello, I try to update the uncode version but I get the following message:

“There is an expected problem related to a possible website migration. Please remove the Purchase Code and register the product again from the System Status to validate the Purchase Code again.”

I follow the steps, remove the code and try to register it again, but the “register your product” button does not allow me to click it and I get a forbidden sign.

I have deactivated firewalls, cache plugins and I don’t know what else to do. The support just expired last week and I just got this problem.

I would appreciate your help. Regards

Hi ericored! The first problem happens since this is a possible website migration, in a few words the Purchase Code was registered on a different domain first and then migrated to a new URL. Now you have this problem since it seems that you have used in the meanwhile also on a third domain. Anyway, please send us a private message and include your Purchase Code: https://themeforest.net/user/undsgn

quick question, is there a way in Uncode to add badges/labels over product images? Thanks

Hi carlosrosales1979! You can activate the native WooCommerce badges (like Sale etc) from here: https://undsgn.d.pr/i/jCzZDY
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you!  https://support.undsgn.com/hc

I have discovered by using query monitor that uncode’s style.css gives an error https://imgur.com/ot3MRmd This is happening on all my sites running uncode

Hi supermex! Developers verified this now for you, and we don’t have this problem in any installation. It seems that the problem is something you insert in your Child Theme. If you test the native Uncode Child Theme you should not have this error.

There’s a small thing in page speed insights, saying “Does not use passive listeners to improve scrolling performance”. How can I fix it please? https://imgur.com/1si221Z

Hi supermex! The “error” points directly to the jQuery library, which is the most popular Javascript framework. I think it’s really something that’s impossible to remove unless you create a site that doesn’t use jQuery (it also includes directly into WordPress).

It’s weird because I don’t have this error when I deactivate uncode

Here this seems like a pretty obvious thing since this tool marks different things with each site. Anyway, just a quick test on Avada (a theme that probably you know), and they have the same report that as told points to the jQuery popular library: https://undsgn.d.pr/i/gaXDj0

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