23188 comments found.
Hello, Porto. I updated the 6.7.1 theme and it caused a problem with my page: “there has been a critical error on this website” This is a very urgent matter. I need help
Hi @faniskavall
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best Regards
i have send you a ticket and i’m waiting
Hi @faniskavall
Sorry for the inconvenience.
We’ll solve it for you.
Regards.
Hello, I have seen that you have critical css functionality in the latest versions of your theme. Do you have a WPBakery demo which uses this critical css function? For example this one does not seem to use it: https://www.portotheme.com/wordpress/porto/corporate17/ This could be a deal maker for me if critical css could make google lighthouse performance numbers much better. Thank you!
Hello @bvfelectronics
Thank you for contacting us.
Please set ‘Merge stylesheets’ and ‘critical css’ in porto>speed optimize wizard>advanced. As you wish, I just generated the critical css for corporate 7.
As you can see below, mobile score is 97, desktop score is 100.
Please see results.
https://pagespeed.web.dev/report?url=https%3A%2F%2Fwww.portotheme.com%2Fwordpress%2Fporto%2Fcorporate17%2F&hl=en&form_factor=desktopBest regards
Hello. I noticed that your blog post (for example this: https://www.romeing.it/shop/aegea-mosaici/) doesn’t have any H1. At least on my website. How can I fix this? thanks
Hello @romeing
Thank you for contacting us.
I saw your website. You developed the page content, even the page title, using WPBakery. So I think if you change the title tag to H1, there is no problem.
Best regards
Hello, Porto. I updated the 6.7.1 theme and it caused a problem with my page: The side menu bar on the homepage of the mobile version cannot be opened. Many pictures on the site cannot be displayed. The footer disappears. Product page images cannot be displayed. The payment method location picture on the checkout page cannot be displayed. The bottom of the checkout page prompts: “there has been a critical error on this website” This is a very urgent matter! ! ! My google ads are running and it’s lungingly bad for ads! ! I submitted a ticket but it’s been a day and I still haven’t heard back! ! ! We are in a hurry! ! ! !
Hello @myhigrow
Sorry for the inconvenience with theme. You don’t worry. We’ll help you as soon as possible via custom support.
Best regards
The site is now unavailable! ! This has had a serious impact on our existing customers as well. Please contact us as soon as possible.
We have replied your ticket on our support system. Please check it and get back to us soon. Waiting for your reply.
Best Regards
Hi Porto, There is some way to hide the bag (cart) at the top in the banner ? I have a third party pluggin for showing the cart for shopping thanks. www.candleart.es
regards, Joaquín
Hello @Joaquim_
Please go to Appearance > Theme Options > Header > WooCommerce > Mini Cart, and set the mini cart type to ‘none’.
Best regards.
Hello! Can you say – how to enable clickable telephone on mobile version? Desktop Top bar working ok, but no on smartphone.
1) How top bar on mobile Porto theme?
2) How to force The same height for Products images in archive/listing (3 columns)?
thanks! Mike
Hi @Acter
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best Regards
Hello, @Acter,
1. Could you please share the live URL of the page having that issue so that I will check it for you on your site and help you out accordingly?
2. Please go to Appearance >> Customize >> WooCommerce >> Product Images and set the image size from there as per your requirements, you can check WooCommerce doc related to image size here: https://www.businessbloomer.com/woocommerce-single-product-image/
Regards, P-THEMES.
Hello!
Thanks for the new version.
How can the Porto theme provide high performance?
Until now, using other WooCommerce themes has not been able to guarantee smooth performance. How is it in Porto? If yes, how? And how to use Critical CSS and Merged JS/CSS in Porto.
Thank you again!
Hello @lodrigojan117
The Porto theme utilizes several features to ensure high performance for users. This includes features such as Critical CSS, Merged JS/CSS, Defer Loading and Image Optimization to name a few.
Critical CSS is a method that loads the necessary CSS in the initial HTML request, allowing the browser to render the visible parts of the page quickly. Porto optimizes Critical CSS that is loaded with the initial HTML request and delivers a much faster rendering of the page.
Merged JS/CSS is a feature that allows the theme to combine multiple JS/CSS files into one big file to reduce the overall page size. This allows for faster page loading for users with slower internet connections.
Image Optimization is another feature that is included in Porto, which allows for optimizing the images that are used in the theme. This helps to improve loading times by reducing the size of the images while maintaining the same quality.
Defer loading is a feature that helps to improve loading times. It allows the loading of some of the assets used in the theme to be deferred until after the initial page render has completed. This ensures that the page loads faster and more efficiently. please read more about that:
https://www.portotheme.com/wordpress/porto/documentation/critical-css/Regards.
Hello
Great work! The new version of Porto 6.7.0 is amazing. The features are amazing and the user experience has been improved significantly. Kudos to the team for continuing to make Porto better and better with each update. Highly recommend trying it out!
Regards
Hello @bogdantrajkovic511
Thanks so much. We always strive to improve our product so your praise means a lot to us. We invite you to continue to check out Porto and provide us with feedback so we can keep enhancing the experience. Thanks for taking the time to leave us a review!
Regards.
Hello Porto Team
Porto has been my go-to theme for years, and the recent release of their newest version really seals the deal for me. It’s packed with a lot of great new features, such as their new and improved typography and colour palette, the updated SEO and search engine optimization, and their brand-new mobile-friendly design. All of this makes it easier for me to create beautiful, engaging websites that load quickly and look great on any device. Plus, they still keep it easy to customize and tweak with their user-friendly WordPress dashboard. In short, Porto is a fantastic theme, and the new version has only made it better.
Thanks
Thank you so much for your positive review! We’re very pleased to hear that you’ve been using Porto for years, and that the newest version exceeded your expectations.
Our team puts a lot of work into making sure our themes are easy to use, aesthetically pleasing, and optimized for today’s digital landscape, so we’re thrilled that it worked out for you.
Thanks again for your kind words, and we hope you continue to enjoy your Porto experience!
Best regards.
Hello, Newest update will break the wordpress site.
PHP message: PHP Fatal error: Cannot declare class Automattic\\Jetpack\\Device_Detection, because the name is already in use in /public_html/wp-content/plugins/porto-functionality/conditional-rendering/jetpack-device-detection/class-device-detection.php on line 17
Hi @BrentRemow
Did you update both the Porto theme and plugin?
If you have activated the Jetpack plugin, please update it.
We have already solved this, but if it remains a problem, please contact us via the support system https://www.portotheme.com/support/ with your site credentials. We will fix your issues as soon as possible.
Best regards.
I don’t use the Jetpack plugin.
Hello, @BrentRemow,
Ok then please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, Issue seems to be caused by having WP Super Cache installed.
Sound’s Good!! that you have found the culprit…
Yes, but its a issue since you guys recommend installing that plugin for the caching. So might be worth taking a look into that.
Hello, @BrentRemow,
For sure, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi @BrentRemow
Sorry for the inconvenience.
We solved it for you. You can update core using Porto Patcher https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/Best regards.
Hi, Team
I found the related products and upsell products will be replaced by Linked products element. I like linked products widget which give us more options to customize the slider.
However, I can not find where to put the element title, like related products, you may also like. I can not use porto heading element that are not dynamic, If there is no related products on the product page, porto heading element is still there.
Please advise
also, porto/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0,
Waiting for your next theme update to be compatiable with it.
Hello @crazy_cube.
It is currently difficult to edit the first problem. If you want, we will add heading option to linked products widget as soon as possible. In response to the second comment, you should apply patches in Porto > patches. Please read more about it here: https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/
Regards.
1. Please add heading option to linked products ASAP, otherwise it can not be used on single products. We may get improved it later.
2. I have done “apply the patches”, but it does not help. I can not understand why we use patches for theme file to be compatible with the latest woocommerce 7.3. I believe it needs Porto tech team to manually update the porto/woocommerce/cart/cart-shipping.php
Hi @crazy_cube
Ok, To fix it, please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best Regards
Thanks, send a ticket to Aizaz. It is not in rush and take your time.
Hello, @crazy_cube,
Great!! You will get the reply soon.
Regards, P-THEMES.
Hello Porto Team I am using Porto Theme for 2 years . Whenever theme updates, many function provides really fully. TO EVERY PORTO USER: Don’t hesitate to purchase Porto Theme. This theme is a great !!!
Regards
@supoleksandr85 We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Hi, Thanks for your update.
It seems that lots of new features added in this version. And its performance and user friendly also improved, but I have a question. Could you let me know about Patch functionality?
Thanks
Hello, @bogdantrajkovic511,
Thanks for your contact.
Porto Patcher is a tool that allows customers to quickly and easily fix bugs that they may encounter in their theme. Please read more about it here: https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/
Regards, P-THEMES.
Hi…......
A feature of this version, the studio candidate, is the only thing that is unique about the Porto theme, in my opinion. Great!
In full site editing mode, banners or other studios are not searched in the single product builder. Could you check please ?
Thanks guys.
Hello, @lodrigojan117,
Thanks for your appriciation and kind words, we are working hard to get Porto to top and also to provide ease to our customers.
I have tested on my test site with the very latest version, with enabling the Full Site editing Mode and the banners in Porto Studio are working fine: https://postimg.cc/34X3ndPM please try again at your end after removing the cache.
Regards, P-THEMES.
Good theme update this time. The issue of white-color codes after cart head line is resolved. Great thanks!
Sound’s Good!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Hi, Team
I can not update the theme and it shows error “Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature”.
Manually update? Advise please
Manually update is not working either.
Hi @crazy_cube
Please contact us via support system https://www.portotheme.com/support/ with your site credentials. We will fix your issues as soon as possible.
Best Regards
It is working on the live site now, not on the staging site.
Hello, @crazy_cube,
That is the main issue, Please unregister your site from live site and register it on the staging site with the same purchase code, after that please try to update it on the staging site as well and then vice versa.
Unregister license site: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
Hello, is it possible to increase the extract (word limit) of the products in a list? I am using port category product with view list.
Regards
Hello, @retroregalos,
Could you please explain your issue more clearly if possible with some screenshots explanation and let me know exactly what element you are using, please share the screenshot of that element too, so that I will check and assist you accordingly.
Regards, P-THEMES.
Hello, The excerpt have 26 words. Is it possible to increase it?
https://ibb.co/3TNvRsx https://ibb.co/vhDcpBfThank you very much
Hello, @retroregalos,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Is it possible for the custom product tabs on single products to always be open with mobile and not have to click to open each one separately?
Hello, @dlovin,
Unfortunately, this is not possible as there is no such option for this. It works as accordion on mobile.
You have to click on the tab to open it.
Regards, P-THEMES.
Hello there, since the last update I have an some issue with the product image crop in the product archive page (shop page), can you please let me know why it doesn’t work anymore ? Thanks.
Hello, @JulienCotel,
We have already replied to your support ticket #14284 so please check back to your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
I want to see if I can use these filters in Elementor’s page builder, because they are all written by Gutenberg in their demos.
https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/accessories/caps/ https://www.portotheme.com/wordpress/porto/gutenberg-shop4/product-category/accessories/It has elements for elementor page builder
Hello, @fxt4,
First of all, thanks for showing your interest in Porto WordPress 
You can check those filters here in Elementor Demos: https://www.portotheme.com/wordpress/porto/elementor/shop4-soft/
Regards, P-THEMES.
Hello, @fxt4,
OR if you simply wants to change the Filter Style on Shop/Category pages, you can easily from, Theme Options > Woocommerce > Product Archives > Filter Layout > Offcanvas as per your requirements.
Regards, P-THEMES.
